Cannabis Jobs in Wilkes-Barre, PA
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Browse 31 cannabis jobs in Wilkes-Barre, PA in April 2024, at companies like Ethos Cannabis, Columbia Care, Green Leaf Medical, and Ethos, including positions such as Cannabis Product Associate, Fulfillment Specialist, Customer Care Agent, and Assistant General Manager of Dispensary.
More than 30+ days
Cannabis Product Associate
Ethos Cannabis
Website: www.ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S.
Position Summary/Objective:
The Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base. We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision.
We are seeking a passionate, driven, and outgoing Cannabis Product Associates. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well- informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.
Responsibilities:
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Greet all patients in a warm, sincere, and helpful manner
- Provide an excellent customer experience while assisting in the sale of cannabis products
- Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
- Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
- Assist patients with choosing the right products according to their ailments
- Ensure orders are fulfilled efficiently with 100% accuracy at all times
- Operate cash register, computer-based POS system, and cash drawer
- Adhere to company Standard Operating Procedures
- Verify patient allotment and ensure he/she is eligible to make purchases using the state system
- Maintain proper cash handling procedures at all times
- Maintain fully stocked and clean POS counters at all times
- Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
- Ensure opening and closing cleaning and organization is completed
- Participate in periodic staff meetings
- Ensure POS counters are ready when dispensary opens
- Manage inbound phone inquiries and route calls accordingly
- Adhere to all Medical Cannabis laws
- Maintain a positive attitude that promotes teamwork
- Work collaboratively and respectfully with other team members
- Participate in ongoing education and professional development opportunities
- Read industry publications to keep up to date on trends
- Additional duties as assigned by management
Qualifications:
Education:
- Minimum of a high school degree required; college degree preferred
Experience:
- 2 years of customer service experience
- Cannabis experience preferred
- Local applicants preferred
- Experience in a retail or customer service setting
- Superior customer service skills and phone etiquette
- Cash register experience with speed and accuracy
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
- Strong organizational skills
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
- Detail oriented with an eye on process optimization
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
- Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above
- Must be able to handle constructive criticism and guidance
- Proper employment documentation; reliable transportation and valid driver's license
- Ability to work 7 days per week including some holidays and to be flexible with schedule
Capabilities and Skills:
- Knowledge of marijuana strains, formulations, extracts and other products on the market
- Excellent customer service skills
- Attention to detail
- Precise math skills
- Organizational skills
- Multi-task oriented
- Ability to work in a fast-paced, changing, and challenging environment
- High level of integrity and a strong work ethic
- Proficiency in computer usage, including retail point-of-sale software
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
- Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a fingerprinting background check - certain criminal convictions may disqualify candidates based on State medical marijuana licensing regulations
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Must pass stringent State background test requirements
Compensation:
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Assistant General Manager of Dispensary
Ethos Cannabis
Website: www.ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Ohio, and Maryland and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S.
Position Summary/Objective:
The Assistant General Manager of Dispensary is responsible for assisting in managing a team of dispensary employees for the Company's cannabis dispensary retail store. This position will involve supporting the General Manager with all aspects of dispensary operations, including coaching and developing the retail store team. The Assistant General Manager will serve as a General-Manager-in-Training, with the ability to complete all dispensary functions, as directed and authorized by the General Manager. The Assistant General Manager will operate the store in absence of the General Manager.
We are seeking a passionate, driven, detailed-oriented and collaborative Assistant General Manager of Dispensary to assist with leadership, direction, and support of the daily operations of the dispensary, including handling the needs of all patients and developing a team of Product Associates who are enthusiastic about delivering a best-in-class, innovative cannabis retail experience that is compliant with state and local rules and regulations. The ideal candidate has the ability to adapt to our business model and has demonstrated leadership experience, as he or she will be given significant responsibility within our dispensary. Previous cannabis retail experience is necessary.
Responsibilities:
- Understand and assist the General Manager with weekly and monthly sales information
- Assist the General Manager with employee schedules and managing employee work hours and vacation request
- Assist with training of all new employees as well as the re-training of existing employees when needed
- Motivate and work together with General Manager and employees to meet and exceed sales goals
- Assist with performance reviews of dispensary employees on a regular basis
- Inform employees of new updates and general developments in the Company
- Support the General Manager in evaluating applicants by discussing job requirements and applicant qualifications with human resources; interview applicants on a consistent set of criteria
- Help ensure that inventory is adequate and help properly manage inventory by becoming well versed in the use of the Pennsylvania seed-to-sale inventory tracking system and electronic verification system
- Promote a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures
- Support the General Manager by monitoring the activities of the store employees to maximize efficiency and minimize errors
- Strive to become familiar and proficient at all other tasks and duties of the General Manager
- Assist General Manager with regular and random inventory counts of medical cannabis, ancillary products, and dispensing supplies
- Accommodate scheduling expectations by supervising retail dispensary store a minimum of 40 hours per week, including weekend, evening, and holiday shifts
- Supervise dispensary Product Associates during General Manager's absence or when directed
- Complete other duties as assigned by General Manager
- Assist in ensuring that physical environment is safe, sanitary, and that all equipment/technology is in good working order
- Lead initiatives, dispensary strategies, and specific projects at the dispensary level that may be assigned by the General Manager
- Report directly to the General Manager of Dispensary
Qualifications:
Education:
- Minimum of a bachelor's degree required
Work Experience:
- Previous experience in a cannabis retail environment is required
- Thorough understanding of state and local medical Cannabis laws and regulations, and how they apply to the operations of the Company is preferred
- Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs
- Experience in inventory management and reconciliation
- Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Capabilities and Skills:
- Exceptional team building, communication and people skills
- Ability to work in a fast-paced, changing, and challenging environment while demonstrating excellent oral and written communication skills is required
- Strong attention to detail, organization skills, and time management abilities
- High level of integrity and a strong work ethic
- Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives
- Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more
- Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Must pass stringent State background test requirements
- Minimum of 21 years of age
- Possess valid driver's license or state ID card; authorized to work in the U.S.
Compensation:
- Annual salary with additional incentive compensation
This position is classified as Exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Product Associate
Ethos Cannabis
Website: www.ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S.
Position Summary/Objective:
The Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base. We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision.
We are seeking a passionate, driven, and outgoing Cannabis Product Associates. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well- informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.
Responsibilities:
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Greet all patients in a warm, sincere, and helpful manner
- Provide an excellent customer experience while assisting in the sale of cannabis products
- Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
- Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
- Assist patients with choosing the right products according to their ailments
- Ensure orders are fulfilled efficiently with 100% accuracy at all times
- Operate cash register, computer-based POS system, and cash drawer
- Adhere to company Standard Operating Procedures
- Verify patient allotment and ensure he/she is eligible to make purchases using the state system
- Maintain proper cash handling procedures at all times
- Maintain fully stocked and clean POS counters at all times
- Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
- Ensure opening and closing cleaning and organization is completed
- Participate in periodic staff meetings
- Ensure POS counters are ready when dispensary opens
- Manage inbound phone inquiries and route calls accordingly
- Adhere to all Medical Cannabis laws
- Maintain a positive attitude that promotes teamwork
- Work collaboratively and respectfully with other team members
- Participate in ongoing education and professional development opportunities
- Read industry publications to keep up to date on trends
- Additional duties as assigned by management
Qualifications:
Education:
- Minimum of a high school degree required; college degree preferred
Experience:
- 2 years of customer service experience
- Cannabis experience preferred
- Local applicants preferred
- Experience in a retail or customer service setting
- Superior customer service skills and phone etiquette
- Cash register experience with speed and accuracy
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
- Strong organizational skills
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
- Detail oriented with an eye on process optimization
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
- Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above
- Must be able to handle constructive criticism and guidance
- Proper employment documentation; reliable transportation and valid driver's license
- Ability to work 7 days per week including some holidays and to be flexible with schedule
Capabilities and Skills:
- Knowledge of marijuana strains, formulations, extracts and other products on the market
- Excellent customer service skills
- Attention to detail
- Precise math skills
- Organizational skills
- Multi-task oriented
- Ability to work in a fast-paced, changing, and challenging environment
- High level of integrity and a strong work ethic
- Proficiency in computer usage, including retail point-of-sale software
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
- Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a fingerprinting background check - certain criminal convictions may disqualify candidates based on State medical marijuana licensing regulations
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Must pass stringent State background test requirements
Compensation:
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Assistant General Manager of Dispensary
Ethos Cannabis
Website: www.ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Ohio, and Maryland and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S.
Position Summary/Objective:
The Assistant General Manager of Dispensary is responsible for assisting in managing a team of dispensary employees for the Company's cannabis dispensary retail store. This position will involve supporting the General Manager with all aspects of dispensary operations, including coaching and developing the retail store team. The Assistant General Manager will serve as a General-Manager-in-Training, with the ability to complete all dispensary functions, as directed and authorized by the General Manager. The Assistant General Manager will operate the store in absence of the General Manager.
We are seeking a passionate, driven, detailed-oriented and collaborative Assistant General Manager of Dispensary to assist with leadership, direction, and support of the daily operations of the dispensary, including handling the needs of all patients and developing a team of Product Associates who are enthusiastic about delivering a best-in-class, innovative cannabis retail experience that is compliant with state and local rules and regulations. The ideal candidate has the ability to adapt to our business model and has demonstrated leadership experience, as he or she will be given significant responsibility within our dispensary. Previous cannabis retail experience is necessary.
Responsibilities:
- Understand and assist the General Manager with weekly and monthly sales information
- Assist the General Manager with employee schedules and managing employee work hours and vacation request
- Assist with training of all new employees as well as the re-training of existing employees when needed
- Motivate and work together with General Manager and employees to meet and exceed sales goals
- Assist with performance reviews of dispensary employees on a regular basis
- Inform employees of new updates and general developments in the Company
- Support the General Manager in evaluating applicants by discussing job requirements and applicant qualifications with human resources; interview applicants on a consistent set of criteria
- Help ensure that inventory is adequate and help properly manage inventory by becoming well versed in the use of the Pennsylvania seed-to-sale inventory tracking system and electronic verification system
- Promote a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures
- Support the General Manager by monitoring the activities of the store employees to maximize efficiency and minimize errors
- Strive to become familiar and proficient at all other tasks and duties of the General Manager
- Assist General Manager with regular and random inventory counts of medical cannabis, ancillary products, and dispensing supplies
- Accommodate scheduling expectations by supervising retail dispensary store a minimum of 40 hours per week, including weekend, evening, and holiday shifts
- Supervise dispensary Product Associates during General Manager's absence or when directed
- Complete other duties as assigned by General Manager
- Assist in ensuring that physical environment is safe, sanitary, and that all equipment/technology is in good working order
- Lead initiatives, dispensary strategies, and specific projects at the dispensary level that may be assigned by the General Manager
- Report directly to the General Manager of Dispensary
Qualifications:
Education:
- Minimum of a bachelor's degree required
Work Experience:
- Previous experience in a cannabis retail environment is required
- Thorough understanding of state and local medical Cannabis laws and regulations, and how they apply to the operations of the Company is preferred
- Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs
- Experience in inventory management and reconciliation
- Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Capabilities and Skills:
- Exceptional team building, communication and people skills
- Ability to work in a fast-paced, changing, and challenging environment while demonstrating excellent oral and written communication skills is required
- Strong attention to detail, organization skills, and time management abilities
- High level of integrity and a strong work ethic
- Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives
- Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more
- Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Must pass stringent State background test requirements
- Minimum of 21 years of age
- Possess valid driver's license or state ID card; authorized to work in the U.S.
