Cannabis Customer Success Representative Jobs

Customer Success Representative, Strategic Markets
Overview:
The Customer Success team helps our customers successfully use Weedmaps to grow their business. We are looking for a Customer Success Representative to join our Strategic Markets team and help scale in new markets while partnering with our customers to achieve their business outcomes and demonstrate the value of Weedmaps. You will work with clients and their teams to understand their goals and objectives, increase product adoption and usage, and identify solutions using empathy and critical thinking skills. The right person will have a strong background in delivering solutions to meet client needs and using creativity to help our customers think outside the box.
The impact you'll make:

• Develop and nurture SMB customer accounts and conduct seamless handoff to Large client services
• Lead the onboarding and discovery phase with SMB customers to understand their business, its pain points, and its goals for using WM Business. Responsible for leading new WM Business clients through the onboarding program, maintaining the consultative discovery process by understanding how the business currently operates and its pain points, enter detailed notes into our sales CRM.
• Maintain a program of monthly (at a minimum) touch points with each client in your book to review their results on the platform, conduct ongoing discovery to learn current priorities/goals, and discuss opportunities to improve their use of WM Business
• During onboarding and beyond, responsible for continuously improving client maturity on the platform (e.g., best practices, live menu, product adoption, order volume, etc.)
• translate a client's actual or potential ad spend into return on ad spend (ROAS).
• Collect and submit accurate time qualitative feedback from clients around opportunities to improve our products and process

What you've accomplished:

• BS / BA Degree or equivalent experience
• 3+ years experience in client success, technical support, sales, or other customer-facing roles.

• Experience with Salesforce CRM preferred
• Experience with digital advertising or B2B SaaS products preferred

• Strong communication skills with clients by phone and video while handling difficult and strategic conversations
• Familiarity and interest in digital media, sales, and operations with interest in the cannabis industry
• Comfort with and ability to operate at an accelerated, iterative pace in a dynamic environment
• Data-driven mindset with experience leveraging analytics, reports, and trends to increase product adoption and usage. Vital planning and organizational skills
• Bilingual in Spanish is a plus

• Our 2022 Benefits: *

• Medical, Dental & Vision benefits (effective Day1):

• Employee - employer paid premium 100%
• Dependent - employer paid premium 80%
• HMO - Kaiser & Anthem
• PPO and HDHP with HSA - Anthem

• Basic Life & AD&D - employer paid 1x salary
• 401(k) Retirement Plan (with employer contribution)
• PTO (3 weeks accrued); 5 sick days
• Supplemental, voluntary benefits

• Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
• BenefitEd (Student Loan Repayment/529 Education Savings), including a company contribution of up to $1,000/year
• FSA (Medical, Dependent, Transit, and Parking)
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and long-term disability Insurance
• Pet Insurance
• Company-paid identity theft protection
• Rocket Lawyer legal services platform

• Paid parental leave
• Reimbursements for home office setup and monthly WiFi

Why Weedmaps?

• You get to play a meaningful role in the future of cannabis and how it's regarded globally
• Catered lunches provided while working in the office
• Casual work environment, no fancy clothes required, but you are free to dress to the nines!
• Generous PTO and company holidays
• Endless opportunities to network and connect with fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights, and much more!

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.
About Weedmaps:
WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.
Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.
WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.
Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.
#LI-REMOTE #WMFromAnywhere

Job Type: Full-time

Apply for this job with Weedmaps

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.

Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES

• Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
• Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
• Analyze data for personal development: Using company data and personal data to identify opportunities to improve.

MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service

Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.

Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.

PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry

We look forward to reading your application!

Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour

Job Types: Full-time, Part-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Work Location: One location

Apply for this job with Good Tree

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.

Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES

• Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
• Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
• Analyze data for personal development: Using company data and personal data to identify opportunities to improve.

MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service

Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.

Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.

PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry

We look forward to reading your application!

Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: One location

Apply for this job with Good Tree

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.

Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES

• Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
• Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
• Analyze data for personal development: Using company data and personal data to identify opportunities to improve.

MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service

Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.

Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.

PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry

We look forward to reading your application!

Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Pasadena, CA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: One location

Apply for this job with Good Tree

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Success Representative, Growth

Overview:

The Customer Success team helps our customers be successful using Weedmaps to grow their business. We are looking for a Customer Success Representative to help scale in new markets while partnering with our customers to achieve their business outcomes, and demonstrate the value of Weedmaps. You will work with their teammates and clients to understand client goals and objectives, increase product adoption and usage, and identify solutions with the use of empathy and critical thinking skills. The right person will have a strong background in delivering solutions to meet client needs and using creativity to help our customers think outside the box.

The impact you'll make:

• Develop and nurture SMB customer accounts and conduct seamless handoff to Large client services
• Lead the onboarding and discovery phase with SMB customers to understand their business, its pain points, and its goals for using WM Business. Responsible for leading new WM Business clients through the onboarding program maintaining the consultative discovery process by understanding how the business currently operates and its pain points; enter detailed notes into our sales CRM.
• Maintain a program of monthly (at a minimum) touch points with each client in your book to review their results on platform, conduct ongoing discovery to learn current priorities/goals, and discuss opportunities to improve their use of WM Business
• During onboarding and beyond, responsible for continuously improving client maturity on the platform (e.g. best practices, live menu, product adoption, order volume, etc.)
• Clearly translate a client's actual or potential ad spend into return on ad spend (ROAS).
• Collect and submit real time qualitative feedback from clients around opportunities to improve our products and process

What you've accomplished:

• BS / BA Degree or equivalent experience
• 3+ years experience in client success, technical support, sales, or other customer-facing roles.
• Experience with Salesforce CRM preferred
• Experience with digital advertising or B2B SaaS products preferred
• Strong communication skills with clients by phone and video while handling difficult and strategic conversations
• Familiarity and interest in digital media, sales, and operations with an interest in the cannabis industry
• Comfort with, and ability to operate in an accelerated, iterative pace in a dynamic environment
• Data-driven mindset with experience leveraging analytics, reports, and trends to increase product adoption and usage.Strong planning and organizational skills
• Bilingual in Spanish is a plus

Our 2022 Benefits:

• Medical, Dental & Vision benefits (effective Day1):
• Employee - employer paid premium 100%
• Dependent - employer paid premium 80%
• HMO - Kaiser & Anthem
• PPO and HDHP with HSA - Anthem
• Basic Life & AD&D - employer paid 1x salary
• 401(k) Retirement Plan (with employer contribution)
• PTO (3 weeks accrued); 5 sick days
• Supplemental, voluntary benefits
• Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
• BenefitEd (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and long-term disability Insurance
• Pet Insurance
• Company-paid identity theft protection
• Rocket Lawyer legal services platform
• Paid parental leave
• Reimbursements for home office setup and monthly WiFi

Why Weedmaps?

• You get to play a meaningful role in the future of cannabis and how it's regarded globally
• Catered lunches provided while working in the office
• Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
• Generous PTO and company holidays
• Endless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.

About Weedmaps:

WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.

Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.

Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

#LI-REMOTE #WMFromAnywhere

Apply for this job with Weedmaps

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Success Representative, Emerging West

Overview:

The Customer Success team helps our customers be successful using Weedmaps to grow their business. We are looking for a Customer Success Representative to join our Emerging West Market team and help scale in new markets while partnering with our customers to achieve their business outcomes, and demonstrate the value of Weedmaps. You will work with their teammates and clients to understand client goals and objectives, increase product adoption and usage, and identify solutions with the use of empathy and critical thinking skills. The right person will have a strong background in delivering solutions to meet client needs and using creativity to help our customers think outside the box.

