Cannabis Customer Success Manager Account Jobs

Customer Success – Account Manager

Job Summary

Sales and Customer Success are critical variables that allow a company to make the moves it wants and partner with its customers for the long term. TUMI Genomics is seeking an excellent business value communicator who thrives on building meaningful relationships and partnerships with customers. An enthusiastic, business-driven person who can recognize and interpret business trends and will decisively contribute to building a new market category in the legal cannabis industry. Cannabis is the fastest growing industry in the country and consumer approval and legalization for medicinal and adult-use are rising at the fastest rates in history. This is the opportunity you have been looking for if you want to put your talent to work and reap the rewards of being ahead of the curve.

Who We Are

TUMI Genomics is on a mission to empower cannabis professional cultivators large and small to grow their businesses and increase their yields by 20% or more, through innovative, onsite pathogen detection and preventive care in the legal cannabis industry.

TUMI Genomics is a Biotech startup specializing in molecular pathogen detection, with a focus on plant pathogens endemic to cannabis. We provide cost-effective and high-throughput pathogen detection solutions with our patented technology and specialized in-lab services through our laboratory in Fort Collins, Colorado. We are a science-driven startup company growing fast and committed to creating rigorous, reliable pathogen diagnostics for agriculture. Check out our website for more information about us: https://tumigenomics.com/

Key Responsibilities

• Build and nurture relationships with professional cannabis cultivators.
• Regularly meet with growers to maintain and strengthen their ties with TUMI.
• Assist customers in setting and tracking goals that highlight the value in TUMI.
• Help expand TUMI’s business by educating cannabis growers on the advantages of TUMI's services and technology.
• Grow and retain our customer base and provide top-notch technical and product service support.
• Create processes, procedures, and tactics to help customer engagement and implement preventive care in cannabis growers.
• Construct strategies around delivering helpful content (tips and tricks, new features, SOPs).
• Ensure there is awareness of all features/functionality of TUMI’s value proposition and portfolio of products.
• Help TUMI scale our onboarding program over time.
• Meet KPIs and quarterly OKRs including retention, product adoption, and touchpoint goals.
• Become a TUMI platform and product expert, identifying high-priority updates to customers.
• Maintain Hubspot data changes, record keeping, and overall accuracy for your book of business.
• Influence Marketing decisions.
• Represent the professional cannabis grower’s needs in the organization.

What We Can Offer

Salary is dependent on education level and years of experience. Range $45,000 - $60,000 annually, plus benefits and stock options.

Benefits

TUMI Genomics offers medical and dental benefits depending on the needs of the selected candidate.

What We Require

• B.S., B.A., or equivalent degree in Business Administration, Marketing, Biology, etc.
• 2+ years of previous experience in customer success, account management, sales, business development in cannabis industry

What You Will Need

• Experience with an in-house CRM tool (Hubspot, etc.)
• Strong organizational and interpersonal skills
• An entrepreneurial spirit including:
• Being resourceful
• Learning quickly
• Can-do mentality
• Versatility and adaptability
• Imagination and passion

• A working knowledge of basic software (Word, Excel, Google Drive)

What We Would Like You To Have

• Startup experience is a big plus.
• An interest in molecular biology, pathogen detection and preventive care in cannabis cultivation.

Instructions

To apply, please submit the following materials:

• Resume/CV.
• Cover Letter.
• List of References, including phone number and email address (used for phone reference checks).
• Statement describing previous cannabis cultivation experience and in Sales or Account Management.

Please be advised that the hiring committee does check references as part of the employment process.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fort Collins, CO 80524: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of cannabis industry experience or cultivation-related experience?

Education:

• Bachelor's (Required)

Experience:

• Account management: 1 year (Preferred)

Work Location: One location

Apply for this job with TUMI Genomics

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About LeafLink

LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.

With over 5,500 retailers and more than 1,600 brands across 26 territories in the US and Canada, LeafLink is setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $2 billion in wholesale cannabis orders.

Our team, backed by funding from leading VC's, is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2020', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2018', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!

The Role

LeafLink seeks a Customer Success Manager to join our growing Customer Success team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform.

