Job Description:
The Director of Retail Operations is responsible for ensuring the smooth, efficient and profitable operation of our New York state licensed dispensaries and ensuring that all dispensaries operate within the regulations set forth by the New York state Department of Health.
- Oversee all Retail and Wholesale activities for NYCANNA
- Deliver results and strategic direction to dispensary leadership teams.
- Correspond with regulatory entity (DOH) when necessary.
- Conduct store walkthroughs to analyze business opportunities, risks and key controls.
- Assure that all staff have a thorough understanding of corporate processes, SOPs and provide training when needed.
- Work with Supply Chain and Wholesale team to ensure diverse offerings for patients. Identify trends and build out inventory to maximize profitability.
- Implement operational policies and procedures for retail teams as necessary.
- Develop opportunities with NYS Marketing team to utilize creative strategies to build business and measure success.
- Ensure continuous training and development with direct reports that results in improved consistency across all dispensaries.
- Write and deliver performance reviews focused on improving strengths and identifying areas of improvement.
- Perform related duties as assigned by supervisor.
- Maintain compliance with all company policies and procedures.
Education and Work Experience Requirements:
- 5 years senior level experience in leading Retail operations, preferably in the Cannabis Industry
- Educated to Degree Level (Supply Chain, Manufacturing, Agriculture, Business or another relevant field)
- Knowledge of Cannabis industry preferred
Additional Qualifications:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office – Word, Excel and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to travel to the dispensary locations (Buffalo, Middletown, Queens, Farmingdale) as needed
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