Cannabis Customer Success Manager Jobs
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Here are 48 cannabis jobs mentioning "customer success manager" in April 2024, at companies like Leafly, Flowhub, Dutchie, and Good Tree, including positions such as Customer Success Manager, Customer Success Manager - Key Accounts in Ancillary Cannabis Start-up, Customer Success Manager, Retail, and Customer Success Manager, Emerging Accounts.
More than 30+ days
Customer Success Manager
We are a growing ancillary cannabis company based in Denver, Colorado that offers our employees hands on experience working directly with industry leaders all over the country.
The Company:
Willow Industries is a rapidly growing kill-step and decontamination company, the emerging leader in our field, and known for the great services we provide our clients. Our WillowPure solution uses ozone to destroy microbial contaminants on cannabis flower and keep consumers safe.
- We’re expanding throughout the US and currently operating in over 38 states.
- Willow has become a nationally recognized brand and the partner of choice for growers
- We believe in consumer safety and are the industry leader in promoting clean cannabis and quality production standards.
The Position:
We are seeking Denver based team members focused on expanding our Customer Success Team to support our growing partner base among cannabis licensed operators across the US. This position will be responsible for managing partner accounts throughout the country, performing microbial assessments of facilities, and assisting with service and rentals as needed. This role will also include hands on experience and training in all aspects of cannabis cultivation and in-depth learning about micro-organisms, contamination, production, and GMP best practices.
Willow offers a competitive salary plus KPI based bonus plan, employer funded benefits and reports directly to the Sr. Manager of Customer Success. As a Customer Success Manager, you will be responsible for developing strong customer relationships and achieving KPI’s centered on customer retention. This is an opportunity to join a team with an amazing culture and growth opportunity.
Requirements:
- Minimum of 3 years’ experience in client facing/account management role required
- Excellent customer service and interpersonal skills
- Cannabis experience preferred
- Cultivation and post-harvest experience preferred
- Some GMP and food safety experience preferred
- Availability to travel out of state, up to 50% of the time if necessary
- Must be a self-starter, reliable, hardworking, organized, and detail-oriented
- Valid Driver’s license and clean driving record
- Must be able to lift 25-50 pounds
- Microsoft Office Suite and Google Drive proficiency
- Has worked with a CRM like HubSpot or Salesforce
Responsibilities:
- Proactive account management with national lease partners
- Main point of contact for lease partners throughout the country
- Lead initial account setup and client onboarding for WillowPure leases including microbial assessments of facility
- Answer ongoing technical, testing and maintenance questions
- Continued contact and relationship building throughout lease term
- Coordinate across Sales, Product, Shipping, and Science departments to support partners
- Cross-selling of additional WillowPure products
- Data entry and record keeping for lease clients
- Work directly with management to assist in all aspects of company growth as required
Benefits:
- Health Insurance, 100% paid for employee
- Stock Options
- Generous PTO program
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Denver, CO 80216: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 3 years (Required)
Work Location: One location
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Manager, Customer Success
Overview:
The Customer Success team helps our customers be successful using Weedmaps to grow their business. We are looking to add a Manager, Customer Success role to lead a team of Customer Success Representatives and Account Strategists. This team is responsible for advising clients on Weedmaps ad services while driving product adoption across our WM Business offering. This role will oversee the day-to-day management of a team, with the responsibility of achieving the team's monthly revenue targets and ongoing client success in partnership with the Customer Sales team.
As Manager of Customer Success, you will work with your team to achieve monthly client retention, client listing improvement, and cross-product adoption targets while keeping the group motivated and productive. The right person will be a strong people manager, have deep experience developing successful Customer Success teams, and brings a track record of reliably delivering against revenue or other sales goals.
The impact you'll make:
- Actively coach, develop and lead your team in client success effectiveness and efficiency and serve as a client success leader within the broader organization
- Own the defined quota for a sales team based on revenue from ad services and product adoption across our WM Business offering
- Identify new tactics and opportunities to drive both client retention, client listing improvement, and cross-product adoption for your team and region
- Build and manage a high-performing team by recruiting top-tier talent, retaining and rewarding existing talent, managing resources effectively and efficiently, and demonstrating excellent leadership every day
- Develop and nurture a performance-driven culture that celebrates the right wins and quickly addresses gaps
- Be an expert in the consultative sales process and lead your team to use this skill to win and nurture client accounts
- Monitor all critical metrics across your team related to quota, SLA, and OKR success and use that data to guide their daily effort and focus them on hitting targets
- Partner closely with Customer Sales partners in the Territory
- Partner closely with sales leadership to develop and execute regional revenue strategy
- Provide thought leadership within the organization as it relates to the WM Business suite of products
- Advise Sales and Product Management regarding market opportunities, sales positioning, use of resources, and strategic planning
- Provide deep knowledge and insights to drive creative and long-term improvements to our overall platform offering
- Own quarterly sales forecasts, target setting, planning, and budgeting for your team
What you've accomplished:
- BS/BA Degree
- 6+ years of experience with proven success in a client success management/leadership role within online, digital media, or software sales
- 4+ years of people management, with substantial experience in coaching and performance management
- Track record of reliably delivering against client retention, revenue, or other sales goals
- Cross-functional team leadership, influence, management, and alignment experience
- Strong planning and organizational skills
- Comfort with and ability to operate at an aggressive, accelerated, iterative pace in a dynamic environment
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Our 2022 Benefits:
- Medical, Dental & Vision benefits (effective Day1):
- Employee - employer-paid premium 100%
- Dependent - employer-paid premium 80%
- HMO - Kaiser & Anthem
- PPO and HDHP with HSA - Anthem
- Basic Life & AD&D - employer-paid 1x salary
- 401(k) Retirement Plan (with employer contribution)
- PTO (3 weeks accrued); 5 sick days
- Supplemental, voluntary benefits
- Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
- Goodly (Student Loan Repayment/529 Education Savings), including a company contribution of up to $1,000/year
- FSA (Medical, Dependent, Transit, and Parking)
- Voluntary Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Short- and long-term disability Insurance
- Pet Insurance
- Company-paid identity theft protection
- Rocket Lawyer legal services platform
- Paid parental leave
- Reimbursements for home office setup and monthly WiFi
Why Weedmaps?
- You get to play a meaningful role in the future of cannabis and how it's regarded globally
- Catered lunches provided while working in the office
- Casual work environment, no fancy clothes required, but you are free to dress to the nines!
- Generous PTO and company holidays
- Endless opportunities to network and connect with fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights, and much more!
Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the most innovative and passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.
About Weedmaps:
WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.
Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.
WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.
Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.
#LI-REMOTE #WMFromAnywhere
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Do you have a passion for customers, technology and cannabis? Do you have experience working with a growing SaaS company? Are you internally motivated to make a difference in the cannabis industry and are you ready to tackle numerous challenges with relentless positivity? If so, our career opportunities may align with your career goals! By joining Treez, you will be part of the team that is revolutionizing the rapidly evolving cannabis industry.
Treez is looking for an ambitious and experienced Customer Success Manager to join our team! In this role, you will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things Treez. From training your customers on the Treez platform, to creating actionable goals for ways that they can optimize their retail operations, you are responsible for creating customers who are delighted in their use and adoption of our products.
Treez is a leading enterprise cloud platform that streamlines retail supply chain operations within the cannabis market. Delivered through a SaaS model, Treez provides the robust breadth and depth of software solutions required to operate a successful modern dispensary.
What You'll Do:
- Manage all post-implementation activity for Treez retail dispensary customers through strong relationship-building, product knowledge, planning, and execution.
- Own the engagement, retention, and growth of your customers.
- Track accounts to identify churn risk and work proactively to improve customer health and retention.
- Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews with key decision-makers and influencers to align on their objectives and outcomes.
- Develop joint success plans with customers to ensure there is a plan in place to drive adoption and high-value use cases within their organization.
- Maintain a deep understanding of our products to speak with customers about the most relevant features/functionality for their specific business needs.
- Work closely with Product and Engineering on identifying, tracking, and prioritizing product improvement requests and bugs.
- Serve as a customer advocate and provide internal feedback on how Treez can better serve our customers.
- Maintain high levels of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy.
- Provide feedback and mentorship to others on the Customer Success team.
What You'll Need:
- 2 to 5 years of SaaS B2B experience in Customer Success, account management, or similar role
- Experience in a fast-paced startup environment is strongly preferred
- This is a remote position but we are looking for someone based in Illinois as 10 to 20% travel may be required within the region
- Advanced Salesforce skills
- Slack, G-Suite, Gong & Jira experience preferred
- Strong communication skills and technical aptitude
- Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
- Enjoys working closely with customers to ensure complete satisfaction
- A self-starter who takes the initiative to get things done
- Bachelor's degree or relevant experience
- Exemplify Treez core values with kindness, a strong work ethic and a passion to deliver for our clients.
Join the Treez Forest and You’ll Enjoy:
- A Remote First Work Environment
- Flexible work schedules, depending on roles, in order to manage work around your life
- Work Flexibility - we give you the flexibility to manage your life around work
- Phone & Internet Reimbursement (up to $60 per month total)
- Flexible vacation with our unlimited PTO policy
- Health and Dental Insurance, 40K (no match yet - we’re a start up!)
- Personal and professional growth opportunities at a startup organization
- Involvement in developing a diverse culture of inclusion, innovation, improvement, and customer service
- Making a significant difference in the cannabis/cannatech industries
About Treez:
Treez is the leading enterprise cloud commerce platform that streamlines retail and supply chain operations within the cannabis market. Through its innovative technology for retailers and brands, the company provides a robust breadth and depth of software solutions required to operate a successful modern dispensary.
Solutions include point of sale, dispensary inventory management, omnichannel sales capabilities and multiple cashless payment options all on a mission-critical platform that ensures regulatory compliance across every supply chain transaction. The innovative platform also connects essential brands with their retailers through a centralized brand catalog with real-time market insights. The extensible open API platform provides smooth integration into a variety of best-of-breed solutions, including CRM, marketplace, cashless payments and data analytics across the partner ecosystem, giving retailers everything they need to grow their business.
Equal Opportunity Employer:
Treez continually strives to create a diverse and inclusive environment. Treez provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Treez is Commitment to a Remote-First and Safe Workplace:
Treez is currently a remote-first workplace, meaning that nearly all work can be accomplished from home with occasional in-person meetings and travel. All employees at Treez must be vaccinated against Covid-19 if they are to meet with other Treez employees; legally mandated exemptions excepted. Treez reserves the right to revise its policies at any time.
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Why Fyllo
At Fyllo we are on a mission to accelerate the economies of tomorrow. What does that mean? Our technology platform enables high-growth companies to reach and understand consumers, activate marketing and loyalty programs across multiple channels, and navigate today's ever-changing regulatory landscape.
We have created the world's largest data marketplace of cannabis and CBD purchase data along with a market-leading regulatory database that is used by Fortune 500 companies and emerging brands in highly-regulated industries like cannabis, crypto, short term rentals and more.
Having been founded in 2019, we have closed our Series C and raised 100 million to date. 2022 has proved to be another big year with our acquisition of Semasio based in the EU, so that together we will continue to grow our footprint globally. Semasio is a Unified Targeting provider that enables digital advertising professionals to reach their target audience by seamlessly combining audience, contextual and brand fit solutions into one targeting strategy. If you are someone who has a bias to act and believes in having more fun together, then read on!
The Role:
Fyllo is looking for a motivated self-starter to quarterback the client-facing relationship post-sale for Fyllo's Retail Solutions platform. The Fyllo platform provides innovative solutions for cannabis dispensaries to increase revenue and customer loyalty. The Customer Success Manager will ensure superior client service through account management, relationship development, client retention, and upsell efforts. This position is responsible for delivering excellent customer service and support.
The Customer Success Manager will partner with several internal teams including the Sales, Marketing, and Product arms.
This is a perfect opportunity for someone who loves working in fast-paced startup environments and wants to help blaze the trail for future growth. Reporting to the Sr. Director Customer Success, Retail Solutions, this position requires dynamic, strategic, and quantitative thinking.
Responsibilities
- Drive adoption of the Fyllo platform as the premiere loyalty solution in market
- Serve as the main point of contact on all client-related deliverables (training, onboarding, support) for both internal and external audiences
- Develop and cultivate relationships with clients as a consultant to their business
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
- Train customers to be Fyllo experts and train their teams on the benefits of the platform to increase usage
- Build customer onboarding assets and work with product marketing to create and refine training materials
- Identify opportunities to maximize customer value both during and after the onboarding experience via new and innovative methods you test and show success with
- Work cross-functionally to identify and implement processes to scale the onboarding and servicing of accounts, from pre-sales through implementation
- Develop processes to improve current customer experience by identifying opportunities to drive efficiencies and standardization
- Monitor and analyze customer usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success
- Identify common customer challenges and actively suggest better solutions
- Collaborate effectively with the Sales, Marketing, & Product functions
- Work directly with product to become fluent in new features, capabilities and/or troubleshoot client account issues
Preferred Qualifications
- BA/BS Degree
- 3-5 years of client-facing experience required
- Expertise in loyalty solutions or a SAAS platform a plus
- Excellent organizational, interpersonal, presentation, and communication skills (written and verbal). Thrive by building trust and communicating effectively with a broad range of stakeholders, from C-Suite to day-to-day platform users
- Prior experience managing a book of high-value customer relationships in post-sales or deployment services
- Self-motivated, proactive team player.
- Driven, process-oriented person. Ability to manage multiple tasks and effectively prioritize various requests and responsibilities. Able to wear multiple hats and shift from customer outreach to product demos to feature updates with products.
- Customer-centric at your core with the ability to look at situations from the lens of a client.
- Proactive and positive attitude, always willing to collaborate with team members and colleagues
- Strong troubleshooting and problem-solving abilities
- Outstanding computer skills including strong knowledge of Microsoft Office, Salesforce, and Google Drive
- Thrive in fast-paced, dynamic working environments
- Naturally curious with a continuous desire to grow current knowledge base and learn more
- Possess a genuine interest in Fyllo's mission to help the world realize the full potential of cannabis
Perks & Benefits
- Unlimited PTO
- Monthly mobile stipend
- Home office stipend
- 401K matching
- Hybrid or remote work schedule
- Blue Cross Blue Shield medical coverage
- Dental & vision insurance
- Parental leave
- Pre-tax commuter programs
- Learning & development programs
Next Steps
Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 30 minute introductory call with you. Following, depending on the role, there will either be a 60 min technical interview or a 30 min intro call with the Hiring Manager. Assuming all goes well, we will then set you up to speak with potential peers from your team and/or cross functional teams, with each call being 30 min.
Some of our positions do require at home assessments, or additional live Codepairs. On average, from initial Recruiter Screen to Offer, takes 2 weeks we like to move fast across our business : ) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the FylloFam. Thank you!
Job Type: Full-time
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THE COMPANY:
At PAX we strive to enhance people's lives through exceptional cannabis experiences. Our curated set of pure full flavor pods and award-winning devices make enjoying cannabis simple and safe. For more than a decade, we have created next-generation devices that deliver enduring quality and wellness benefits through innovations in design and technology, and remain trusted by millions of consumers nationwide. We're the #1 cannabis brand nationally with top awareness and NPS scores. Our standards allow for the safest vaporization of cannabis on the market. We are passionate about increasing well-being and joy through the power of cannabis, and we are committed to advancing opportunity through supporting social justice, access and equity in the industry.
We are incredibly excited about the tremendous growth of the cannabis industry, inspired every day by how cannabis can change lives, and fortunate for our leading position in the space. Our culture is focused on putting the consumer first, making an impact together, and also having fun along the way! Our team has helped build businesses at the intersection of consumer, technology and wellness, including Apple, Google, Tesla, Uber, GoPro, Fitbit, Constellation, Honest Company, Eaze and more. PAX is backed by leading consumer and technology investors including Tiger Global and Tao Invest, and has raised over $430MM in capital.