The impact you'll make:

• Develop and nurture SMB customer accounts and conduct seamless handoff to Large client services
• Lead the onboarding and discovery phase with SMB customers to understand their business, its pain points, and its goals for using WM Business. Responsible for leading new WM Business clients through the onboarding program maintaining the consultative discovery process by understanding how the business currently operates and its pain points; enter detailed notes into our sales CRM.
• Maintain a program of monthly (at a minimum) touch points with each client in your book to review their results on platform, conduct ongoing discovery to learn current priorities/goals, and discuss opportunities to improve their use of WM Business
• During onboarding and beyond, responsible for continuously improving client maturity on the platform (e.g. best practices, live menu, product adoption, order volume, etc.)
• Clearly translate a client's actual or potential ad spend into return on ad spend (ROAS).
• Collect and submit real time qualitative feedback from clients around opportunities to improve our products and process

What you've accomplished:

• BS / BA Degree or equivalent experience
• 3+ years experience in client success, technical support, sales, or other customer-facing roles.
• Experience with Salesforce CRM preferred
• Experience with digital advertising or B2B SaaS products preferred
• Strong communication skills with clients by phone and video while handling difficult and strategic conversations
• Familiarity and interest in digital media, sales, and operations with an interest in the cannabis industry
• Comfort with, and ability to operate in an accelerated, iterative pace in a dynamic environment
• Data-driven mindset with experience leveraging analytics, reports, and trends to increase product adoption and usage.Strong planning and organizational skills
• Bilingual in Spanish is a plus

Our 2022 Benefits:

• Medical, Dental & Vision benefits (effective Day1):
• Employee - employer paid premium 100%
• Dependent - employer paid premium 80%
• HMO - Kaiser & Anthem
• PPO and HDHP with HSA - Anthem
• Basic Life & AD&D - employer paid 1x salary
• 401(k) Retirement Plan (with employer contribution)
• PTO (3 weeks accrued); 5 sick days
• Supplemental, voluntary benefits
• Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
• Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and long-term disability Insurance
• Pet Insurance
• Company-paid identity theft protection
• Rocket Lawyer legal services platform
• Paid parental leave
• Reimbursements for home office setup and monthly WiFi

Why Weedmaps?

• You get to play a meaningful role in the future of cannabis and how it's regarded globally
• Catered lunches provided while working in the office
• Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
• Generous PTO and company holidays
• Endless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.

About Weedmaps:

WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.

Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.

Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

#LI-REMOTE #WMFromAnywhere

Apply for this job with Weedmaps

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Success Representative

Overview:

The Customer Success team helps our customers be successful using Weedmaps to grow their business. We are looking for a Customer Success Representative to help scale in new markets while partnering with our customers to achieve their business outcomes, and demonstrate the value of Weedmaps. You will work with their teammates and clients to understand client goals and objectives, increase product adoption and usage, and identify solutions with the use of empathy and critical thinking skills. The right person will have a strong background in delivering solutions to meet client needs and using creativity to help our customers think outside the box.

The impact you'll make:

• Develop and nurture SMB customer accounts and conduct seamless handoff to Large client services
• Lead the onboarding and discovery phase with SMB customers to understand their business, its pain points, and its goals for using WM Business. Responsible for leading new WM Business clients through the onboarding program maintaining the consultative discovery process by understanding how the business currently operates and its pain points; enter detailed notes into our sales CRM.
• Maintain a program of monthly (at a minimum) touch points with each client in your book to review their results on platform, conduct ongoing discovery to learn current priorities/goals, and discuss opportunities to improve their use of WM Business
• During onboarding and beyond, responsible for continuously improving client maturity on the platform (e.g. best practices, live menu, product adoption, order volume, etc.)
• Clearly translate a client's actual or potential ad spend into return on ad spend (ROAS).
• Collect and submit real time qualitative feedback from clients around opportunities to improve our products and process

What you've accomplished:

• BS / BA Degree or equivalent experience
• 3+ years experience in client success, technical support, sales, or other customer-facing roles.
• Experience with Salesforce CRM preferred
• Experience with digital advertising or B2B SaaS products preferred
• Strong communication skills with clients by phone and video while handling difficult and strategic conversations
• Familiarity and interest in digital media, sales, and operations with an interest in the cannabis industry
• Comfort with, and ability to operate in an accelerated, iterative pace in a dynamic environment
• Data-driven mindset with experience leveraging analytics, reports, and trends to increase product adoption and usage.Strong planning and organizational skills
• Bilingual in Spanish is a plus

Our 2022 Benefits:

• Medical, Dental & Vision benefits (effective Day1):
• Employee - employer paid premium 100%
• Dependent - employer paid premium 80%
• HMO - Kaiser & Anthem
• PPO and HDHP with HSA - Anthem
• Basic Life & AD&D - employer paid 1x salary
• 401(k) Retirement Plan (with employer contribution)
• PTO (3 weeks accrued); 5 sick days
• Supplemental, voluntary benefits
• Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
• Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and long-term disability Insurance
• Pet Insurance
• Company-paid identity theft protection
• Rocket Lawyer legal services platform
• Paid parental leave
• Reimbursements for home office setup and monthly WiFi

Why Weedmaps?

• You get to play a meaningful role in the future of cannabis and how it's regarded globally
• Catered lunches provided while working in the office
• Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
• Generous PTO and company holidays
• Endless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.

About Weedmaps:

WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.

Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.

Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

#LI-REMOTE #WMFromAnywhere

Apply for this job with Weedmaps

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Success Representative - Bilingual

Overview:

The Customer Success team helps our customers be successful using Weedmaps to grow their business. We are looking for a bilingual (Spanish) Customer Success Representative to help scale in new markets while partnering with our customers to achieve their business outcomes, and demonstrate the value of Weedmaps. You will work with their teammates and clients to understand client goals and objectives, increase product adoption and usage, and identify solutions with the use of empathy and critical thinking skills. The right person will have a strong background in delivering solutions to meet client needs and using creativity to help our customers think outside the box.

The impact you'll make:

• Develop and nurture SMB customer accounts and conduct seamless handoff to Large client services
• Lead the onboarding and discovery phase with SMB customers to understand their business, its pain points, and its goals for using WM Business. Responsible for leading new WM Business clients through the onboarding program maintaining the consultative discovery process by understanding how the business currently operates and its pain points; enter detailed notes into our sales CRM.
• Maintain a program of monthly (at a minimum) touch points with each client in your book to review their results on platform, conduct ongoing discovery to learn current priorities/goals, and discuss opportunities to improve their use of WM Business
• During onboarding and beyond, responsible for continuously improving client maturity on the platform (e.g. best practices, live menu, product adoption, order volume, etc.)
• Clearly translate a client's actual or potential ad spend into return on ad spend (ROAS).
• Collect and submit real time qualitative feedback from clients around opportunities to improve our products and process

What you've accomplished:

• BS / BA Degree or equivalent experience
• 3+ years experience in client success, technical support, sales, or other customer-facing roles.
• Experience with Salesforce CRM preferred
• Experience with digital advertising or B2B SaaS products preferred
• Strong communication skills with clients by phone and video while handling difficult and strategic conversations
• Familiarity and interest in digital media, sales, and operations with an interest in the cannabis industry
• Comfort with, and ability to operate in an accelerated, iterative pace in a dynamic environment
• Data-driven mindset with experience leveraging analytics, reports, and trends to increase product adoption and usage.Strong planning and organizational skills
• Bilingual in Spanish is a plus

Our 2022 Benefits:

• Medical, Dental & Vision benefits (effective Day1):
• Employee - employer paid premium 100%
• Dependent - employer paid premium 80%
• HMO - Kaiser & Anthem
• PPO and HDHP with HSA - Anthem
• Basic Life & AD&D - employer paid 1x salary
• 401(k) Retirement Plan (with employer contribution)
• PTO (3 weeks accrued); 5 sick days
• Supplemental, voluntary benefits
• Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
• Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and long-term disability Insurance
• Pet Insurance
• Company-paid identity theft protection
• Rocket Lawyer legal services platform
• Paid parental leave
• Reimbursements for home office setup and monthly WiFi

Why Weedmaps?