Compensation:
- Annual salary with additional incentive compensation
This position is classified as Exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Reports to: General Manager
Position Overview: Under general supervision, Sales Associates provide guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure he or she is receiving the correct medication that will best benefit the patient’s specific illness and medical condition.
Schedule: Must be able to work 40 hours a week according to our dispensary hours including weekends.
Pay: $15 an hour
Major Areas of Responsibility include:
- Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in ADILAS for future reference.
- Confirms patient purchase limits prior to admission intothe consultation area and informs the appropriate pharmacist of such limits.
- Provide Exceptional Customer Care by promoting and maintaining positive customer relations.
- Respond to calls or emails from customers requesting product, training, and general information.
- Management of patient records through the use of an MMJ database.
- Maintenance and update of databases as needed.
- Fulfillment of customer orders.
- Responsible for the sales and promotion of all Columbia Care products.
- Build and maintain a high level of integrity and trust for specific products.
Minimum Qualifications (Skills, Knowledge & Abilities):
- Must be at least 21 years of age
- Two years of direct customer service experience required.
- Retail experience a strong plus
- Experience with Point-of-Sales systems
- Understanding of and experience with Windows Operating System and Microsoft Outlook
Travel %:0
FLSA status: Non-exempt
Additional Abilities Required:
- While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
- Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
About Columbia Care:
Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of medical and adult use cannabis products and related services with licenses in 18 US jurisdictions and the EU. Columbia Care currently operates 107 facilities1 including 80 dispensaries and 27 cultivation and manufacturing facilities. Columbia Care is one of the original providers of medical cannabis in the United States, and continues to deliver an industry-leading, patient-centered medicinal cannabis operation that has quickly expanded into the adult use market as a premier operator. The company currently offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Amber and Platinum Label CBD. With more than four million sales transactions since its inception in 2012, Columbia Care is known for setting the standard for compassion, professionalism, quality, care, and innovation in the rapidly expanding cannabis industry. For more information on Columbia Care, please visit www.col-care.com.
Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity, equity inclusion both internally and with external vendors, Columbia Care has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.
Background Investigation:
As a condition of employment, all Columbia Care employees are required to submit to a background check.Employment decisions, in compliance with state law, arebased on an employee’s background report at the time of hire.Employees have a duty to report any changes in their background to the Market Director or Vice President, Operations as soon as the employee is aware of the event.
Apply for this job with Columbia Care
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Fulfillment Specialist
Ethos Cannabis
Website: www.ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Ohio and Maryland and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S.
Position Summary/Objective:
The Fulfillment Specialist is responsible for processing and fulfilling orders and assisting with maintaining the smooth flow of medical cannabis from intake to point-of-sale, while maintaining a stellar online menu for optimum patient satisfaction and education. We are building a strong ethical and team-oriented culture at Ethos Cannabis and are looking for this position to help implement this vision.
We are seeking a passionate, driven, detailed oriented and collaborative Fulfillment Specialist to provide order management expertise and support the Company's growth trajectory. The ideal candidate has the ability to adapt to our business model and has demonstrated experience, as he or she will be given significant responsibility over the inventory function of our business. Previous cannabis experience is a plus but not required; however, all candidates should have some familiarity and comfortability with cannabis and the ability to quickly learn the industry regulations.
Responsibilities:
- Fulfill incoming orders with high accuracy
- Effectively utilize the state-mandated point-of-sale software
- Ensure accurate and up-to-date inventory is reflected on our online menu by conducting frequent inventory assessments of products in the fulfillment and point-of-sale areas
- Immediately report any inventory discrepancies to the Dispensary General Manager for further action
- Assist with monthly inventory audits
- Assist with daily opening and closing procedures
- Maintain compliance with all Company policies, standards, values, and procedures
- Participate in staff training and maintain product and industry knowledge
- Assist with and receive product deliveries
- Follow directives of the Assistant Manager or General Manager
- Reports directly to the General Manager
Qualifications:
Education:
- Minimum of a high school degree required; college degree preferred
- Combination of education and work experience will be considered
Work Experience
- Data entry experience required
- Experience in warehouse inventory control or related area helpful
- Experience as Assistant Inventory Manager or Product Associate in retail dispensary is preferred
- Considerable exposure to retail cultures focused on well-developed standard operating procedures and employee training programs is critical
- Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Capabilities and Skills:
- Cannabis experience and knowledge preferred
- Excellent analytical and reporting skills
- Comfortable working in a fast-paced environment
- Knowledge of computer and office equipment and programs; proficiency in computer usage including retail point-of-sale software, MS Office applications (MS Office Word, Excel and Outlook), and more
- Above average math skills
- Ability to focus with a high-level attention to detail
- Strong problem-solving skills, including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
- Ability to maintain confidentiality with absolute reliability and honesty; high level of integrity, and strong work ethic
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Willingness to be cross-trained
- Exceptional team player with strong communication skills
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multi-generational environment
Other Requirements:
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Ability to spend extended time sitting, walking, bending, and reaching
- Must pass stringent State background test requirements
Compensation:
- Approximately $18/hour
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Apply for this job with Ethos Cannabis
Apply now →
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Cannabis Product Associate
Ethos Cannabis
Website: www.ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S.
Position Summary/Objective:
The Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base. We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision.
We are seeking a passionate, driven, and outgoing Cannabis Product Associates. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well- informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.
Responsibilities:
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Greet all patients in a warm, sincere, and helpful manner
- Provide an excellent customer experience while assisting in the sale of cannabis products
- Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
- Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
- Assist patients with choosing the right products according to their ailments
- Ensure orders are fulfilled efficiently with 100% accuracy at all times
- Operate cash register, computer-based POS system, and cash drawer
- Adhere to company Standard Operating Procedures
- Verify patient allotment and ensure he/she is eligible to make purchases using the state system
- Maintain proper cash handling procedures at all times
- Maintain fully stocked and clean POS counters at all times
- Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
- Ensure opening and closing cleaning and organization is completed
- Participate in periodic staff meetings
- Ensure POS counters are ready when dispensary opens
- Manage inbound phone inquiries and route calls accordingly
- Adhere to all Medical Cannabis laws
- Maintain a positive attitude that promotes teamwork
- Work collaboratively and respectfully with other team members
- Participate in ongoing education and professional development opportunities
- Read industry publications to keep up to date on trends
- Additional duties as assigned by management
Qualifications:
Education:
- Minimum of a high school degree required; college degree preferred
Experience:
- 2 years of customer service experience
- Cannabis experience preferred
- Local applicants preferred
- Experience in a retail or customer service setting
- Superior customer service skills and phone etiquette
- Cash register experience with speed and accuracy
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
- Strong organizational skills
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
- Detail oriented with an eye on process optimization
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
- Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above
- Must be able to handle constructive criticism and guidance
- Proper employment documentation; reliable transportation and valid driver's license
- Ability to work 7 days per week including some holidays and to be flexible with schedule
Capabilities and Skills:
- Knowledge of marijuana strains, formulations, extracts and other products on the market
- Excellent customer service skills
- Attention to detail
- Precise math skills
- Organizational skills
- Multi-task oriented
- Ability to work in a fast-paced, changing, and challenging environment
- High level of integrity and a strong work ethic
- Proficiency in computer usage, including retail point-of-sale software
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
- Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a fingerprinting background check - certain criminal convictions may disqualify candidates based on State medical marijuana licensing regulations
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Must pass stringent State background test requirements
Compensation:
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Reports to: General Manager
Position Overview: Under general supervision, Sales Associates provide guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure he or she is receiving the correct medication that will best benefit the patient’s specific illness and medical condition.
Schedule: Full Time including weekends.
Pay: $15 an hour
Major Areas of Responsibility include:
- Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in ADILAS for future reference.
- Confirms patient purchase limits prior to admission intothe consultation area and informs the appropriate pharmacist of such limits.
- Provide Exceptional Customer Care by promoting and maintaining positive customer relations.
- Respond to calls or emails from customers requesting product, training, and general information.
- Management of patient records through the use of an MMJ database.
- Maintenance and update of databases as needed.
- Fulfillment of customer orders.
- Responsible for the sales and promotion of all Columbia Care products.
- Build and maintain a high level of integrity and trust for specific products.
Minimum Qualifications (Skills, Knowledge & Abilities):
- Must be at least 21 years of age
- Two years of direct customer service experience required.
- Retail experience a strong plus
- Experience with Point-of-Sales systems
- Understanding of and experience with Windows Operating System and Microsoft Outlook
Travel %:0
FLSA status: Non-exempt
Additional Abilities Required:
- While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
- Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
About Columbia Care:
Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of medical and adult use cannabis products and related services with licenses in 18 US jurisdictions and the EU. Columbia Care currently operates 107 facilities1 including 80 dispensaries and 27 cultivation and manufacturing facilities. Columbia Care is one of the original providers of medical cannabis in the United States, and continues to deliver an industry-leading, patient-centered medicinal cannabis operation that has quickly expanded into the adult use market as a premier operator. The company currently offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Amber and Platinum Label CBD. With more than four million sales transactions since its inception in 2012, Columbia Care is known for setting the standard for compassion, professionalism, quality, care, and innovation in the rapidly expanding cannabis industry. For more information on Columbia Care, please visit www.col-care.com.
Apply for this job with Columbia Care
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Care Agent - Remote in Wilkes-Barre area
Website: ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania. 
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S. 
Position Summary/Objective:
The Customer Care Agent is a vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner. The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows
- Answering incoming calls from patients/caregivers
- Answering inquiries and questions with respect and compassion
- Helping patients by completing online product reservations
- Helping patients make an appointment with a pharmacist
- Handling complaints professionally and escalating if necessary
- Trouble shooting Medical Marijuana card issues with DOH and patients
- Providing information and directing calls to the appropriate department
- Answering any product questions patients may have appropriately
- Tracking relevant data from each call within existing software
- The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met.