ROLE AND RESPONSIBILITIES:
This will start as a two month contract with the possibility of converting to full-time.* This is a field role *and will be expected to be in the field ~80% of the time.
PAX's Customer Success Manager will...
Manage Brand Ambassadors
- Onboard and Train new brand ambassadors
- Coordinate engraver / brand ambassador days for Field Sales Managers
- Track and Process brand ambassador work hours
- Act as a backup brand ambassador
In-Store Execution
- Onboard and train new accounts
- Ongoing training / engagement of budtenders in person
- Manage Zoltrain budtender registrations and logging of training sessions
- Ensure all retailers obtain and utilize digital assets
- Help Field Sales Managers with in-store merchandising set up
- Complete store audits and secret shop (pictures, MSRP adherence, product intel)
- Work with Sales Ops to generate and send out bi-weekly insights reports to active accounts
Promotions
- Support FSMs working with retailer marketing contacts to identify/execute opportunities for PAX
- Track promotions and monitor the performance efficacy
- Help onboard retailers onto partnership programs (Sparkplug, Weedmaps Brand Verification, etc)
QUALIFICATIONS:
- 2+ years of retail marketing experience
- Customer Success experience
- Cannabis experience is a plus
- Hybrid Field sales and Field Marketing experience
- Experience using Salesforce
REQUIREMENTS:
- Must own a vehicle
- Willing to travel all throughout their the Southern California region
- Strong communication and interpersonal skills
- Ability to analyze data and report information effectively upward and outward
- Extremely organized in project management
- Manages time efficiently, meets deadlines and promptly responds to client needs
PAX VALUES
Put Consumers First - We are here to enhance their lives. We put their needs first in everything we do. We work together to deliver unique solutions for their benefit.
Build a Community - We are active and beneficial builders of a global community. We collaborate together to support sustainability, well-being and social equity efforts—both internally and externally—to establish cannabis as a force for good.
Innovate with Passion - We are passionate about enhancing the cannabis experience by making it positive, accessible and intuitive. We set the standards, innovate for consumers and find the yes as a team.
Be the Solution and Collaborate - We work as a team to achieve winning outcomes, knowing we each individually are the solution, but can only succeed together.
Lead with Humility and Transparency - We stay open and humble in everything we do. We value learning from each other, and cultivate transparency in our culture and products.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Types: Full-time, Contract
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Customer Success Manager, Northern California - Contract
PAX Labs
1 year ago
THE COMPANY:
At PAX we strive to enhance people's lives through exceptional cannabis experiences. Our curated set of pure full flavor pods and award-winning devices make enjoying cannabis simple and safe. For more than a decade, we have created next-generation devices that deliver enduring quality and wellness benefits through innovations in design and technology, and remain trusted by millions of consumers nationwide. We're the #1 cannabis brand nationally with top awareness and NPS scores. Our standards allow for the safest vaporization of cannabis on the market. We are passionate about increasing well-being and joy through the power of cannabis, and we are committed to advancing opportunity through supporting social justice, access and equity in the industry.
We are incredibly excited about the tremendous growth of the cannabis industry, inspired every day by how cannabis can change lives, and fortunate for our leading position in the space. Our culture is focused on putting the consumer first, making an impact together, and also having fun along the way! Our team has helped build businesses at the intersection of consumer, technology and wellness, including Apple, Google, Tesla, Uber, GoPro, Fitbit, Constellation, Honest Company, Eaze and more. PAX is backed by leading consumer and technology investors including Tiger Global and Tao Invest, and has raised over $430MM in capital.
ROLE AND RESPONSIBILITIES:
This will start as a two month contract with the possibility of converting to full-time.* This is a field role *and will be expected to be in the field ~80% of the time.
PAX's Customer Success Manager will...
Manage Brand Ambassadors
- Onboard and Train new brand ambassadors
- Coordinate engraver / brand ambassador days for Field Sales Managers
- Track and Process brand ambassador work hours
- Act as a backup brand ambassador
In-Store Execution
- Onboard and train new accounts
- Ongoing training / engagement of budtenders in person
- Manage Zoltrain budtender registrations and logging of training sessions
- Ensure all retailers obtain and utilize digital assets
- Help Field Sales Managers with in-store merchandising set up
- Complete store audits and secret shop (pictures, MSRP adherence, product intel)
- Work with Sales Ops to generate and send out bi-weekly insights reports to active accounts
Promotions
- Support FSMs working with retailer marketing contacts to identify/execute opportunities for PAX
- Track promotions and monitor the performance efficacy
- Help onboard retailers onto partnership programs (Sparkplug, Weedmaps Brand Verification, etc)
QUALIFICATIONS:
- 2+ years of retail marketing experience
- Customer Success experience
- Cannabis experience is a plus
- Hybrid Field sales and Field Marketing experience
- Experience using Salesforce
REQUIREMENTS:
- Must own a vehicle
- Willing to travel all throughout their the Northern California region
- Strong communication and interpersonal skills
- Ability to analyze data and report information effectively upward and outward
- Extremely organized in project management
- Manages time efficiently, meets deadlines and promptly responds to client needs
PAX VALUES
Put Consumers First - We are here to enhance their lives. We put their needs first in everything we do. We work together to deliver unique solutions for their benefit.
Build a Community - We are active and beneficial builders of a global community. We collaborate together to support sustainability, well-being and social equity efforts—both internally and externally—to establish cannabis as a force for good.
Innovate with Passion - We are passionate about enhancing the cannabis experience by making it positive, accessible and intuitive. We set the standards, innovate for consumers and find the yes as a team.
Be the Solution and Collaborate - We work as a team to achieve winning outcomes, knowing we each individually are the solution, but can only succeed together.
Lead with Humility and Transparency - We stay open and humble in everything we do. We value learning from each other, and cultivate transparency in our culture and products.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Types: Full-time, Contract
Apply for this job with PAX Labs
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Success Manager
The Customer Success Manager (CSM) is responsible for management, retention, and success of current customers. Responsibilities include regular inventory review, order fulfillment, interacting with buyers and retailer teams, educating buyers and budtenders on products, in-store visits, and other processes to enhance customer satisfaction.
To achieve success in this role, the ideal candidate must be highly organized, possess impeccable communication skills – both written and verbal, ability to learn quickly and hunger for continuous process improvement, and unrelenting drive to win. Above all, this position asks for a consistently positive, friendly, and assertive manner with team members, partners, regulators, and leadership.
Salary: $70,000 per year, plus variable compensation up to $35,000 per year.
Specific Responsibilities include, but are not limited to, the following.
- Establish and maintain regular ordering cadence with assigned retail accounts
- Manage inventory sharing process with assigned retail accounts
- Develop VMI process to replenish retail accounts with ideal inventory
- Work with assigned retail accounts to manage retail velocity
- Develop promotional strategies and tactical execution for increasing velocity
- Grow sales within existing accounts
- Onboard new retail accounts
- Establish and maintain strong relationships with retail customers
- Continue to develop and establish customer service policies and practices
- Provide technical support to customers with products
Qualifications:
- 2+ years in sales or marketing field
- 2+ years in customer service
- Excellent communication skills, articulate with strong verbal and written skills
- Excellent Microsoft Office skills, particularly proficiency in excel
- Competitor
Physical Requirements / Other:
- Must be able to drive a car/truck and travel via plane or train; lift up to 45 lbs
- Primarily office environment but will likely be exposed to cannabis grow operations (indoor, greenhouse, field) warehouse or distribution environment on a frequent basis
- Must be able to stand, walk, sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk and hear
- Must have close vision, distant vision, ability to adjust focus, peripheral and color vision
We offer a competitive compensation package that rewards strong performance and is results focused. IN addition, there will be objectives and milestones mapped with growth factors that quantify the potential income earned each fiscal year. Below is an outline:
Benefits
- Subsidized medical, dental, vision, and life insurance
- 401k
- Cannabis stipend
- 10 paid holidays
Job Type: Full-time
Pay: $70,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Work Location: One location
Apply for this job with Solstice Washington
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Customer Success Manager
WHAT WE LOOK FOR
You prioritize customers. You are results oriented and pragmatic.
Iterative and data-driven. You know how to break down the work in order to frequently deliver incremental value. You’re experienced with testing into better solutions than we originally envisioned.
Depth and breadth. Where you’re an expert, you’ll hit the ground running and lead by example. Where you’re not, you’re ready to learn quickly.
Self-starter and collaborative. You’re comfortable working independently as well as pairing or swarming with your teammates. You ask for help when you need it, and you help others when they need it.
You will make us better. You bring expertise, skills, or perspective we could use more of. You’ll help us make better decisions and build better products.
WHAT YOU WOULD BE DOING
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention, grow revenue, and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. You develop and implement change management plans to grow product adoption and orders with individual customers and at scale. You are expected to partner with customers to help them achieve their goals and drive maximum value from their investment.
Responsibilities:
Work with our Onboarding team to ensure customers are properly onboarded trained on how to use our products and understand how to maximize their footprint on Leafly
Continue to Understand the individual goals and objectives of each dispensary to make recommendations, advise these customers on best practices, and conduct ad hoc training as needed.
Conduct account reviews every 90 days to review goals and objectives, measure progress to goals, reinforce ROI through data and insights.
Partner with Account Executives to conduct renewal meetings, understand goals and objectives, and make recommendations to secure renewals, grow revenue, and build strong partnerships
Conduct intervention calls and meetings with at-risk customers
Facilitate communications (written and verbal) and objection handling to prevent customers from canceling
Identify upsell opportunities for Account Executive (counterpart)
Advocate customer needs/issues cross-departmentally and own communication back to the customer in order to address their concerns.
Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market
Expected to travel in market, visiting retailers, at a minimum 20% of the time
WHAT YOU BRING
Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position
Experience with call and meeting activity requirements
BS/BA degree from a 4-year college or university
Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment
Strong verbal and written communication skills
Excellent organizational and time management skills
Sound business judgment, proven ability to influence others, and strong analytical thinking skills
Ability to challenge customers and defend Leafly’s value
Experience analyzing data, trends, and customer information to identify growth opportunities
Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise
Proficient with Salesforce
Willingness to travel in market
WHAT LEAFLY CAN OFFER
Competitive salary and bonus
Equity plan
Unlimited Vacation
Full coverage on health & dental plans
401k matching up to 3.5%
Pet Insurance
Flexible work schedule
Fully remote with WFH allowance
Cell Phone allowance
ABOUT LEAFLY
Leafly is on a mission to empower consumers, retailers, and brands in the cannabis space. Built as a strain database more than a decade ago, Leafly has since grown into the leading legal cannabis marketplace in the U.S. helping over 100 million annual visitors discover the right cannabis for them and buy it from local dispensaries, for pickup or delivery.
What’s more, Leafly is the world’s largest trusted resource for cannabis education, information, news, and trends. From our extensive strain database and Cannabis 101 to our flagship Jobs Report and Social Impact hub, Leafly plays a vital role in destigmatizing cannabis and helping consumers understand the power the plant can play in their own lives. We also partner with other mission-driven organizations to build a more just and equitable industry for all.
But here’s what you really want to know: a career at Leafly is exciting, rewarding, and ripe with opportunities for growth. We value creative thinkers, and offer competitive salary and benefits, excellent perks, incredible work culture, and the promise that you’ll never be bored. As a company, we’ve done some pretty amazing things—but none of it is possible without the amazing people who make up our team. If you join us, you can be sure that you’ll be joining a strong, innovative, and passionate group of individuals on a mission to change the world for the better.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
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If you love making customers happy...please continue reading! Sorting Robotics, a Y-Combinator venture-backed company is looking for our next team member. We value team members who wake up ready to conquer the world. You will work with a highly dynamic team of engineers and technicians who are passionate about building the future of industrial automation equipment for cannabis manufacturers.
The Customer Success Manager maintains and expands current and future customer relationships, manages and retains revenue in assigned accounts, and maximizes customer success for customers operating the Jiko Automated Infusion Robot, Omni-Filler, and future SRI products.
SALARY RANGE: $65-$75k + Equity + Full Benefits + Perks - Depending on Experience
IDEAL CANDIDATE SKILLS
The Customer Success Manager must be action oriented and motivated to drive growth across North America in a fast-growing hardware venture-backed startup. This is an exciting opportunity for an organized leader who builds and maintains great relationships. This isn't a position for someone with a "clock-in clock-out" mindset. This position will be a member of our core "founding team" and will be employee 10 with large potential to advance as we grow.
We value:
- A customer focused evangelist
- Knowledge and passion for technology and innovation
- Technology and SaaS experience preferred but not required
- An ability to speak to technical customers (C-suite and independent owners)
- Commitment and ownership of the customer experience; across all customer segments from independent operators to large multi-state operators.
- Experience onboarding new customers, success planning, quarterly business reviews and escalation management
- A track record of delivering success for your customers and for your organization
- Data-driven decision making with a willingness to experiment and iterate
- Bachelor's or equivalent in STEM or similar
- Written and verbal communication skills in technical discussions
REQUIREMENTS
- Bachelor’s degree required; equivalent experience, coursework, or certifications in lieu of a degree will be considered.
- At least 5 years of experience in a dynamic customer-focused role
- Proven relationship building skills within complex organizations.
- Outstanding organizational and project management skills.
- Ability to empathize with customers and prioritize their needs vs. wants.
- Adept at learning new technologies and products quickly.
- Demonstrate ownership to resolve challenging customer issues.
- Travel to client locations for meetings and presentations.
- Cannabis industry experience specifically in the areas of production, finance, and/or B2B hardware experience is a plus.
Sorting Robotics focuses on Robotics, Industrial Automation, and Technology in the cannabis industry. They have a small team between 1-10 employees. To date, Sorting Robotics has raised $2.8M of funding; their latest round was closed on August 2019 at a valuation of $20M. You can view their website at https://www.sortingrobotics.com.
Salary: $65-$75k + Equity + Full Benefits + Perks
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
All employees are fully vaccinated and boosted against Covid-SARS-2. We follow the science, data, and statistical evidence provided by the CDC and leading scientists. If you disagree, we respectfully ask you not to apply.
Work Location: One location
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Customer Success – Account Manager
Job Summary
Sales and Customer Success are critical variables that allow a company to make the moves it wants and partner with its customers for the long term. TUMI Genomics is seeking an excellent business value communicator who thrives on building meaningful relationships and partnerships with customers. An enthusiastic, business-driven person who can recognize and interpret business trends and will decisively contribute to building a new market category in the legal cannabis industry. Cannabis is the fastest growing industry in the country and consumer approval and legalization for medicinal and adult-use are rising at the fastest rates in history. This is the opportunity you have been looking for if you want to put your talent to work and reap the rewards of being ahead of the curve.
Who We Are
TUMI Genomics is on a mission to empower cannabis professional cultivators large and small to grow their businesses and increase their yields by 20% or more, through innovative, onsite pathogen detection and preventive care in the legal cannabis industry.
TUMI Genomics is a Biotech startup specializing in molecular pathogen detection, with a focus on plant pathogens endemic to cannabis. We provide cost-effective and high-throughput pathogen detection solutions with our patented technology and specialized in-lab services through our laboratory in Fort Collins, Colorado. We are a science-driven startup company growing fast and committed to creating rigorous, reliable pathogen diagnostics for agriculture. Check out our website for more information about us: https://tumigenomics.com/
Key Responsibilities
- Build and nurture relationships with professional cannabis cultivators.
- Regularly meet with growers to maintain and strengthen their ties with TUMI.
- Assist customers in setting and tracking goals that highlight the value in TUMI.
- Help expand TUMI’s business by educating cannabis growers on the advantages of TUMI's services and technology.