Your number one responsibility day-in and day-out is to delight our customers. You will be part of a team creating a world-class experience for our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will work with a large group of emerging accounts, providing high-quality customer service to accounts at scale. You will reflect LeafLink's core values in all of your customer interactions.

This role is highly collaborative. You will help develop this service line, which will be a new offering for 2021. You will be working cross-functionally across multiple teams, team members and markets. You need to be an excellent communicator and proactive self-starter who is comfortable with change, enjoys a fast pace, and can juggle many tasks and deadlines.

Responsibilities:

• In this role, you will manage a portfolio of emerging customers, owning their success by ensuring they realize the full value and potential of LeafLink.
• You will provide customer service at scale through a one-to-many approach. You'll use Salesforce and internal tools to create automated but strategic and personalized account engagements throughout the customer journey.
• You will identify highlights and key opportunities to deliver to customers through marketing campaigns.
• You will create and distribute resources to familiarize clients with features and best practices.
• You will maintain a deep understanding of the Customer Success by building relationships with clients, providing support to help grow their programs, and identifying and resolving potential issues before they become problems.
• Meet regular touchpoints targets with all clients through automated email and phone support.
• Help customers maximize their usage of and success with the platform.
• Identify new growth opportunities, working cross-functionally to find and create conversions or upsells.
• Maintain updated account notes in Salesforce.
• Become a LeafLink platform expert, staying up to date on the latest features and functionality.
• Facilitate product feedback for customers by documenting bugs and requests in Jira.
• Develop and meet quarterly OKRs.

Qualifications:

• 3+ years of experience managing relationships with a SaaS software solution. Experience with supporting a large group of emerging businesses/SMBs preferred.
• Demonstrated success in a high volume account management role.
• 3+ years communicating technical software including feature demonstrations, functionality overviews, and best practice sharing with non-technical end users.
• Strong communication, interpersonal, and presentation skills.
• Experience in using Salesforce CRM and a strong understanding of Hubspot or other marketing automation tools.
• Experience in online demonstrations and web-based trainings for groups.
• Track record of building and maintaining strong and lasting customer relationships to ensure maximum client success.

Benefits:

• Flexible PTO to give our employees a little extra R&R when they need it
• Competitive compensation and 401k
  
• Comprehensive health coverage (medical, dental, vision) plus flexible spending accounts (FSA)
  
• A robust stock option plan to give our employees a direct stake in LeafLink's success
• Generous referral bonuses because we believe no one can spot great talent better than our own team

LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.

Apply for this job with LeafLink

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Full Job Description
About LeafLink

LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.

With over 5,500 retailers and more than 1,600 brands across 26 territories in the US and Canada, LeafLink is setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $2 billion in wholesale cannabis orders.

Our team, backed by funding from leading VC's, is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2020', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2018', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!

The Role

LeafLink seeks a Customer Success Manager to join our growing Customer Success team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform.

Your number one responsibility day-in and day-out is to delight our customers. You will be part of a team creating a world-class experience for our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will work with a large group of emerging accounts, providing high-quality customer service to accounts at scale. You will reflect LeafLink's core values in all of your customer interactions.

This role is highly collaborative. You will help develop this service line, which will be a new offering for 2021. You will be working cross-functionally across multiple teams, team members and markets. You need to be an excellent communicator and proactive self-starter who is comfortable with change, enjoys a fast pace, and can juggle many tasks and deadlines.

Responsibilities:

• In this role, you will manage a portfolio of emerging customers, owning their success by ensuring they realize the full value and potential of LeafLink.
• You will provide customer service at scale through a one-to-many approach. You'll use Salesforce and internal tools to create automated but strategic and personalized account engagements throughout the customer journey.
• You will identify highlights and key opportunities to deliver to customers through marketing campaigns.
• You will create and distribute resources to familiarize clients with features and best practices.
• You will maintain a deep understanding of the Customer Success by building relationships with clients, providing support to help grow their programs, and identifying and resolving potential issues before they become problems.
• Meet regular touchpoints targets with all clients through automated email and phone support.
• Help customers maximize their usage of and success with the platform.
• Identify new growth opportunities, working cross-functionally to find and create conversions or upsells.
• Maintain updated account notes in Salesforce.
• Become a LeafLink platform expert, staying up to date on the latest features and functionality.
• Facilitate product feedback for customers by documenting bugs and requests in Jira.
• Develop and meet quarterly OKRs.

