Cannabis Customer Service Manager Jobs
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Here are 26 cannabis jobs mentioning "customer service manager" in April 2024, at companies like The Fuego Group, Brand King, J&A Medical Services I LLC, and Bloomios Private Label LLC, including positions such as Customer Service Manager, Customer Service Representative/CSR Lead/CSR Manager, Customer Service Manager (CSM)., and Customer Service Manager - Cannabis Medical Center.
More than 30+ days
Customer Service Manager - Cannabis Medical Center
J&A Medical Services I LLC
1 year ago
What we do: We are one of the fastest growing medical cannabis clinic in South Florida. Patients come in for a consultation to see if their existing conditions make them eligible for MMUR card.
We do not sell cannabis.
We create unique all around positive patient experience. This position is for an energetic individual who is able to:
· Help greet new patient and verify their paperwork
· Assist patients meeting with Doctor for Medical Marijuana evaluations
· Enter Marijuana Recommendations with State of Florida
· Answer calls and book new appointments utilizing our scheduling software
· Maintain highest level of customer service and patient care
Ideal Candidate Qualifications:
- Computer Knowledge
- Previous experience in customer service, sales or hospitality
- Excellent written and communication skills
- Ability to thrive is fast paced environment
We are building a team capable of maintaining highest standards of service for our rapidly expanding patient basis. Medical Cannabis Clinic Support Staff
What we do: We are the fastest growing medical cannabis clinic in South Florida. Patients come in for evaluation to see if their existing conditions make them eligible for MM card. We do not sell cannabis.
We are looking for patient care assistants.
Candidates Must:
- Have excellent verbal and written communication skills
- Possess computer knowledge & phone etiquette
- Be able to multitask, work well with others and on individually assigned projects
This is an excellent opportunity for those looking to switch from boring office work or hospitality industry. This is a part time position at first, but we are looking to turn it into full time for a right person
If you are energetic, motivated, passionate about helping people and are looking for a rewarding position within established team, we want to meet you!
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- No weekends
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- West Palm Beach, FL 33409: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with J&A Medical Services I LLC
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Bloomios Private Label is a manufacturer in the production of hemp derived products for many familiar brands on the shelves of your favorite retailers!
Committed to excellence, we are working toward a brighter future in private and white label options for the industry and moreover focused on building one of the best places to work in Daytona!
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Come join our team, experience the difference and be a part of making history!
About the Role
As a Customer Service Manager you will lead our customer service department. The CSM will provide outstanding customer service to our clients and customers by developing effective customer services procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Knowledge, Skills, and Abilities
- Apply the standard operating procedures of customer service
- Ability to respond in a timely manner
- Easy-to-understand way to solve a problem
- Communicate effective and clearly
- Abillity to solve problems effectively
- Understanding the industry knowledge and terminology
- Read, write, speak and understand English for the purpose of following written policies and procedures, completion of reports, and communicating with others in the work setting
Essential Functions:
Duty--Service Management
Tasks:
- Supervise day to day operations in the customer service department
- Create effective customer service procedures, policies, and standards
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Maintain accurate records and document all customer service activities and discussions
- Assess service statistics and prepare detailed reports on findings
- Hire and train new customer service personnel
- Manage the approved budget of the customer service
Duty--Communication & Customer Relations
Tasks:
- Respond to customer service issues in a timely manner
- Implement an effective customer loyalty program
- Stay informed on the latest industry trends, techniques and methods
- Manage and optimize KPI’s
Other Functions:
- Other duties and/or tasks that may be assigned on an as-needed basis
Minimum Qualifications:
- Degree in business administration or a related field. Any combination of relevant education and/or experience may be substituted for the educational requirement on a year-for-year basis
- Minimum of 2 years working experience as a customer service manager in the Cannabis/Hemp industry
- Proficiency in Google Suite (Sheets, Docs, Gmail) and customer service software
- Read, write, speak and understand English for the purpose of following written policies and procedures, completion of reports, and communicating with others in the work setting
- Excellent communication skills, both written and verbal
- Strong critical thinking and negotiation skills
- Strong planning and organizational skills
- Excellent leadership and interpersonal skills
- Ability to work independently
- CRM Implementation / Management experience
- KPI Management / Optimization
Working Environment:
- Office setting may include long periods of sitting and computer interface
- May be exposed to unusual elements like chemicals, biohazardous materials, dirt, dust, fumes, and/or loud noises from machinery while in the warehouse
- May be exposed to temperatures that fluctuate from hot to cold
Position Relationship:
Reports to--Director of Manufacturing
Supervises--Customer Service Associates
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 5 years
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
Experience:
- CRM: 5 years (Required)
- Management: 3 years (Preferred)
Work Location: One location
Apply for this job with Bloomios Private Label LLC
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SUMMARY
The Customer Service Manager is responsible for the accurate and timely fulfillment of orders to our customers. This includes leading the packaging and fulfilment teams to ensure accuracy and regulatory compliance as well as organizing secure transport logistics. The Customer Service Manager is also charged with maintaining accurate inventory of Finished Goods within our ERP system.
