Cannabis Administrative Assistant Customer Service Representative Jobs

HelloMD is a leading online destination for patients seeking consults with practitioners experienced in medical cannabis. Patients seeking medical cannabis authorizations and advice can access our platform from anywhere to meet with a practitioner from the privacy and comfort of their home - using our telehealth platform. We are seeking a part-time Administrative Assistant & Customer Service Representative (role is 50/50) to help with paperwork, billing and scheduling patients. This position is being offered as an independent contractor role.

The role initially is on-site, especially for training (we are COVID sensitive), but could potentially be remote from time to time.

Responsibilities:-Providing exceptional support to clients via live chat, voice, and video-Administrative tasks including email, scanning and faxing of documents-Troubleshooting technical issues for clients

Requirements:-Have excellent general computing skills-Be friendly, pleasant and patient with clients; genuinely enjoy helping people-Have a can-do attitude-Excellent verbal and written communication skills-Ability to work under pressure and prioritize responsibilities-Ability & willingness to take direction from management-A minimum of 1-3 years of client-facing support experience-Experience in a call center a big plus-Experience in cannabis industry a big plus-French/English speaking a big plus

Time Commitment:-20-25 hrs a week, during hours of 10am-2pm-Apply with a cover letter telling us why you’re the right candidate; include resume and/or LinkedIn profile.

Job Type: Part-time

Salary: $20.00 /hour

Experience:

• call center: 1 year (Preferred)
• Customer Service Representative: 1 year (Preferred)

Location:

• Larkspur, CA 94939 (Required)

Work Location:

• One location

Benefits:

• None

Communication method(s) used:

• Phone
• Chat

Hours per week:

• 20-29

Typical start time:

• 10AM

Typical end time:

• 2PM

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Schedule:

• Monday to Friday

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with HelloMD

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