Essential Job Functions:
- Answer all incoming calls
- Make outgoing calls if needed
- Data entry
- Handle patient inquiries with excellent customer service and follow up if necessary
- Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
- Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
- Provide patients with product and operations information
- Enter new customer information into software systems
- Update existing patient information
- Identify and escalate priority issues
- Route calls to appropriate resources
- Proactively follow up on patient needs
- Document all call information according to standard operating procedures
- Produce reports (daily, weekly, monthly) on daily practices
- Work with multiple departments within the company
- Perform simple math equations including fractions, multiplying, addition, subtraction, and division using calculator if necessary.
- Using multiple technologies and software systems daily to communication with callers and team members
Preferred Skills:
- Knowledge of customer service principles and practices
- Basic Technoloy skills
- Some experience in a call center or customer service environment
- Detail oriented, excellent data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway, Dutchie
- Knowledge of medical cannabis, or prior experience working with cannabis
- Basic math skills
- Excellent multitasking skills
- Social work or counselling background preferred
- Excellent customer service skills required
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
Compensation:
- This is a full-time position, approximately $16 hr.
- This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Work Location: One location
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Ethos Cannabis
Dispensary Fulfillment Specialist - Wilkes-Barre
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis have experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
The Fulfillment Specialist is responsible for processing and fulfilling orders and assisting with maintaining the smooth flow of medical cannabis from intake to point-of-sale, while maintaining a stellar online menu for optimum patient satisfaction and education. We are building a strong ethical and team-oriented culture at Ethos Cannabis and are looking for this position to help implement this vision.
We are seeking a passionate, driven, detailed oriented and collaborative Fulfillment Specialist to provide order management expertise and support the Company’s growth trajectory. The ideal candidate has the ability to adapt to our business model and has demonstrated experience, as he or she will be given significant responsibility over the inventory function of our business. Previous cannabis experience is a plus but not required; however, all candidates should have some familiarity and comfortability with cannabis and the ability to quickly learn the industry regulations.
Responsibilities:
- Fulfill incoming orders with high accuracy
- Effectively utilize the state-mandated point-of-sale software
- Ensure accurate and up-to-date inventory is reflected on our online menu by conducting frequent inventory assessments of products in the fulfillment and point-of-sale areas
- Immediately report any inventory discrepancies to the Dispensary General Manager for further action
- Assist with monthly inventory audits
- Assist with daily opening and closing procedures
- Maintain compliance with all Company policies, standards, values, and procedures
- Participate in staff training and maintain product and industry knowledge
- Assist with and receive product deliveries
- Follow directives of the Assistant Manager or General Manager
- Reports directly to the General Manager
Qualifications
Education:
- Minimum of a high school degree required; college degree preferred
- Combination of education and work experience will be considered
Work Experience
- Data entry experience required
- Customer service experience
- Experience in warehouse inventory control or related area helpful
- Experience as Assistant Inventory Manager or Product Associate in retail dispensary is preferred
- Considerable exposure to retail cultures focused on well-developed standard operating procedures and employee training programs is critical
- Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Capabilities and Skills:  
- Cannabis experience and knowledge preferred
- Excellent analytical and reporting skills
- Comfortable working in a fast-paced environment
- Knowledge of computer and office equipment and programs; proficiency in computer usage including retail point-of-sale software, MS Office applications (MS Office Word, Excel and Outlook), and more
- Above average math skills
- Ability to focus with a high-level attention to detail
- Strong problem-solving skills, including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
- Ability to maintain confidentiality with absolute reliability and honesty; high level of integrity, and strong work ethic
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Willingness to be cross-trained
- Exceptional team player with strong communication skills
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multi-generational environment
Other Requirements:
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Ability to spend extended time sitting, walking, bending, and reaching
- Must pass stringent State background test requirements
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Application Question(s):
- Due to state regulations, are you at least 21 years old?
Experience:
- inventory: 1 year (Preferred)
Work Location: One location
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Sales Associate Reports To: General Manager
Position Overview:
Under general supervision, Sales Associates provide guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient’s specific illness and medical condition.
Schedule: Part Time
Pay: $15.00
Major Areas of Responsibility include:
- Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in ADILAS for future reference.
- Confirms patient purchase limits prior to admission into the consultation area and informs the appropriate pharmacist of such limits.
- Provide Exceptional Customer Care by promoting and maintaining positive customer relations.
- Respond to calls or emails from customers requesting product, training, and general information.
- Management of patient records through the use of an MMJ database.
- Maintenance and update of databases as needed.
- Fulfillment of customer orders.
- Responsible for the sales and promotion of all Patriot Care products.
- Build and maintain a high level of integrity and trust for specific products.
Minimum Qualifications (Skills, Knowledge & Abilities):
- Must be at least 21 years of age.
- Two years of direct customer service experience required.
- Retail experience a strong plus.
- Experience with Point-of-Sales systems.
- Understanding of and experience with Windows Operating System and Microsoft Outlook.
Travel %:0
FLSA status: Non-exempt
Additional Abilities Required:
- While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
- Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
About Columbia Care
Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 18 U.S. jurisdictions and the EU. Columbia Care operates 130 facilities including 99 dispensaries and 31 cultivation and manufacturing facilities, including those under development. Columbia Care is one of the original providers of medical cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the company launched Cannabist, its new retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, gLeaf, Classix, Plant Sugar, Press, Amber and Platinum Label CBD. For more information on Columbia Care, please visit www.col-care.com.
Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity, equity inclusion both internally and with external vendors, Columbia Care has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.
Apply for this job with Columbia Care
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Product Associate - Wilkes-Barre, PA
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Ohio, and Maryland and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania. 
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S. 
Position Summary/Objective
The Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base. We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision.
We are seeking a passionate, driven, and outgoing Cannabis Product Associates. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well-informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.
Responsibilities
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Greet all patients in a warm, sincere, and helpful manner
- Provide an excellent customer experience while assisting in the sale of cannabis products
- Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
- Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
- Assist patients with choosing the right products according to their ailments
- Ensure orders are fulfilled efficiently with 100% accuracy at all times
- Operate cash register, computer-based POS system, and cash drawer
- Adhere to company Standard Operating Procedures
- Verify patient allotment and ensure he/she is eligible to make purchases using the state system
- Maintain proper cash handling procedures at all times
- Maintain fully stocked and clean POS counters at all times
- Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
- Ensure opening and closing cleaning and organization is completed
- Participate in periodic staff meetings
- Ensure POS counters are ready when dispensary opens
- Manage inbound phone inquiries and route calls accordingly
- Adhere to all Medical Cannabis laws
- Maintain a positive attitude that promotes teamwork
- Work collaboratively and respectfully with other team members
- Participate in ongoing education and professional development opportunities
- Read industry publications to keep up to date on trends
- Additional duties as assigned by management
Qualifications
Education: Minimum of a high school degree required; college degree preferred
Work Experience:
- 2 years of customer service experience
- Cannabis experience preferred
- Local applicants preferred
Qualifications:
- Experience in a retail or customer service setting
- Superior customer service skills and phone etiquette
- Cash register experience with speed and accuracy
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
- Strong organizational skills
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
- Detail oriented with an eye on process optimization
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
- Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above
- Must be able to handle constructive criticism and guidance
- Proper employment documentation; reliable transportation and valid driver's license
- Open availability/flexibility to work weekdays & weekends, including some holidays
Capabilities and Skills:
- Knowledge of marijuana strains, formulations, extracts and other products on the market
- Excellent customer service skills
- Attention to detail
- Precise math skills
- Organizational skills
- Multi-task oriented
- Ability to work in a fast-paced, changing, and challenging environment
- High level of integrity and a strong work ethic
- Proficiency in computer usage, including retail point-of-sale software
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
- Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a fingerprinting background check – certain criminal convictions may disqualify candidates based on State medical marijuana licensing regulations
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Must pass stringent State background test requirements
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Application Question(s):
- Based on state regulations to be a dispensary employee, are you at least 21 years or age?
- Are you available to work on a full-time basis that will include weekdays & weekends?
Experience:
- Customer service: 2 years (Preferred)
Work Location: One location
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Ethos Cannabis
Dispensary Fulfillment Specialist - Wilkes-Barre
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis have experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
The Fulfillment Specialist is responsible for processing and fulfilling orders and assisting with maintaining the smooth flow of medical cannabis from intake to point-of-sale, while maintaining a stellar online menu for optimum patient satisfaction and education. We are building a strong ethical and team-oriented culture at Ethos Cannabis and are looking for this position to help implement this vision.
We are seeking a passionate, driven, detailed oriented and collaborative Fulfillment Specialist to provide order management expertise and support the Company’s growth trajectory. The ideal candidate has the ability to adapt to our business model and has demonstrated experience, as he or she will be given significant responsibility over the inventory function of our business. Previous cannabis experience is a plus but not required; however, all candidates should have some familiarity and comfortability with cannabis and the ability to quickly learn the industry regulations.
Responsibilities:
- Fulfill incoming orders with high accuracy
- Effectively utilize the state-mandated point-of-sale software
- Ensure accurate and up-to-date inventory is reflected on our online menu by conducting frequent inventory assessments of products in the fulfillment and point-of-sale areas
- Immediately report any inventory discrepancies to the Dispensary General Manager for further action
- Assist with monthly inventory audits
- Assist with daily opening and closing procedures
- Maintain compliance with all Company policies, standards, values, and procedures
- Participate in staff training and maintain product and industry knowledge
- Assist with and receive product deliveries
- Follow directives of the Assistant Manager or General Manager
- Reports directly to the General Manager
Qualifications
Education:
- Minimum of a high school degree required; college degree preferred
- Combination of education and work experience will be considered
Work Experience
- Data entry experience required
- Customer service experience
- Experience in warehouse inventory control or related area helpful
- Experience as Assistant Inventory Manager or Product Associate in retail dispensary is preferred
- Considerable exposure to retail cultures focused on well-developed standard operating procedures and employee training programs is critical
- Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Capabilities and Skills:  
- Cannabis experience and knowledge preferred
- Excellent analytical and reporting skills
- Comfortable working in a fast-paced environment
- Knowledge of computer and office equipment and programs; proficiency in computer usage including retail point-of-sale software, MS Office applications (MS Office Word, Excel and Outlook), and more
- Above average math skills
- Ability to focus with a high-level attention to detail
- Strong problem-solving skills, including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
- Ability to maintain confidentiality with absolute reliability and honesty; high level of integrity, and strong work ethic
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Willingness to be cross-trained
- Exceptional team player with strong communication skills
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multi-generational environment
Other Requirements:
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Ability to spend extended time sitting, walking, bending, and reaching
- Must pass stringent State background test requirements
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Application Question(s):
- Due to state regulations, are you at least 21 years old?