- Grow and retain our customer base and provide top-notch technical and product service support.
- Create processes, procedures, and tactics to help customer engagement and implement preventive care in cannabis growers.
- Construct strategies around delivering helpful content (tips and tricks, new features, SOPs).
- Ensure there is awareness of all features/functionality of TUMI’s value proposition and portfolio of products.
- Help TUMI scale our onboarding program over time.
- Meet KPIs and quarterly OKRs including retention, product adoption, and touchpoint goals.
- Become a TUMI platform and product expert, identifying high-priority updates to customers.
- Maintain Hubspot data changes, record keeping, and overall accuracy for your book of business.
- Influence Marketing decisions.
- Represent the professional cannabis grower’s needs in the organization.
What We Can Offer
Salary is dependent on education level and years of experience. Range $45,000 - $60,000 annually, plus benefits and stock options.
Benefits
TUMI Genomics offers medical and dental benefits depending on the needs of the selected candidate.
What We Require
- B.S., B.A., or equivalent degree in Business Administration, Marketing, Biology, etc.
- 2+ years of previous experience in customer success, account management, sales, business development in cannabis industry
What You Will Need
- Experience with an in-house CRM tool (Hubspot, etc.)
- Strong organizational and interpersonal skills
- An entrepreneurial spirit including:
- Being resourceful
- Learning quickly
- Can-do mentality
- Versatility and adaptability
- Imagination and passion
- A working knowledge of basic software (Word, Excel, Google Drive)
What We Would Like You To Have
- Startup experience is a big plus.
- An interest in molecular biology, pathogen detection and preventive care in cannabis cultivation.
Instructions
To apply, please submit the following materials:
- Resume/CV.
- Cover Letter.
- List of References, including phone number and email address (used for phone reference checks).
- Statement describing previous cannabis cultivation experience and in Sales or Account Management.
Please be advised that the hiring committee does check references as part of the employment process.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Fort Collins, CO 80524: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years of cannabis industry experience or cultivation-related experience?
Education:
- Bachelor's (Required)
Experience:
- Account management: 1 year (Preferred)
Work Location: One location
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Bespoke Financial is the first FinTech lender focused on the cannabis industry. The cannabis industry is growing quickly and projected to be a $40+ Billion dollar market by 2024 and a $100+ Billion market by 2030. Bespoke Financial provides companies flexible financing (ex. working capital), similar to how Square provides small businesses financing and how Affirm provides consumers financing.
Bespoke Financial already serves businesses across 11 US states (adhering to all state regulations), which covers 80% of the US cannabis industry. In the past year, Bespoke Financial's revenue increased 400%+ YoY and is on track to increase to double-digit millions this year. With more states expected to legalize cannabis, the company is on track to continue its rapid growth.
Responsibilities:
- Develops and maintains long-term relationships with accounts
- Drive revenue among active client accounts, including increased utilization, up-selling
- Communicates client needs to the Bespoke BD, Ops, and Software teams
- Manage projects within client relationships, working to carry out client goals while meeting company goals
- Develop and maintain partnerships to drive referrals identifies opportunities to grow business with
- existing clients
- Collaborates with BD team on ways to reach prospective clients utilizing relationships with existing clients
- Forecasts and tracks client account utilization
- Prepares onboarding materials and performs Onboarding Calls with new clients
- Coordinate with underwriting on outstanding items before signing off on contracts
- Resolve customer issues by investigating problems; developing solutions; preparing reports; making recommendations to management
- Proactively engage at-risk accounts to prevent service disruptions
Requirements:
- 3-4 years of relevant experience in Customer Success or Account Management ideally in Cannabis, Financial Services, or SaaS companies
- Strong project management, interpersonal, and communication skills
- An owner's mindset - you don't shy away from the hard stuff
- Experience at a fast-growing startup in a cross-functional environment
- Demonstrated knowledge of different customer relationship management (CRM) systems: Hubspot, SalesForce, and LinkedIn knowledge is desired
- Work closely with the operations, finance, and sales teams to drive revenue, and support the accounts' growth, secure renewal
Bespoke Financial is an equal opportunity employer. We strive to be a welcoming place for everyone, and we do our best to make sure everyone feels supported and connected at work!
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Why Fyllo
At Fyllo we are on a mission to accelerate the economies of tomorrow. What does that mean? We have created the world's largest data marketplace of cannabis and CBD purchase data along with a market-leading regulatory database that is used by Fortune 500 companies and emerging brands in highly-regulated industries like cannabis, crypto, short term rentals and more.
Our technology platform enables high-growth companies to reach and understand consumers, activate marketing and loyalty programs across multiple channels, and navigate today's ever-changing regulatory landscape.
Having been founded in 2019, we recently closed our Series C and have raised 100 million to date. 2022 has already proved to be another big year with our recent acquisition of Semasio, a leader in unified targeting for digital marketing. If you are someone who has a bias to act and believes in having more fun together, then read on!
Your Role
As a Customer Success Manager for the Fyllo Data Marketplace, you would be leading a roster of brand and agency clients through decoupled data activations. This is a game-changing role to spearhead growth and partner with multiple business units to scale Fyllo's Data Marketplace with mainstream clients across key verticals like: QSR, Retail, CPG, Pharmaceutical, Gaming, and more.
Part of your role will involve ensuring superior client service through relationship development, account management, and client retention. If you are familiar with programmatic advertising and have technical hands-on media experience working with DSPs, you will excel in this role. A key piece is guiding clients through seamless activation and providing swift resolution when troubleshooting. You will have autonomy over a roster of accounts and foster growth among junior team members. Developing partnerships with several internal teams, including the Sales, Marketing, and Business Development teams is also an instrumental part of this role!
You can be located in Chicago or New York. We do exercise a remote-friendly culture and/or hybrid in-office. Candidates must be located within the United States and able to work Eastern or Central time-zone hours.
Preferred Experience & Skills
- 2+ years of relevant client-facing experience ideally at a relevant ad tech company, ad agency, or data provider
- Hands-on keys experience with top DSPs such as DV360 and The Trade Desk
- Intermediate understanding of the evolving audience data landscape and cookieless future
- Ability to grow accounts by developing a strong relationship with clients, understanding their business objectives, and recommending the best strategies and solutions
- Excellent organizational, interpersonal, presentation, and communication skills
- Proactive and positive attitude, always willing to collaborate with team members and colleagues
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to quickly recognize when issues need escalation to appropriate teams, internally and external
- Well versed in media vocabulary and key performance metrics
- Self-motivated to learn about products, technology, customers, and competitors
- Ability to manage multiple tasks and effectively prioritize various requests and responsibilities
- Thrive in a fast-paced, dynamic working environment
Day to Day
Strategy & Planning
- Collaborate with Sales team on the strategic positioning of Fyllo Data Marketplace to prospective accounts to drive adoption and usage
Execution
- Responsible for client retention and driving incremental revenue
- Understand how agency and brand-direct clients leverage DSPs, DMPs, 1PD & 3pd, and measurement tools to provide turnkey solutions
- Work cross-functionally to driver operational requirements and implement processes to scale FDM, from pre-sales through implementation
Client Engagement
- Manage and coordinate data activation from start to finish
- Serve as the main point of contact on all client-related deliverables (segment selection, audience overlap analysis, activation strategy)
- Surface common customer challenges and actively suggest better solutions and drive solutions with the Sales, Business Development, & Data Science function
Perks & Benefits
- Unlimited PTO
- Monthly mobile stipend
- Home office stipend
- 401K matching
- Hybrid or remote work schedule
- Blue Cross Blue Shield medical coverage
- Dental & vision insurance
- Parental leave
- Pre-tax commuter programs
- Learning & development programs
Next Steps
Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 30 minute introductory call with you. Following, depending on the role, there will either be a 60 min technical interview or a 30 min intro call with the Hiring Manager. Assuming all goes well, we will then set you up to speak with potential peers from your team and/or cross functional teams, with each call being 30 min.
Some of our positions do require at home assessments, or additional live Codepairs. On average, from initial Recruiter Screen to Offer, takes 2 weeks – we like to move fast across our business : ) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the FylloFam. Thank you!
Job Type: Full-time
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
ABOUT THE ROLE
We are looking for people who are hungry and motivated to deliver on behalf of our customers. As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment. CSM’s must be results-oriented and willing to dig into the details. The right candidate will be able to balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!
WHAT YOU WOULD BE DOING
Leafly is on a mission to empower consumers, retailers, and brands in the cannabis space. Built as a strain database more than a decade ago, Leafly has since grown into the leading legal cannabis marketplace in the U.S. helping over 100 million annual visitors discover the right cannabis for them and buy it from local dispensaries, for pickup or delivery.
What’s more, Leafly is the world’s largest trusted resource for cannabis education, information, news, and trends. From our extensive strain database and Cannabis 101 to our flagship Jobs Report and Social Impact hub, Leafly plays a vital role in destigmatizing cannabis and helping consumers understand the power the plant can play in their own lives. We also partner with other mission-driven organizations to build a more just and equitable industry for all.
But here’s what you really want to know: a career at Leafly is exciting, rewarding, and ripe with opportunities for growth. We value creative thinkers, and offer competitive salary and benefits, excellent perks, incredible work culture, and the promise that you’ll never be bored. As a company, we’ve done some pretty amazing things—but none of it is possible without the amazing people who make up our team. If you join us, you can be sure that you’ll be joining a strong, innovative, and passionate group of individuals on a mission to change the world for the better.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extend
We are looking for people who are hungry and motivated to deliver on behalf of our customers. As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment. CSM’s must be results-oriented and willing to dig into the details. The right candidate will be able to balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!
WHAT YOU WOULD BE DOING
- Work with our Onboarding team to ensure customers are trained on how to use our products and understand how to maximize their footprint on Leafly
- Continue to advise these customers on best practices and conduct ad hoc training as needed throughout their customer lifecycle
- Conduct account reviews to communicate ROI and measure progress to goals
- Conduct meetings with renewal customers; assess customer sentiment and collaborate with AE counterpart to help secure renewal
- Conduct ad hoc intervention calls and meetings with at-risk customers
- Create and execute communications and objection handling to prevent customers from canceling
- Identify upsell expansion opportunities for AE counterpart
- Advocate customer needs/issues cross-departmentally and program-manage customer concerns
- Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market
- Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position
- Experience with call and meeting activity requirements
- Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment
- Experience using Salesforce or other comparable CRM software
- Strong verbal and written communication skills
- Excellent organizational and time management skills
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills
- Ability to challenge customers and defend Leafly’s value
- Experience analyzing data, trends, and customer information to identify growth opportunities
- Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise
- Prior or experience in a fast-paced tech start-up
- Cannabis knowledge or a passion for the mission
- Competitive salary and bonus
- Equity plan
- Unlimited vacation
- Full coverage on health & dental plans
- 401k employer matching up to 3.5%
- Pet insurance
- Flexible work schedule
- Fully remote with WFH allowance
- Cell phone allowance
Leafly is on a mission to empower consumers, retailers, and brands in the cannabis space. Built as a strain database more than a decade ago, Leafly has since grown into the leading legal cannabis marketplace in the U.S. helping over 100 million annual visitors discover the right cannabis for them and buy it from local dispensaries, for pickup or delivery.
What’s more, Leafly is the world’s largest trusted resource for cannabis education, information, news, and trends. From our extensive strain database and Cannabis 101 to our flagship Jobs Report and Social Impact hub, Leafly plays a vital role in destigmatizing cannabis and helping consumers understand the power the plant can play in their own lives. We also partner with other mission-driven organizations to build a more just and equitable industry for all.
But here’s what you really want to know: a career at Leafly is exciting, rewarding, and ripe with opportunities for growth. We value creative thinkers, and offer competitive salary and benefits, excellent perks, incredible work culture, and the promise that you’ll never be bored. As a company, we’ve done some pretty amazing things—but none of it is possible without the amazing people who make up our team. If you join us, you can be sure that you’ll be joining a strong, innovative, and passionate group of individuals on a mission to change the world for the better.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extend
Apply for this job with Leafly
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually.
Sales is the variable that most affects a company’s success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.
The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers. You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.
Sales is the variable that most affects a company’s success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.
The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers. You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.
Apply for this job with Flowhub
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Success Manager
ABOUT THE ROLE
We work in cross-functional squads, with product owners, designers, and engineers working side-by-side toward shared goals while at the same time, we are on the product engineering team together. We believe lean and agile principles are the best way to deliver value to our customers while making engineering satisfaction and happiness awesome. . We aim for each squad to have the right mix of full stack, web, and api developers, so that together they are equipped to solve whatever problems come their way. We love our customers and are excited to be part of this groundbreaking cannabis industry!
WHAT WE LOOK FOR
You prioritize customers. You are results oriented, pragmatic, and good at negotiating tradeoffs between technical objectives and product objectives.
Iterative and data-driven. You know how to break down the work in order to frequently deliver incremental value. You’re experienced with testing into better solutions than we originally envisioned.
Technical excellence and a growth mindset. You’re passionate about honing your craft and writing high quality code that inspires your teammates.
Depth and breadth. Where you’re an expert, you’ll hit the ground running and lead by example. Where you’re not, you’re ready to learn quickly.
Self-starter and collaborative. You’re comfortable working independently as well as pairing or swarming with your teammates. You ask for help when you need it, and you help others when they need it.
You will make us better. You bring expertise, skills, or perspective we could use more of. You’ll help us make better decisions and build better products.
WHAT YOU WOULD BE DOING
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention, grow revenue, and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. You develop and implement change management plans to grow product adoption and orders with individual customers and at scale. You are expected to partner with customers to help them achieve their goals and drive maximum value from their investment.
Responsibilities:
Work with our Onboarding team to ensure customers are properly onboarded trained on how to use our products and understand how to maximize their footprint on Leafly
Continue to Understand the individual goals and objectives of each dispensary to make recommendations, advise these customers on best practices, and conduct ad hoc training as needed.
Conduct account reviews every 90 days to review goals and objectives, measure progress to goals, reinforce ROI through data and insights.
Partner with Account Executives to conduct renewal meetings, understand goals and objectives, and make recommendations to secure renewals, grow revenue, and build strong partnerships
Conduct intervention calls and meetings with at-risk customers
Facilitate communications (written and verbal) and objection handling to prevent customers from canceling
Identify upsell opportunities for Account Executive (counterpart)
Advocate customer needs/issues cross-departmentally and own communication back to the customer in order to address their concerns.
Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market
Expected to travel in market, visiting retailers, at a minimum 20% of the time
WHAT YOU BRING
Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position
Experience with call and meeting activity requirements
BS/BA degree from a 4-year college or university
Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment
Strong verbal and written communication skills
Excellent organizational and time management skills
Sound business judgment, proven ability to influence others, and strong analytical thinking skills
Ability to challenge customers and defend Leafly’s value
Experience analyzing data, trends, and customer information to identify growth opportunities
Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise
Proficient with Salesforce
Willingness to travel in market
WHAT LEAFLY CAN OFFER
Competitive salary and bonus
Equity plan
Unlimited Vacation
Full coverage on health & dental plans
401k matching up to 3.5%
Pet Insurance
Flexible work schedule
Fully remote with WFH allowance
Cell Phone allowance
ABOUT LEAFLY
Leafly is on a mission to empower consumers, retailers, and brands in the cannabis space. Built as a strain database more than a decade ago, Leafly has since grown into the leading legal cannabis marketplace in the U.S. helping over 100 million annual visitors discover the right cannabis for them and buy it from local dispensaries, for pickup or delivery.
What’s more, Leafly is the world’s largest trusted resource for cannabis education, information, news, and trends. From our extensive strain database and Cannabis 101 to our flagship Jobs Report and Social Impact hub, Leafly plays a vital role in destigmatizing cannabis and helping consumers understand the power the plant can play in their own lives. We also partner with other mission-driven organizations to build a more just and equitable industry for all.
