Cannabis Customer Success Manager Retail Jobs
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Here are 3 cannabis jobs mentioning "customer success manager retail" in April 2024, at companies like Leafly, and Fyllo, including positions such as Customer Success Manager, Retail, and Customer Success Manager, Retail Solutions.
More than 30+ days
Why Fyllo
At Fyllo we are on a mission to accelerate the economies of tomorrow. What does that mean? Our technology platform enables high-growth companies to reach and understand consumers, activate marketing and loyalty programs across multiple channels, and navigate today's ever-changing regulatory landscape.
We have created the world's largest data marketplace of cannabis and CBD purchase data along with a market-leading regulatory database that is used by Fortune 500 companies and emerging brands in highly-regulated industries like cannabis, crypto, short term rentals and more.
Having been founded in 2019, we have closed our Series C and raised 100 million to date. 2022 has proved to be another big year with our acquisition of Semasio based in the EU, so that together we will continue to grow our footprint globally. Semasio is a Unified Targeting provider that enables digital advertising professionals to reach their target audience by seamlessly combining audience, contextual and brand fit solutions into one targeting strategy. If you are someone who has a bias to act and believes in having more fun together, then read on!
The Role:
Fyllo is looking for a motivated self-starter to quarterback the client-facing relationship post-sale for Fyllo's Retail Solutions platform. The Fyllo platform provides innovative solutions for cannabis dispensaries to increase revenue and customer loyalty. The Customer Success Manager will ensure superior client service through account management, relationship development, client retention, and upsell efforts. This position is responsible for delivering excellent customer service and support.
The Customer Success Manager will partner with several internal teams including the Sales, Marketing, and Product arms.
This is a perfect opportunity for someone who loves working in fast-paced startup environments and wants to help blaze the trail for future growth. Reporting to the Sr. Director Customer Success, Retail Solutions, this position requires dynamic, strategic, and quantitative thinking.
Responsibilities
- Drive adoption of the Fyllo platform as the premiere loyalty solution in market
- Serve as the main point of contact on all client-related deliverables (training, onboarding, support) for both internal and external audiences
- Develop and cultivate relationships with clients as a consultant to their business
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
- Train customers to be Fyllo experts and train their teams on the benefits of the platform to increase usage
- Build customer onboarding assets and work with product marketing to create and refine training materials
- Identify opportunities to maximize customer value both during and after the onboarding experience via new and innovative methods you test and show success with
- Work cross-functionally to identify and implement processes to scale the onboarding and servicing of accounts, from pre-sales through implementation
- Develop processes to improve current customer experience by identifying opportunities to drive efficiencies and standardization
- Monitor and analyze customer usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success
- Identify common customer challenges and actively suggest better solutions
- Collaborate effectively with the Sales, Marketing, & Product functions
- Work directly with product to become fluent in new features, capabilities and/or troubleshoot client account issues
Preferred Qualifications
- BA/BS Degree
- 3-5 years of client-facing experience required
- Expertise in loyalty solutions or a SAAS platform a plus
- Excellent organizational, interpersonal, presentation, and communication skills (written and verbal). Thrive by building trust and communicating effectively with a broad range of stakeholders, from C-Suite to day-to-day platform users
- Prior experience managing a book of high-value customer relationships in post-sales or deployment services
- Self-motivated, proactive team player.
- Driven, process-oriented person. Ability to manage multiple tasks and effectively prioritize various requests and responsibilities. Able to wear multiple hats and shift from customer outreach to product demos to feature updates with products.
- Customer-centric at your core with the ability to look at situations from the lens of a client.
- Proactive and positive attitude, always willing to collaborate with team members and colleagues
- Strong troubleshooting and problem-solving abilities
- Outstanding computer skills including strong knowledge of Microsoft Office, Salesforce, and Google Drive
- Thrive in fast-paced, dynamic working environments
- Naturally curious with a continuous desire to grow current knowledge base and learn more
- Possess a genuine interest in Fyllo's mission to help the world realize the full potential of cannabis
Perks & Benefits
- Unlimited PTO
- Monthly mobile stipend
- Home office stipend
- 401K matching
- Hybrid or remote work schedule
- Blue Cross Blue Shield medical coverage
- Dental & vision insurance
- Parental leave
- Pre-tax commuter programs
- Learning & development programs
Next Steps
Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 30 minute introductory call with you. Following, depending on the role, there will either be a 60 min technical interview or a 30 min intro call with the Hiring Manager. Assuming all goes well, we will then set you up to speak with potential peers from your team and/or cross functional teams, with each call being 30 min.