Experience:
- inventory: 1 year (Preferred)
Work Location: One location
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Reports to: General Manager
Position Overview: Under general supervision, Sales Associates provide guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure he or she is receiving the correct medication that will best benefit the patient’s specific illness and medical condition.
Schedule: Must be able to work 20-28 hours a week according to our dispensary hours including weekends. Mon - Sat 10am to 6pm
Pay: $15 an hour
Major Areas of Responsibility include:
- Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in ADILAS for future reference.
- Confirms patient purchase limits prior to admission intothe consultation area and informs the appropriate pharmacist of such limits.
- Provide Exceptional Customer Care by promoting and maintaining positive customer relations.
- Respond to calls or emails from customers requesting product, training, and general information.
- Management of patient records through the use of an MMJ database.
- Maintenance and update of databases as needed.
- Fulfillment of customer orders.
- Responsible for the sales and promotion of all Patriot Care products.
- Build and maintain a high level of integrity and trust for specific products.
Minimum Qualifications (Skills, Knowledge & Abilities):
- Must be at least 21 years of age
- Two years of direct customer service experience required.
- Retail experience a strong plus
- Experience with Point-of-Sales systems
- Understanding of and experience with Windows Operating System and Microsoft Outlook
Travel %:0
FLSA status: Non-exempt
Additional Abilities Required:
- While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
- Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
About Columbia Care:
Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of medical and adult use cannabis products and related services with licenses in 18 US jurisdictions and the EU. Columbia Care currently operates 107 facilities1 including 80 dispensaries and 27 cultivation and manufacturing facilities. Columbia Care is one of the original providers of medical cannabis in the United States, and continues to deliver an industry-leading, patient-centered medicinal cannabis operation that has quickly expanded into the adult use market as a premier operator. The company currently offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Amber and Platinum Label CBD. With more than four million sales transactions since its inception in 2012, Columbia Care is known for setting the standard for compassion, professionalism, quality, care, and innovation in the rapidly expanding cannabis industry. For more information on Columbia Care, please visit www.col-care.com.
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Green Leaf Medicals is looking for outgoing, enthusiastic, and personable Brand Ambassadors to be the face of a successful cannabis brand in either of the following areas: Wilkes-Barre and Scranton. The ideal candidate will have a background in cannabis, and the ability to increase our company’s brand awareness to customers, educate consumers and generate sales opportunities.
Our team here at gLeaf is passionate and dedicated to delivering the highest quality product while staying true to our core values of being Patient-Centered, Collaborative, Accountable, Grateful, Caring, Honorable, and Innovative. We’re looking for a Brand Ambassador that’s committed, eager to learn and goes above and beyond in order to grow and move up within the company.
Essential Duties and Responsibilities:
- The Brand Ambassador may collaborate with other departments or technical staff to ensure that the correct brand image and values are being promoted.
- Identify opportunities for pop-ups to promote patient education, product and brand awareness.
- Perform regular market research to gather important brand data.
- Develop custom brand management plans for each product and submit updated summaries on brand exposure to management each month.
- Maintain contact with vendors and distributors to get critical feedback on how product design and implementation can be improved.
- Recognizing that Patient Experience and Customer Service are integral to the gLeaf brand, The Brand Ambassador will perform outreach calls to patients to collect data on Patient Experience and Products.
- Responsible for transporting, setting up and tearing down display unit.
Qualifications:
- Highly motivated worker who works well independently
- Strong team player with good communication skills
- Aptitude for working with numbers and spreadsheets
- Accuracy and detail oriented
- High familiarity with the cannabis grow, lab, and packaging functions
- Ability to lift 50 pounds
- Must be able to stand and bend for long periods of time
- Must successfully complete a background check and drug test
- Bachelor's Degree in Marketing, Advertising or related field preferred
Summary:
Green Leaf Medical (gLeaf) is a multi-state, vertically integrated operation, leading the cannabis industry in the production and sales of high quality medicine. We currently have an exciting opportunity for a talented and passionate Brand Ambassador to join our team!
Job Types: Part-time, Temporary
Pay: From $17.00 per hour
Schedule:
- Day shift
- On call
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: Multiple Locations
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Customer Care Agent - Remote in Wilkes-Barre area
Website: ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania. 
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S. 
Position Summary/Objective:
The Customer Care Agent is a vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner. The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows
- Answering incoming calls from patients/caregivers
- Answering inquiries and questions with respect and compassion
- Helping patients by completing online product reservations
- Helping patients make an appointment with a pharmacist
- Handling complaints professionally and escalating if necessary
- Trouble shooting Medical Marijuana card issues with DOH and patients
- Providing information and directing calls to the appropriate department
- Answering any product questions patients may have appropriately
- Tracking relevant data from each call within existing software
- The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met.
Essential Job Functions:
- Answer all incoming calls
- Make outgoing calls if needed
- Data entry
- Handle patient inquiries with excellent customer service and follow up if necessary
- Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
- Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
- Provide patients with product and operations information
- Enter new customer information into software systems
- Update existing patient information
- Identify and escalate priority issues
- Route calls to appropriate resources
- Proactively follow up on patient needs
- Document all call information according to standard operating procedures
- Produce reports (daily, weekly, monthly) on daily practices
- Work with multiple departments within the company
- Perform simple math equations including fractions, multiplying, addition, subtraction, and division using calculator if necessary.
- Using multiple technologies and software systems daily to communication with callers and team members
Preferred Skills:
- Knowledge of customer service principles and practices
- Basic Technoloy skills
- Some experience in a call center or customer service environment
- Detail oriented, excellent data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway, Dutchie
- Knowledge of medical cannabis, or prior experience working with cannabis
- Basic math skills
- Excellent multitasking skills
- Social work or counselling background preferred
- Excellent customer service skills required
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
Compensation:
- This is a full-time position, approximately $16 hr.
- This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Based off of state regulations, are you at least 21 years of age?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location
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Demand Generation Marketing Specialist
InterMetro Industries, Corporation
2 years ago
We are seeking a digitally focused marketing professional to join our progressive in-house brand marketing team. In this role, you will be responsible for managing our company’s digital footprint. This includes Demand generation implementation, end user communications such as email creation, text program, digital marketing campaign delivery, campaign analytic review, as well as marketing project coordination for our vast product offering within our vertical markets such as healthcare, pharma, cannabis, MRO, hospitality, grocery, foodservice and more.
You will work closely with our creative, sales & marketing teams to expand our presence through creative content delivery and demand gen practices that will positively impact our channels as well as customers’ experience. The preferred candidate should be knowledgeable in marketing coordination practices, HubSpot marketing, content management and have moderate design skills.
What we offer you:
- Growth potential
- Flexibility
- Ability to make an impact in an industry leading organization
- Health & wellness offerings
- Excellent benefit package
- Employee developmental programs
- Challenging and fun atmosphere: we love what we do, take pride in our work, and have fun doing it!
Primary Responsibilities
- Support Vertical Market Managers with day-to-day marketing tasks and coordinating projects and activities for Foodservice, Healthcare, & Commercial Markets.
- Facilitate end-user Hubspot centric campaigns by coordinating with the team to implement all digital campaigns.
- Champion for Hubspot marketing tool. Responsible for user permissions, contract and billing needs, system updates.
- Merge with our designers in digital production development for landing pages, promotions, and eMail campaigns
- Curate market data, customer contact information, sales date to support Market Managers.
- Routing marketing collateral, digital campaigns, promotions, Sales training, through all development phases.
- Event planning & trade show support: Coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
- Other duties as assigned
Basic Qualifications
- Bachelor’s degree in related field
- Excellent written and verbal communication skills
- Must thrive working in a fast-paced, innovative environment with an ability to effectively manage multiple deadlines
- Proven commitment to delivering excellent internal and external customer service
- Strong analytical skills
Preferred Qualifications
- Evidence of continuing education, such as certifications, inbound marketing is a plus.
- Branding & design experience a plus.
- Proficient in Adobe Creative Suite & Microsoft Excel preferred.
Who we are:
For over 90 years, Metro has developed the most advanced storage productivity solutions. We help our customers optimize their workspace to be as productive as possible. Born from the creation of the industry standard for wire shelving, our product breadth has evolved into a vast array of product categories including plastic & wire shelving, medical carts, storage cabinets, workstations, heated cabinets, high-density shelving, wall storage systems, stainless fabricated products and more.
InterMetro Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agencies please. InterMetro Industries will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Relocation assistance is not available for this position. If you need an accommodation to apply for this position, please email [email protected] or call (570) 706-4131. Please allow for 24-48 hours for us to respond.
Required Skills
Required Experience
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Green Leaf Medicals is looking for outgoing, enthusiastic, and personable Brand Ambassadors to be the face of a successful cannabis brand in either of the following areas: Wilkes-Barre and Scranton. The ideal candidate will have a background in cannabis, and the ability to increase our company’s brand awareness to customers, educate consumers and generate sales opportunities.
Our team here at gLeaf is passionate and dedicated to delivering the highest quality product while staying true to our core values of being Patient-Centered, Collaborative, Accountable, Grateful, Caring, Honorable, and Innovative. We’re looking for a Brand Ambassador that’s committed, eager to learn and goes above and beyond in order to grow and move up within the company.
Essential Duties and Responsibilities:
- The Brand Ambassador may collaborate with other departments or technical staff to ensure that the correct brand image and values are being promoted.
- Identify opportunities for pop-ups to promote patient education, product and brand awareness.
- Perform regular market research to gather important brand data.
- Develop custom brand management plans for each product and submit updated summaries on brand exposure to management each month.
- Maintain contact with vendors and distributors to get critical feedback on how product design and implementation can be improved.
- Recognizing that Patient Experience and Customer Service are integral to the gLeaf brand, The Brand Ambassador will perform outreach calls to patients to collect data on Patient Experience and Products.
- Responsible for transporting, setting up and tearing down display unit.
Qualifications:
- Highly motivated worker who works well independently
- Strong team player with good communication skills
- Aptitude for working with numbers and spreadsheets
- Accuracy and detail oriented
- High familiarity with the cannabis grow, lab, and packaging functions
- Ability to lift 50 pounds
- Must be able to stand and bend for long periods of time
- Must successfully complete a background check and drug test
- Bachelor's Degree in Marketing, Advertising or related field preferred
Summary:
Green Leaf Medical (gLeaf) is a multi-state, vertically integrated operation, leading the cannabis industry in the production and sales of high quality medicine. We currently have an exciting opportunity for a talented and passionate Brand Ambassador to join our team!
