Cannabis Ecommerce Hospitality Associate Jobs
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Here are 2 cannabis jobs mentioning "ecommerce hospitality associate" in May 2024, at companies like Eden Enterprises Inc., including positions such as Ecommerce Hospitality Associate.
More than 30+ days
About Eden Enterprises:
Eden Enterprises is a vertically integrated cannabis company with expanding interests in retail, cultivation, manufacturing, distribution, and intellectual property. Eden Enterprises hosts a number of operations comprising Garden of Eden (dispensary brand), Eden Infusions(distribution/manufacturing), Terpene Belt Farms (hemp cultivation) and Terpene Belt Processing(hemp processing). Our network of experience brought to the table by cannabis business veterans, both founding members and external partners, provides the basis for vertical integration across the entire cannabis and hemp supply chains.
About the Position:
The Ecommerce Hospitality Associate is responsible for being the point for customers placing telephone orders and those requiring customer assistance with our E-commerce services. The Ecommerce Hospitality Associate must actively provide exceptional customer service while adhering to Garden of Eden store policy and state compliance. Customers may have questions regarding various products. It is up to the Ecommerce Hospitality Associate to know how to best serve them. As such, this position requires a working knowledge of Garden of Eden products and merchandise which includes regular product training. The Ecommerce Hospitality Associate position is an entry-level position and reports directly to the Customer Experience Manager and Chief of Staff.
Primary Responsibilities:
- Respond to inbound support requests by talking, texting, chatting and emailing with customers
- Utilize software's to provide outbound communications to guests.
- Monitor fulfillment dashboard to ensure process continuity from verification pending to Packed & Ready
- Build orders for customers
- Provide continuous feedback on the development of functional structures by reporting any issues and success to the Manager on Duty
- Assign orders to drivers, and follow-up till it's completed
- Attend mandatory training sessions to stay updated on product or company policy changes
- Stay updated on and provide clients with accurate knowledge of product price points and all aspects of cannabis operations (legal, regulatory, technology, and research).
- De-escalate situations involving upset or angry customers.
- Pulling stock, building orders, binning orders, and coordinating delivery orders with drivers with great accuracy and efficiency.
- Responsible for dispatching all delivery orders to Drivers in a timely fashion.
- Utilize Treez and Dispatch software to pack, assign and track orders.
- Ensure all orders are assigned.
- Report customer service and driver incidents.
- Engage with support resources as needed.
- Follow escalation protocols.
- Responsible for managing delivery driver flow.
- Ensure drivers have the correct orders.
- Maintain the driver equipment inventory.
- Perform opening and closing procedures.
- Reconciliation of Delivery Driver debit totals.
- Document driver incidents.
- Maintain/assign dynamic driver Inventory
Work Environment:
- Ability to sit, stand, and walk for at least eight (8) hours
- Ability to bend at the waist, kneel, and crouch in order to access products
- Visual acuity needed for viewing screens and fine print
- Manual dexterity needed for data entry
- Consistent moderate background noise level
- The ability to stare at a computer screen for an extended period
Requirements:
- Must be at least age 21. Must successfully pass fingerprinting and a criminal background check.
- High school diploma or GED required
- Strong computer skills
- Excellent interpersonal communication skills
- Strong attention to detail
- Able to perform under pressure and multitasking
- High level of professionalism
- Must be available to work holidays and weekends
- Strong problem-solving abilities
- Some call center and dispatch experience
- Capable of using Treez, and delivery logistics software effectively.
- The ability to process detail under pressure.
- Attention to completeness.
- The ability to multitask.
- The ability to guide and direct drivers while at the depot.
- Must be available to work weekends.
Experience:
- Customer Service: 1 year (Required)
- Dispatch: 1 year (Required)
- Order Fulfillment 1 year (Preferred)
- Cannabis Industry: 1 year (Preferred)
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Eden Enterprises is an equal opportunity employer, and do not unlawfully discriminate against, make employment decisions, or permit harassment based on perceived or actual race, color, religion, sex, national origin, citizenship, immigration status, marital status, age sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S Military or veteran status, salary history, or any other basis protected under federal, state, or local laws, regulations, or ordinances. Eden is committed to complying with all applicable laws providing equal employment opportunities, including by not limited to the Fair Pay Act, FEHA, and all applicable laws and ordinances regarding conviction and arrest history.