Some of our positions do require at home assessments, or additional live Codepairs. On average, from initial Recruiter Screen to Offer, takes 2 weeks we like to move fast across our business : ) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the FylloFam. Thank you!
Job Type: Full-time
Apply for this job with Fyllo
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Success Manager
WHAT WE LOOK FOR
You prioritize customers. You are results oriented and pragmatic.
Iterative and data-driven. You know how to break down the work in order to frequently deliver incremental value. You’re experienced with testing into better solutions than we originally envisioned.
Depth and breadth. Where you’re an expert, you’ll hit the ground running and lead by example. Where you’re not, you’re ready to learn quickly.
Self-starter and collaborative. You’re comfortable working independently as well as pairing or swarming with your teammates. You ask for help when you need it, and you help others when they need it.
You will make us better. You bring expertise, skills, or perspective we could use more of. You’ll help us make better decisions and build better products.
WHAT YOU WOULD BE DOING
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention, grow revenue, and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. You develop and implement change management plans to grow product adoption and orders with individual customers and at scale. You are expected to partner with customers to help them achieve their goals and drive maximum value from their investment.
Responsibilities:
Work with our Onboarding team to ensure customers are properly onboarded trained on how to use our products and understand how to maximize their footprint on Leafly
Continue to Understand the individual goals and objectives of each dispensary to make recommendations, advise these customers on best practices, and conduct ad hoc training as needed.
Conduct account reviews every 90 days to review goals and objectives, measure progress to goals, reinforce ROI through data and insights.
Partner with Account Executives to conduct renewal meetings, understand goals and objectives, and make recommendations to secure renewals, grow revenue, and build strong partnerships
Conduct intervention calls and meetings with at-risk customers
Facilitate communications (written and verbal) and objection handling to prevent customers from canceling
Identify upsell opportunities for Account Executive (counterpart)
Advocate customer needs/issues cross-departmentally and own communication back to the customer in order to address their concerns.
Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market
Expected to travel in market, visiting retailers, at a minimum 20% of the time
WHAT YOU BRING
Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position
Experience with call and meeting activity requirements
BS/BA degree from a 4-year college or university
Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment
Strong verbal and written communication skills
Excellent organizational and time management skills
Sound business judgment, proven ability to influence others, and strong analytical thinking skills
Ability to challenge customers and defend Leafly’s value
Experience analyzing data, trends, and customer information to identify growth opportunities
Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise
Proficient with Salesforce
Willingness to travel in market
WHAT LEAFLY CAN OFFER
Competitive salary and bonus
Equity plan
Unlimited Vacation
Full coverage on health & dental plans
401k matching up to 3.5%
Pet Insurance
Flexible work schedule
Fully remote with WFH allowance
Cell Phone allowance
ABOUT LEAFLY
Leafly is on a mission to empower consumers, retailers, and brands in the cannabis space. Built as a strain database more than a decade ago, Leafly has since grown into the leading legal cannabis marketplace in the U.S. helping over 100 million annual visitors discover the right cannabis for them and buy it from local dispensaries, for pickup or delivery.
What’s more, Leafly is the world’s largest trusted resource for cannabis education, information, news, and trends. From our extensive strain database and Cannabis 101 to our flagship Jobs Report and Social Impact hub, Leafly plays a vital role in destigmatizing cannabis and helping consumers understand the power the plant can play in their own lives. We also partner with other mission-driven organizations to build a more just and equitable industry for all.
But here’s what you really want to know: a career at Leafly is exciting, rewarding, and ripe with opportunities for growth. We value creative thinkers, and offer competitive salary and benefits, excellent perks, incredible work culture, and the promise that you’ll never be bored. As a company, we’ve done some pretty amazing things—but none of it is possible without the amazing people who make up our team. If you join us, you can be sure that you’ll be joining a strong, innovative, and passionate group of individuals on a mission to change the world for the better.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
Apply for this job with Leafly
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Success Manager
ABOUT THE ROLE
We work in cross-functional squads, with product owners, designers, and engineers working side-by-side toward shared goals while at the same time, we are on the product engineering team together. We believe lean and agile principles are the best way to deliver value to our customers while making engineering satisfaction and happiness awesome. . We aim for each squad to have the right mix of full stack, web, and api developers, so that together they are equipped to solve whatever problems come their way. We love our customers and are excited to be part of this groundbreaking cannabis industry!
