Cannabis Phone Dispatcher Cannabis Jobs

Job description

We just won Weedmaps best of 2022 and We are building a new fully licensed, legal and compliant Cannabis Delivery system. The Cannabis Delivery Dispatcher will be responsible for ensuring each delivery is conducted as smoothly and efficiently as possible, thereby guaranteeing an all-around positive experience for our delivery partners, drivers, and customers. We are looking for a self-motivated, hard-working individual who performs at an exceptional level during high-pressure situations. Extremely precise and clear communication is a pivotal part of this role.

Responsibilities Efficiently and logically assign orders to drivers based on local geography, traffic patterns, and time constraints. Provide support for drivers who need assistance out on their delivery routes. Communicate potential operational and technical issues. Provide exceptional customers service in all interactions via phone, text, or email. Develop and maintain rapport with our delivery partners, drivers, and staff. Ensure customers’ concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed. Maintain a positive work environment conducive to trust and respect. Maintain the strictest confidentiality in compliance with HIPPA guidelines where applicable. Qualifications Personal knowledge of various cannabis products. Preferred not required. Previous dispatch experience a plus. Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required). Strong geospatial skills and CA geography knowledge. The ability to make rapid decisions in a high-pressure environment. Excellent communication, social and organization skills. Ability to multi-task. A can-do, optimist attitude. Ability to adhere to the highest customer service standards at all times. Ability to communicate clearly, honestly and effectively with customers and staff in all situations. Strong problem solving, customer service, and interpersonal skills. Ability to maintain high standards in a fast-paced, constantly evolving environment. Must possess a high degree of personal ownership and accountability. Must have a high level of organization. Must possess a valid California state ID or driver’s license.

If you have cannabis dispatch expereince, please text Mat at 7073869674 with your experience for a fast interview

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Sacramento, CA 95828: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

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POSITION SUMMARY
At Speedy Weedy, we are seeking passionate individuals to represent the Speedy Weedy brand which prides itself on our customer experience. The Phone Dispatcher is responsible for providing exceptional and professional service to all customers, vendors and guests that order through text or our online service. The Phone Dispatcher will work in various roles within the company, as outlined below. It is imperative that they represent the brand with professionalism, passion, and provide extensive cannabis product knowledge to every customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:

• Answer and route all incoming calls from patients and customers.
• Provide excellent customer service as well as maintain a professional, positive, and friendly attitude when dealing with guests on the phone.
• Input patient registration information into system
• Use database to search for existing patients to initiate and process transactions.
• Handle all online and phone orders through text messaging system.
• Coordinate with packer to ensure completion of customer's order.
• Follow all store procedures, protocols and rules
• Cashier transactions with attention to detail and accuracy
• Cash handling and drawer reconciliation must be impeccable
• Always maintain a clean and organized workspace
• Manage, route, track and assign deliveries to a fleet of drivers
• Accurately track, report and assign cash bags and tips for drivers
• Ensure correct product is pulled and bagged for each order
• Pay attention to details and accurately prepare each order
• Identify and communicate items unable to fulfill due to inventory discrepancies to the Manager on Duty or Inventory Manager
• Assist customers with possible substitutions when items are sold out or are unable to be fulfilled

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Must be at least 21 years of age
• Must pass a comprehensive background check
• Valid identification to work in the US
• Possess strong interpersonal, communication and customer service skills
• Must be proactive and solution oriented with a positive attitude
• Strong multi-tasker and able to work in a fast-paced environment
• Proficient in technology software, desktop electronics, mobile devices (iPad)
• Phone and logistics experience is a plus

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Apply for this job with Welcome The Healing Touch Inc

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.