ESSENTIAL DUTIES & RESPONSIBILITIES
This position includes, but is not limited to the following:
§ Leadership, mentorship and development of team-members
§ Build partnership with Sales team and occasionally directly with customers to ensure exceptional customer service is in place.
§ Maintain accurate inventory of Finished Goods, facilitating accuracy of order picking and packing.
§ Develop and ensure adherence to department standard operating procedures.
§ Ensure all orders are manifested accurately in the ERP, METRC and Leaf Link.
§ Confirm product unit counts and compliance labels match dispensary manifests, ensuring no rejections nor complaints from customers.
§ Schedules customer orders based on delivery availability, on-hand inventory, and customer requests.
§ Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
§ Initiate corrective actions and communicate with management.
SKILLS & QUALIFICATIONS
- Minimum 2 years’ experience in logistics, distribution, inventory management or related field.
- Demonstrated experience in a manufacturing/production environment.
- Knowledge of developing and implementing SOPs.
- Must have experience in supervisory / management positions
- Proficient in MS Office and inventory management software.
- Experience with Lean & Six Sigma.
- Safety management and surveillance skills.
- Experience in a highly regulated industry preferred.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Work Location: One location
Apply for this job with Glorious Cannabis
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"Customer service is the new marketing, it's what differentiates one business from another." - Jay Baer
Here at the Flowery, we want to offer Florida's medical marijuana patients the best customer service in the industry! We are looking for a supervisory individual to develop and manage our Customer Service team.
Our goal is to remain real and down to earth with humanity and humility in everything we do. Our team is focused on delivering a great, personalized experience for our patients. We provide an alternative to the cold, clinical medical experience and we are dedicated to changing and improving lives. Directly from the mouths of our patients, we exude family vibes that just are non-existent with other companies.
Members of our Customer Service team are the first point of contact for our patients when they are reaching out to us via phone, chat, or email. As these interactions are virtual, we provide focused training on how to offer the best possible support without the assistance of nonverbal communication or tone/emotion (depending on platform) that is typical for in-person interactions. The team's primary responsibility is to build and maintain relationships with current patients, prospective patients, industry professionals, and the medical marijuana community through answering questions, providing information, and addressing concerns. While much of the information that our team members provide revolves around the company and our products, we do also provide general guidance and resources pertaining to Florida's medical marijuana program. In addition, the team also assists qualified and current patients with placing orders on their behalf for delivery.
Ideally, we are seeking an individual who has a genuine passion for helping others and who chooses to go “above and beyond” because they want to, not because it is asked or expected of them. Familiar with the phrase, expect the unexpected? We are looking for someone who finds delight in motivating team members to approach every interaction confidently and enthusiastically as opposed to reluctantly or listlessly. While having prior industry knowledge is helpful, rest assured we are happy to offer training to those who don't.
