Cannabis Customer Service Representative Cea Division Jobs

We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.

• Provides customer service to secure orders and strengthen relationships.
• Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
• Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
• Proactively encourages recurring customer order placement and advance orders.
• Processes direct inbound CEA telephone and email requests.
• Conducts counter sales from walk in customers at the branch.
• Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
• Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
• Acts as liaison between customer and outside sales representatives.
• Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
• Follows through with warehouse to ensure that transfers have taken place.
• Notifies operations manager and buyers of inventory items that may be low or out of stock.
• Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
• Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
• Other duties as assigned to facilitate team success.
• This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.

Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills:
Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.

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