Cannabis Dispensary Associate Rochelle Park Part Time Jobs

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Full-time
Part-time
Full Job Description

Retail Dispensary Associate (Part-Time)

The Dispensary Associate position is integral to Ascend's customer experience and store operations. The Dispensary Associate's primary responsibility is to facilitate store operations to deliver best-in-class customer experience to our guests. Dispensary Associates support the management team and store by performing day-to-day tasks and procedures while abiding by policies, SOPs and operational guidelines. Dispensary Associates are responsible for guiding customers through their cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, POS transactions, processing payments, cash handling, order fulfillment, inventory receiving, and other aspects of daily operations. Cannabis Associates must possess the ability to listen well and communicate effectively with various audiences, be upbeat and able to provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment. This position may be full-time or part-time and reports directly to the Assistant Manager on duty.

Duties and Responsibilities

• Deliver best-in-class customer experience to all our guests while maintaining operational integrity and compliance throughout the facility
• Specialize and develop expertise in one or more of the following tracks: front-of-house (sales), back-of-house (inventory), digital customer experience (additional tracks may be added as needed)
• Become a cannabis product expert and guide customers through sales transactions while offering advice and knowledge as needed or requested
• Maintain a clean, organized, safe and inviting store environment
• Ensure the sales floor is properly stocked, displays and menus are up-to-date and accurate and the presence of the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Complete store opening and closing checklists
• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
• Continuously develop product knowledge to offer customers the most up-to-date information and advice
• Greet customers warmly and facilitate new customer enrollment
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the Point of Sale (POS) system in person and over the phone
• Correct cash handling, customer cart management and ringing
• Accurate and timely data entry
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation and ID for customers
• Inform community members of our business and upcoming events or product availability as directed by management
• Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by management
• Report any observed inconsistencies or hazards to management
• Other duties as assigned by the Management Team

Requirements and Qualifications

• High school diploma or general education degree (GED); Associate's or Bachelor's degree preferred
• Retail experience preferred, cannabis retail experience a plus
• Exceptional Customer Service skills
• Desire to learn about our products
• Knowledge of basic computer skills, Point of Sale software and cash management a plus
• Strong attention to detail and a team-player mentality
• Fun attitude and strong work ethic
• For candidates interested in the digital customer experience track, experience working in a call center or providing video consultations a plus
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.
• Prior experience with cannabis Point-of-Sale software a plus
• Must be at least 21 years of age
• Must pass any and all required background check
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must be able to obtain and retain a Registered Agent Card issued by the NJ Cannabis Control Commission
• Must have excellent organization and time management skills
• Must be focused, pay close attention to detail and accuracy of data recorded
• Must be able to internalize training and follow instructions consistently
• Must be able to communicate clearly and effectively
• Must be able to work effectively as part of a team and grow with the company

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