Position Details
- Job Type:Full-time
- Pay:From $40,000.00 (salaried) per year
- Benefits: health insurance, dental insurance, vision insurance, employee discount, paid time off
- Schedule: 8-hour shifts and weekend availability
Key Responsibilities
- Department Supervision
- Communication and implementation of company policies, procedures, and standards
- Promotion and reinforcement of the company’s vision and values (building patient relationships, ensuring satisfaction and loyalty)
- Conduct training and ongoing development of skills (monitoring performance, coaching, reviews)
- Resolution of interdepartmental issues
- Coordination and creation of weekly schedules
- Lead by example in terms of work attitude, behavior, and performance
- Delegation of tasks and assignments as needed
- Effectively communicate information to team members as necessary or relevant from other departments (such as promotions, events, or inventory that could impact daily operation)
- Follow up on escalated matters as needed to determine if further action is needed and/or to ensure it was addressed appropriately
- Hold and participate in department meetings on a bi-weekly basis
- Department Analytics
- Compilation of metrics from all communication platforms on a weekly basis for the executive team
- Ability to review the data and offer insight to changes/trends
- Offer ideas for improvement (software, methodology, etc)
- Track progress on goals and objectives
- Regularly review department performance by analyzing interaction transcripts (randomized)
- Document reoccurring feedback or questions as encountered day-to-day through patient interactions and propose a solution (such as updating the FAQ or a company policy, for example)
Other Responsibilities
- Customer Service
- Provide all current and prospective patients, industry professionals, and the medical marijuana community with unparalleled, positive experiences
- Conduct oneself in a professional and respectable manner during all interactions
- Remain objective and fair in assessment of a situation or issue and in determining a resolution (especially in escalated matters)
- Navigate multiple software and communication platforms to provide support (phone, text, chat, and email)
- Place delivery orders on behalf of qualified and licensed Florida medical patients
- Assist patients with existing delivery orders including changing order contents, applying discounts, rescheduling the delivery date, or cancelling the order.
- Adhere to all state-mandated policies, including HIPAA compliance
- Maintain comprehensive understanding of all marijuana and marijuana-infused or derived products we offer, and best practices for personnel
- Prepare daily shift report and other reports as directed
- Maintain various logs dependent on patient feedback
- Coordinate with other departments as needed
Skills and Qualifications
- Education
- Bachelor’s degree (communications, business management, or a related field is preferred)
- Minimum of 1-year call center experience
- Minimum of 1-year supervisory experience
- Minimum of 2-years customer service experience
or - The equivalent combination of education and experience
- High school diploma is acceptable only if accompanied by extensive work experience
- Must be a minimum of 21 years of age
- Must successfully pass a Level II comprehensive background screening
- Access to stable internet connection and quiet, designated workspace (if working from home)
- Proficiency with computers, including using the internet and multiple software concurrently, and familiarity with using Microsoft programs (experience with Zendesk preferred)
- Maintain effectiveness when experiencing major changes in work responsibilities or environment
- Demonstrate regular, predictable, consistent attendance and is flexible to meet the needs of the department (such as weekends and/or holidays)
- Organization and initiative, good communications skills, critical thinking, proactivity, problem-solving, time management, discretion and confidentiality are essential attributes
- Offer impartial service and support for all patient interactions
- Adaptable to changes in policy and procedure both at a company and industry level
- Ability to relay concepts effectively in a verbal or written manner and adjust wording based on audience
- Have an eye for attention detail and effective documentation
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be able to speak and hear. Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms and ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.
EEO Statement
“At The Flowery, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national, social, or ethnic origin, age, physical, mental or sensory disability, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, family medical history or genetic information (including characteristics and testing), military and veteran status, family or parental status, and any other characteristic protected by applicable law. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted. All employment is decided on the basis of qualifications, merit, and business need. Hiring, transferring and promotion practices are performed without regard to the above listed items.”
Requirements
Must be 21+
Must be able to pass a level 2 background check
Must have high school diploma or equivalent
Must have extensive Customer Service Management experience
Cannabis knowledge preferred
Benefits
Benefits include: health, dental, vision
Generous paid time off
Paid holidays
Apply for this job with The Flowery
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We are a packaging and supply business that specialized in products supporting the cannabis industry. We are looking to hire a customer service and order processing manager. The ideal candidate would have strong organization and communications skills, along with the ability to multi-task and prioritize projects. Prior experience in office administration, Ecommerce or printing industry is highly desirable. Knowledge of Photoshop and Adobe Illustrator would he helpful. The ideal candidate would be willing and able to learn all aspects of the company and be driven to help the company move forward.
