Cannabis Text Support Specialist Jobs

Text Support Specialist

You’re invited to join one of the fastest growing telehealth cannabis agencies, elevating health by assisting patients in receiving their medical marijuana permits.

PLEASE NOTE: APPLICATIONS WILL NOT BE CONSIDERED WITHOUT THE COMPLETION OF THE ASSESSMENT. WHEN YOU HAVE SUBMITTED YOUR RESUME, COPY AND PASTE THE BELOW URL AND FOLLOW INSTRUCTIONS TO COMPLETE THE ONLINE 8 MINUTE PLUM ASSESSMENT. YOU WILL BE ABLE TO VIEW YOUR RESULTS IMMEDIATELY. THANK YOU!

https://bit.ly/3sYDg7X

About Us:

Elevate Holistics is an online cannabis clinic on a mission to bring a convenient, helpful, and safe solution to patients who are seeking to gain access to medical cannabis programs in their state. We are providing a compliant portal and all the necessary assistance a patient needs to become a medical card holder. By reducing the friction necessary to get a card, we are enabling patients a healthier way of living all from home.

Roles & Responsibilities:

As a Text Support Specialist, you’ll be answering text inquiries about booking, rescheduling, or issues in our appointment process. You’ll work with our doctors to ensure completion of approvals, team-members to facilitate action items, and patients to facilitate virtual support. You’ll have daily and weekly goals to achieve when it comes to quality and quantity of text messages. Additionally, you’ll have a support number to call & receive calls from patients struggling through the process. 40% of our patients are referrals for a reason!

The duties include administrative support across the organization. Your tasks will be answering texts, answering the phone, distributing correspondence, helping patients with their intake forms, and lastly, helping patients who visit the site by answering questions through our platforms for potential clients.

To be a successful Text Support Specialist, you must be empathetic, positive, strong with communication, organized and detail oriented. You must be able to deal with emergencies in a timely and effective manner and engage in sensitive conversations.

We are growth-oriented and are looking for a team player!

Qualifications / Skills: computer skills, telephone skills, verbal communication, listening, professionalism, customer focus, sales

Things to note:

· Every customer is a new and unique interaction

· Patience and empathy lead every interaction

· Certain populations get anxious when dealing with technology and they require additional patience, compassion, and love.

Elevate Holistics Company Values:

· Fail on the side of action

o It’s better to act and be wrong than not to act at all

· Be an Owner

o Take responsibility to a fault

· Bring positivity

o We are a glass half full organization

· Lead with empathy

o Seek to understand, then to act

· Be a villager

o Lend a helping hand to your teammates whenever possible

· Openly give gratitude

o We have so much to be grateful for. Appreciate the small things and give credit when credit is due

Motto: Live Better, Naturally

Core Purpose: Elevating People’s Health, Naturally

Niche: Online Holistic Health

Why work for Elevate?

You’ll be joining a family that works hard and has a good time along the way! Our employees are everything to is and in turn it has created a truly special working environment that enables them to perform at their best. We are a team who make each other better, communication and support are the foundations of how we achieve this. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.

Benefits:

• Access to Elevate physicians for telehealth consultations
• Option to Work from Anywhere in the United States
• Dedicated in house personal & professional life coach
• 20 days’ Vacation + paid holidays
• Paid Parental Leave
• Donation Matching to Charitable Causes
• Company Provided Computer & $1000 home-office budget
• Team Building Retreat in December

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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