But here’s what you really want to know: a career at Leafly is exciting, rewarding, and ripe with opportunities for growth. We value creative thinkers, and offer competitive salary and benefits, excellent perks, incredible work culture, and the promise that you’ll never be bored. As a company, we’ve done some pretty amazing things—but none of it is possible without the amazing people who make up our team. If you join us, you can be sure that you’ll be joining a strong, innovative, and passionate group of individuals on a mission to change the world for the better.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
ABOUT THE ROLE
We work in cross-functional squads, with product owners, designers, and engineers working side-by-side toward shared goals while at the same time, we are on the product engineering team together. We believe lean and agile principles are the best way to deliver value to our customers while making engineering satisfaction and happiness awesome. . We aim for each squad to have the right mix of full stack, web, and api developers, so that together they are equipped to solve whatever problems come their way. We love our customers and are excited to be part of this groundbreaking cannabis industry!
WHAT WE LOOK FOR
You prioritize customers. You are results oriented, pragmatic, and good at negotiating tradeoffs between technical objectives and product objectives.
Iterative and data-driven. You know how to break down the work in order to frequently deliver incremental value. You’re experienced with testing into better solutions than we originally envisioned.
Technical excellence and a growth mindset. You’re passionate about honing your craft and writing high quality code that inspires your teammates.
Depth and breadth. Where you’re an expert, you’ll hit the ground running and lead by example. Where you’re not, you’re ready to learn quickly.
Self-starter and collaborative. You’re comfortable working independently as well as pairing or swarming with your teammates. You ask for help when you need it, and you help others when they need it.
You will make us better. You bring expertise, skills, or perspective we could use more of. You’ll help us make better decisions and build better products.
WHAT YOU WOULD BE DOING
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention, grow revenue, and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. You develop and implement change management plans to grow product adoption and orders with individual customers and at scale. You are expected to partner with customers to help them achieve their goals and drive maximum value from their investment.
Responsibilities:
Work with our Onboarding team to ensure customers are properly onboarded trained on how to use our products and understand how to maximize their footprint on Leafly
Continue to Understand the individual goals and objectives of each dispensary to make recommendations, advise these customers on best practices, and conduct ad hoc training as needed.
Conduct account reviews every 90 days to review goals and objectives, measure progress to goals, reinforce ROI through data and insights.
Partner with Account Executives to conduct renewal meetings, understand goals and objectives, and make recommendations to secure renewals, grow revenue, and build strong partnerships
Conduct intervention calls and meetings with at-risk customers
Facilitate communications (written and verbal) and objection handling to prevent customers from canceling
Identify upsell opportunities for Account Executive (counterpart)
Advocate customer needs/issues cross-departmentally and own communication back to the customer in order to address their concerns.
Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market
Expected to travel in market, visiting retailers, at a minimum 20% of the time
WHAT YOU BRING
Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position
Experience with call and meeting activity requirements
BS/BA degree from a 4-year college or university
Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment
Strong verbal and written communication skills
Excellent organizational and time management skills
Sound business judgment, proven ability to influence others, and strong analytical thinking skills
Ability to challenge customers and defend Leafly’s value
Experience analyzing data, trends, and customer information to identify growth opportunities
Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise
Proficient with Salesforce
Willingness to travel in market
WHAT LEAFLY CAN OFFER
Competitive salary and bonus
Equity plan
Unlimited Vacation
Full coverage on health & dental plans
401k matching up to 3.5%
Pet Insurance
Flexible work schedule
Fully remote with WFH allowance
Cell Phone allowance
ABOUT LEAFLY
Leafly is on a mission to empower consumers, retailers, and brands in the cannabis space. Built as a strain database more than a decade ago, Leafly has since grown into the leading legal cannabis marketplace in the U.S. helping over 100 million annual visitors discover the right cannabis for them and buy it from local dispensaries, for pickup or delivery.
What’s more, Leafly is the world’s largest trusted resource for cannabis education, information, news, and trends. From our extensive strain database and Cannabis 101 to our flagship Jobs Report and Social Impact hub, Leafly plays a vital role in destigmatizing cannabis and helping consumers understand the power the plant can play in their own lives. We also partner with other mission-driven organizations to build a more just and equitable industry for all.
But here’s what you really want to know: a career at Leafly is exciting, rewarding, and ripe with opportunities for growth. We value creative thinkers, and offer competitive salary and benefits, excellent perks, incredible work culture, and the promise that you’ll never be bored. As a company, we’ve done some pretty amazing things—but none of it is possible without the amazing people who make up our team. If you join us, you can be sure that you’ll be joining a strong, innovative, and passionate group of individuals on a mission to change the world for the better.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
Apply for this job with Leafly
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Our mission is to empower and create more entrepreneurs of color in the cannabis industry. An industry that once negatively impacted people of color is now used to empower. Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
Good Tree is seeking a Customer Success Manager to join our growing Customer Success Team. This candidate will be an experienced professional with expertise in building client relationships, servicing and selling to customers with the ability to establish the new, foster the old, and handle the unique. The ideal candidate is one who has experience with web-based technologies, is passionate about solving customer needs, has simple and effective communications skills via phone and email, and is able to set customer expectations which help set the mood for customer retention. Additionally, this candidate should have the ability to learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. As the voice of the customer, you will also work closely with the CS team, Sales, Product, and Technology promoting a Customer-Centric culture within Good Tree.
Responsibilities include :
- The primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal.
- Regularly monitored platform usage and proactively contacted clients whose usage dipped to ensure the health of the relationship.
- Utilized CRM to keep track of key account data, opportunities, logging calls, and relevant notes.
- Lead customer training sessions as part of onboarding and ongoing product adoption.
- Act as a communications liaison between Technical Support, Customer Success, and Customers.
- Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using Contract Logix solutions.
- Educate customers on the use and benefits of Contract Logix solutions. * Provide customers with information and assistance regarding product updates and new features.
Qualifications:
* 2+ years in a Customer Facing role in a SaaS B2B company
* Experience working with brand image and promoting value through customer experience
* Exceptional ability to communicate and foster positive business relationships * Technical skills required, as they relate for the use of the product to service to be solid
* Accountability and personal organization are essential
* Experience analyzing and optimizing the existing processes in the Customer Success department
* Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
* Knowledgeable of cannabis and cannabis industry
Pay: $55,000.00 - $90,000.00 per year
Benefits: * Dental insurance * Disability insurance * Health insurance * Life insurance * Paid time off * Vision insurance
Job Type: Full-time
Pay: $55,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Whittier, CA 90601: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Microsoft Office: 2 years (Required)
- Sales: 2 years (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Apply for this job with Good Tree
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Our mission is to empower and create more entrepreneurs of color in the cannabis industry. An industry that once negatively impacted people of color is now used to empower. Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
Good Tree is seeking a Customer Success Manager to join our growing Customer Success Team. This candidate will be an experienced professional with expertise in building client relationships, servicing and selling to customers with the ability to establish the new, foster the old, and handle the unique. The ideal candidate is one who has experience with web-based technologies, is passionate about solving customer needs, has simple and effective communications skills via phone and email, and is able to set customer expectations which help set the mood for customer retention. Additionally, this candidate should have the ability to learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. As the voice of the customer, you will also work closely with the CS team, Sales, Product, and Technology promoting a Customer-Centric culture within Good Tree.
Responsibilities include :
- The primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal.
- Regularly monitored platform usage and proactively contacted clients whose usage dipped to ensure the health of the relationship.
- Utilized CRM to keep track of key account data, opportunities, logging calls, and relevant notes.
- Lead customer training sessions as part of onboarding and ongoing product adoption.
- Act as a communications liaison between Technical Support, Customer Success, and Customers.
- Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using Contract Logix solutions.
- Educate customers on the use and benefits of Contract Logix solutions. * Provide customers with information and assistance regarding product updates and new features.
Qualifications:
* 2+ years in a Customer Facing role in a SaaS B2B company
* Experience working with brand image and promoting value through customer experience
* Exceptional ability to communicate and foster positive business relationships * Technical skills required, as they relate for the use of the product to service to be solid
* Accountability and personal organization are essential
* Experience analyzing and optimizing the existing processes in the Customer Success department
* Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
* Knowledgeable of cannabis and cannabis industry
Pay: $55,000.00 - $90,000.00 per year
Benefits: * Dental insurance * Disability insurance * Health insurance * Life insurance * Paid time off * Vision insurance
Job Type: Full-time
Pay: $55,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Buena Park, CA 90601: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Microsoft Office: 2 years (Required)
- Sales: 2 years (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Apply for this job with Good Tree
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Our mission is to empower and create more entrepreneurs of color in the cannabis industry. An industry that once negatively impacted people of color is now used to empower. Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
Good Tree is seeking a Customer Success Manager to join our growing Customer Success Team. This candidate will be an experienced professional with expertise in building client relationships, servicing and selling to customers with the ability to establish the new, foster the old, and handle the unique. The ideal candidate is one who has experience with web-based technologies, is passionate about solving customer needs, has simple and effective communications skills via phone and email, and is able to set customer expectations which help set the mood for customer retention. Additionally, this candidate should have the ability to learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. As the voice of the customer, you will also work closely with the CS team, Sales, Product, and Technology promoting a Customer-Centric culture within Good Tree.
Responsibilities include :
- The primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal.
- Regularly monitored platform usage and proactively contacted clients whose usage dipped to ensure the health of the relationship.
- Utilized CRM to keep track of key account data, opportunities, logging calls, and relevant notes.
- Lead customer training sessions as part of onboarding and ongoing product adoption.
- Act as a communications liaison between Technical Support, Customer Success, and Customers.
- Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using Contract Logix solutions.
- Educate customers on the use and benefits of Contract Logix solutions. * Provide customers with information and assistance regarding product updates and new features.
Qualifications:
* 2+ years in a Customer Facing role in a SaaS B2B company
* Experience working with brand image and promoting value through customer experience
* Exceptional ability to communicate and foster positive business relationships * Technical skills required, as they relate for the use of the product to service to be solid
* Accountability and personal organization are essential
* Experience analyzing and optimizing the existing processes in the Customer Success department
* Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
* Knowledgeable of cannabis and cannabis industry
Pay: $55,000.00 - $90,000.00 per year
Benefits: * Dental insurance * Disability insurance * Health insurance * Life insurance * Paid time off * Vision insurance
Job Type: Full-time
Pay: $55,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Downey, CA 90241: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Microsoft Office: 2 years (Required)
- Sales: 2 years (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Apply for this job with Good Tree
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Job Type
Full-time
Full Job Description
About Us:
At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.
We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.
Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.
Our well-established company is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.
Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About the Job:
The purpose of the Regional Manager - Wholesale Customer Success (Regional Manager - Field Marketing) is to work closely with the National Sales Director and VP of Sales to align on Sales team needs, and actively bring programs and solutions to key accounts, collaborating and aligning with the Marketing team to deliver impactful marketing efforts to support wholesale accounts with an ROI focus.
About You:
General:
Required Knowledge and Skills:
Education/Experience:
Technological Skills:
Job Type
Full-time
Full Job Description
About Us:
At Holistic Industries we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. As our name suggests, we care for the whole person. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest and fastest growing private MSOs (Multi-State Operators) in the country. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We have one of the most seasoned teams in the industry, a budding "Greenhouse of Brands" and a meaningful model of doing well by doing good. Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We are committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in the space. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.
We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.
Our team includes the nation’s most knowledgeable experts in cultivation and medical dispensing, along with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products and retail experience at scale.
Our well-established company is growing rapidly and adding to our team of professionals and specialists. Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work, shop, and invest.
Holistic Industries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About the Job:
The purpose of the Regional Manager - Wholesale Customer Success (Regional Manager - Field Marketing) is to work closely with the National Sales Director and VP of Sales to align on Sales team needs, and actively bring programs and solutions to key accounts, collaborating and aligning with the Marketing team to deliver impactful marketing efforts to support wholesale accounts with an ROI focus.
-
Support Customer Service Representatives (CSRs) and Sales Account Managers with these key drivers:
- Increasing product sell through at key accounts
- Supporting B2B accounts with POS content and effective merchandising
- Providing B2B accounts with in-store activations to help sell the brands
- Training, coaching and managing CSRs to ensure product sell through in key accounts
- Creating field education programs to train retail staff in B2B accounts, as well as offering consumer education
- Developing and executing B2B campaigns that increase accounts, sell-through, and down-funnel conversion
- Leveraging marketing assets (i.e. events, partnerships, swag, social media, digital collateral, printed materials) to strengthen wholesale relationships and drive results
- Scheduling and staffing events at wholesale dispensaries and other promotional entertainment including budtender appreciation events and sales trainings
- Coordinating efforts with Director of Events - (i.e., cannabis conferences, brand rollout scheduling)
- Developing and deploying seasonal campaigns & promotions supported by comprehensive playbooks and tool kits including all relevant sales collateral
- Proactively supporting CSRs and Sales Account Managers, providing market intel and insight to ensure a better understanding of each customer profile, and their ongoing needs and requirements, which will ensure their continued growth and drive account retention.
- Prioritizing long-term clients who are highly profitable and impact the reputation and brand in the wider market driving in-bound interest
- Working with customers to continuously align goals, ensure customers are satisfied with the services, and improve on areas that need attention.
- Staying on top of industry trends to identify potential opportunities for company growth
-
Physical Requirements of the Job: While performing the duties of this job, the employee is regularly required to perform grasping, lifting, walking, standing, talking, hearing, seeing, and repetitive motions. Must be able to lift, carry and balance up to 50 pounds, may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching. Moderate to loud exposure to noise level. Long periods of screen use. Long periods of sitting.
The employee is regularly required to drive a vehicle pulling a trailer and manage both vehicles safely and effectively.
May include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching. Ability to tolerate moderate to loud exposure to noise level. Exposure to long periods of bright lights. Long periods of prolonged use of office equipment including computers and phones.
About You:
General:
- Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state marijuana licensing regulations.
Required Knowledge and Skills:
- Excellent written and verbal communications skills
- Professional demeanor, strong work ethic
Education/Experience:
- A high school diploma or equivalent is required; a 2- or 4-year degree in a related field is preferred
- Cannabis industry marketing experience preferred
- Knowledge of and passion for cannabis and cannabis industry, especially in California
- Ability to easily establish professional relationships & develop rapport with others
- Bachelor’s degree in business administration, marketing, or a related field, as well as several years of customer management or sales experience.
- Outstanding interpersonal skills are imperative for building strong relationships and resolving issues.
- Ability to challenge the status quo and pursue new ideas
- Engaging personality with strong communication and presentation skills
- Excellent project management and leadership skills.
- Excellent verbal and written communication skills including skilled copywriting abilities
- Experience with design software; Adobe Illustrator, PhotoShop, InDesign, etc. a bonus
- Strong B2B client facing experience
- Strong organizational skills, detail-oriented and self-motivated
- Ability to work in a fast-paced, high growth environment while juggling multiple priorities
- Ability to utilize and leverage brand insights to make thoughtful recommendation
- Familiarity with paid (and organic) tactics and business management tools on Facebook, Twitter, Instagram, YouTube, Google, etc.
- Experience using data to measure impact and determine optimization and improvement techniques
- Thinks strategically, but takes pride in flawless tactical execution
- Ability to work collaboratively in a team environment
- Can-do attitude to find ways to break down barriers
- Ability and willingness to work flexible hours including occasional evenings, weekends, and some holidays to meet the needs of the business
Technological Skills:
- Proficient in Microsoft Office, specifically Word, Excel, Outlook, PowerPoint, and SharePoint
Apply for this job with Holistic Industries
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
HELP MAKE HISTORY in one of the fastest growing industries in the world. Leafly is the most trusted brand in cannabis with the largest audience: millions of people around the world start their cannabis journey with Leafly, and it’s because we are not your typical cannabis company. Compliance, education and innovation are equal parts of Leafly’s DNA. We are shaping the global cannabis industry for the better, accessible to all, from the cannabis curious to the everyday consumer, by building the world’s destination for everyone to discover, find and buy cannabis.