Requirements:
- Extensive understanding of Microsoft Word, Excel
- Well organized and detailed oriented
- Working knowledge of using UPS/USPS Shipping platforms and Ship Station
- Ability to follow procedures and to meet deadlines
- Punctual
- Attention to detail and a high level of accuracy
- Must have good time management and project management skills
- Knowledge of Shopify, Amazon Seller Central, Ship Station and eBay would be beneficial
- Good analytical and problem solving skills
- Solid understanding of the purchase order and inventory process
- Ability to manage everyday office tasks with complete responsibility and professionalism
- Knowledge of the products and services we offer
- Team player with the experience working in an office environment
- "Get Things Done" attitude
- Responsible, personable, hardworking and enjoys helping people
Day to day responsibilities would include:
- Completing and overseeing all order processing
- Pulling, packing and shipping orders as needed
- Investigating incoming orders for fraud
- Completing and submitting purchase orders to various vendors
- Responding to customer inquiries via email, phone, and in person
- Documenting all contact with customers and any order updates
- Authorizing returns and processing warranty requests
- Monitoring and responding to customer feedback
- Obtaining and posting tracking information on orders
- Helping maintain an accurate warehouse inventory
- Assisting customers in our retail store if needed.
- Scheduling jobs for printing & label application
Please send an e-mail with your resume with " Customer Service" in the subject line to the address listed.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Schedule:
- Monday to Friday
Experience:
- Retail management: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: One location
Apply for this job with Bag King
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The Role
Responsibilities
LeafLine is now part of the Green Thumb family! Join us as we broaden access to cannabis products for Minnesota patients, continuing our mission of promoting wellbeing through the power of cannabis.
The Customer Service Manager is responsible for leading a team of Call Center Representatives and ensuring the Call Center is a successful operation that provides excellent customer service through phone calls, email, and digital interactions. The Customer Service Manager will assist in establishing and updating Call Center objectives, creating reports, analyzing metrics, and focus on improving performance and processes to better support the company and customers. The role will be based out of our Minnesota office.
Responsibilities
- Provides leadership, day-to-day supervision and oversight of Customer Service employees and processes.
- Recruit, develop, and guide team to provide best-in-class customer service.
- Establish SOPs for call center training and information updates via FAQs
- Responsible for scheduling, training, quality performance monitoring, on-going performance improvement processes, recruitment, mentoring and development of the Customer Service team.
- Work with Management to implement performance benchmarks along with ongoing reporting on department KPI's.
- Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process.
- Bachelors preferred, but not required
- 3-5 years of management experience
- Exceptional interpersonal and customer service skills with a strong ability to communicate throughout the company openly and effectively.
- Ability to motivate employees by utilizing inspirational coaching and leadership skills to cultivate a level of company and personal success.
- Excellent organizational and leadership skills with a problem-solving ability.
- Experience in Customer Engagement or Customer Experience.
- Ability to thrive in a fast-paced environment.
- Team oriented, with mentoring skills and a willingness to help others.
- Some travel required
- Must pass any and all required background checks
- Must be and remain compliant with all legal or company regulations for working in the industry
- Must possess valid driver's license
- Must be a minimum of 21 years of age
- Must be approved by state badging agency to work in cannabis industry
Apply for this job with LeafLine
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Sunset Lake CBD
Customer Service Manager | Full Time
Category: Ecommerce/Cannabis
Location: Essex Junction, Vermont
Want to work with Hemp? Interested in CBD? Sunset Lake CBD is hiring! Our mission is to use sustainable farming techniques to create hemp and CBD products that improve the lives of our customers. For more information about our company please check out our website sunsetlakecbd.com.
This full-time position is a great way to build your experience in the rapidly evolving hemp/cannabis industry. As the Customer Service Manager, you will handle fulfillment of online orders, assist customers with questions regarding existing orders, and help maintain a high quality of customer service. This position is primarily based at our Essex
Junction warehouse. See below for more details.
Position Description:
A Customer Service Manager will help grow our ecommerce presence through the following tasks:
- Working with our Ecommerce Director to pack orders received through our ecommerce platform.
- Purchasing and printing postage for orders, then delivering orders to the nearest post office.
- Assisting customers with questions regarding existing orders via phone or email.
Examples include educating customers on best practices for using the products, or replacing a damaged item.
- Assisting customers over the phone by processing payments and answering questions.
