Cannabis Relationship Account Manager Jobs

Job detailsSalary$45,000 - $65,000 a yearJob TypeFull-timeNumber of hires for this role1Qualifications

• • Relationship management: 2 years (Required)

  • Customer service: 2 years (Required)

  • Business development: 2 years (Required)

  • Bachelor's (Preferred)

  • US work authorization (Preferred)

Full Job Description

Account Relationship Manager Leafwell is a high growth technology start up in the cannabis industry. We believe cannabis is medicine, and our mission is to increase access to care for those who need it.

We are a diverse team of medical doctors, advocates, and technologists - committed to research, education & accessible care for every patient. We’ve built a ground-breaking platform that allows us to connect patients to providers in every state with a medical cannabis program.

Our company is expanding fast and we’re looking for a talented, intelligent, and organized individual to join our growth team in a relationship account manager role.

Required Skills:

Excellent communication skills (both verbal and written), proven excellent customer service skills, demonstrates high levels of administration, ability to work well in a team environment, handle pressure and solve problems analytically, capable of meeting deadline and managing a heavy workload, and possess excellent organizational skills.

Specific work elements

Building and maintaining excellent client relationships, resolving client queries, researching and offering advice when necessary, compiling reports and completing workflows within set timescales and other tasks assigned involved in account management.

This is a full-time remote position with a competitive salary, great benefits / paid time off.

Please submit your CV and cover letter in the first instance. Due to a high response rate, we will only be able to get back to successful candidates and thank you for taking the time to apply.

Job Type: Full-time

Salary: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Relationship management: 2 years (Required)
• Customer service: 2 years (Required)
• Business development: 2 years (Required)

Work Location:

• Fully Remote

Apply for this job with Leafwell

Apply now →

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Job details
Salary
$50,000 - $62,000 a year
Job Type
Full-time
Number of hires for this role
1
Qualifications

• 
  
  
  

  • Customer relationship management: 1 year (Required)

  • Bachelor's (Preferred)

  
  

Full Job Description

About the Company

New Leaf Data Services, LLC is a price reporting agency covering cannabis and hemp industries. We offer wholesale pricing and market analysis for physical and financial markets, and related ancillary services.

Job Title: Account Relationship Manager

We are hiring an Account Relationship Manager to support our growing Cannabis Benchmarks® and Hemp Benchmarks® divisions.

This role will manage our subscription accounts and strategic partnerships to increase revenue and customer retention.

Daily activities include proactive outreach, support activities and account planning in preparation for renewals. This role will analyze our customers and partners and identify, execute and report on new opportunities and risks to our internal teams.

This role will also manage our largest partner program, the Price Contributor Network (PCN), and be in charge of membership agreements, data collection logistics and member outreach and support.

Preferred experience in the cannabis or hemp industries and prior experience in an account management or similar role is essential to the success of this opportunity.

The preferred location for this role is in Boulder, Denver or Fort Collins, CO areas, however can be opened to multiple locations if it’s the right fit. This is a remote position requiring frequent interfacing with team members in the Front Range.

Core Responsibilities:

• Customer Account Management: manage subscription customer lifecycle, including renewals, retention and expansion efforts

• Manage PCN relationships: implement processes and guidelines, such as onboarding agreements, data collection logistics, member outreach and support

• Manage Partner and Association relationships: support mutually beneficial promotional and/or revenue producing initiatives

• Primary point for incoming inquiries, issues and feedback

• Use CRM to capture all interactions noted above

• Build strong relationships based on trust with key influencers and decision makers

• Assist Customer Support team

Daily Responsibilities:

• Liaison between internal and external parties to ensure successful execution

• Maintain client information and sales pipeline opportunities in our CRM

• Produce regular reports capturing goals, performance, expansion and risks across customers and partners

Qualifications:

• 2+ years in account management, customer success, business development / sales or similar role

• 2+ years working with CRM or similar tools

• Cannabis and/or hemp industry experience preferred

• Excellent customer service skills

• Ability to prioritize conflicting customer requests

• Skilled at managing multiple accounts concurrently

• Excellent verbal and written communication skills

• Highly motivated and collaborative

• Entrepreneurial attitude, ability to work independently as well as a remote team environment

Job Type: Full-time

Pay: $50,000.00 - $62,000.00 per year

Benefits:

• Paid time off
• Work from home

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 1 year (Required)
• cannabis or hemp related: 1 year (Preferred)

Work Location:

• Fully Remote

Paid Training:

• Yes

Management:

• Ops Manager

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Company's website:

• www.newleafdataservices.com

Company's Facebook page:

• Cannabis Benchmarks

Benefit Conditions:

• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings

Apply for this job with New Leaf Data Services

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.