WHAT WE LOOK FOR
You prioritize customers. You are results oriented, pragmatic, and good at negotiating tradeoffs between technical objectives and product objectives.
Iterative and data-driven. You know how to break down the work in order to frequently deliver incremental value. You’re experienced with testing into better solutions than we originally envisioned.
Technical excellence and a growth mindset. You’re passionate about honing your craft and writing high quality code that inspires your teammates.
Depth and breadth. Where you’re an expert, you’ll hit the ground running and lead by example. Where you’re not, you’re ready to learn quickly.
Self-starter and collaborative. You’re comfortable working independently as well as pairing or swarming with your teammates. You ask for help when you need it, and you help others when they need it.
You will make us better. You bring expertise, skills, or perspective we could use more of. You’ll help us make better decisions and build better products.
WHAT YOU WOULD BE DOING
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention, grow revenue, and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. You develop and implement change management plans to grow product adoption and orders with individual customers and at scale. You are expected to partner with customers to help them achieve their goals and drive maximum value from their investment.
Responsibilities:
Work with our Onboarding team to ensure customers are properly onboarded trained on how to use our products and understand how to maximize their footprint on Leafly
Continue to Understand the individual goals and objectives of each dispensary to make recommendations, advise these customers on best practices, and conduct ad hoc training as needed.
Conduct account reviews every 90 days to review goals and objectives, measure progress to goals, reinforce ROI through data and insights.
Partner with Account Executives to conduct renewal meetings, understand goals and objectives, and make recommendations to secure renewals, grow revenue, and build strong partnerships
Conduct intervention calls and meetings with at-risk customers
Facilitate communications (written and verbal) and objection handling to prevent customers from canceling
Identify upsell opportunities for Account Executive (counterpart)
Advocate customer needs/issues cross-departmentally and own communication back to the customer in order to address their concerns.
Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market
Expected to travel in market, visiting retailers, at a minimum 20% of the time
WHAT YOU BRING
Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position
Experience with call and meeting activity requirements
BS/BA degree from a 4-year college or university
Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment
Strong verbal and written communication skills
Excellent organizational and time management skills
Sound business judgment, proven ability to influence others, and strong analytical thinking skills
Ability to challenge customers and defend Leafly’s value
Experience analyzing data, trends, and customer information to identify growth opportunities
Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise
Proficient with Salesforce
Willingness to travel in market
WHAT LEAFLY CAN OFFER
Competitive salary and bonus
Equity plan
Unlimited Vacation
Full coverage on health & dental plans
401k matching up to 3.5%
Pet Insurance
Flexible work schedule
Fully remote with WFH allowance
Cell Phone allowance
ABOUT LEAFLY
Leafly is on a mission to empower consumers, retailers, and brands in the cannabis space. Built as a strain database more than a decade ago, Leafly has since grown into the leading legal cannabis marketplace in the U.S. helping over 100 million annual visitors discover the right cannabis for them and buy it from local dispensaries, for pickup or delivery.
What’s more, Leafly is the world’s largest trusted resource for cannabis education, information, news, and trends. From our extensive strain database and Cannabis 101 to our flagship Jobs Report and Social Impact hub, Leafly plays a vital role in destigmatizing cannabis and helping consumers understand the power the plant can play in their own lives. We also partner with other mission-driven organizations to build a more just and equitable industry for all.
But here’s what you really want to know: a career at Leafly is exciting, rewarding, and ripe with opportunities for growth. We value creative thinkers, and offer competitive salary and benefits, excellent perks, incredible work culture, and the promise that you’ll never be bored. As a company, we’ve done some pretty amazing things—but none of it is possible without the amazing people who make up our team. If you join us, you can be sure that you’ll be joining a strong, innovative, and passionate group of individuals on a mission to change the world for the better.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
ABOUT THE ROLE
We work in cross-functional squads, with product owners, designers, and engineers working side-by-side toward shared goals while at the same time, we are on the product engineering team together. We believe lean and agile principles are the best way to deliver value to our customers while making engineering satisfaction and happiness awesome. . We aim for each squad to have the right mix of full stack, web, and api developers, so that together they are equipped to solve whatever problems come their way. We love our customers and are excited to be part of this groundbreaking cannabis industry!