- Maintaining adequate inventory levels for shipping supplies ex. 5x5 cardboard boxes, tape, yellow envelopes, etc.
- Restocking retail inventory such as tinctures, CBD gummies, and pre-rolls.
Required Qualifications:
- Previous experience working in a fast-paced retail environment. Experience in online or brick and mortar retail is necessary for this position.
- Minimum of 3 years experience in customer service. Ideal candidates enjoy helping customers over the phone or by email.
- Must be able to maintain positive professional relationships with a diverse group of co-workers.
- Excellent time management and communication skills.
- Ability to learn from feedback & maintain a flexible outlook. The cannabis/CBD industry is constantly evolving.
- Ability to li up to 40 lbs and work on your feet.
- General digital literacy and familiarity with communicating by email.
- Must have reliable transportation and a valid driverʼs license.
- Must be over 21 years of age.
Desired Qualifications:
- Familiarity with ecommerce fulfillment & office management soware such as
Square, Woocommerce, Shippo, and Google Suite.
- Passion for farming, gardening, cannabis or hemp cultivation.
- Experience with Ecommerce order fulfillment.
- Proactively identifying problems and addressing them independently.
- Passion for Cannabis/Hemp/CBD and a desire to learn more about these products.
Schedule:
40 hrs/week. Mon-Fri.
Compensation:
Starting salaried at $45,000/yr
10 Days PTO + 9 Paid Holidays per year
Deadline: June 15th 2022
To Apply:
To apply, please send a brief cover letter and resume by June 15th 2022.
Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Essex, VT: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 3 years (Required)
- Computer skills: 2 years (Required)
Work Location: One location
Apply for this job with Sunset Lake CBD
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Summary
A Customer Service Manager is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Floor Advisors and Greeter teams along with other department personnel, compiling data to make assessments of their department's progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees
About The Source+
The Source+, a cannabis leader in Nevada with four dispensaries, two cultivation locations, and a state-of-the-art production and distribution facility in Nevada plus operations in Massachusetts.
The Source+ was recognized in Las Vegas Weekly Reader's Choice Award for “Best Dispensary in 2021” & voted one of the “Best Cannabis Companies to work for” by Cannabis Business Times in 2022.
Responsibilities:
- Leads, manages, and is accountable for the Customer Service Team
- Responsible for ensuring customers ID's and medical cards (if applicable) are verified
- Responsible for ensuring that orders for customers shopping in-store are processed through required systems (including any state mandated inventory control system and/or programs designated by the Company)
- Responsible for ensuring safe, clean, and sanitized Customer Service areas
- Responsible for maintaining Customer Service supplies and communicating supply needs to Store Management
- Responsible for ensuring that all Customer Service equipment is operational and accounted for
- Responsible for ensuring that customers receive individualized care and attention and that our Floor Advisors are effectively guiding and advising customers on the various cannabis products and effects of said products carried in the dispensary
- Responsible for ensuring smooth and efficient customer flow through dispensary and curbside
- Responsible for monitoring displays and signage for accuracy
- Responsible for ensuring that showroom is clean and orderly
- Responsible for ensuring that customer phone calls and messages are responded to in a timely, friendly, and helpful manner
- Responsible for opening and closing the dispensary
- Responsible for coordinating with appropriate department personnel to resolve questions and/or issues
- Responsible for providing administrative assistance as needed
- Responsible for direction and delegation of tasks, as appropriate, to Customer Service team
Supervisory Responsibility
- Oversees the Customer Service team
Work Environment
- Retail Dispensary Store
Physical Demands
- Must be able to lift as much as 50 pounds occasionally
- Must be able to carry, bend, stand, file documents, lift, and push/pull as needed
Position Type/Expected Hours of Work
- Must be able to work a flexible schedule, including nights and weekends
Travel
- None
Required Qualifications
- Must be 21 years of age
- Associates Degree or equivalent
- 1-2 years as an individual contributor in a retail environment.