If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefit packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.
What we are looking for in this role
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.
What we look for in our Customer Success Managers
We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM’s must be results-oriented and willing to dig into the details. CSM’s must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!
Responsibilities:
Requirements
Preferred Qualifications
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefit packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.
What we are looking for in this role
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.
What we look for in our Customer Success Managers
We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM’s must be results-oriented and willing to dig into the details. CSM’s must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!
Responsibilities:
- Work with our Onboarding team to ensure customers are trained on how to use our products and understand how to maximize their footprint on Leafly
- Continue to advise these customer on best practices and conduct ad hoc training as needed throughout their customer lifecycle
- Conduct account reviews to communicate ROI and measure progress to goals
- Conduct meetings with renewal customers; assess customer sentiment and collaborate with AM counterpart to help secure renewal
- Conduct ad hoc intervention calls and meetings with at risk customers
- Create and execute comms and objection handling to prevent customers from canceling
- Identify upsell expansion opportunities for AM counterpart
- Advocate customer needs/issues cross-departmentally and program-manage customer concerns
- Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market
Requirements
- Must have 3+ years' experience in a Customer Success Manager, Account Manager or Account Executive-type position
- Experience with call and meeting activity requirements
- BS/BA degree from a 4 year college or university
- Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment
- Strong verbal and written communication skills
Preferred Qualifications
- Excellent organizational and time management skills
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills
- Ability to challenge customers and defend Leafly’s value
- Experience analyzing data, trends and customer information to identify growth opportunities
- Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they arise
- Proficient with Salesforce
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
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HELP MAKE HISTORY in one of the fastest growing industries in the world. Leafly is the most trusted brand in cannabis with the largest audience: millions of people around the world start their cannabis journey with Leafly, and it’s because we are not your typical cannabis company. Compliance, education and innovation are equal parts of Leafly’s DNA. We are shaping the global cannabis industry for the better, accessible to all, from the cannabis curious to the everyday consumer, by building the world’s destination for everyone to discover, find and buy cannabis.
If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefit packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.
What we are looking for in this role
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.
What we look for in our Customer Success Managers
We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM’s must be results-oriented and willing to dig into the details. CSM’s must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!
Responsibilities:
Basic Qualifications
Preferred Qualifications
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefit packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.
What we are looking for in this role
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.
What we look for in our Customer Success Managers
We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM’s must be results-oriented and willing to dig into the details. CSM’s must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!
Responsibilities:
- Creating and implementing change management plans; establishing goals and helping customers achieve their objectives
- Diving deep into data to identify trends and insights (and measure results)
- Providing "voice of customer feedback" to internal Leafly teams
- Creating customized resources, tools, training, and collateral to support product adoption & drive orders
- Secure deals, facilitate guerilla marketing programs to grow orders
- Conduct renewals for all existing contracts
- Manage post-sales communication related to ROI, new products and programs
- Facilitate onboarding, training and asset creation
- Partner with AE’s to help identify upsell opportunities
- Advocate customer needs/issues cross-departmentally and program-manage customer concerns
- Send weekly, monthly, and quarterly customers recaps and conduct monthly and quarterly calls
- Persuade customers to use more products and use them more frequently
- Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market
- Manage and facilitate vendor days and other in-market marketing activations
- Create and execute comms and objection handling to prevent customers from canceling
Basic Qualifications
- BS/BA degree from a 4 year college or university
- 3+ years' experience in a Customer Success, Account Management, Business Development, or other client-facing role
- Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment
- Strong verbal and written communication skills
Preferred Qualifications
- Excellent organizational, project management, and time management skills
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills
- Experience analyzing data, trends and customer information to identify product or service growth opportunities
- Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges as they come up
- Proven ability to influence others
- Proficient with Salesforce and building presentations
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
Apply for this job with Leafly
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Salary
$65,000 a year
Full Job Description
Salary
$65,000 a year
Full Job Description
Flowhub is on a mission to empower cannabis dispensaries to grow their businesses, delight their customers, and unlock business growth. Retailers large to small in the burgeoning industry trust Flowhub to accelerate their sales, manage inventory, stay compliant, and process $3B+ in cannabis sales annually. We exist to make safe cannabis products accessible to every adult on planet Earth. We exist to make safe cannabis products accessible to every adult on planet Earth.
Sales is the variable that most affects a company's success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.
The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers. You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.
Responsibilities:
- Build and nurture customer relationships. Regularly meet with your customers to maintain and strengthen their ties with Flowhub.
- Assist customers in setting and tracking goals that highlight the value in Flowhub.
- Create processes, procedures, and tactics to help reduce customer churn.
- Create and participate in webinars that deliver business value.
- Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)
- Engage with sales and Implementation for seamless project handoff for new customers.
- Retention. Handle escalations to determine primary risk reasons and update accordingly on resolution timelines. Ensure there is awareness of all features/functionality and that proper workflows are adopted.
- Maintain up-to-date Account Health status for at-risk customers.
- Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.
- Ensure churn risk reasons are accurately captured and documented.
- Influence Product decisions. Represent your customer needs to R&D.
Qualifications:
- A genuine interest in helping businesses be successful and a commitment to continuous improvement
- 2+ years of previous experience in customer success or management in cannabis retail. The ideal candidate would have both.
- Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)
- Proven record of helping customers hit their goals
Compensation: $65k
About Flowhub:
At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth. Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting. Our mission is to empower dispensary growth and help business owners achieve their dreams.
Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually. As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.
Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo. Flowhub has raised nearly $45 million in venture funding.
Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) & US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses. USCC's mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition.
Apply for this job with Flowhub
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Salary
$65,000 a year
Full Job Description
Salary
$65,000 a year
Full Job Description
Flowhub is on a mission to empower cannabis dispensaries to grow their businesses, delight their customers, and unlock business growth. Retailers large to small in the burgeoning industry trust Flowhub to accelerate their sales, manage inventory, stay compliant, and process $3B+ in cannabis sales annually. We exist to make safe cannabis products accessible to every adult on planet Earth. We exist to make safe cannabis products accessible to every adult on planet Earth.
Sales is the variable that most affects a company’s success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.
The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers. You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.
Responsibilities:
- Build and nurture customer relationships. Regularly meet with your customers to maintain and strengthen their ties with Flowhub.
- Assist customers in setting and tracking goals that highlight the value in Flowhub.
- Create processes, procedures, and tactics to help reduce customer churn.
- Create and participate in webinars that deliver business value.
- Construct strategies around delivering helpful content (tips and tricks, new features, SOPs)
- Engage with sales and Implementation for seamless project handoff for new customers.
- Retention. Handle escalations to determine primary risk reasons and update accordingly on resolution timelines. Ensure there is awareness of all features/functionality and that proper workflows are adopted.
- Maintain up-to-date Account Health status for at-risk customers.
- Maintain Salesforce data changes, record keeping, and overall accuracy for your book of business.
- Ensure churn risk reasons are accurately captured and documented.
- Influence Product decisions. Represent your customer needs to R&D.
Qualifications:
- A genuine interest in helping businesses be successful and a commitment to continuous improvement
- 2+ years of previous experience in customer success or management in cannabis retail. The ideal candidate would have both.
- Experience with an in-house CRM tool (Salesforce, Hubspot, etc.)
- Proven record of helping customers hit their goals
Compensation: $65k
About Flowhub:
At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth. Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting. Our mission is to empower dispensary growth and help business owners achieve their dreams.
Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually. As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.
Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo. Flowhub has raised nearly $45 million in venture funding.
Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) & US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses. USCC’s mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition.
Apply for this job with Flowhub
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Our Greenbits team is looking to hire a Customer Success Manager to support our growth. We're looking for someone energetic, enthusiastic, client obsessed and organized to build and cultivate relationships our customers. This role will be pivotal in tending to their needs, deriving key product insights, managing their requests, and optimizing their sales and performance. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
What You'll Do...
- Foster positive customer relationships to maximize their benefit from the platform.
- Proactively reach out to at risk customers to address customer effort and reduce churn.
- Maintain high renewal for a book of named accounts
- Partner with customer support to understand real time customer issues and bugs
- Share customer feedback and trends with product teams to ensure high quality and continuous improvement
- Partner with our internal compliance team
What You Bring...
- 2+ years of customer success, account management, or strategic consulting in B2B SaaS
- Strong interpersonal skills and experience building strong internal and external relationships
- Project management experience
- Previous retail cannabis industry experience a plus
- Familiarity with Salesforce.com, JIRA/Atlassian, Microsoft Office, Google applications
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
LeafLogix is rapidly expanding and looking for experienced Customer Success Managers to help provide industry leading support to the biggest brands in Cannabis. In this role you will manage a book of existing customers with your focus on maintaining communication, helping them grow their business, and advocating for their business needs. You will set a recurring cadence for meeting with your customers to ensure their satisfaction and success. Your feedback will be key to helping LeafLogix support our customers and shape our roadmap.
What You'll Do...
- Own relationships with customers, building engagement strategies to help them drive revenue and get the most out of their LeafLogix partnership
- Deliver insights to customers to ensure that they get the most out of the software with the aim of helping grow our customer base and loyalty.
- Effectively communicate the benefits of our software via phone, email and video demos.
- Help shape future product development based on trends in conversations with customers.
- Get ahead of challenges through effectively navigating complex situations.
- Define and optimize LeafLogix's processes around onboarding and customer success .
- Delivering and communicating positive ROI to our clients; throughout the customer lifecycle.
- Lead critical client conversations and manage pre-churn conversations .
What You Bring...
- Previous LeafLogix experience or other Cannabis technology a must.
- 2+ years experience in dispensary management, account management, vendor relations, customer success or related role.
- Desire to provide leadership over challenging assignments.
- Very strong written and verbal communication skills as well as strong organizational skills.
- Commitment to providing an exceptional customer experience.
- Ability to thrive at a rapidly growing company that requires quick thinking and flexibility.
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to hire a Customer Success Manager to support our growth. We're looking for someone energetic, enthusiastic, client obsessed and organized to build and cultivate relationships with dispensaries that use our platform(s). This role will be pivotal in tending to their needs, deriving key product insights, managing their requests, and optimizing their sales and performance. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
We're a fast-paced startup in an exciting and emerging new industry. Not only will you strongly contribute to our culture and practices, but you'll help shape the Customer Success department itself.
What You'll Do...
- Own relationships with dispensaries, building engagement strategies to help them drive revenue and get the most out of their dutchie partnership
- Deliver insights to customers to ensure that they get the most out of dutchie's software with the aim of helping grow our customer base and loyalty.
- Effectively communicate the benefits of our software via phone, email and video demos
- Optimize dispensary websites for conversions
- Encourage dispensaries to drive sales through marketing and promotions
- Help shape future product development based on trends in conversations with customers
- Get ahead of challenges through effectively navigating complex situations
- Use data to help dispensaries be as successful as possible through the platform
- Define and optimize dutchie's processes around onboarding and customer success
- Delivering and communicating positive ROI to our clients; throughout the customer lifecycle
- Lead critical client conversations and manage pre-churn conversations
What You Bring…
- Be client obsessed
- 2 - 3+ years of SaaS customer success experience
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give customers the white glove treatment
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Creative thinker, always coming up ways to gain more out of relationships
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Salary
From $60,000 a year
Job Type
Full-time
Number of hires for this role
1
Full Job Description
Salary
From $60,000 a year
Job Type
Full-time
Number of hires for this role
1
Full Job Description
Join us in our exciting journey! Headset is The Cannabis Data Intelligence Company. Founded in 2015 and recently named one of the top 50 start-ups to watch in 2019 by BuiltIn Seattle, Headset is the only company turning retail data into real-time analytics for the cannabis industry. Created by the team that founded Leafly, our mission is to help retailers, operators, brands, and investors make better-informed business decisions through data. Are you ready to be part of a great team helping an ever-evolving and exciting industry?
We are looking for a motivated Customer Success Manager to join our small but mighty team! Reporting to the VP of Sales, you will be responsible for developing deep relationships and proactively monitoring the health of your book of business. You will also work to train the customers on our products and cross-sell when possible. Lastly, you will work internally to remove obstacles for the customers.
What you'll be doing
- Build relationships with customers through touchpoints, responding to inquiries, and helping Support with any issues
- Works with at-risk customers and aims to rescue churn
- Maintains accurate records of customer interactions in Salesforce
- Participates in webinars and other training for customers
- Uses LinkedIn to network with current and future customers and manages all communications
- Help build our CS team, including running reports for managements, actively participate in meetings, and make improvements where needed
What you’ll bring:
- Strong experience in Customer Success, usually gained around 2 years of experience
- Ability to build relationships with the customers, proactively monitor the health of the relationship, reach out and save at-risk customers, and drive to renewals.
- You will be working in Salesforce and Outreach daily, having some experience is great, but a willingness to learn is even better!
Bonus
- Experience working in the cannabis industry in any adult-use or medical market
Our valuesAt Headset, we are a group of people, working to fulfill a common mission. How we act – with each other and our customers – embodies the five core values we believe in:
- Ownership – “Find the holes and fix them; Dedication”
- Trust – “Integrity; Radical transparency”
- Empathy – “Deep understanding; Team before self”
- Data – “Data driven to the core; Measurement is critical”
- Growth – “Speed is critical; Keep it simple”
We know that meaningful results require not only the right approach but also the right people. We invite you to push the cannabis industry forward with us. You will have the opportunity to play an important part in helping our clients make data-driven decisions about their business and ultimately help them navigate a highly competitive and ever-changing landscape.
This will be a full-time (40 hour a week) position and the rate quoted on Indeed is just the "starting at" rate - we will discuss your salary requests if you are selected for a phone screen. You will receive benefits, stock options, and the ability to learn and grow in an expanding industry. Benefits include flexible paid time off, medical benefits, and much more! We are a “remote-friendly” company and are looking for strong teammates across the USA and Canada. Headset is an equal opportunity employer.
Is this you? Do you share our values? Does this sound like the kind of environment where you’ll feel inspired to do your best and most meaningful work? If the answer is yes, we’d love to hear from you.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:We are a remote-friendly company with HQ in Seattle. We have stayed connected through fun virtual social events, funds for home office improvement, and unique reality events via new Occulus headsets!
Application Question(s):
- We proudly support producers and retailers in the cannabis industry. Please let us know why you are interested in joining this growing industry.
Experience:
- Customer Success: 1 year (Preferred)
Work Location:
- Fully Remote
Company's website:
- headset.io
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings
Apply for this job with Headset
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $3B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations.
Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About The Role
Dutchie is experiencing phenomenal dispensary acquisition across the US and Canada. This role is critical to maintaining new and existing clients on the dutchie platform, specifically clients on the West Coast. With a Dispensary First and growth- mindset, helping clients achieve success while proving positive ROI is paramount to this role.
What You'll Do
- Manage a book of business of dispensaries, including full lifecycle support (from implementation handoff through engagement)
- Represent the voice of the customer to provide input into every core product, marketing and sales process
- Own and maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Collaborate closely with leadership on dispensary growth/expansion opportunities
- When appropriate, collaborate with product and engineering to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers
- Successfully gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and software improvements
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Active management of client relationship, setting and managing expectations proactively and strategically
- Understanding customer outcomes by communicating with customers, analyze customer health metrics, address feedback and gather other client feedback via
- Access and analyze significant amounts of data to identify trends and/or patterns that lead to specific insights about client performance and adoption during client Business Reviews
What You Bring
- 4+ years of SaaS customer success experience
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give customers the white glove treatment
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Creative thinker, always coming up ways to gain more out of relationships
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
What You'll Get...