Qualifications:

• 3+ years of experience managing relationships with a SaaS software solution. Experience with supporting a large group of emerging businesses/SMBs preferred.
• Demonstrated success in a high volume account management role.
• 3+ years communicating technical software including feature demonstrations, functionality overviews, and best practice sharing with non-technical end users.
• Strong communication, interpersonal, and presentation skills.
• Experience in using Salesforce CRM and a strong understanding of Hubspot or other marketing automation tools.
• Experience in online demonstrations and web-based trainings for groups.
• Track record of building and maintaining strong and lasting customer relationships to ensure maximum client success.

Benefits:

• Flexible PTO to give our employees a little extra R&R when they need it
• Competitive compensation and 401k
  
• Comprehensive health coverage (medical, dental, vision) plus flexible spending accounts (FSA)
  
• A robust stock option plan to give our employees a direct stake in LeafLink's success
• Generous referral bonuses because we believe no one can spot great talent better than our own team

LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.

Apply for this job with LeafLink

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

IN-OFFICE ONLY - TACOMA

Custom Cones USA is looking for an Account Manager to join our sales team and create long-term, trusted relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, making sure they are happy, always in stock, or never have any issues with their orders. We are a small, but fast growing start-up, so in addition to your core Account Manager responsibilities, you will be helping our sales team and marketing team with other special projects, as well as working with the founders of the company to improve our entire customer experience.

Core Responsibilities

• Serve as the lead point of contact for your key clients, answering their questions and identifying new business opportunities for them

• Build and maintain strong, long-lasting client relationships - must be passionate and a people person!

• Become familiar with our products/services and recognize opportunities to ethically cross-sell and up-sell your key customers. We never want to sell someone something they don’t need!

• Stay on top of our sales and production teams, ensuring orders are on track and clearly communicating the progress to customers

• Prepare and organize order details, custom quotes, or projects according to customer needs

• Assist with challenging client requests or issue escalations as needed

Required Skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or similarly relevant role

• Demonstrable ability to communicate, present and influence decision makers at all levels of an organization

• Experience with CRM software and MS Office

• Experience delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines

• Excellent listening, negotiation and problem solving abilities

• Strong written and verbal communication skills. Proficiency in composing concise, accurate and helpful emails

• BA/BS degree in Business Administration, Sales or relevant field

You must be a self-starter to work here! We are a small start-up and you will be in charge of your domain with the ability to start your own internal projects. If you are looking for a job where you can take on many different responsibilities and learn new skills - please reach out!

We are looking for applicants with experience in account management software (CRM), have a flair for client communication, and understand buyer behavior. Ideally, candidates for this role will know how to identify prospective sales leads within existing business and obtain new sales appropriately. We are looking for someone that will be passionate and excited to collaborate with our start-up family to grow our business while keeping our clients satisfied and engaged with our products!

Job Type: Full-time

Pay: $53,000.00 - $58,000.00 per year

Experience:

• Sales: 1 year (Required)

Education:

• Bachelor's (Preferred)

Location:

• Federal Way, WA (Required)

Work Location:

• One location

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Team-oriented -- cooperative and collaborative

Company's website:

• www.CustomConesUSA.com

Work Remotely:

• No

Apply for this job with Custom Cones USA

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

IN-OFFICE ONLY - TACOMA

Custom Cones USA is looking for an Account Manager to join our sales team and create long-term, trusted relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, making sure they are happy, always in stock, or never have any issues with their orders. We are a small, but fast growing start-up, so in addition to your core Account Manager responsibilities, you will be helping our sales team and marketing team with other special projects, as well as working with the founders of the company to improve our entire customer experience.