- Possess (or be able to obtain) and maintain an active agent card
- Ability to complete and maintain ongoing education and professional development as needed
- Commitment to adhere to all State and local medical and recreational cannabis regulations, statutes, laws, and guidance
- Commitment to adhere to the SOP's of the Company
- Ability to handle high stress situations and busy atmosphere
- Superior customer service skills and phone etiquette
- Ability to maintain a positive attitude that promotes team work and problem solving
Preferred Qualifications
- OSHA 10 / OSHA 30 Certified
- Cannabis industry experience (retail preferred)
- Bachelor's Degree preferred or 1-3 years equivalent job experience
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Authorization/Security Clearance
- There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.
- Successful completion of a thorough personal reference check and background check from the Nevada Division of Public and Behavioral Health. Note that any applicant with a violent felony or drug-related offense (Conclusion of sentence, probation, and/or incarceration within the past 10 years) is not eligible to become a dispensary agent.
AAP/EEO Statement
- The Source+ is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Apply for this job with The Source+ Holding
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Manager
LeafLine is now part of the Green Thumb family! Join us as we broaden access to cannabis products for Minnesota patients, continuing our mission of promoting wellbeing through the power of cannabis. The Customer Service Manager is responsible for leading a team of Call Center Representatives and ensuring the Call Center is a successful operation that provides excellent customer service through phone calls, email, and digital interactions. The Customer Service Manager will assist in establishing and updating Call Center objectives, creating reports, analyzing metrics, and focus on improving performance and processes to better support the company and customers.
Job Duties:
· Provides leadership, day-to-day supervision and oversight of Customer Service employees and processes.
· Recruit, develop, and guide team to provide best-in-class customer service.
· Establish SOPs for call center training and information updates via FAQs.
· Provide leadership, day-to-day supervision and oversight of Customer Service employees and processes.
· Responsible for scheduling, training, quality performance monitoring, on-going performance improvement processes, recruitment, mentoring and development of the Customer Service team.
· Work with Management to implement performance benchmarks along with ongoing reporting on department KPI’s.
· Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process.
Required Qualifications and skills:
· Exceptional interpersonal and customer service skills with a strong ability to communicate throughout the company openly and effectively.
· Ability to motivate employees by utilizing inspirational coaching and leadership skills to cultivate a level of company and personal success.
· Excellent organizational and leadership skills with a problem-solving ability.
· Experience in Customer Engagement or Customer Experience.
· Ability to thrive in a fast-paced environment.
· Team oriented, with mentoring skills and a willingness to help others.
· Bachelors preferred, but not required
· 3-5 years of management experience
· Some travel required
Job Type: Full-time
Pay: From $1.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- West Saint Paul, MN 55118: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Preferred)
Work Location: One location
Apply for this job with LeafLine Labs, LLC
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Role
Responsibilities
LeafLine is now part of the Green Thumb family! Join us as we broaden access to cannabis products for Minnesota patients, continuing our mission of promoting wellbeing through the power of cannabis. The Customer Service Manager is responsible for leading a team of Call Center Representatives and ensuring the Call Center is a successful operation that provides excellent customer service through phone calls, email, and digital interactions. The Customer Service Manager will assist in establishing and updating Call Center objectives, creating reports, analyzing metrics, and focus on improving performance and processes to better support the company and customers. The role will be based out of our Minnesota office.
Responsibilities
- Provides leadership, day-to-day supervision and oversight of Customer Service employees and processes.
- Recruit, develop, and guide team to provide best-in-class customer service.
- Establish SOPs for call center training and information updates via FAQs.
- Provide leadership, day-to-day supervision and oversight of Customer Service employees and processes.
- Responsible for scheduling, training, quality performance monitoring, on-going performance improvement processes, recruitment, mentoring and development of the Customer Service team.
- Work with Management to implement performance benchmarks along with ongoing reporting on department KPI's.
- Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process.
- Bachelors preferred, but not required
- 3-5 years of management experience
- Exceptional interpersonal and customer service skills with a strong ability to communicate throughout the company openly and effectively.
- Ability to motivate employees by utilizing inspirational coaching and leadership skills to cultivate a level of company and personal success.
- Excellent organizational and leadership skills with a problem-solving ability.
- Experience in Customer Engagement or Customer Experience.
- Ability to thrive in a fast-paced environment.
- Team oriented, with mentoring skills and a willingness to help others.