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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Qualifications
Full Job Description
US work authorization (Required)
High school or equivalent (Preferred)
Customer service: 5 years (Preferred)
Full Job Description
Customer Success Manager
Company Description
At TALARIA, our mission is to push legal cannabis to new heights. We provide secure logistics and related services to our cannabis partners to operate reliably and efficiently to scale.
Job Description
Our company is searching for a motivated and experienced Customer Success Manager (CSM) to lead our customer service efforts. We’re looking for a person who is dedicated to ensuring our customer’s success by providing proactive and unparalleled support to our customers. Your goal is to provide outstanding customer service during the contract execution, on boarding, issue resolution, answering customer questions, and proactive communication with customers. Furthermore, you will work closely with our Director of Operations to support our field teams and help guide recommendations on workflow improvements, develop best practices, and set customer satisfaction goals. You are a problem-solver and comfortable improvising solutions to support our customers.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position. In addition to being an excellent written and verbal communicator, you will also demonstrate an enthusiasm and confidence in taking on tasks or challenges and excellent interpersonal skills.
Responsibilities
- Onboard new clients including contract execution and training on the customer portal.
- Successfully manage and resolve customer issues including responding in a timely manner.
- Escalate customer issues appropriately and in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Maintain accurate records and document all customer service activities and discussions.
- Serve as a consultant and trusted knowledge resource for the customer as to how they can best utilize Talaria’s offerings to provide value to their business.
- Proactively engage customers to verify that they are satisfied with our products, service, and support.
- Develop and maintain client relationships.
- Maintain and report customer quality metrics.
Requirements
- Outstanding written, verbal, and interpersonal communication skills.
- A minimum of 5 years proven experience in a customer facing interactions.
- Strong desire to learn a new industry.
- Willingness to listen, be proactive, and interest in growing the company.
- Travel to clients when needed.
- This role will work remote permanently and you must be able to display competence in operating within a remote work environment.
- Proficiency in Microsoft Office and wiliness to learn other software tools including Slack and Salesforce.
- High School/GED required with a bachelor’s degree preferred but not required.
Compensation
$45,000 - $55,000 per year, full-time role
AAP/ EEO Statement
Talaria Transportation LLC is an equal employment opportunity employer and does not discriminate against employees or applicants based on race, creed, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, or other characteristics of applicable law.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
COVID-19 considerations:This role is permanently remote.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Preferred)
Work Location:
- Fully Remote
This Job Is:
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Company's website:
- https://talaria.com/
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings
Apply for this job with Talaria Transportation
Apply now →
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HELP MAKE HISTORY in one of the fastest growing industries in the world. Leafly is the most trusted brand in cannabis with the largest audience: millions of people around the world start their cannabis journey with Leafly, and it’s because we are not your typical cannabis company. Compliance, education and innovation are equal parts of Leafly’s DNA. We are shaping the global cannabis industry for the better, accessible to all, from the cannabis curious to the everyday consumer, by building the world’s destination for everyone to discover, find and buy cannabis.
If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefit packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.
What we are looking for in this role
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.
What we look for in our Customer Success Managers
We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM’s must be results-oriented and willing to dig into the details. CSM’s must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!
Responsibilities:
Basic Qualifications
Preferred Qualifications
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefit packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.
What we are looking for in this role
As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.
What we look for in our Customer Success Managers
We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM’s must be results-oriented and willing to dig into the details. CSM’s must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!
Responsibilities:
- Creating and implementing change management plans; establishing goals and helping customers achieve their objectives
- Diving deep into data to identify trends and insights (and measure results)
- Providing "voice of customer feedback" to internal Leafly teams
- Creating customized resources, tools, training, and collateral to support product adoption & drive orders
- Secure deals, facilitate guerilla marketing programs to grow orders
- Conduct renewals for all existing contracts
- Manage post-sales communication related to ROI, new products and programs
- Facilitate onboarding, training and asset creation
- Partner with AE’s to help identify upsell opportunities
- Advocate customer needs/issues cross-departmentally and program-manage customer concerns
- Send weekly, monthly, and quarterly customers recaps and conduct monthly and quarterly calls
- Persuade customers to use more products and use them more frequently
- Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market
- Manage and facilitate vendor days and other in-market marketing activations
- Create and execute comms and objection handling to prevent customers from canceling
Basic Qualifications
- BS/BA degree from a 4 year college or university
- 3+ years' experience in a Customer Success, Account Management, Business Development, or other client-facing role
- Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment
- Strong verbal and written communication skills
Preferred Qualifications
- Excellent organizational, project management, and time management skills
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills
- Experience analyzing data, trends and customer information to identify product or service growth opportunities
- Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges as they come up
- Proven ability to influence others
- Proficient with Salesforce and building presentations
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
Apply for this job with Leafly
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
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About LeafLink
The Role
Responsibilities:
Qualifications:
Benefits:
LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.
LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.
With over 5,500 retailers and more than 1,600 brands across 26 territories in the US and Canada, LeafLink is setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $2 billion in wholesale cannabis orders.
Our team, backed by funding from leading VC's, is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2020', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2018', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!
The Role
LeafLink seeks a Customer Success Manager to join our growing Customer Success team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform.
Your number one responsibility day-in and day-out is to delight our customers. You will be part of a team creating a world-class experience for our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will work with a large group of emerging accounts, providing high-quality customer service to accounts at scale. You will reflect LeafLink's core values in all of your customer interactions.
This role is highly collaborative. You will help develop this service line, which will be a new offering for 2021. You will be working cross-functionally across multiple teams, team members and markets. You need to be an excellent communicator and proactive self-starter who is comfortable with change, enjoys a fast pace, and can juggle many tasks and deadlines.
Responsibilities:
- In this role, you will manage a portfolio of emerging customers, owning their success by ensuring they realize the full value and potential of LeafLink.
- You will provide customer service at scale through a one-to-many approach. You'll use Salesforce and internal tools to create automated but strategic and personalized account engagements throughout the customer journey.
- You will identify highlights and key opportunities to deliver to customers through marketing campaigns.
- You will create and distribute resources to familiarize clients with features and best practices.
- You will maintain a deep understanding of the Customer Success by building relationships with clients, providing support to help grow their programs, and identifying and resolving potential issues before they become problems.
- Meet regular touchpoints targets with all clients through automated email and phone support.
- Help customers maximize their usage of and success with the platform.
- Identify new growth opportunities, working cross-functionally to find and create conversions or upsells.
- Maintain updated account notes in Salesforce.
- Become a LeafLink platform expert, staying up to date on the latest features and functionality.
- Facilitate product feedback for customers by documenting bugs and requests in Jira.
- Develop and meet quarterly OKRs.
Qualifications:
- 3+ years of experience managing relationships with a SaaS software solution. Experience with supporting a large group of emerging businesses/SMBs preferred.
- Demonstrated success in a high volume account management role.
- 3+ years communicating technical software including feature demonstrations, functionality overviews, and best practice sharing with non-technical end users.
- Strong communication, interpersonal, and presentation skills.
- Experience in using Salesforce CRM and a strong understanding of Hubspot or other marketing automation tools.
- Experience in online demonstrations and web-based trainings for groups.
- Track record of building and maintaining strong and lasting customer relationships to ensure maximum client success.
Benefits:
- Flexible PTO to give our employees a little extra R&R when they need it
-
Competitive compensation and 401k
-
Comprehensive health coverage (medical, dental, vision) plus flexible spending accounts (FSA)
- A robust stock option plan to give our employees a direct stake in LeafLink's success
- Generous referral bonuses because we believe no one can spot great talent better than our own team
LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.
Apply for this job with LeafLink
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Success ManagerLeaf Trade | CHICAGO
Leaf Trade is the leading B2B marketplace between licensed wholesalers of cannabis products and dispensaries in the highly regulated cannabis markets. Leaf Trade’s suite of software features streamline order management and fulfillment by providing a CRM, essential integrations, and other enterprise tools that save time and help grow cannabis businesses.
Our customers range from single-state businesses that are just getting started, to the majority of the largest, enterprise-level, often publicly traded multi-state operators (MSO) that trust Leaf Trade as the defining standard of cannabis supply chain technology. Check out this feature in Forbes to learn more: https://www.forbes.com/sites/danreich/2019/03/14/how-this-marijuana-tech-startup-is-solving-the-industrys-regulatory-challenges/?sh=1111aacc17d2ps: //
The Role
Leaf Trade is looking to hire a Customer Success Manager (CSM) to oversee the overall customer relationship with assigned accounts. You are responsible for driving adoption based on the customer’s individualized requirements and you love solving problems. You will work closely with the Sales and Product teams to understand account health and identify any product or contract retention risks so the company can proactively support customers in meeting their goals.
Leaf Trade is in a unique position to leave a large footprint in the emerging Cannabis industry. As an early hire of a fast growing startup, the individual should have a strong entrepreneurial spirit and a whatever-it-takes mentality to help the company grow quickly and sustainably. The candidate must have a successful track record of on-boarding new clients, educating them on feature releases, contributing to the retention process and ensuring the resolution of any issues.
Responsibilities
- Understand customer usage and account health to proactively mitigate any renewal risk or product churn
- Identify end-user challenges or requests and proactively connect with Leaf Trade’s Subject Matter Experts (SME’s)
- Analyze customer data to identify trends and trigger opportunities to drive adoption with the customer
- Identify potential upsell opportunities within current accounts
- Provide oversight of specific initiatives, such as new product configuration/onboarding, upgrades etc.
- Has excellent written and oral communication skills and can interface with other departments in the company including: Executive Leadership, Sales, Product Management
- Act as an internal customer advocate working closely with leadership to foster a company wide culture of customer success
Requirements
- Bachelor’s Degree
- 4+ minimum years experience as Customer Success Manager, Customer Experience Lead, and/or Client Engagement Manager
- Working knowledge of IT/Business infrastructure
- Working knowledge of data analysis and performance metrics
- Aptitude in decision making and problem solving
- Strong communication skills including setting goals and objectives
- Excellent writing skills, both to customers and internal staff
- You are a team-player, but you also thrive working autonomously
- Excellent ability to multitask and prioritize workload
- Acute attention to detail
- You absolutely love talking to people on the phone and in person
Desired Skills & Attributes
- 3+ years working with agile software development teams
- Knowledge of the cannabis industry is a plus, not required
Benefits
- Flexible PTO and sick day policy, holidays
- Competitive salary and 401k
- Comprehensive health coverage (medical, dental, vision)
- Meaningful stock option plan
- Vibrant company culture within a casual environment
Leaf Trade is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:Remote work
Education:
- Bachelor's (Required)
Experience:
- Customer relationship management: 4 years (Required)
- Enterprise software: 3 years (Preferred)
Work Location:
- Fully Remote
Company's website:
- https://leaf.trade/
Benefit Conditions:
- Only full-time employees eligible
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with Leaf Trade
Apply now →
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Dispatcher/Customer Service Success Manager
Good Tree CBD & Organic Marijuana Delivery
3 years ago
Good Tree is looking for a Customer Success Manager who will closely consult with our patients to develop custom experiences and implementations that promote and push our brands’ business objective. It is an extremely proactive role, which will require strategic planning, internal and external advocacy, and initiative-based messaging to motivate patient and team action.
As our Customer Success Manager, you will become a pro at dispatching and an expert in navigating the world's most advanced fleet management platform. You will learn to manage our inventory website in order to understand trends, and the best practices for dispatching and overarching delivery success. As a leader and Success Manager at Good Tree, you should be highly passionate and motivated by client retention and growth. You will manage the overall connection of Relationship Managers and patients, and will take responsibility for the long-term relationships of all of our patients. You will seek solutions to guarantee operational excellence, pay attention to detail, and identify proper opportunities to extend our products and service.
Additional Responsibilities
-Develop custom Success Plans for each customer with analytical poise in order to deliver overall satisfactory encounters
-Drive positive interactions amongst patients and partners, identify unspoken patient issues, and establish appropriate next steps to enhance success metrics
-Track productivity of Relationship Managers to ensure entire team is reaching all set goals
-Drive positive interactions, be attentive in identifying unspoken or unsolved patient issues, and establish appropriate steps to enhance sales and relationships
-Input and identify new and returning patient accounts and information
-Work with team stakeholders, such as Product, Marketing, Operations, etc.
-Accurately measure, weigh, and package cannabis and cannabis product according to current California state regulation*
-Effectively, efficiently, and kindly handle a high volume of inbound calls and inquiries
Does This Sound Like You?
-Bachelor's Degree or higher
-Demonstrated skills in analytics, presentation, teamwork, and customer management
-4-10 years experience managing/consulting customer accounts, or customer service
-Experience in planning and managing multiple cross functional projects
-Experience in Human Resources, Program Management, Account Management, Healthcare, and/or Leadership Development (preferred)
Please visit growingtalent.org to learn more about Good Tree. Cover Letter Preferred.
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to create an inclusive environment for all staff and employees.
Job Types: Full-time, Part-time
Pay: $21.00 - $27.00 per hour
Benefits:
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Work authorization:
- United States (Preferred)
Shifts:
- Morning (Preferred)
- Mid-Day (Preferred)
- Evening (Preferred)
Required travel:
- 100% (Preferred)
Apply for this job with Good Tree CBD & Organic Marijuana Delivery
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Full Job Description
About LeafLink
The Role
Responsibilities:
Qualifications:
Benefits:
LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.
About LeafLink
LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.
With over 5,500 retailers and more than 1,600 brands across 26 territories in the US and Canada, LeafLink is setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $2 billion in wholesale cannabis orders.
Our team, backed by funding from leading VC's, is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2020', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2018', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!
The Role
LeafLink seeks a Customer Success Manager to join our growing Customer Success team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform.
Your number one responsibility day-in and day-out is to delight our customers. You will be part of a team creating a world-class experience for our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will work with a large group of emerging accounts, providing high-quality customer service to accounts at scale. You will reflect LeafLink's core values in all of your customer interactions.
This role is highly collaborative. You will help develop this service line, which will be a new offering for 2021. You will be working cross-functionally across multiple teams, team members and markets. You need to be an excellent communicator and proactive self-starter who is comfortable with change, enjoys a fast pace, and can juggle many tasks and deadlines.
Responsibilities:
- In this role, you will manage a portfolio of emerging customers, owning their success by ensuring they realize the full value and potential of LeafLink.
- You will provide customer service at scale through a one-to-many approach. You'll use Salesforce and internal tools to create automated but strategic and personalized account engagements throughout the customer journey.
- You will identify highlights and key opportunities to deliver to customers through marketing campaigns.
- You will create and distribute resources to familiarize clients with features and best practices.
- You will maintain a deep understanding of the Customer Success by building relationships with clients, providing support to help grow their programs, and identifying and resolving potential issues before they become problems.
- Meet regular touchpoints targets with all clients through automated email and phone support.
- Help customers maximize their usage of and success with the platform.
- Identify new growth opportunities, working cross-functionally to find and create conversions or upsells.
- Maintain updated account notes in Salesforce.
- Become a LeafLink platform expert, staying up to date on the latest features and functionality.
- Facilitate product feedback for customers by documenting bugs and requests in Jira.
- Develop and meet quarterly OKRs.
Qualifications:
- 3+ years of experience managing relationships with a SaaS software solution. Experience with supporting a large group of emerging businesses/SMBs preferred.
- Demonstrated success in a high volume account management role.
- 3+ years communicating technical software including feature demonstrations, functionality overviews, and best practice sharing with non-technical end users.
- Strong communication, interpersonal, and presentation skills.