• You get to play a meaningful role in the future of cannabis and how it's regarded globally
• Catered lunches provided while working in the office
• Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
• Generous PTO and company holidays
• Endless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.

About Weedmaps:

WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.

Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.

Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

#LI-REMOTE #WMFromAnywhere

Apply for this job with Weedmaps

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About Us:
At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.
We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.
Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.
Our well-established company is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, paid Sick Leave and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.
Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About the Job:
The purpose of the Customer Success Representative is to promote Holistic Industries’ brands throughout the state of Massachusetts by hosting events for retail and business customers to educate them on our brands, and all Holistic products, through opportunities for personal experience with the products. They should be an energetic and creative spirit who likes to be out in the world sharing and connecting with others.

• Maintain a high level of product and industry knowledge, including regulatory knowledge


• Travel regularly to attend various promotional events to promote Holistic’s brands in Massachusetts, as scheduled by Sales Account Manager


• Raise awareness of Holistic’s brands in the marketplace through marketing tools, promotional events, and industry events


• Use Holistic social media platforms to raise awareness of Holistic’s brands and publicize participation in industry events, sharing own and others’ thoughts and experiences while traveling the state


• Establish and nurture professional relationships with dispensary staff and other industry personnel and provide ongoing education on Holistic’s brands


• Merchandising – to ensure that all Holistic Industries' branded products are properly displayed at each account in order to maximize sell through rates


• Provide feedback and reports about customers’ preferences and event outcomes to Sales and Marketing departments


• Update promotional templates and marketing materials as directed


• Foster a workplace that upholds Holistic Industries’ aim to be the Best Place to Work, Shop, and Invest in Cannabis


• Other duties as assigned or any reasonable request from any member of management


• Physical Requirements of the Job: While performing the duties of this job, the employee is regularly required to perform grasping, lifting, walking, standing, talking, hearing, seeing, and repetitive motions. Must be able to frequently lift, carry, and balance up to 30 pounds. May include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching. Moderate to loud exposure to noise level. Long periods of sitting. May include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching. Exposure to long periods of bright lights. Long periods of prolonged use of office equipment including computers and phones.

About You:
General:

• Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state marijuana licensing regulations.

Education/Experience:

• A high school diploma or equivalent is required


• Cannabis industry sales and/or marketing experience is strongly preferred

Required Knowledge and Skills:

• Excellent written and verbal communications skills


• Professional demeanor, strong work ethic


• Must possess a valid driver’s license and have a clean driving record


• Experience in sales or promotions is strongly preferred


• Ability to maintain confidentiality


• Ability to work collaboratively in a team environment


• Knowledge of and passion for cannabis and cannabis industry, especially in MA


• Ability to easily establish professional relationships & develop rapport with others


• Ability to work any required hours, including evenings, weekends, and/or holidays


• Proficient in Microsoft Office, specifically Word, Excel, Outlook, PowerPoint, and SharePoint

Flexible work from home options available.

Apply for this job with Holistic Industries

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Role:

We have a new and exciting job opportunity for a Customer Success Representative. As a Customer Success Representative, you will be working closely with the Business Development team to onboard new and existing clients. The representative will be responsible for helping our customers onboard and implement our platform successfully. The representative is also responsible for developing and sustaining Customer relationships that promote retention and loyalty through continuous engagement. The representative will and sustain a relationship with the customers that promote retention and loyalty through continuous engagement. The ideal candidate is driven, self-sufficient, resourceful, adaptable, and thrives in an unstructured environment. ​​

Our Mission:

To uplift the industry by providing access to technology to improve safety, convenience, and legitimacy while adhering to the strictest degrees of compliance to increase transparency and traceability for all regulatory and governmental bodies.