- Some travel required
- Must pass any and all required background checks
- Must be and remain compliant with all legal or company regulations for working in the industry
- Must possess valid driver's license
- Must be a minimum of 21 years of age
- Must be approved by state badging agency to work in cannabis industry
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HERBL is California’s largest cannabis distributor and supply chain solutions company servicing more than 850 storefront and non-storefront retail licensees. Founded in 2016, HERBL’s team is composed of distribution and retail experts with extensive experience in large-scale global supply chains. HERBL brings the state's leading cannabis retailers and top brands together through world-class technology, unparalleled service, and high-security, state-of-the-art facilities, and trucks. Exclusive brand partners include the leaders in flower, vapes, edibles, topicals, pre-rolls, and concentrate. To learn more, visit www.HERBL.com.
SUMMARY:
The HERBL Help Manager leads the team that is responsible for providing customer service and exception resolution in the order to delivery process and driving the development and execution of customer support technology solutions. He or she drives the process of identifying and responding to exceptions, including assigning, tracking, and closing of tickets as well as the analysis of customer care data to identify trends, gaps and opportunities. He or she is a key influencer of the development cross functional processes and continuous improvement efforts to reduce customer complaints and service exceptions. The HERBL Help Manager leads the team supporting HERBL and external Sales Reps to complete timely order placement for new and existing customers. Key performance metrics for this leader include customer service scores and perfect order (on time and accurate order to delivery).
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS
WORK ENVIRONMENT & PHYSICAL DEMANDS
Some Travel may be required.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift to 20 pounds at times.
REQUIRED EDUCATION AND EXPERIENCE
Must be at least 21 years of age
3-5 years of experience leading teams and/or projects
High School Diploma or GED (preference given to AA or Higher degree).
AA degree minimum with focus on logistics, operations management, customer service or sales
HERBL is laser-focused on the distribution of naturally derived products, giving all of our attention to supporting brands and retailers in what’s best for their businesses. We believe having company-owned brands inherently creates a conflict of interest, so we have chosen to be a pure play distribution company. By not having company-owned competing brands, you can take comfort in knowing that every action we take is in a brand or retailers best interest.
We care deeply about relationships, integrity, collaboration, and are always committed to doing what is right. We honor this belief when working with our suppliers, our customers, and our team members. The HERBL team is a blend of individuals who have significant experience from many different backgrounds including, but not limited to Supply Chain, Sales, and Operations in high-volume distribution.
SUMMARY:
The HERBL Help Manager leads the team that is responsible for providing customer service and exception resolution in the order to delivery process and driving the development and execution of customer support technology solutions. He or she drives the process of identifying and responding to exceptions, including assigning, tracking, and closing of tickets as well as the analysis of customer care data to identify trends, gaps and opportunities. He or she is a key influencer of the development cross functional processes and continuous improvement efforts to reduce customer complaints and service exceptions. The HERBL Help Manager leads the team supporting HERBL and external Sales Reps to complete timely order placement for new and existing customers. Key performance metrics for this leader include customer service scores and perfect order (on time and accurate order to delivery).
ESSENTIAL FUNCTIONS:
- Manage, and develop the team of Order Support and Customer Care reps, ensuring we are properly staffed with appropriate training and capability to quickly and professionally resolve customer service issues.
- Monitor call center activities to obtain data on customer complaints, exception resolution, root cause, communication channels and opportunities to improve HERBL Service offerings
- Track orders from external site to HERBL systems and ensure exceptions are resolved quickly.
- Work closely with Routing and Scheduling, Warehouse Operations Brand Solutions, Sales and Finance to assign and close service resolution tasks. Partner cross functionally to take care of customer needs proactively and responsively.
- Act as Business Lead for requirements to support technology tools.
- Maintain Training library and manage the training needs of HERBL Help team
- Analyze and monitor customer service data to identify trends and process execution to identify and proactively address continuous improvement opportunities.
- Manage Customer Service Budget
- Manage communication throughout the organization regarding Customer Service.
- Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS
- Hands on experience in Customer Service, Call Center or similar
- Working knowledge of Sales Force and Business Intelligence Tools, i.e., Power BI
- Working knowledge of Order and Delivery processes, including Routing and Warehouse Operations
- Knowledge of general working practices and regulations governing California cannabis industry.
- Demonstrated ability to apply critical thought processes to develop, recommend and implement strategies and programs that address operational and corporate objectives.