- Experience in using Salesforce CRM and a strong understanding of Hubspot or other marketing automation tools.
- Experience in online demonstrations and web-based trainings for groups.
- Track record of building and maintaining strong and lasting customer relationships to ensure maximum client success.
Benefits:
- Flexible PTO to give our employees a little extra R&R when they need it
-
Competitive compensation and 401k
-
Comprehensive health coverage (medical, dental, vision) plus flexible spending accounts (FSA)
- A robust stock option plan to give our employees a direct stake in LeafLink's success
- Generous referral bonuses because we believe no one can spot great talent better than our own team
LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.
Apply for this job with LeafLink
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually. We are on a mission to make provide safe cannabis access to every adult on the planet.
Sales is the variable that most affects a company’s success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.
The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers. You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.
Responsibilities:
- Manage Relationships. Regularly meet with your customers to maintain and strengthen their relationship with Flowhub.
- Customer's Success. Understand your customer's goals and ensure they are achieved.
- Retention. Maintain your book of business.
- Influence Decisions. Work with product and leadership teams to share customer insights.
Qualifications:
- A genuine interest in helping businesses be successful and a commitment to continued improvement
- 2+ years of previous experience in a customer success or management in cannabis retail
- Experience with an in house CRM tool (Salesforce, hubspot, exc)
- Proven record of helping customers hit their goals
Apply for this job with Flowhub
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually. We are on a mission to make provide safe cannabis access to every adult on the planet.
Sales is the variable that most affects a company's success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.
The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers. You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.
Responsibilities:
- Manage Relationships. Regularly meet with your customers to maintain and strengthen their relationship with Flowhub.
- Customer's Success. Understand your customer's goals and ensure they are achieved.
- Retention. Maintain your book of business.
- Influence Decisions. Work with product and leadership teams to share customer insights.
Qualifications:
- A genuine interest in helping businesses be successful and a commitment to continued improvement
- 2+ years of previous experience in a customer success or management in cannabis retail
- Experience with an in house CRM tool (Salesforce, hubspot, exc)
- Proven record of helping customers hit their goals
Apply for this job with Flowhub
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An exciting opportunity has arisen for a Customer Success Manager to join our growing team. The ideal candidate will be highly organized, a people's person, and uphold our 'customer first' strategy throughout the customer journey. This is a fully remote role.
Our Customer Success Manager will be responsible for ensuring prospective and existing patients have an optimized experience on our platform.
Applicants must have:
- excellent communication skills
- excellent grammar and spelling skills
- a friendly and approachable phone manner
- initiative and be a self-starter
- customer-facing experience
- leadership experience
- excellent organizational skills
- capacity to prioritize and troubleshoot
- ability to delegate and provide support to a dispersed team
- excellent attention to detail
Ideal applicants will have:
- experience in the cannabis industry
- knowledge of the cannabis application process
- experience in medical customer service
- experience with Hubspot
- managerial experience
Reference ID: Customer Success Manager - Leafwell
Contract length: 6 months
Job Types: Full-time, Contract
Salary: $15.00 - $25.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 10 hour shift
- Monday to Friday
- Weekends
COVID-19 considerations:You can work from home 100% of the time (now and ongoing) as long as you have a strong internet connection and a quiet place to answer customer calls.
Experience:
- customer service: 2 years (Required)
- medical marijuana industry: 1 year (Preferred)
Language:
- English (Required)
Work authorization:
- United States (Required)
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We are HOUSE OF BRANDS DISTRIBUTION. We distribute several of the most recognizable names in the cannabis space including PURE Vape, Wally Drops and ROACH. Our mission is to bring trusted, safe and fun products to the industry. Pure has been featured on CBS NEWS and CNN with Dr. Sanjay Gupta as a leader in the vape category. We are looking for a Customer Success Manager in the West LA to DTLA area who embraces the HOUSE OF BRANDS culture.
Responsibilities
- Present, promote and sell Pure Vape, Wally Drops, ROACH and other brands associated with House of Brands
- Establish, develop and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints
- Ensure proper merchandising displays and maintain optimal positioning within the store
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Supply management with reports on customer needs, problems, interests and competitive activities, and potential for new products and services
- Coordinate and conduct product training at vendor sites
- Keep abreast of best practices and promotional trends in the industry
- Continually drive to get more products and more shelf space at each location
- Continuously improve through feedback
Requirements
- CA drivers license, clean driving record and auto insurance
- Excellent communication and presentation skills
- Ability to build and execute strategy to generate new business
- Ability to create and deliver presentations to the audience needs
- High attention to detail, prioritization, time management
- Problem solver and results-driven
Compensation
- Salary plus bonus
- Health insurance benefits
- Path to gain equity in the company
House of Brands provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, House of Brands complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
Job Type: Full-time
Salary: Starts at $55,000.00 plus bonus pay
Job Type: Full-time
Pay: From $55,000.00 per year
Supplemental Pay:
- Bonus pay
Experience:
- Sales: 2 years (Preferred)
Education:
- Bachelor's (Preferred)
Work Location:
- Fully Remote
- On the road
Work Remotely:
- Yes
Apply for this job with House of Brands (Cannabis)
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About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The role of the Senior Manager of Customer Success will be to manage the day to day activities of the customer success team with the support of the Customer Success Project Manager. This person will be responsible for working closely with the Director of Customer Success to build strategic plays around churn, revenue retention, and dispensary success. They will also coach and mentor Customer Success Managers in best practices and tactical measures and work cross-functionally working with Support, Implementation, and Product teams to build a frictionless customer experience.
What You'll Do...
- Conduct an in-depth analysis of the customer journey and the post-sales process and develop a deep understanding of key value drivers to identify improvement areas and opportunities
- Design and implement business processes and systems to scale the customer success organization
- Drive highly visible projects for the customer success organization such as building churn prediction, identification of whitespace, optimizing pricing & packaging to drive retention
- Work with functional leaders to analyze opportunities, synthesize findings, develop go-forward plans, and act as part of the ongoing team to translate recommendations into results
- Help grow a world-class team of Customer Success Managers who will be the critical right-hand partner to all of the business units
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Collaborate with the sales team to achieve maximum growth and expansion potential for existing clients
- Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
What You Bring…
- 3+ years of experience managing Customer Success Managers in SaaS
- 5+ years of experience in Customer Success in SaaS
- A proven track record delivering on or exceeding revenue goals and quota
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Experience developing and implementing strategic playbooks
- Detailed understanding of client business strategy, drivers, goals, and initiatives and translating these into dutchie selling opportunities
- Proven ability to operate effectively in a fast-paced, entrepreneurial startup in which cross-functional teamwork and initiative is a must
- Customer-first attitude while still exhibiting excellent negotiation skills
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
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Are you ready to plant roots and grow with a Denver-based company that is making a name for themselves? If so, we here at Wurk want to meet you! Wurk is the cannabis industry's first all-in-one workforce management solution. We've created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus their energies on making social change in the world in which we live.
The Wurk Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The Customer Success Manager role begins during the sales process and provides value to the customer through the onboarding process (implementation and training), and the transition from onboarding to Customer Support.
What We're Looking For
- Strong leadership skills and communication abilities, both customer-facing and internal.
- Ability to work with cross-functional teams (Sales, Product, Marketing, Implementation, Training, and Support teams).
- Strict self-disciplined and process oriented professional.
- Bachelor's degree required.
What You'll Do
- Partner with Wurk Customers to deliver an outstanding customer experience by utilizing the Wurk platform to drive operational efficiency and compliance for their cannabis business.
- Deliver and communicate ROI for Wurk Customers throughout the customer lifecycle.
- Act as a trusted partner for the customer on use-case and product functionality.
- Quarterback the customer journey by working cross-departmentally to ensure the client experience is satisfactory, leading to increased customer retention.
- Understand customer outcomes by communicating with customers, analyzing customer health metrics, and gathering feedback from customer experience to be shared internally to improve the customer experience.
- Represent the voice of the customer to provide input into the marketing and sales process, product, and internal process improvement.
- Collaborate closely with sales team members to support renewals and expansion opportunities.
- Act as a POC for customer escalations throughout the customer journey.
- Advise Implementation team on ways to improve the customer onboarding experience as it relates to:
- Customer communication channels and customer contacts
- Project plan transparency
- Customer data requirements
- Customer time requirements
- Configuration requests
- Data Validation deadlines
- Customer internal communication
- Customer Training
- Customer Transition from Implementation to Support
- Closing our customer projects through QA Validation
- Close involvement with the customer from the “Verbal Commitment” stage through the Customer's transition to support, attending weekly implementation status calls, compliance calls, internal Project Management meetings, and customer trainings.
The First 30 Days
- Introduction to all enterprise client contacts
- Attendance on Mid-Market and Enterprise external customer Implementation Status Call meetings
- Attendance on all internal prep/strategy Mid-Market and Enterprise implementation meetings related to:
- Internal Hand Offs from Sales > Implementation
- Internal Implementation Kick off call preparation
- Weekly and/or Daily Check-in meetings with VP of Customer Success
What's in it for you?
Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that's going places and leading the industry.
- Apply your technical, project, and problem-solving skills to an evolving market
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of flexible PTO, and access to exciting industry events
- Cell Phone Reimbursement
- Dog-Friendly Workspace
- Eligible to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
- $300 Annual Fitness Stipend
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Apply for this job with Wurk
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Customer Success Manager - Key Accounts in Ancillary Cannabis Start-up
Custom Cones USA
3 years ago
IN-OFFICE ONLY - TACOMA
Custom Cones USA is looking for an Account Manager to join our sales team and create long-term, trusted relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, making sure they are happy, always in stock, or never have any issues with their orders. We are a small, but fast growing start-up, so in addition to your core Account Manager responsibilities, you will be helping our sales team and marketing team with other special projects, as well as working with the founders of the company to improve our entire customer experience.
Core Responsibilities
- Serve as the lead point of contact for your key clients, answering their questions and identifying new business opportunities for them
- Build and maintain strong, long-lasting client relationships - must be passionate and a people person!
- Become familiar with our products/services and recognize opportunities to ethically cross-sell and up-sell your key customers. We never want to sell someone something they don’t need!
- Stay on top of our sales and production teams, ensuring orders are on track and clearly communicating the progress to customers
- Prepare and organize order details, custom quotes, or projects according to customer needs
- Assist with challenging client requests or issue escalations as needed
Required Skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or similarly relevant role
- Demonstrable ability to communicate, present and influence decision makers at all levels of an organization
- Experience with CRM software and MS Office
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Excellent listening, negotiation and problem solving abilities
- Strong written and verbal communication skills. Proficiency in composing concise, accurate and helpful emails
- BA/BS degree in Business Administration, Sales or relevant field
You must be a self-starter to work here! We are a small start-up and you will be in charge of your domain with the ability to start your own internal projects. If you are looking for a job where you can take on many different responsibilities and learn new skills - please reach out!
We are looking for applicants with experience in account management software (CRM), have a flair for client communication, and understand buyer behavior. Ideally, candidates for this role will know how to identify prospective sales leads within existing business and obtain new sales appropriately. We are looking for someone that will be passionate and excited to collaborate with our start-up family to grow our business while keeping our clients satisfied and engaged with our products!
Job Type: Full-time
Pay: $53,000.00 - $58,000.00 per year
Experience:
- Sales: 1 year (Required)
Education:
- Bachelor's (Preferred)
Location:
- Federal Way, WA (Required)
Work Location:
- One location
This Company Describes Its Culture as:
- Innovative -- innovative and risk-taking
- Aggressive -- competitive and growth-oriented
- Team-oriented -- cooperative and collaborative
Company's website:
- www.CustomConesUSA.com
Work Remotely:
- No
Apply for this job with Custom Cones USA
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Customer Success Manager - Key Accounts in Ancillary Cannabis Start-up
Custom Cones USA
3 years ago
IN-OFFICE ONLY - TACOMA
Custom Cones USA is looking for an Account Manager to join our sales team and create long-term, trusted relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, making sure they are happy, always in stock, or never have any issues with their orders. We are a small, but fast growing start-up, so in addition to your core Account Manager responsibilities, you will be helping our sales team and marketing team with other special projects, as well as working with the founders of the company to improve our entire customer experience.
Core Responsibilities
- Serve as the lead point of contact for your key clients, answering their questions and identifying new business opportunities for them
- Build and maintain strong, long-lasting client relationships - must be passionate and a people person!
- Become familiar with our products/services and recognize opportunities to ethically cross-sell and up-sell your key customers. We never want to sell someone something they don’t need!
- Stay on top of our sales and production teams, ensuring orders are on track and clearly communicating the progress to customers
- Prepare and organize order details, custom quotes, or projects according to customer needs
- Assist with challenging client requests or issue escalations as needed
Required Skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or similarly relevant role
- Demonstrable ability to communicate, present and influence decision makers at all levels of an organization
- Experience with CRM software and MS Office
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Excellent listening, negotiation and problem solving abilities
- Strong written and verbal communication skills. Proficiency in composing concise, accurate and helpful emails
- BA/BS degree in Business Administration, Sales or relevant field
You must be a self-starter to work here! We are a small start-up and you will be in charge of your domain with the ability to start your own internal projects. If you are looking for a job where you can take on many different responsibilities and learn new skills - please reach out!
We are looking for applicants with experience in account management software (CRM), have a flair for client communication, and understand buyer behavior. Ideally, candidates for this role will know how to identify prospective sales leads within existing business and obtain new sales appropriately. We are looking for someone that will be passionate and excited to collaborate with our start-up family to grow our business while keeping our clients satisfied and engaged with our products!
Job Type: Full-time
Pay: $53,000.00 - $58,000.00 per year
Benefits:
- Health Insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus Pay
Experience:
- Sales: 1 year (Required)
Education:
- Bachelor's (Preferred)
Location:
- Lakewood, WA 98499 (Required)
Work Location:
- One location
This Company Describes Its Culture as:
- Innovative -- innovative and risk-taking
- Aggressive -- competitive and growth-oriented
- Team-oriented -- cooperative and collaborative
Company's website:
- www.CustomConesUSA.com
Work Remotely:
- No
Apply for this job with Custom Cones USA
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Success Manager - Key Accounts in Ancillary Cannabis Start-up
Custom Cones USA
3 years ago
IN-OFFICE ONLY - TACOMA
Custom Cones USA is looking for an Account Manager to join our sales team and create long-term, trusted relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, making sure they are happy, always in stock, or never have any issues with their orders. We are a small, but fast growing start-up, so in addition to your core Account Manager responsibilities, you will be helping our sales team and marketing team with other special projects, as well as working with the founders of the company to improve our entire customer experience.
Core Responsibilities
- Serve as the lead point of contact for your key clients, answering their questions and identifying new business opportunities for them
- Build and maintain strong, long-lasting client relationships - must be passionate and a people person!
- Become familiar with our products/services and recognize opportunities to ethically cross-sell and up-sell your key customers. We never want to sell someone something they don’t need!
- Stay on top of our sales and production teams, ensuring orders are on track and clearly communicating the progress to customers
- Prepare and organize order details, custom quotes, or projects according to customer needs
- Assist with challenging client requests or issue escalations as needed
Required Skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or similarly relevant role
- Demonstrable ability to communicate, present and influence decision makers at all levels of an organization
- Experience with CRM software and MS Office
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Excellent listening, negotiation and problem solving abilities
- Strong written and verbal communication skills. Proficiency in composing concise, accurate and helpful emails
- BA/BS degree in Business Administration, Sales or relevant field
You must be a self-starter to work here! We are a small start-up and you will be in charge of your domain with the ability to start your own internal projects. If you are looking for a job where you can take on many different responsibilities and learn new skills - please reach out!
