Cannabis Customer Support Rep At Call Center Jobs

High! We're Flowers and Flavors, we are a Cannabis Call Center partnered with two of LA's best cannabis dispensaries. We are here to expedite the process of guiding our customers through the cannabis world both online and over the phone. This job is performed from a small office with 2-4 people per shift.
As a Customer Service Call Rep you will handle all phone calls, manage online menus, guide customers through ordering process, explain products, and create orders. This position is responsible for providing fast and outstanding service to EVERY customer. This is an office position, not directly in the retail cannabis area, but works directly with it. We offer services through 3 platforms including our own website which has an online ordering system connected to our inventory and POS. You will be responsible for checking all ordering platforms and responding to customers quickly and professionally.

As delivery or pick up orders come in, you will:
-verify every customer's age
-verify medical documents (if any)
-contact customers over the phone to expedite ordering process
-help customers in choosing items
-process the order on our POS
-give customers totals for their orders
-help customers navigate our website

We do not tolerate employees to be under the influence of anything during shifts, this includes cannabis. Shifts are 7 hours long, with breaks.
Both full time and part time positions available.

REQUIREMENTS:
- MUST BE 21+
- Computer literacy!
- Ability to multi-task in high volume environments
- Good communication skills both verbally and written
- Ability to work quickly and efficiently under pressure
- Attention to detail
- Telephone communication skills
- Time management
- Cash handling/register experience
- Reliable transportation
- Able to work weekends and holidays if needed
- Night shifts would be required (3pm-10pm)

Job Types: Full-time, Part-time

Pay: $16.00 - $17.50 per hour

Benefits:

• Employee discount
• Paid time off
• Paid training
• Parental leave

Schedule:

• Evening shift
• On call
• Weekend availability

Ability to commute/relocate:

• Canoga Park, CA 91303: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• You must legally be at least 21 to work with cannabis. Are you of age?

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location

Apply for this job with Divine Wellness Center

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