Apply for this job with Eden Enterprises Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Eden Enterprises:
Eden Enterprises is a vertically integrated cannabis company with expanding interests in retail, cultivation, manufacturing, distribution, and intellectual property. Eden Enterprises hosts a number of operations comprising Garden of Eden (dispensary brand), Eden Infusions(distribution/manufacturing), Terpene Belt Farms (hemp cultivation) and Terpene Belt Processing(hemp processing). Our network of experience brought to the table by cannabis business veterans, both founding members and external partners, provides the basis for vertical integration across the entire cannabis and hemp supply chains.
About the Position:
The Ecommerce Hospitality Associate is responsible for being the point for customers placing telephone orders and those requiring customer assistance with our E-commerce services. The Ecommerce Hospitality Associate must actively provide exceptional customer service while adhering to Garden of Eden store policy and state compliance. Customers may have questions regarding various products. It is up to the Ecommerce Hospitality Associate to know how to best serve them. As such, this position requires a working knowledge of Garden of Eden products and merchandise which includes regular product training. The Ecommerce Hospitality Associate position is an entry-level position and reports directly to the Customer Experience Manager and Chief of Staff.
Primary Responsibilities:
- Respond to inbound support requests by talking, texting, chatting and emailing with customers
- Utilize software's to provide outbound communications to guests.
- Monitor fulfillment dashboard to ensure process continuity from verification pending to Packed & Ready
- Build orders for customers
- Provide continuous feedback on the development of functional structures by reporting any issues and success to the Manager on Duty
- Assign orders to drivers, and follow-up till it's completed
- Attend mandatory training sessions to stay updated on product or company policy changes
- Stay updated on and provide clients with accurate knowledge of product price points and all aspects of cannabis operations (legal, regulatory, technology, and research).
- De-escalate situations involving upset or angry customers.
- Pulling stock, building orders, binning orders, and coordinating delivery orders with drivers with great accuracy and efficiency.
- Responsible for dispatching all delivery orders to Drivers in a timely fashion.
- Utilize Treez and Dispatch software to pack, assign and track orders.
- Ensure all orders are assigned.
- Report customer service and driver incidents.
- Engage with support resources as needed.
- Follow escalation protocols.
- Responsible for managing delivery driver flow.
- Ensure drivers have the correct orders.
- Maintain the driver equipment inventory.
- Perform opening and closing procedures.
- Reconciliation of Delivery Driver debit totals.
- Document driver incidents.
- Maintain/assign dynamic driver Inventory
Work Environment:
- Ability to sit, stand, and walk for at least eight (8) hours
- Ability to bend at the waist, kneel, and crouch in order to access products
- Visual acuity needed for viewing screens and fine print
- Manual dexterity needed for data entry
- Consistent moderate background noise level
- The ability to stare at a computer screen for an extended period
Requirements:
- Must be at least age 21. Must successfully pass fingerprinting and a criminal background check.
- High school diploma or GED required
- Strong computer skills
- Excellent interpersonal communication skills
- Strong attention to detail
- Able to perform under pressure and multitasking
- High level of professionalism
- Must be available to work holidays and weekends
- Strong problem-solving abilities
- Some call center and dispatch experience
- Capable of using Treez, and delivery logistics software effectively.
- The ability to process detail under pressure.
- Attention to completeness.
- The ability to multitask.
- The ability to guide and direct drivers while at the depot.
- Must be available to work weekends.
Experience:
- Customer Service: 1 year (Required)
- Dispatch: 1 year (Required)
- Order Fulfillment 1 year (Preferred)
- Cannabis Industry: 1 year (Preferred)
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Eden Enterprises is an equal opportunity employer, and do not unlawfully discriminate against, make employment decisions, or permit harassment based on perceived or actual race, color, religion, sex, national origin, citizenship, immigration status, marital status, age sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S Military or veteran status, salary history, or any other basis protected under federal, state, or local laws, regulations, or ordinances. Eden is committed to complying with all applicable laws providing equal employment opportunities, including by not limited to the Fair Pay Act, FEHA, and all applicable laws and ordinances regarding conviction and arrest history.
Apply for this job with Eden Enterprises Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.