Job Types: Part-time, Temporary
Schedule:
- Day shift
- On call
Ability to commute/relocate:
- Wilkes Barre, PA 18706: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: Multiple Locations
Apply for this job with Green Leaf Medical
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Job Type
Full-time
Number of hires for this role
2 to 4
Full Job Description
Job Type
Full-time
Number of hires for this role
2 to 4
Full Job Description
Cannabis Product Associate
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, and Maryland and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis have experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
The full-time Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base. We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision.
We are seeking a passionate, driven, and outgoing Cannabis Product Associates. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well-informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.
Responsibilities
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Greet all patients in a warm, sincere, and helpful manner
- Provide an excellent customer experience while assisting in the sale of cannabis products
- Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
- Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
- Assist patients with choosing the right products according to their ailments
- Ensure orders are fulfilled efficiently with 100% accuracy at all times
- Operate cash register, computer-based POS system, and cash drawer
- Adhere to company Standard Operating Procedures
- Verify patient allotment and ensure he/she is eligible to make purchases using the state system
- Maintain proper cash handling procedures at all times
- Maintain fully stocked and clean POS counters at all times
- Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
- Ensure opening and closing cleaning and organization is completed
- Participate in periodic staff meetings
- Ensure POS counters are ready when dispensary opens
- Manage inbound phone inquiries and route calls accordingly
- Adhere to all Medical Cannabis laws
- Maintain a positive attitude that promotes teamwork
- Work collaboratively and respectfully with other team members
- Participate in ongoing education and professional development opportunities
- Read industry publications to keep up to date on trends
- Additional duties as assigned by management
Qualifications
Education:
Minimum of a high school degree required; college degree preferred
Work Experience:
- 2 years of customer service experience
- Cannabis experience preferred
- Local applicants preferred
Qualifications:
- Experience in a retail or customer service setting
- Superior customer service skills and phone etiquette
- Cash register experience with speed and accuracy
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
- Strong organizational skills
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
- Detail oriented with an eye on process optimization
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
- Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above
- Must be able to handle constructive criticism and guidance
- Proper employment documentation; reliable transportation and valid driver's license
- Open availability/flexibility to work weekdays & weekends, including some holidays
Capabilities and Skills:
- Knowledge of marijuana strains, formulations, extracts and other products on the market
- Excellent customer service skills
- Attention to detail
- Precise math skills
- Organizational skills
- Multi-task oriented
- Ability to work in a fast-paced, changing, and challenging environment
- High level of integrity and a strong work ethic
- Proficiency in computer usage, including retail point-of-sale software
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
- Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a fingerprinting background check – certain criminal convictions may disqualify candidates based on State medical marijuana licensing regulations
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Must pass stringent State background test requirements
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
COVID-19 considerations:All employees and customers are required to wear a mask, common surface areas are regularly cleaned and sanitized
Application Question(s):
- Based on state regulations to be a dispensary employee, are you at least 21 years or age?
- Are you available to work on a full-time basis that will include weekdays & weekends?
Work Location:
- One location
Company's website:
- ethoscannabis.com
Work Remotely:
- No
COVID-19 Precaution(s):
- Remote interview process
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with Ethos Cannabis
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
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Job details
Salary
$15 - $17 an hour
Job Type
Full-time
Qualifications
Full Job Description
Salary
$15 - $17 an hour
Job Type
Full-time
Qualifications
customer service principles and practices: 1 year (Preferred)
call center or customer service: 1 year (Preferred)
Full Job Description
Customer Care Agent
Website: ethoscannabis.com
Pittsburgh, PA
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
We are seeking a passionate, driven, detail-oriented Customer Care Agent as an active participant and vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner.
Responsibilities
The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows:
· Answering incoming calls from patients/caregivers
· Answering inquiries and questions with respect and compassion
· Helping patients by completing online product reservations
· Helping patients make an appointment with a pharmacist
· Handling complaints professionally and escalating if necessary
· Trouble shooting Medical Marijuana card issues with DOH and patients
· Providing information and directing calls to the appropriate department
· Answering any product questions patients may have appropriately
· Tracking relevant data from each call within existing software
The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met. These functions include:
· Answer all incoming calls
· Make outgoing calls if needed
· Record all orders placed for patients
· Handle patient inquiries and follow up if necessary
· Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
· Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
· Provide patients with product and operations information
· Enter new customer information into software systems
· Update existing patient information
· Identify and escalate priority issues
· Route calls to appropriate resources
· Proactively follow up on patient needs
· Document all call information according to standard operating procedures
· Produce reports (daily, weekly, monthly) on all incoming and outgoing calls
· This position reports to the Assistant Manager of Customer Care Center.
Qualifications
Preferred Experience, Education and Skills
- Knowledge of customer service principles and practices
- Basic technology skills
- Some experience in a call center or customer service environment
- Detail oriented, good data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway
- Knowledge of medical cannabis, or prior experience working with cannabis
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Experience:
- customer service principles and practices: 1 year (Preferred)
- basic technology: 1 year (Preferred)
- call center or customer service: 1 year (Preferred)
- cannabis: 1 year (Preferred)
Work Location:
- One location
Company's website:
- www.ethoscannabis.com
Apply for this job with Ethos Cannabis
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Job details
Salary
$55,000 - $72,000 a year
Full Job Description
Our client, a multi-state, vertically integrated cannabis company, is seeking an Operations Manager for their facility in Scranton, PA.
The Operations Manager will oversee the daily operations of the cultivation, manufacturing and processing departments, and refine and implement SOP's and policies as well as maintain a clean and compliant facility.
JOB RESPONSIBILITIES:
EDUCATION and REQUIRED SKILLS:
COMPENSATION: $55K-$72K plus benefits
If this sounds like the position you have been waiting for, please apply using the online application or the link below - all inquiries are strictly confidential. Our focus is to assist you to make your best next career move, and we will not use your information for any other purpose.
CannabizTeam is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. TEAM100
www.CannabizTeam.com
Salary
$55,000 - $72,000 a year
Full Job Description
Our client, a multi-state, vertically integrated cannabis company, is seeking an Operations Manager for their facility in Scranton, PA.
The Operations Manager will oversee the daily operations of the cultivation, manufacturing and processing departments, and refine and implement SOP's and policies as well as maintain a clean and compliant facility.
JOB RESPONSIBILITIES:
- Oversee a high volume production environment and streamline processes to reduce costs and improve efficiency while maintainingquality standards.
- Manage daily operations of manufacturing, cultivation and processing departments including but not limited to employee schedules, budgeting, policies and procedures
- Manage communication between departments amongst managers and employees concerning policies and procedures as well as company goals
- Develop and refine policies and procedures to measure productivity and quality standards, metrics and performance targets to ensure efficientoperations
- Maintain a positive and productivework environment as well as company culture and values
- Oversee employee relations and conflicts while ensuring disciplinary procedures in accordance with company policies and collective bargaining agreement.
- Stay up to date with current laws and regulations in addition to manufacturing and processing best practices and concepts
- Maintain team morale among departments
- Ensure facility compliance, standards, and cleanliness
EDUCATION and REQUIRED SKILLS:
- BS degree in Business Management or related field
- Cannabis operations experience in manufacturing and processing environments preferred
- Natural team leader with strong management skills and communication
- Skilled with strategic planning, budgeting and HR
- Strong oral and written communication
- Ability to organize, plan, and meet company goals and requirements
- Proven work experience as an Operations Manager
- Abilityto manage large groups in a fast paced environment
COMPENSATION: $55K-$72K plus benefits
If this sounds like the position you have been waiting for, please apply using the online application or the link below - all inquiries are strictly confidential. Our focus is to assist you to make your best next career move, and we will not use your information for any other purpose.
CannabizTeam is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. TEAM100
www.CannabizTeam.com
Apply for this job with CannabizTeam
Apply now →
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Full Job Description
THE OPPORTUNITY
The Pharmacy Technician is responsible for handling patient transactions and inventory at the dispensary and dispensing medicinal cannabis products to patients. The Pharmacy Technician will also be responsible for checking and verifying patient identification, patient registration information, and enter drug history and dispensing information into tracking and recordkeeping systems.
Additional responsibilities may include, but will not necessarily be limited to:
Maintaining pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated products.
Recording medical information while maintaining confidentiality and compliance with HIPAA regulations
Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information
Verifying the accuracy of patient information
Assist Pharmacist to prepare cannabis for dispensing, typing, and attaching medication labels
Performing inventory audits and purchasing supplies and medication
Prepares reports by collecting and summarizing information
Contributes to team effort by accomplishing related results as needed
EDUCATION
Current, Unrestricted Virginia Pharmacist Technicians License, Required
Must have at least 2 years of experience practicing as a pharmacy technician
Excellent communication skills
The ability to use a computer for day-to-day tasks
Basic math skills
Customer service experience
Experience in a fast-paced work environment
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Dalitso is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
THE OPPORTUNITY
The Pharmacy Technician is responsible for handling patient transactions and inventory at the dispensary and dispensing medicinal cannabis products to patients. The Pharmacy Technician will also be responsible for checking and verifying patient identification, patient registration information, and enter drug history and dispensing information into tracking and recordkeeping systems.
Additional responsibilities may include, but will not necessarily be limited to:
Maintaining pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated products.
Recording medical information while maintaining confidentiality and compliance with HIPAA regulations
Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information
Verifying the accuracy of patient information
Assist Pharmacist to prepare cannabis for dispensing, typing, and attaching medication labels
Performing inventory audits and purchasing supplies and medication
Prepares reports by collecting and summarizing information
Contributes to team effort by accomplishing related results as needed
EDUCATION
Current, Unrestricted Virginia Pharmacist Technicians License, Required
Must have at least 2 years of experience practicing as a pharmacy technician
Excellent communication skills
The ability to use a computer for day-to-day tasks
Basic math skills
Customer service experience
Experience in a fast-paced work environment
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Dalitso is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
Apply for this job with Dalitso
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Shift Lead of Dispensary
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
The Shift Lead of the Dispensary is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service and supervising a team of dispensary employees for the Company’s cannabis dispensary location. This position will involve supporting the General Manager and/or Assistant Manager with all aspects of dispensary operations, including coaching and developing the retail store team. The Shift Lead will serve as a Manager-on-Duty, with the ability to complete all dispensary functions, as directed and authorized by the General Manager. The Shift Lead will assist in operating the store in absence of the General Manager.