About Our Company:

Profitable company started by tech and finance executives with multiple exits. The company has a first mover advantage in a multi-billion dollar market. The work is cutting edge and requires creativity and out of the box thinking to pioneer solutions in an emerging and blossoming market. This role is trailblazing and will make a significant impact for national recognition.

Our Culture:

• Draws outside the line: a Tech start-up that applies a technology first approach.
• Celebrate failures as part of the learning process. Failure is part of the quest for greatness.
• Meritocracy: we hire talented, self-motivated people and provide the atmosphere to excel.
• Respect: we value performance where everyone has a seat at the table.
• Providing solutions where others have only tried.
• Customers Centric
• Be kind and serve others.
• Have integrity, discipline, and consistency.
• Be impeccable with your words.
• Work hard, smart and have fun.

Location:

• We support a hybrid work culture.
• Occasional office meetings to support collaboration and team building which will be clearly defined within the scope of the job.

The Benefits:

• Competitive salary
• Health, Medical & dental coverage
• Unlimited PTO
• Flex work schedule
• Hybrid work environment

Responsibilities

• Coordinate and facilitate New Customer Onboarding process and manage flow to completion
• Have great instructional skills and is able to clearly articulate so that the client is engaged and able to implement processing system
• Track and analyze metrics to determine opportunities for growth and improvement
• Develop and maintain a strong relationships with clients
• Address client’s questions to facilitate continual success
• Identify and resolve customer inquiries in an accurate and efficient manner
• Establish and maintain a high level of customer satisfaction
• Follow up with clients to monitor continued satisfaction
• Must be flexible with work schedule
• Ability and willingness to travel for meetings with potential and existing client

Qualifications

• 2+ years experience in the cannabis industry
• 3+ years relevant work experience in a sales enablement, training or sales role
• A professional demeanor throughout all customer interactions
• A dedication to customer service and diligent follow-up skills.
• Ability to earn client trust along with excellent relationship management skills
• Self-motivated and team player with the ability to thrive in a fast-paced environment
• Highly motivated with a positive outlook and growth mindset
• Extraordinary written and verbal communication skills
• Outstanding decision-making and critical-thinking skills.
• Ability to work independently with effective time management skill
• The drive to meet and exceed measurable performance goals
• A stellar work ethic and history of being a self-starter
• Ability to establish and maintain effective working relationships
• Must have excellent interpersonal skills with the ability to work effectively, independently and as part of a team.
• Willingness to adapt to changing business needs and deadlines
• Strong analytical, research, organization, and problem-solving skills.
• Capacity to prioritize and manage multiple projects and deadlines simultaneously in a fast-paced, high production, professional environment.
• Proven ability to work autonomously and deliver with minimal supervision and/or remote management as well as within a team environment.
• Ability to adapt quickly to changing priorities and willingness to handle a variety of tasks across a broad range of substantive areas and to learn new areas quickly.
• Support company policies, goals, and core values.

Job Type: Full-time

Pay: $55,000.00 - $90,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Work Location: Multiple Locations

Apply for this job with Payment

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Role:

We have a new and exciting job opportunity for a Customer Success Representative. As a Customer Success Representative, you will be working closely with the Business Development team to onboard new and existing clients. The representative will be responsible for helping our customers onboard and implement our platform successfully. The representative is also responsible for developing and sustaining Customer relationships that promote retention and loyalty through continuous engagement. The representative will and sustain a relationship with the customers that promote retention and loyalty through continuous engagement. The ideal candidate is driven, self-sufficient, resourceful, adaptable, and thrives in an unstructured environment. ​​

Our Mission:

To uplift the industry by providing access to technology to improve safety, convenience, and legitimacy while adhering to the strictest degrees of compliance to increase transparency and traceability for all regulatory and governmental bodies.

About Our Company:

Profitable company started by tech and finance executives with multiple exits. The company has a first mover advantage in a multi-billion dollar market. The work is cutting edge and requires creativity and out of the box thinking to pioneer solutions in an emerging and blossoming market. This role is trailblazing and will make a significant impact for national recognition.