We are looking for applicants with experience in account management software (CRM), have a flair for client communication, and understand buyer behavior. Ideally, candidates for this role will know how to identify prospective sales leads within existing business and obtain new sales appropriately. We are looking for someone that will be passionate and excited to collaborate with our start-up family to grow our business while keeping our clients satisfied and engaged with our products!
Job Type: Full-time
Pay: $53,000.00 - $58,000.00 per year
Experience:
- Sales: 1 year (Required)
Education:
- Bachelor's (Preferred)
Location:
- Gig Harbor, WA (Required)
Work Location:
- One location
This Company Describes Its Culture as:
- Innovative -- innovative and risk-taking
- Aggressive -- competitive and growth-oriented
- Team-oriented -- cooperative and collaborative
Company's website:
- www.CustomConesUSA.com
Work Remotely:
- No
Apply for this job with Custom Cones USA
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position: Customer Success ManagerJob Type: Salaried, full time with benefits (PTO, healthcare, and more)Location: In person at our factory in Denver, Colorado near S. Santa Fe Dr & Evans
PurePressure is the world’s #1 solventless extraction equipment manufacturer and education resource. Our equipment is used worldwide and is the industry leader in solventless processing technology. Join one of the best cannabis businesses in the industry!
Job Description: The Customer Success Manager is a customer-facing position that is responsible for ensuring that all PurePressure customers are taken care of post-purchase, with an emphasis on equipment-buying clients. This role focuses on ensuring PurePressure customers are in full communication with, have the support they need to set up their purchases, and are proactively having their various needs being taken care of.
Key Responsibilities:
- Conduct the entire post-purchase onboarding process for PurePressure equipment buying clients, including communication regarding shipping, delivery, setup, usage instructions, and basic troubleshooting
- Work closely with sales and fulfillment to ensure a flawless “white glove” experience for
PurePressure’s top clients
- Communicate frequently with engineering to understand equipment/system setup, takedown, parts list, and other technical aspects of PurePressure’s products, which changes frequently
- Have a full command of PurePressure’s product lineup and help process small orders for clients as need-be for products such as consumables or other non-equipment buys
Required Qualifications:
- Passionate about cannabis and the cannabis industry
- 2+ years of direct customer support or account management experience
- B.S. or A.S. in a related field strongly preferred, such as Business, Management, Marketing, or Communications
- Professional, error-free level verbal and written communication skills
- Willingness to travel when needed for trade shows or events
- Experience using commercial support ticket software, such as SalesForce, ZenDesk, HubSpot, or similar
- Ability to confidently use modern computer systems, Google Drive/Docs, as well as Microsoft Office applications, including Word, Excel, and PowerPoint
- Strong digital organizational skills; ability to manage files effectively and efficiently
- Reliable transportation to be at the office frequently
Job Type: Full-time
Benefits:
- 401(k)
- Flexible Schedule
- Health Insurance
- Paid Time Off
Schedule:
- Day Shift
- Holidays
- Monday to Friday
Experience:
- Customer Service: 2 years (Preferred)
Education:
- Bachelor's (Preferred)
Additional Compensation:
- Bonuses
- Store Discounts
Work Location:
- One location
This Job Is:
- A job for which all ages, including older job seekers, are encouraged to apply
Company's website:
- www.gopurepressure.com
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Yes
Apply for this job with PurePressure LLC
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Canix is building the first generation of modern software for the burgeoning cannabis industry. We help our customers overcome daunting compliance regulations, sell more products, and optimize their day to day operations—from cultivation, to processing, to distribution. Find more details about our company at https://www.canix.com
Why work with us?
- Legalization is here. Canix will not only establish the technical foundations of the industry as it grows, but continuously work to improve them.
- It's early. We found our first paying customer in March '19, and in April '20, we're now serving 230 companies across 5 states
- Our team's got it all—from sales, to product, to engineering. We've known each other for years and are thrilled to be on this journey together.
The role:
Our customer support is one of the most critical aspects of the Canix experience. We need a seasoned customer success manager who can:
- Manage and support our existing rockstar customer support team
- Design accessible documentation to reduce the burden on our customer support team
- Create high quality training videos for ongoing training and education
- Assist in automating our customer support queue to increase the time of resolution for customer support issues
- Answer technical questions for customers and problem-solve for unique scenarios
- Act as front-line support during a few customer support shifts
You:
- Adaptable. Avid hat collector.
- People-focused. Take the time to get to know our customers, and step in their shoes when problem-solving. In-person meetings and on-sites are encouraged!
- Highly-organized. You'll be helping design the customer support system at Canix. We're looking for someone who knows how to design effective processes to optimize customer support
Job Type: Full-time
Additional Compensation:
- Other forms
Work Location:
- Multiple locations
- Fully Remote
This Job Is:
- A job for which all ages, including older job seekers, are encouraged to apply
Schedule:
- Monday to Friday
Company's website:
- https://www.canix.com/
Company's Facebook page:
- https://www.facebook.com/getcanix/
Apply for this job with Canix: Seed-to-Sale Software
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Design Kush helps cannabis businesses grow the strength of their brand by providing highly functional digital solutions paired with elegant design. We love people, cannabis, aesthetics, and building unique brands. By leveraging our experience and creativity, we create innovative solutions for each of our clients. We strive to work with others that share our passion for extraordinary results.
We are looking to add some great people to our sales team and grow with us. You'll be selling design, websites, marketing, and other digital solutions to cannabis companies and entrepreneurs. You'll be paid in commission only for now with payouts averaging $2000 per deal. We have our process dialed in and will train you on everything you need to know. We are a startup, but not inexperienced, this is an opportunity to grow together and mold the position to your lifestyle.
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that they work with. This candidate will be responsible for providing excellent customer service experience and help customers achieve their desired goals.
Responsibilities
- Serves customers by selling products and meeting customer needs
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential clients
- Performs digital strategy audits and conducts demos
- Submits orders by referring to price lists and product literature
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
- Provides historical records by maintaining records and customer sales
- Contributes to team effort by accomplishing related results as needed
Qualifications/Skills
- Customer service
- Meeting sales goals
- Cold email/calling skills
- Closing skills
- Territory management
- Prospecting skills
- Negotiation
- Self-confidence
- Product knowledge
- Presentation skills
- Client relationships
- Motivation for sales
- CRM skills
Ideal Education, Experience, and Licensing Requirements
- BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
- Three to five years of sales experience
- Familiarity with software, apps, websites, and digital strategy
- Prior cannabis experience
If this all sounds good to you, please submit your resume and cover letter on Indeed and for the individuals that are really serious, we invite you to send a straightforward 60-second video introducing yourself and why you're excited about the position. We want to see your confidence level and communication skills shine.
Please send your 60-second video to us at 720-672-1856 or you can send it through our website chat.
You can check out more information on our company by searching for Design Kush on Google or checking out our website at www.designkush.com
Job Types: Full-time, Commission
Salary: $4,000.00 to $8,000.00 /month
Experience:
- account management: 3 years (Preferred)
- customer-facing: 3 years (Preferred)
- sales: 3 years (Preferred)
- cannabis industry: 1 year (Preferred)
Apply for this job with Design Kush
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Compensation$22 to $25 Hourly
Employment TypeFull-Time
Why Work Here?“Foottraffik is the #1 digital marketing agency for cannabis dispensaries.”
The Customer Success Manager (CSM) builds client relationships and serves as their advocate, while also advocating for our company.
4 Most Important Role Initiatives:
-Client Retention and Contract Duration-Overall Client Revenue Growth via introduction to new services (upsells) and introduction to complementary services (cross-sells)-Support the internal team in communicating with the client to get everything the team needs to run the campaigns without delays and without issues.-Support company goals and advocate for our company.-From onboarding to ongoing campaign support, CSM’s complete a variety of tasks and create a mutually-beneficial relationship with our clients. Here are some of the key responsibilities this team member will be responsible for:
1. Advocate for the company.Since a CSM works one-on-one with clients, they have an opportunity to significantly influence our client base. They should act as personal cheerleaders for our business explaining to clients why we can meet their specific needs. This positive reputation will not only keep our clients satisfied, but it will also encourage referrals and positive word-of-mouth accolades that will continue to elevate our reputation in the industry.
2. Onboard new clients.Onboarding is one of the biggest priorities for CSM’s. That's because it's extremely important to get the necessary information required so the internal marketing team can start their campaigns in a timely manner and avoid delays. The sooner we can deploy the campaigns the sooner we get results for our clients, the more likely they will renew their contracts with us. Most of our clients are initially on a 3-month contract, so it's important that we move quickly and onboard in a smooth cohesive fashion.
Onboarding should focus on basic client education about their services, setting expectations for how the services will be managed and how we will be working together, and making sure they are aware that you will be their primary point of contact and that your #1 goal is to ensure the success of their campaigns.
3. Marketing campaign follow up.
During the ongoing deployment of the client's marketing campaigns, the CSM will be their primary point of contact for any questions, issues, or flow of information required to carry out the services. The job of the CSM is to create loyal clients and reduce potential churn which results in increased client retention rates.
One of the biggest issues we face is making sure our clients are aware of what we are doing, why we are doing it, and successfully communicating the results we are delivering for them. Routine detailed campaign reporting is very important, your job is to ensure this is happening, but also to quickly address any client reporting questions.
As needed, the CSM will reach out to the appropriate team member for the answer or set up a call with them and the client to ensure their questions are answered and the client has a full understanding of the key metrics and campaign performance as it relates to their business success.
4. Encourage upsells and cross-sells.Another way to increase a client's lifetime value is through upselling and cross-selling. CSM’s look for opportunities to introduce new services we are launching, or complimentary services once the client has experienced a level of ROI from their current marketing campaigns. The CSM will have a keen sense of understanding when a client is ideal for a service introduction or upgrade. CSM’s will share a high-level explanation of why the additional service will be helpful and provide them with the necessary marketing materials to peak their interest. If they have an interest, the CSM will reach out to our sales team to introduce the client and the upsell or cross-sell opportunity. Since you will have a rapport with the client, they'll be more likely to trust your advice. The CSM will attend the meeting with the sales associate if they have not yet met in the sales process previously.
5. Build relationships between clients and the internal team.There are some questions clients will have that aren't the responsibility of the CSM. Technical issues, minor service problems, and basic service questions should be geared towards the implementation or strategist team. CSM’s should foster a relationship between clients and the internal team, ensuring their issues or questions are addressed quickly and properly. Our CSM will have an in-depth understanding of the client's needs and are responsible for communicating these needs to the internal team as appropriate to facilitate cohesive communication and uninterrupted marketing campaigns.
6. Be the voice of the customer.As someone who works directly with clients, a CSM should feel responsible for advocating their needs. They need to have an in-depth understanding of clients' likes and dislikes about our services, which can be discovered through surveys, reviews, referrals, and more. CSM’s should organize, analyze, and share this information with other departments to ensure our company's decisions always consider the voice of the client.
7. Attend client meetings.The CSM will schedule and attend all client meetings with our internal team. They will take notes during the meeting and share them with the project manager afterward. During the meeting, the CSM will serve as a client advocate as well as a company advocate. The frequency of meetings depends on the level of clients assigned to them. Enterprise clients will have more detailed and frequent meetings (weekly or bi-monthly) and SMB clients will have shorter less frequent meetings (monthly or quarterly).
A successful Client Success Manager for our company will be someone who is very familiar with digital marketing services and strategies, with demonstrated cross channel strategy expertise and business savviness. They should have an analytical aptitude with high EQ (empathy and good interpersonal skills are mandatory) and a client satisfaction mindset. You also need to be comfortable working in a fast-paced online environment where your priorities can change quickly, and new methods and processes may need to be adopted fast. If you have experience in the cannabis industry or with cannabis dispensaries, you will be given priority consideration.
Requirements
3+ years of hands-on online marketing experience.Driving and communicating the ins and outs of cross-channel digital marketing strategies.Account Management and Customer Support experience a huge plus.Strong relationship skills, supported by strategic consulting skills and technical curiosity.Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills.A demonstrated history of excellent written and verbal executive communication.The ability to thrive in changing environments and a passion for strengthening client-agency relationships.Strong experience with web analytics tools.Entrepreneurial spirit with a passion for knowledge and personal growth.Expected means of client communication are email, phone, and text.Normal workday hours of 9 am - 5 pm PST is required. However, we do offer generous vacation and holiday time-off. Medical insurance coverage can be negotiated. Possible future shares in the company.You will be working from our SW Henderson, NV office, under the direction of the COO and the Project Manager.Key Performance Indicators (KPI)
Churn RateAverage Contract LengthUpsell RateFoottraffikAbout Foottraffik:Foottraffik is a digital marketing agency that exclusively serves cannabis dispensary clients. If you want to be a part of a rapidly-growing agency in the fastest-growing industry in the nation, and you have the skill set and drive we need - we'd like to hear from you!
Our core values inform everything we do, from how we engage with clients and partners to creating the most innovative, highest ROI digital marketing programs. We employ laser focus, working exclusively with the most exceptional dispensaries in the cannabis industry.
Values We Live By:01. TransparencyTransparency is essential. Weekly one-on-one meetings help you to become the best you can be in your role and help us understand any roadblocks that are preventing your progress and momentum.
02. Treat Employees as PartnersWe want to work with employees who value the same things we do. When you join Foottraffik, you become part of the family. We view the relationship not simply as an employer-employee, but as partners. Our goal is to help you grow in your role and take pride in working for a company that is in a very exciting industry on the verge of massive growth. With our SOP's and training videos, you will be able to hit the ground running.
03. People Over Profit“People over profit.” How many times have you heard the phrase? Countless. But, for us at Foottraffik, it’s not a cliché. It’s hardwired into our DNA. As our partner, you’re part of the Foottraffik family. That’s why we dedicate a huge amount of our time towards proactively managing communications and relationships. We value our relationship and will do all it takes to achieve win-win results!
04. Work Hard, Play HardWorkaholics? Sure, we’re often guilty of it. And, we need a gentle reminder from time to time. But part of our agency mantra is to balance between an unwavering work ethic while enjoying everything we do at work and at play! We have some fun team retreats planned for 2020!
05. We Care (A Lot)We’re seasoned veterans of the cannabis industry, and our passion comes through. Your success is our success. If you don’t thrive, we won’t either. That’s why we focus on providing the best in industry services and we cultivate best in industry employees. We’re not just your employer, and you’re much more to us than an employee!
06. Strive for Perfection; Settle for ExcellenceOur mission is to be the best online cannabis marketing agency in the industry. Perfection, of course, is unobtainable. But, that doesn’t mean we don’t strive for it in everything we do! In fact, we embody the ethos: relentlessly pursue exceptional results!
Job Type: Full-time
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Flowhub is on a mission to help cannabis dispensaries simplify operations and unlock business growth. The largest retailers in the industry trust Flowhub to manage inventory, stay compliant, and process $1B+ in cannabis sales annually.
Sales is the variable that most affects a company’s success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.
The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers. You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.
Responsibilities:
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Manage Relationships. Regularly meet with your customers to maintain and strengthen their relationship with Flowhub.
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Customer's Success. Understand your customer's goals and ensure they are achieved.
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Retention. Maintain your book of business.
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Influence Decisions. Work with product and leadership teams to share customer insights.
Qualifications:
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A demonstrated track record of excellence
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2+ previous experience in a lead generation role
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Proficient in office software, email, and easily adaptable to new technology
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A genuine interest in helping businesses be successful and a commitment to continued improvement
Perks:
- Competitive salary + stock
- Full health benefits (medical, vision, dental)
- Flexible time off policy
- All the tools you need to be successful at your job
- Startup environment with modern and central office space (WeWork Union Station)
- Free coffee and kombucha on tap
- Opportunities to learn, grow, and advance your career
- Fun, energetic team that shares a love for cannabis
Apply for this job with Flowhub
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.