We are seeking a passionate, driven, detailed-oriented and collaborative Shift Lead to assist with leadership, direction, and support of the daily operations of the dispensary, including handling the needs of all customers and developing a team of Product Associates who are enthusiastic about delivering a best-in-class, innovative cannabis retail experience that is compliant with state and local rules and regulations. The ideal candidate has the ability to adapt to our business model and has demonstrated leadership experience, as he or she will be given significant responsibility within our dispensary. Previous cannabis retail experience is preferred.
Responsibilities
· Provide an excellent customer experience while assisting in the sale of cannabis products
· Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
· Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
· Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
· Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
· Assist patients with choosing the right products according to their ailments
· Ensure orders are fulfilled efficiently with 100% accuracy at all times
· Operate cash register, computer-based POS system, and cash drawer. Ensure accuracy in cash handling at POS and assume progressive cash management duties as guided and directed by General Manager.
· Adhere to company Standard Operating Procedures
· Understand and assist the General Manager with weekly and monthly sales information
· Maintain a friendly, courteous and professional demeanor at all times
· Coach and support other team members, including Product Associates
· Ensure that the store is clean, safe, and presentable for clients
· Work with other management team members to motivate retail staff, coordinate training, and provide feedback to ensure Company has the best staff in the industry
· Oversee orders and deliveries to ensure accurate order information and timeliness of deliveries
· Assist the dispensary management team with employee schedules and managing employee work hours and vacation requests; may be asked to cover emergency scheduling situations such as an absent Product Associate’s shift
· Assist with training of all new employees as well as the re-training of existing employees when needed
· Motivate and work together with General Manager/Assistant Manager and employees to meet and exceed sales goals
· Help ensure that inventory is adequate and help properly manage inventory by becoming well versed in the use of the Pennsylvania seed-to-sale inventory tracking system and electronic verification system
· Promote a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures
· Support the General Manager by monitoring the activities of the store employees to maximize efficiency and minimize errors
· Strive to become familiar and proficient at all other tasks and duties of the General Manager
· Assist General Manager with regular and random inventory counts of cannabis, ancillary products, and dispensing supplies
· Supervise Product Associates during General Manager’s absence or when directed
· Complete other duties as assigned by General Manager
· Assist in ensuring that physical environment is safe, sanitary, and that all equipment/technology is in good working order
· Lead initiatives, store strategies, and specific projects at the store level that may be assigned by General Manager.
· Report directly to the General Manager of Dispensary
Qualifications
Education:
High school diploma or equivalent; bachelor’s degree preferred
Work Experience:
· Previous experience in a cannabis retail environment preferred
· 1-2 years retail management experience required
· Thorough understanding of state and local cannabis laws and regulations, and how they apply to the operations of the Company is preferred
· Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs
· Experience in inventory management and reconciliation
· Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Capabilities and Skills:
· Exceptional team building, communication and people skills
· Ability to work in a fast-paced, changing, and challenging environment while demonstrating excellent oral and written communication skills is required
· Strong attention to detail, organization skills, and time management abilities
· High level of integrity and a strong work ethic
· Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives
· Exceptional cash management skills
· Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more
· Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
· Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
· Extended time sitting, walking, bending, and reaching is possible
· Ability to lift and carry up to 20 pounds for a distance of 50 feet
· Must pass stringent State background test requirements
· Minimum of 21 years of age
· Possess valid driver’s license or state ID card; authorized to work in the U.S.
This position is classified as Non-Exempt, and therefore, you will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employee.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Education:
- High school or equivalent (Required)
Experience:
- retail management: 1 year (Required)
- cannabis retail: 1 year (Preferred)
- state and local cannabis laws and regulations: 1 year (Preferred)
- standard operating procedures and mgmt/employee training: 1 year (Preferred)
Work Location:
- One location
Company's website:
- www.ethoscannabis.com
Work Remotely:
- No
Apply for this job with Ethos Cannabis
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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Organization:
The TerrAscend Organization(OTCM: TRSSF) is permitted to cultivate, process, and dispense premium medical marijuana products to the medical marijuana patients in US States that have legalized medical marijuana products in a compassionate and safe manner. TerrAscend is creating an enduring, world-class company capable of operating under the standards of a highly regulated business looking to shape the future of medical marijuana-based therapies in the markets we serve.
Position Description:
The primary responsibility of a TerrAscend Wellness Associate is to provide compassionate, friendly, and professional customer service to our patients. Key responsibilities include greeting patients and visitors, check-in, verifying eligibility for medical marijuana, and completing accurate and compliant transactions and fulfillment of patient orders, all while providing top notch customer service. Wellness Associates will also assist patients in learning and understanding about medical marijuana in effort to help them make informed decisions about their care. The Wellness Associate will support the entire dispensary team to support patients, other team members, and the physical appearance of the dispensary. TerrAscend offers a fast-paced, high-energy atmosphere. We are seeking team members who want to bring their expertise, experience, and passion to serve the needs of existing and potential Pennsylvania medical marijuana patients. As our business expands and grows, this position may have the opportunity to transition into full-time. Please note, that this position requires availability on evenings and weekends.
This is a full time non-exempt position.
Responsibilities include, but are not limited to:
Assist patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
Management of patient records through the MJ Freeway system.
Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
Develop and maintain strong relationships with patients and caregivers by anticipating needs.
Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
Complete the required state mandated training program.
Qualification & Education Requirements:
Must be at least 21 years of age or older.
High School Diploma or GED required.
Must have good organizational and computer skills.
Must have excellent interpersonal communications skills as well as the ability to multitask.
Cannabis experience a plus.
At least 1 year of customer service, retail or related experience preferred.
Must be flexible regarding work schedule, including evenings, weekends, and holidays.
*** Background Check Requirement ***
As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. The investigative process includes a state and federal background check. Individuals that have been convicted of a criminal offense related to the sale or possession of illegal drugs, narcotics or controlled substances may not hold a position with TerrAscend.
EEO Statement
At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.
TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.
Disclaimer
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
Qualification & Education Requirements:
Must be at least 21 years of age or older.
High School Diploma or GED required.
Must have good organizational and computer skills.
Must have excellent interpersonal communications skills as well as the ability to multitask.
Cannabis experience a plus.
At least 1 year of customer service, retail or related experience preferred.
Must be flexible regarding work schedule, including evenings, weekends, and holidays.
The TerrAscend Organization(OTCM: TRSSF) is permitted to cultivate, process, and dispense premium medical marijuana products to the medical marijuana patients in US States that have legalized medical marijuana products in a compassionate and safe manner. TerrAscend is creating an enduring, world-class company capable of operating under the standards of a highly regulated business looking to shape the future of medical marijuana-based therapies in the markets we serve.
Position Description:
The primary responsibility of a TerrAscend Wellness Associate is to provide compassionate, friendly, and professional customer service to our patients. Key responsibilities include greeting patients and visitors, check-in, verifying eligibility for medical marijuana, and completing accurate and compliant transactions and fulfillment of patient orders, all while providing top notch customer service. Wellness Associates will also assist patients in learning and understanding about medical marijuana in effort to help them make informed decisions about their care. The Wellness Associate will support the entire dispensary team to support patients, other team members, and the physical appearance of the dispensary. TerrAscend offers a fast-paced, high-energy atmosphere. We are seeking team members who want to bring their expertise, experience, and passion to serve the needs of existing and potential Pennsylvania medical marijuana patients. As our business expands and grows, this position may have the opportunity to transition into full-time. Please note, that this position requires availability on evenings and weekends.
This is a full time non-exempt position.
Responsibilities include, but are not limited to:
Assist patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
Management of patient records through the MJ Freeway system.
Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
Develop and maintain strong relationships with patients and caregivers by anticipating needs.
Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
Complete the required state mandated training program.
Qualification & Education Requirements:
Must be at least 21 years of age or older.
High School Diploma or GED required.
Must have good organizational and computer skills.
Must have excellent interpersonal communications skills as well as the ability to multitask.
Cannabis experience a plus.
At least 1 year of customer service, retail or related experience preferred.
Must be flexible regarding work schedule, including evenings, weekends, and holidays.
*** Background Check Requirement ***
As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. The investigative process includes a state and federal background check. Individuals that have been convicted of a criminal offense related to the sale or possession of illegal drugs, narcotics or controlled substances may not hold a position with TerrAscend.
EEO Statement
At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.
TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.
Disclaimer
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
Qualification & Education Requirements:
Must be at least 21 years of age or older.
High School Diploma or GED required.
Must have good organizational and computer skills.
Must have excellent interpersonal communications skills as well as the ability to multitask.
Cannabis experience a plus.
At least 1 year of customer service, retail or related experience preferred.
Must be flexible regarding work schedule, including evenings, weekends, and holidays.
Apply for this job with Apothecarium PA
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Fulfillment Specialist
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
The Fulfillment Specialist is responsible for processing and fulfilling orders and assisting with maintaining the smooth flow of medical cannabis from intake to point-of-sale, while maintaining a stellar online menu for optimum patient satisfaction and education. We are building a strong ethical and team-oriented culture at Ethos Cannabis and are looking for this position to help implement this vision.
We are seeking a passionate, driven, detailed oriented and collaborative Fulfillment Specialist to provide order management expertise and support the Company’s growth trajectory. The ideal candidate has the ability to adapt to our business model and has demonstrated experience, as he or she will be given significant responsibility over the inventory function of our business. Previous cannabis experience is a plus but not required; however, all candidates should have some familiarity and comfortability with cannabis and the ability to quickly learn the industry regulations.
Responsibilities:
- Fulfill incoming orders with high accuracy
- Effectively utilize the state-mandated point-of-sale software
- Ensure accurate and up-to-date inventory is reflected on our online menu by conducting frequent inventory assessments of products in the fulfillment and point-of-sale areas
- Immediately report any inventory discrepancies to the Dispensary General Manager for further action
- Assist with monthly inventory audits
- Assist with daily opening and closing procedures
- Maintain compliance with all Company policies, standards, values, and procedures
- Participate in staff training and maintain product and industry knowledge
- Assist with and receive product deliveries
- Follow directives of the Assistant Manager or General Manager
- Reports directly to the General Manager
Qualifications
Education:
- Minimum of a high school degree required; college degree preferred
- Combination of education and work experience will be considered
Work Experience
- Data entry experience required
- Experience in warehouse inventory control or related area helpful
- Experience as Assistant Inventory Manager or Product Associate in retail dispensary is preferred
- Considerable exposure to retail cultures focused on well-developed standard operating procedures and employee training programs is critical
- Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Capabilities and Skills:
- Cannabis experience and knowledge preferred
- Excellent analytical and reporting skills
- Comfortable working in a fast-paced environment
- Knowledge of computer and office equipment and programs; proficiency in computer usage including retail point-of-sale software, MS Office applications (MS Office Word, Excel and Outlook), and more
- Above average math skills
- Ability to focus with a high-level attention to detail
- Strong problem-solving skills, including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
- Ability to maintain confidentiality with absolute reliability and honesty; high level of integrity, and strong work ethic
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Willingness to be cross-trained
- Exceptional team player with strong communication skills
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multi-generational environment
Other Requirements:
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Ability to spend extended time sitting, walking, bending, and reaching
- Must pass stringent State background test requirements
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Education:
- High school or equivalent (Required)
Experience:
- warehouse inventory control: 1 year (Preferred)
- Asst. Inventory Mgr. or Product Associate in dispensary: 1 year (Preferred)
- standard operating procedures and employee training programs: 1 year (Preferred)
- cannabis: 1 year (Preferred)
- data entry: 1 year (Required)
Apply for this job with Ethos
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Qualifications
Full Job Description
High school or equivalent (Required)
customer service: 2 years (Required)
retail/customer service: 1 year (Preferred)
Full Job Description
Cannabis Product Associate
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
The Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base. We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision.