WHAT WE LOOK FOR
You prioritize customers. You are results oriented, pragmatic, and good at negotiating tradeoffs between technical objectives and product objectives.
Iterative and data-driven. You know how to break down the work in order to frequently deliver incremental value. You’re experienced with testing into better solutions than we originally envisioned.
Technical excellence and a growth mindset. You’re passionate about honing your craft and writing high quality code that inspires your teammates.
Depth and breadth. Where you’re an expert, you’ll hit the ground running and lead by example. Where you’re not, you’re ready to learn quickly.
Self-starter and collaborative. You’re comfortable working independently as well as pairing or swarming with your teammates. You ask for help when you need it, and you help others when they need it.
You will make us better. You bring expertise, skills, or perspective we could use more of. You’ll help us make better decisions and build better products.
WHAT YOU WOULD BE DOING
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention, grow revenue, and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. You develop and implement change management plans to grow product adoption and orders with individual customers and at scale. You are expected to partner with customers to help them achieve their goals and drive maximum value from their investment.
Responsibilities:
Work with our Onboarding team to ensure customers are properly onboarded trained on how to use our products and understand how to maximize their footprint on Leafly
Continue to Understand the individual goals and objectives of each dispensary to make recommendations, advise these customers on best practices, and conduct ad hoc training as needed.
Conduct account reviews every 90 days to review goals and objectives, measure progress to goals, reinforce ROI through data and insights.
Partner with Account Executives to conduct renewal meetings, understand goals and objectives, and make recommendations to secure renewals, grow revenue, and build strong partnerships
Conduct intervention calls and meetings with at-risk customers
Facilitate communications (written and verbal) and objection handling to prevent customers from canceling
Identify upsell opportunities for Account Executive (counterpart)
Advocate customer needs/issues cross-departmentally and own communication back to the customer in order to address their concerns.
Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market
Expected to travel in market, visiting retailers, at a minimum 20% of the time
WHAT YOU BRING
Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position
Experience with call and meeting activity requirements
BS/BA degree from a 4-year college or university
Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment
Strong verbal and written communication skills
Excellent organizational and time management skills
Sound business judgment, proven ability to influence others, and strong analytical thinking skills
Ability to challenge customers and defend Leafly’s value
Experience analyzing data, trends, and customer information to identify growth opportunities
Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise
Proficient with Salesforce
Willingness to travel in market
WHAT LEAFLY CAN OFFER
Competitive salary and bonus
Equity plan
Unlimited Vacation
Full coverage on health & dental plans
401k matching up to 3.5%
Pet Insurance
Flexible work schedule
Fully remote with WFH allowance
Cell Phone allowance
ABOUT LEAFLY
Leafly is on a mission to empower consumers, retailers, and brands in the cannabis space. Built as a strain database more than a decade ago, Leafly has since grown into the leading legal cannabis marketplace in the U.S. helping over 100 million annual visitors discover the right cannabis for them and buy it from local dispensaries, for pickup or delivery.
What’s more, Leafly is the world’s largest trusted resource for cannabis education, information, news, and trends. From our extensive strain database and Cannabis 101 to our flagship Jobs Report and Social Impact hub, Leafly plays a vital role in destigmatizing cannabis and helping consumers understand the power the plant can play in their own lives. We also partner with other mission-driven organizations to build a more just and equitable industry for all.
But here’s what you really want to know: a career at Leafly is exciting, rewarding, and ripe with opportunities for growth. We value creative thinkers, and offer competitive salary and benefits, excellent perks, incredible work culture, and the promise that you’ll never be bored. As a company, we’ve done some pretty amazing things—but none of it is possible without the amazing people who make up our team. If you join us, you can be sure that you’ll be joining a strong, innovative, and passionate group of individuals on a mission to change the world for the better.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
Apply for this job with Leafly
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.