Our Culture:

• Draws outside the line: a Tech start-up that applies a technology first approach.
• Celebrate failures as part of the learning process. Failure is part of the quest for greatness.
• Meritocracy: we hire talented, self-motivated people and provide the atmosphere to excel.
• Respect: we value performance where everyone has a seat at the table.
• Providing solutions where others have only tried.
• Customers Centric
• Be kind and serve others.
• Have integrity, discipline, and consistency.
• Be impeccable with your words.
• Work hard, smart and have fun.

Location:

• We support a hybrid work culture.
• Occasional office meetings to support collaboration and team building which will be clearly defined within the scope of the job.

The Benefits:

• Competitive salary
• Health, Medical & dental coverage
• Unlimited PTO
• Flex work schedule
• Hybrid work environment

Responsibilities

• Coordinate and facilitate New Customer Onboarding process and manage flow to completion
• Have great instructional skills and is able to clearly articulate so that the client is engaged and able to implement processing system
• Track and analyze metrics to determine opportunities for growth and improvement
• Develop and maintain a strong relationships with clients
• Address client’s questions to facilitate continual success
• Identify and resolve customer inquiries in an accurate and efficient manner
• Establish and maintain a high level of customer satisfaction
• Follow up with clients to monitor continued satisfaction
• Must be flexible with work schedule
• Ability and willingness to travel for meetings with potential and existing client

Qualifications

• Knowledge of the licensed cannabis industry preferred
• 3+ years relevant work experience in a sales enablement, training or sales role
• A professional demeanor throughout all customer interactions
• A dedication to customer service and diligent follow-up skills.
• Ability to earn client trust along with excellent relationship management skills
• Self-motivated and team player with the ability to thrive in a fast-paced environment
• Highly motivated with a positive outlook and growth mindset
• Extraordinary written and verbal communication skills
• Outstanding decision-making and critical-thinking skills.
• Ability to work independently with effective time management skill
• The drive to meet and exceed measurable performance goals
• A stellar work ethic and history of being a self-starter
• Ability to establish and maintain effective working relationships
• Must have excellent interpersonal skills with the ability to work effectively, independently and as part of a team.
• Willingness to adapt to changing business needs and deadlines
• Strong analytical, research, organization, and problem-solving skills.
• Capacity to prioritize and manage multiple projects and deadlines simultaneously in a fast-paced, high production, professional environment.
• Proven ability to work autonomously and deliver with minimal supervision and/or remote management as well as within a team environment.
• Ability to adapt quickly to changing priorities and willingness to handle a variety of tasks across a broad range of substantive areas and to learn new areas quickly.
• Support company policies, goals, and core values.

Job Type: Full-time

Pay: $55,000.00 - $90,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

Apply for this job with Payment

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We're seeking a customer service representative to join our dynamic, distributed team for our fast-growing start-up.

Leafwell is a telemedicine platform which connects patients with physicians to obtain their medical marijuana certification. Because we work in the complex and ever-changing medical cannabis space, experience with medical marijuana is a plus.

You will be responsible for delivering an excellent experience for customers on our platform, guiding them through the process, providing support and offering solutions to their problems.

You will be part of a team but working autonomously at home - it is 100% COVID-19 secure and will continue to be an at-home position, even post-pandemic.

The role is Monday to Friday, 10am to 6pm Central Time.

Applicants must:

• be confident self-starters
• be able to work independently without direction (after initial training)
• have experience on the phone
• have a friendly and clear phone manner
• have excellent written and spoken English
• be a problem solver
• understand that the customer is always right
• be up for a challenge

Ideal candidates would:

• have experience in the medical cannabis space
• have knowledge of Hubspot
• be open to working some weekend shifts at time if required

Reference ID: Patient Care Team - Central, Weekdays

Contract length: 6 months

Expected start date: 10/11/2020

Job Types: Full-time, Contract

Salary: $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:This job allows you to work from home.