We are seeking a passionate, driven, and outgoing Cannabis Product Associates. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well-informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.
Responsibilities
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Greet all patients in a warm, sincere, and helpful manner
- Provide an excellent customer experience while assisting in the sale of cannabis products
- Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
- Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
- Assist patients with choosing the right products according to their ailments
- Ensure orders are fulfilled efficiently with 100% accuracy at all times
- Operate cash register, computer-based POS system, and cash drawer
- Adhere to company Standard Operating Procedures
- Verify patient allotment and ensure he/she is eligible to make purchases using the state system
- Maintain proper cash handling procedures at all times
- Maintain fully stocked and clean POS counters at all times
- Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines
- Ensure opening and closing cleaning and organization is completed
- Participate in periodic staff meetings
- Ensure POS counters are ready when dispensary opens
- Manage inbound phone inquiries and route calls accordingly
- Adhere to all Medical Cannabis laws
- Maintain a positive attitude that promotes teamwork
- Work collaboratively and respectfully with other team members
- Participate in ongoing education and professional development opportunities
- Read industry publications to keep up to date on trends
- Additional duties as assigned by management
Qualifications
Education:
Minimum of a high school degree required; college degree preferred
Work Experience:
- 2 years of customer service experience
- Cannabis experience preferred
- Local applicants preferred
Qualifications:
- Experience in a retail or customer service setting
- Superior customer service skills and phone etiquette
- Cash register experience with speed and accuracy
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
- Strong organizational skills
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
- Detail oriented with an eye on process optimization
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
- Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above
- Must be able to handle constructive criticism and guidance
- Proper employment documentation; reliable transportation and valid driver's license
- Ability to work 7 days per week including some holidays and to be flexible with schedule
Capabilities and Skills:
- Knowledge of marijuana strains, formulations, extracts and other products on the market
- Excellent customer service skills
- Attention to detail
- Precise math skills
- Organizational skills
- Multi-task oriented
- Ability to work in a fast-paced, changing, and challenging environment
- High level of integrity and a strong work ethic
- Proficiency in computer usage, including retail point-of-sale software
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
- Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a fingerprinting background check – certain criminal convictions may disqualify candidates based on State medical marijuana licensing regulations
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Must pass stringent State background test requirements
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos PA is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Education:
- High school or equivalent (Required)
Experience:
- customer service: 2 years (Required)
- cannabis: 1 year (Preferred)
- retail/customer service: 1 year (Preferred)
Work Location:
- One location
Company's website:
- www.ethoscannabis.com
Work Remotely:
- No
Apply for this job with Ethos Cannabis
Apply now →
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Fulfillment Specialist
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
The Fulfillment Specialist is responsible for processing and fulfilling orders and assisting with maintaining the smooth flow of medical cannabis from intake to point-of-sale, while maintaining a stellar online menu for optimum patient satisfaction and education. We are building a strong ethical and team-oriented culture at Ethos Cannabis and are looking for this position to help implement this vision.
We are seeking a passionate, driven, detailed oriented and collaborative Fulfillment Specialist to provide order management expertise and support the Company’s growth trajectory. The ideal candidate has the ability to adapt to our business model and has demonstrated experience, as he or she will be given significant responsibility over the inventory function of our business. Previous cannabis experience is a plus but not required; however, all candidates should have some familiarity and comfortability with cannabis and the ability to quickly learn the industry regulations.
Responsibilities:
- Fulfill incoming orders with high accuracy
- Effectively utilize the state-mandated point-of-sale software
- Ensure accurate and up-to-date inventory is reflected on our online menu by conducting frequent inventory assessments of products in the fulfillment and point-of-sale areas
- Immediately report any inventory discrepancies to the Dispensary General Manager for further action
- Assist with monthly inventory audits
- Assist with daily opening and closing procedures
- Maintain compliance with all Company policies, standards, values, and procedures
- Participate in staff training and maintain product and industry knowledge
- Assist with and receive product deliveries
- Follow directives of the Assistant Manager or General Manager
- Reports directly to the General Manager
Qualifications
Education:
- Minimum of a high school degree required; college degree preferred
- Combination of education and work experience will be considered
Work Experience
- Data entry experience required
- Experience in warehouse inventory control or related area helpful
- Experience as Assistant Inventory Manager or Product Associate in retail dispensary is preferred
- Considerable exposure to retail cultures focused on well-developed standard operating procedures and employee training programs is critical
- Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Capabilities and Skills:
- Cannabis experience and knowledge preferred
- Excellent analytical and reporting skills
- Comfortable working in a fast-paced environment
- Knowledge of computer and office equipment and programs; proficiency in computer usage including retail point-of-sale software, MS Office applications (MS Office Word, Excel and Outlook), and more
- Above average math skills
- Ability to focus with a high-level attention to detail
- Strong problem-solving skills, including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
- Ability to maintain confidentiality with absolute reliability and honesty; high level of integrity, and strong work ethic
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Willingness to be cross-trained
- Exceptional team player with strong communication skills
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multi-generational environment
Other Requirements:
- Ability to lift and carry up to 20 pounds for a distance of 50 feet
- Ability to spend extended time sitting, walking, bending, and reaching
- Must pass stringent State background test requirements
Compensation:
· Approximately $18/hour
This position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Experience:
- Data Entry: 1 year (Required)
- Warehouse Inventory Control: 1 year (Preferred)
- Standard Operating Procedures, Employee Training Programs: 1 year (Preferred)
- Cannabis: 1 year (Preferred)
- Asst Inventory Manager / Product Assoc. in Retail Dispensary: 1 year (Preferred)
Education:
- Bachelor's (Preferred)
Company's website:
- www.ethoscannabis.com
Work Remotely:
- No
Apply for this job with Ethos
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
General Manager of Dispensary
Ethos PA – Wilkes-Barre, PA
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
The General Manager of Dispensary is responsible for overseeing and managing a team of dispensary employees for the Company’s cannabis dispensary retail store. This position will involve directly managing and making the dispensary operational. The General Manager serves as staff mentor and supervisor, patient advocate, and Ethos brand ambassador.
We are seeking a passionate, driven, detailed oriented and collaborative General Manager of Dispensary to provide leadership, direction, and support, overseeing daily operations of the dispensary, including handling the needs of all patients and hiring and developing a team of Patient Care Associates who are enthusiastic about delivering a best-in-class, innovative cannabis retail experience that is compliant with state and local rules and regulations. The ideal candidate has the ability to adapt to our business model and has demonstrated leadership experience, as he or she will be given significant responsibility with the launch and operation of the dispensary while maximizing sales with a customer service focus. Previous cannabis retail experience is necessary.
Responsibilities
· Develop and implement Standard Operational Procedures (SOPs), best practices, and policies to advance Ethos’ mission, vision, goals, and objectives at the store level
· Hire, develop, and train dispensary employees. Lead the development of employee training materials, including education and development of staff regarding medical cannabis strains, products, and consumption mechanisms
· Assist in the launch and opening, as well as maintain the ongoing operations of the dispensary
· Manage financial records and cash handling procedures
· Maintain all confidential information according to HIPAA policies and procedures
· Oversee store opening and closing activities
· Collaborate with other functional leaders in developing and implementing a best-in-class customer experience
· Deliver optimal productivity in stores through operational excellence, process improvement, and consistent resolution of challenges
· Conduct performance reviews of dispensary employees on a regular basis
· Interface with wholesalers and grow/processors to negotiate and source quality product supply
· Coordinate and staff dispensary schedule
· Manage all aspects of dispensary with a customer-first mentality and an intense focus on company culture and ethics, customer service, sales growth, and brand standards
· Provide input regarding marketing strategy and initiatives in collaboration with current managers and new marketing team that is coming on board
· Work collaboratively with compliance, security, and transportation managers regarding compliance, loss prevention, security, and logistics on all mutual issues and in prioritization of needs
· Serve as a liaison to the local community and area health providers
· Coordinate patient outreach and educational programming (with input from grow/processors and marketing team)
· Interface with IT managers to develop and continually assess technology implementation and adjust based on business needs
· Ensure compliance on all policies, standards, and values
· Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
· Stay abreast of customer and business trends and actively communicate with corporate stakeholders to provide input on retail and strategic business initiatives
· Ensure that physical environment is safe, sanitary, and that all equipment/technology is in good working order
· Lead initiatives, store strategies, and specific projects at the store level that may be assigned by executive-level management
· Report directly to the Manager of Retail Operations
Qualifications
Education:
Minimum of a bachelor’s degree required
Work Experience:
· Significant managerial experience in a cannabis retail environment
· Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs
· Experience in inventory management and reconciliation
· Human Resources management experience including hiring, training, records management, performance reviews, payroll processing, and more
· Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Capabilities and Skills:
· Exceptional team building, communication and people skills
· High level of integrity and a strong work ethic
· Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives
· Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more
· Ability to develop, analyze, and interpret key performance metrics, and read, analyze, and interpret financial reports relating to dispensary performance metrics
· Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
· Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
· Extended time sitting, walking, bending, and reaching is possible
· Ability to lift and carry up to 20 pounds for a distance of 50 feet
· Must pass stringent background test requirements of Pennsylvania
· Minimum of 21 years of age
· Possess valid driver’s license or state ID card
Compensation:
· $60,000+ annual salary with additional incentive compensation
This position is classified as Exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
Schedule:
- Monday to Friday
- Weekends
Experience:
- Standard Operating Procedures, Management/Training: 1 year (Preferred)
- Cannabis Retail Management: 1 year (Required)
- Hiring, Training, Records Mgmt, Performance Reviews, Payroll: 1 year (Preferred)
- Inventory Management and Reconciliation: 1 year (Preferred)
Education:
- Bachelor's (Required)
Work Location:
- One location
Company's website:
- www.ethospa.com
Work Remotely:
- No
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Salary
$20 an hour
Job Type
Full-time
Number of hires for this role
1
Full Job Description
Salary
$20 an hour
Job Type
Full-time
Number of hires for this role
1
Full Job Description
Shift Lead of Dispensary
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
The Shift Lead of the Dispensary is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service and supervising a team of dispensary employees for the Company’s cannabis dispensary location. This position will involve supporting the General Manager and/or Assistant Manager with all aspects of dispensary operations, including coaching and developing the retail store team. The Shift Lead will serve as a Manager-on-Duty, with the ability to complete all dispensary functions, as directed and authorized by the General Manager. The Shift Lead will assist in operating the store in absence of the General Manager.
