Cannabis Patient Registry Services Specialist Customer Service Intermediate Jobs

Job Details

Job Class: Customer Service Specialist Intermediate

Working Title: Patient Registry Services Specialist

• Who May Apply: Open to all qualified job seekers.


• Date Posted: 08/25/2022


• Closing Date: 08/31/2022


• Hiring Agency/Seniority Unit: Health Department / Health-AFSCME


• Division/Unit: Office of Medical Cannabis Division / Operations Unit Staff


• Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm


• Days of Work: Monday - Friday


• Travel Required: No


• Salary Range: $18.55 - $24.60/hourly; $38,732 - $51,364/annually


• Classified Status: Classified


• Bargaining Unit/Union: 206 - Clerical/AFSCME


• Work Area: Office of Medical Cannabis Division


• FLSA Status: Nonexempt


• Connect 700 Program Eligible: Yes

Job Summary

The purpose of this position is to provide assistance to the Office of Medical Cannabis (OMC) support center and Patient Registry. Responsibilities include reviewing and processing patient registry applications by providing technical assistance and customer service to callers pertaining to the medical cannabis program. This position will directly support seasonal call center staff in addressing questions from callers as well as provide assistance in performing key Registry functions.

This position will have the option of teleworking; however, it will be based on the business needs of the unit and is at supervisory discretion.

Qualifications
Minimum Qualifications

Resumes must explicitly reflect minimum qualifications

• Customer service skills sufficient to respond to questions from the public and communicate program information effectively over and phone and through email


• Experience with computer programs such as Teams, SharePoint, Excel.


• Experience working in databases

Qualifications to be Assessed at Interview

• Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance


• Ability to work within a high volume, deadline-oriented, and accuracy-focused program where performance and production standards must be met


• Ability to maintain the confidentiality of private information according to laws, rules, policies, and procedures

Preferred Qualifications

• Knowledge of the Minnesota Medical Cannabis Law


• Experience working in a large database containing confidential information


• A background in training and education

Additional Requirements

This position requires successful completion of a background check.

Application Details
Why Work For Us

Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.

We offer a competitive benefits package including employee and family health and dental insurance, life insurance, disability insurance, health promotion programs, pre-tax benefits, vacation leave, sick leave, paid holidays, deferred compensation, retirement benefits, and more!

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.

For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Courtney Sutliff at [email protected] or 651-201-5684.

If you are a Connect 700 applicant, please email your certificate and the Job posting ID#/number to Courtney Sutliff at [email protected] by the position close date.

If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at [email protected]

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance you need.

Apply for this job with State of Minnesota

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.