Cannabis Help Desk Associate Jobs

Job detailsJob TypeFull-timeFull Job DescriptionOverview:
Money Map Press is looking for an detail-oriented, tech-savvy eCommerce Coordinator to join their team! You’ll be a part of a highly specialized and talented group of web professionals and they will involve and include you on major decisions. You will have the ability to contribute like never before.
Responsibilities:

• Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and resolution.
• Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to appropriate teams.
• Ensuring associated ticket requests are related to the parent ticket and proper follow-up is performed once incident is resolved.
• Complete monthly end-to-end and exploratory testing for add-ons and upgrades to custom applications or software.
• Document standards, guidelines and standard operating procedures for administrators and users of the system.
• Identify any potential quality issues per defined processes and escalate potential quality issues immediately to management.
• Perform recurring audits and recommend ways to clean up implementation, expand usage of workflows and automation tools.
• Ensure that stakeholder requests and vision are properly communicated and deliver expected results.
• As project deliverables are completed, ensure delivery teams are given documentation and expectations.
• Ensure all project documentation, meeting notes and timelines are documented in Confluence.
• Generate and update requirements, user stories, priority, business impact and recommended start dates for in-queue projects.
• Provide manager with a weekly report of in-progress projects with statuses.
• Analyze numbers and forecast timelines, account for churn.
• Be ready to report on project status formally and on-the-fly.

Qualifications:

• BA/BS degree in computer science, engineering, business administration or a related field.
• Experience working with customer technology and support requirements.
• Experience working with SLAs.
• Strong time management, communication, and presentation skills.
• Must have excellent interpersonal skills; verbal and non-verbal communication, listening, negotiation, problem-solving, decision-making, assertiveness.
• Ability to be productive in a dynamic work environment; well organized, show initiative, identify mistakes/inefficiencies, and accept responsibility for issues and their resolution.
• Working knowledge of OneLogin or Wordpress is not required but is a plus.

Expectations

• 30 days: Awareness of all open work stack and automation projects assigned to Project Lead. Have basic understanding of reporting needs for each project.
• 60 days: Maintain documentation and meeting notes for project deliverables. Assist Project Lead in writing requirements and use cases. Collect project impact stats at the end of each project.
• 90 days: Full ownership of maintaining project backlogs. Guide request process from conception to release under direction from Project Lead. Communicate and plan delivery of requests with Project Lead and delivery teams in weekly team meetings.
• 180 days: Facilitate work done between request and delivery teams. Responsible for making sure request and delivery teams meet the expectations of Project Lead.
• 365 days: Advise, organize, and plan the product strategy logistics. Oversee the development process leading up to the release date and define all post-deployment tasks needed to complete each request. Establish repeatable processes to keep pulse on closed projects.

Money Map Press offers competitive salary and an excellent benefits package, including medical and dental coverage, disability, group life insurance, 401(k), paid holidays, personal leave, and vacation.
If interested, please submit a resume and cover letter to the link provided.
About Money Map Press
Money Map Press works to make investing profitable for our more than 1.5 million subscribers every day. Known for launching innovative brands such as Money Morning, the National Institute for Cannabis Investors, and the Angels & Entrepreneurs Network, the company continually introduces readers to exciting new ways to make money. A three-time award winner as one of The Baltimore Sun’s Top Workplaces, in 2018, Money Map Press was also voted the Top Workplace For New Ideas. We are led by publisher Bob Keppel and a team of renowned investment strategists, editors, marketers, e-commerce experts, and researchers.

If passion drives everything you do, Money Map Press is looking for you.

Money Map Press is an Equal Opportunity Employer and complies with all applicable Federal, State and local employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. Applicants with disabilities who require a reasonable accommodation to participate in the application and/or interview process may contact us at [email protected] to arrange for such accommodation.
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