We are seeking a passionate, driven, detailed-oriented and collaborative Shift Lead to assist with leadership, direction, and support of the daily operations of the dispensary, including handling the needs of all customers and developing a team of Product Associates who are enthusiastic about delivering a best-in-class, innovative cannabis retail experience that is compliant with state and local rules and regulations. The ideal candidate has the ability to adapt to our business model and has demonstrated leadership experience, as he or she will be given significant responsibility within our dispensary. Previous cannabis retail experience is preferred.
Responsibilities
· Provide an excellent customer experience while assisting in the sale of cannabis products
· Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
· Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
· Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
· Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
· Assist patients with choosing the right products according to their ailments
· Ensure orders are fulfilled efficiently with 100% accuracy at all times
· Operate cash register, computer-based POS system, and cash drawer. Ensure accuracy in cash handling at POS and assume progressive cash management duties as guided and directed by General Manager.
· Adhere to company Standard Operating Procedures
· Understand and assist the General Manager with weekly and monthly sales information
· Maintain a friendly, courteous and professional demeanor at all times
· Coach and support other team members, including Product Associates
· Ensure that the store is clean, safe, and presentable for clients
· Work with other management team members to motivate retail staff, coordinate training, and provide feedback to ensure Company has the best staff in the industry
· Oversee orders and deliveries to ensure accurate order information and timeliness of deliveries
· Assist the dispensary management team with employee schedules and managing employee work hours and vacation requests; may be asked to cover emergency scheduling situations such as an absent Product Associate’s shift
· Assist with training of all new employees as well as the re-training of existing employees when needed
· Motivate and work together with General Manager/Assistant Manager and employees to meet and exceed sales goals
· Help ensure that inventory is adequate and help properly manage inventory by becoming well versed in the use of the Pennsylvania seed-to-sale inventory tracking system and electronic verification system
· Promote a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures
· Support the General Manager by monitoring the activities of the store employees to maximize efficiency and minimize errors
· Strive to become familiar and proficient at all other tasks and duties of the General Manager
· Assist General Manager with regular and random inventory counts of cannabis, ancillary products, and dispensing supplies
· Supervise Product Associates during General Manager’s absence or when directed
· Complete other duties as assigned by General Manager
· Assist in ensuring that physical environment is safe, sanitary, and that all equipment/technology is in good working order
· Lead initiatives, store strategies, and specific projects at the store level that may be assigned by General Manager.
· Report directly to the General Manager of Dispensary
Qualifications
Education:
High school diploma or equivalent; bachelor’s degree preferred
Work Experience:
· Previous experience in a cannabis retail environment preferred
· 1-2 years retail management experience required
· Thorough understanding of state and local cannabis laws and regulations, and how they apply to the operations of the Company is preferred
· Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs
· Experience in inventory management and reconciliation
· Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
Capabilities and Skills:
· Exceptional team building, communication and people skills
· Ability to work in a fast-paced, changing, and challenging environment while demonstrating excellent oral and written communication skills is required
· Strong attention to detail, organization skills, and time management abilities
· High level of integrity and a strong work ethic
· Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives
· Exceptional cash management skills
· Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more
· Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
· Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
· Extended time sitting, walking, bending, and reaching is possible
· Ability to lift and carry up to 20 pounds for a distance of 50 feet
· Must pass stringent State background test requirements
· Minimum of 21 years of age
· Possess valid driver’s license or state ID card; authorized to work in the U.S.
This position is classified as Non-Exempt, and therefore, you will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.
Ethos is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employee.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Education:
- High school or equivalent (Required)
Experience:
- retail management: 1 year (Required)
- cannabis retail: 1 year (Preferred)
- state and local cannabis laws and regulations: 1 year (Preferred)
- standard operating procedures and mgmt/employee training: 1 year (Preferred)
Work Location:
- One location
Company's website:
- www.ethoscannabis.com
Work Remotely:
- No
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 95 dispensaries, 22 cultivation sites, and over 30 processing sites, and employs over 3,000 team members across the United States. Curaleaf is listed on the Canadian Securities Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information please visit www.curaleaf.com.
We are seeking individuals who are passionate about making a difference in the work they do and will help support our company vision "To be the world's leading cannabis company by leading the world in cannabis education, accessibility, and customer satisfaction with high-quality products backed by science." You will have an opportunity to be recognized for your talent and expertise while contributing to the success of key strategic initiatives in support of our Mission "To improve lives by providing clarity around cannabis and confidence around consumption."
The Lab Manager oversees and maintains all oil production, medication formulating, and testing throughout the Processing Suite. Leadership and supervision extend to all oil production steps, analytical testing, formulation of medications, and all associated departmental functions. Also, provide leadership guidance and assistance as required in all Post-Harvest and Filling/Packaging operations. The Lab Manager must monitor and maintain the production facility in accordance with the State of Ohio regulations and standards set by the company.
Responsibilities and General Job Duties:
- Full scientific oversight of the Labs and all processes
- Manage extraction process, purification process, formulation process, and analytical testing in their entirety
- Build a strong high functioning team and manage through both engagement and accountability
- Recruit new talent Hire all new staff from Extraction Technicians through Chemists
- Complete employee evaluations and performance-based coaching
- Resource planning and staff scheduling
- Develop and oversee all applicable training programs
- Capacity and production planning for departments based on constraints and calculated requirements
- Validations and qualifications of SOPs, equipment, and methods
- Conducting IQ OQ PQ projects for new equipment
- Complete R&D projects as required for product and process expansion
- Create and track all department metrics and KPIs (focusing on safety, quality, and productivity)
- Liaison with Corporate applicable SMEs
- Engineer technical solutions for departmental expansion
- Execute on short-term projects as well as long-term vision for the departments
- Maintain all cGMPs based on set facility standards
- Conduct quality-based investigations and create CAPAs
- Write and review all department specific SOPs, Work Instructions, Forms, or other technical and controlled documents
- Implement continuous improvement initiatives including six sigma and 5S
- Managing procurement process of department and maintain an OPEX budget
- Ensure all associated personnel are trained in and comply with all New York DOH applicable regulations
- Ensure processing operation is fully compliant with state regulations and state/federal law
- Assure that operation adheres to all business and industry license requirements
Specific Job Duties and Qualifications:
- Cannabis industry specific processes related to Post-Harvest (drying, curing, trimming), Processing (extraction, purification, formulation, filling, and packaging), Kitchen Formulation (edibles) and Analytical Testing (potency reporting)
- QA/QC duties that require analytical testing for quality and consistency; data review and analysis of HPLC and GC equipment
- Oversight of highly sophisticated CO2 based extraction equipment; Processing concentrates and extracts with heat and pressure
- Operating, maintaining, repairing and adjusting laboratory equipment such as winterizers, pumps, balances, centrifuges, roto-evaporates, decarb ovens, stills, homogenizers, and another laboratory equipment
- Storing supplies and equipment, disposal of waste according to guidelines, and keeping laboratory, storerooms, harvest rooms, and working areas immaculate
- Able to process samples by collection, extraction, preparing for analysis, and quantifying results
- Scientific laboratory procedures and techniques as used in a chemistry laboratory including methods of measurements
- Health and safety practices and precautions (including HazCom) applicable to a laboratory and manufacturing
- Development of automation tools specifically related to filling and packaging (injectors, cappers, de-dusters, case counters, box erectors, carton sealers, labelers, etc.)
- Maintaining strict inventory compliance and records of all controlled substances tracked through BioTrackTHC
Requirements and Education:
- Must be at least 21 years of age
- Subject to background check per state cannabis regulations
- Ability to lift up to 50 lbs. and complete repetitive tasks as required
- BS/BA Degree or greater in a related field with at least 3 years' experience in a pharmaceutical lab or highly regulated manufacturing/production setting
- Degree in Chemistry or Chemical Engineering preferred
- Scientific writing for processes, training, and procedures which require technical documentation
- Analytical Lab experience with HPLC and GC analysis highly preferred
- Strong verbal and communication skills
- Ability to work in a cross-functional team environment
- Knowledge of Microsoft Office Suite with strong abilities within Excel
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Customer Care Agent
Website: ethoscannabis.com
Pittsburgh, PA
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
We are seeking a passionate, driven, detail-oriented Customer Care Agent as an active participant and vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner.
Responsibilities
The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows:
· Answering incoming calls from patients/caregivers
· Answering inquiries and questions with respect and compassion
· Helping patients by completing online product reservations
· Helping patients make an appointment with a pharmacist
· Handling complaints professionally and escalating if necessary
· Trouble shooting Medical Marijuana card issues with DOH and patients
· Providing information and directing calls to the appropriate department
· Answering any product questions patients may have appropriately
· Tracking relevant data from each call within existing software
The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met. These functions include:
· Answer all incoming calls
· Make outgoing calls if needed
· Record all orders placed for patients
· Handle patient inquiries and follow up if necessary
· Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
· Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
· Provide patients with product and operations information
· Enter new customer information into software systems
· Update existing patient information
· Identify and escalate priority issues
· Route calls to appropriate resources
· Proactively follow up on patient needs
· Document all call information according to standard operating procedures
· Produce reports (daily, weekly, monthly) on all incoming and outgoing calls
· This position reports to the Assistant Manager of Customer Care Center.
Qualifications
Preferred Experience, Education and Skills
- Knowledge of customer service principles and practices
- Basic technology skills
- Some experience in a call center or customer service environment
- Detail oriented, good data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway
- Knowledge of medical cannabis, or prior experience working with cannabis
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Experience:
- customer service principles and practices: 1 year (Preferred)
- basic technology: 1 year (Preferred)
- call center or customer service: 1 year (Preferred)
- cannabis: 1 year (Preferred)
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.