Experience:

• customer service: 2 years (Required)
• medical marijuana industry: 1 year (Preferred)
• Hubspot: 1 year (Preferred)
• phone work: 1 year (Required)

Application Question:

• What's the difference between good customer service and great customer service?

Apply for this job with Leafwell MD

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We're seeking a customer service representative to join our dynamic, distributed team for our fast-growing start-up.

Leafwell is a telemedicine platform which connects patients with physicians to obtain their medical marijuana certification. Because we work in the complex and ever-changing medical cannabis space, experience with medical marijuana is a plus.

You will be responsible for delivering an excellent experience for customers on our platform, guiding them through the process, providing support and offering solutions to their problems.

You will be part of a team but working autonomously at home - it is 100% COVID-19 secure and will continue to be an at-home position, even post-pandemic.

The role is Monday to Friday, 7am to 3pm Eastern Standard Time.

Applicants must:

• be confident self-starters
• be able to work independently without direction (after initial training)
• have experience on the phone
• have a friendly and clear phone manner
• have excellent written and spoken English
• be a problem solver
• understand that the customer is always right
• be up for a challenge

Ideal candidates would:

• have experience in the medical cannabis space
• have knowledge of Hubspot
• be open to working some weekend shifts at time if required

Reference ID: Patient Care Team - East Coast, Weekdays

Contract length: 6 months

Expected start date: 09/11/2020

Job Types: Full-time, Contract

Salary: $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:This job allows you to work from home.

Experience:

• customer service: 2 years (Required)
• medical marijuana industry: 1 year (Preferred)
• Hubspot: 1 year (Preferred)
• phone work: 2 years (Required)

Application Question:

• What's the difference between good customer service and great customer service?

Apply for this job with Leafwell MD

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Success Representative
DESCRIPTION
We are seeking a Customer Success Representative who has an entrepreneurial spirit and recognizes the significant growth potential of becoming part of a company that is growing and impacting the establishment of industrial hemp. This is an opportunity to join the company for an equity-based position and have a significant impact on the success of the company. The Customer Success Representative position is focused on delivering the following:
RESPONSIBILITIES

• The Customer Success Representative interacts with Distribution Sales Partners, Sales Representatives, Sales Consultants and customers to manage and execute the order management process
• Collect, organize and manage all purchase and sales agreements and accompanying documentation
• Provide accurate, valid and complete information by using the right methods/tools.
• Be prepared to tell the company’s story, product and service solutions to prospective and existing accounts
• Maintain a high level of professionalism with clients and working to establish a positive rapport with internal and external stakeholders and customers
• Collaborate with the Sales Support, Marketing and Product teams to maintain strong relations and build successful partnerships
• Ability to accept and embrace change within fast-paced business environment
• Maintain a high level of energy and activity

REQUIREMENTS & QUALIFICATIONS

• Motivated, results oriented, self-starter with 5-10 years of experience in horticulture / vegetable production customer service preferred
• Proven track record and experience in account relationship management
• Able to think creatively and quickly to solve issues and execute successful product transactions
• Excellent communication skills, both verbal, written
• Excellent organizational and time management skills
• Excellent Excel skills (spreadsheet applications)
• ERP experience preferred

EDUCATION

• Bachelor's degree in Chemistry, Biology or Business Administration (Sales/Marketing)

BENEFITS

• Be a key member of the sales organization in a startup company that is laying the foundation for the future of the seed and plant traits and technologies (cannabis, hemp and coffee)
• Have the opportunity to take immediate action and have a significant impact on the success of the company
• Work in a transparent, entrepreneurial environment where you can feel respected
• Work for a company that expects you to challenge the status quo and think creatively
• Eligible for Front Range Biosciences group health plans, including medical, dental, vision and other voluntary benefits

Apply for this job with Front Range Biosciences

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.