Michigan Supply & Provisions is a vertically cannabis industry leader. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are looking for people who are inspired by our vision and want to grow with us.
POSITION SUMMARY
The Part Time Patient Advocate Greeter will be responsible for providing a welcoming presence, entrusted to verify identification, have a fundament product knowledge and passion for helping our customers/patients be guided into the facility.
BENEFITS SUMMARY
· Paid time off including paid medical leave for qualifying employees based on the Michigan Paid Medical Leave Act
· Inspiring work environment
· Opportunities for growth and development
DUTIES/RESPONSIBILITIES/TASKS
- Greets patients and customers escorts them from the waiting room to the dispensary floor.
- Drives sales and customer experience by maintaining a tidy, safe, and well-merchandised store environment with all medical cannabis and related products secured and behind a counter.
- Models best in class service experience and consistently strives to exceed customers’ expectations.
- Inspires customer confidence and creates loyalty to Company brand.
- Promotes a work environment that is positive, customer-service oriented, and in compliance with established laws and regulations and Company policies and procedures.
- Communicates with intake to maintain patient/customer traffic flow to maximize sales and customer satisfaction.
- Responds to in person QP requests, compliments, and resolves simple complaints, through e-mail, or by the phone requesting supervisor support as needed.
- Maintains organization of dispensary through daily upkeep and cleaning.
- Maintains knowledge of all medical cannabis, related products and services offered, as well as applicable state and local laws and regulations and industry news.
ADDITIONAL DUTIES AS REQUIRED
- Prepares online/express orders as assigned.
- Routes media calls to the appropriate manager (do not comment unless authorized to do so).
- Assists managers with research, communications, and any other assigned projects/task.
- Assist management with scheduled and random product inventory counts.
- Participate in facility discussions and provide suggestions for improving product availability
- Attend staff meetings as scheduled.
- Any other duties assigned by leadership.
JOB SKILLS
- Previous retail or hospitality experience preferred.
- Detail Oriented – ensures accurate data-entry and record keeping.
- Knowledge of medical cannabis policy and law or willingness to learn.
- Consumer focused with the ability to cultivate long-term relationships.
- Ability to work in a fast-paced, changing, and challenging environment.
- Ability to make decisions as necessary with oversight when needed.
- Proficiency in windows-based and other software, and Internet navigation.
- Point of Sale software and cash handling is a plus.
- Enthusiastic attitude, strong work ethic and team player mentality
JOB SCOPE
Operates with direct supervision from a General Manager and Supervisor. Follows established policies and procedures and contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
BACKGROUND CHECK
As a condition of employment, all employees are required to submit to a state required background check. Employment decisions, in compliance with state law, are based on an employee’s background report at the time of hire. Employees have a duty to report any changes in their background to their Manager as soon as the employee is aware of the event.
Position Type/Expected Hours of Work This is a part time position and requires open availability along with the ability to work nights and weekends.
PHYSICAL DEMANDS
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Job Type: Part-time
Salary: $12.00 to $13.00 /hour
Shifts:
- Morning (Preferred)
- Mid-Day (Preferred)
- Evening (Preferred)
Work Remotely:
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