Core Responsibilities

• Serve as the lead point of contact for your key clients, answering their questions and identifying new business opportunities for them

• Build and maintain strong, long-lasting client relationships - must be passionate and a people person!

• Become familiar with our products/services and recognize opportunities to ethically cross-sell and up-sell your key customers. We never want to sell someone something they don’t need!

• Stay on top of our sales and production teams, ensuring orders are on track and clearly communicating the progress to customers

• Prepare and organize order details, custom quotes, or projects according to customer needs

• Assist with challenging client requests or issue escalations as needed

Required Skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or similarly relevant role

• Demonstrable ability to communicate, present and influence decision makers at all levels of an organization

• Experience with CRM software and MS Office

• Experience delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines

• Excellent listening, negotiation and problem solving abilities

• Strong written and verbal communication skills. Proficiency in composing concise, accurate and helpful emails

• BA/BS degree in Business Administration, Sales or relevant field

You must be a self-starter to work here! We are a small start-up and you will be in charge of your domain with the ability to start your own internal projects. If you are looking for a job where you can take on many different responsibilities and learn new skills - please reach out!

We are looking for applicants with experience in account management software (CRM), have a flair for client communication, and understand buyer behavior. Ideally, candidates for this role will know how to identify prospective sales leads within existing business and obtain new sales appropriately. We are looking for someone that will be passionate and excited to collaborate with our start-up family to grow our business while keeping our clients satisfied and engaged with our products!

Job Type: Full-time

Pay: $53,000.00 - $58,000.00 per year

Benefits:

• Health Insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus Pay

Experience:

• Sales: 1 year (Required)

Education:

• Bachelor's (Preferred)

Location:

• Lakewood, WA 98499 (Required)

Work Location:

• One location

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Team-oriented -- cooperative and collaborative

Company's website:

• www.CustomConesUSA.com

Work Remotely:

• No

Apply for this job with Custom Cones USA

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

IN-OFFICE ONLY - TACOMA

Custom Cones USA is looking for an Account Manager to join our sales team and create long-term, trusted relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, making sure they are happy, always in stock, or never have any issues with their orders. We are a small, but fast growing start-up, so in addition to your core Account Manager responsibilities, you will be helping our sales team and marketing team with other special projects, as well as working with the founders of the company to improve our entire customer experience.

Core Responsibilities

• Serve as the lead point of contact for your key clients, answering their questions and identifying new business opportunities for them

• Build and maintain strong, long-lasting client relationships - must be passionate and a people person!

• Become familiar with our products/services and recognize opportunities to ethically cross-sell and up-sell your key customers. We never want to sell someone something they don’t need!

• Stay on top of our sales and production teams, ensuring orders are on track and clearly communicating the progress to customers

• Prepare and organize order details, custom quotes, or projects according to customer needs

• Assist with challenging client requests or issue escalations as needed

Required Skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or similarly relevant role

• Demonstrable ability to communicate, present and influence decision makers at all levels of an organization

• Experience with CRM software and MS Office

• Experience delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines

• Excellent listening, negotiation and problem solving abilities

• Strong written and verbal communication skills. Proficiency in composing concise, accurate and helpful emails

• BA/BS degree in Business Administration, Sales or relevant field

You must be a self-starter to work here! We are a small start-up and you will be in charge of your domain with the ability to start your own internal projects. If you are looking for a job where you can take on many different responsibilities and learn new skills - please reach out!

We are looking for applicants with experience in account management software (CRM), have a flair for client communication, and understand buyer behavior. Ideally, candidates for this role will know how to identify prospective sales leads within existing business and obtain new sales appropriately. We are looking for someone that will be passionate and excited to collaborate with our start-up family to grow our business while keeping our clients satisfied and engaged with our products!

Job Type: Full-time

Pay: $53,000.00 - $58,000.00 per year

Experience:

• Sales: 1 year (Required)

Education:

• Bachelor's (Preferred)

Location:

• Gig Harbor, WA (Required)

Work Location:

• One location

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Team-oriented -- cooperative and collaborative

Company's website:

• www.CustomConesUSA.com

Work Remotely:

• No

Apply for this job with Custom Cones USA

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.