- Outstanding written and oral communication skills up and down the organizational hierarchy to include corporate offices.
- Demonstrated ability to resolve conflict effectively and problem solve.
- Ability to maintain a high level of confidentiality.
- Demonstrated ability to work efficiently under conditions of multiple deadlines and changing priorities.
WORK ENVIRONMENT & PHYSICAL DEMANDS
Some Travel may be required.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift to 20 pounds at times.
REQUIRED EDUCATION AND EXPERIENCE
Must be at least 21 years of age
3-5 years of experience leading teams and/or projects
High School Diploma or GED (preference given to AA or Higher degree).
AA degree minimum with focus on logistics, operations management, customer service or sales
HERBL is laser-focused on the distribution of naturally derived products, giving all of our attention to supporting brands and retailers in what’s best for their businesses. We believe having company-owned brands inherently creates a conflict of interest, so we have chosen to be a pure play distribution company. By not having company-owned competing brands, you can take comfort in knowing that every action we take is in a brand or retailers best interest.
We care deeply about relationships, integrity, collaboration, and are always committed to doing what is right. We honor this belief when working with our suppliers, our customers, and our team members. The HERBL team is a blend of individuals who have significant experience from many different backgrounds including, but not limited to Supply Chain, Sales, and Operations in high-volume distribution.
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Business Support Manager (Accounting, HR, Customer Service)
Case Makes, Inc.
3 years ago
Job details
Job Type
Full-time
Number of hires for this role
1
Qualifications
Full Job Description
Job Type
Full-time
Number of hires for this role
1
Qualifications
Bachelor's (Preferred)
Accounting: 5 years (Preferred)
Full Job Description
Case Makes Amazing
Looking for a position that can add a little glitz and glimmer to your life and to the products of the customers we serve? At Case Makes, our wide range of laminates and coatings help make packaging and print materials astound, dazzle, and jump off the shelf. Our products are used by the brands you know and love for the products that you see and use daily: cosmetics, personal care, beverages, food (our personal favorite), technology, entertainment, and even cannabis (we won’t tell your parents). Our core values are (1) Flexible, (2) “Own It”, (3) Reputation Matters, and (4) Teamwork. We are always looking for those who can aspire to improve our workplace atmosphere through honest hard work, a great attitude, a little bit of curiosity, and a big sense of humor.
We’re adding a new role to our team here: Business Support Manager! What exactly does this position entail, you ask? Well, in addition to the standard battery of magic tricks and superhuman feats that we expect of all our teammates, this position is quite literally a hybrid mishmash of required competencies that don’t fall into a specific cookie-cutter role. You will wear many hats, but it’s a perfect opportunity to make an impact with positive changes and put your thumbprint on our business here. These are the specific things that we at least are fairly certain we’d like you to undertake:
· Provide financial and accounting support to enter invoices, financial planning for cash flows, apply cash receipts to open A/R, create journal entries for cost adjustments, support budgeting/forecasting, and do other finance-y stuff
· Serve as the local human resources contact for the Case Makes organization
· Analyze production and cost data to provide recommendations to meet and elevate production standards and accountability
· Manage and support customer service operations with order entry, PO placement, and job estimation
· Provide support for logistics and freight dispatch as required
· Work cooperatively with business operations to meet customer service, supply chain, planning, and sales goals
· Ensure ERP system data integrity, particularly as it pertains to production, inventory management, and job costing
· “Other duties as assigned” (of course we would add this one!)
Do you have what it takes?
We’re ideally looking for a teammate with at least five (5) years of relevant work experience in accounting and/or finance, business operations, data analysis, and/or office administration. It would be super if you had experience in a manufacturing environment and even better if you have worked in analytical roles. We’d love it if you’ve had previous management or leadership experience. This experience will help you to move quickly up the learning curve to be a helpful, productive contributor to our team.
You’ll impress us if you have a college degree in related field (finance, accounting, business management, industrial/mechanical engineering, statistics/mathematics, etc.) -OR- if you have commensurate work experience in related discipline(s) and/or relevant certifications. Your background should provide you the tools and ideas you need to be successful in a highly-analytical and detail-oriented role. While this is a high-level contributor position, we value the hard work, experience, curiosity, and best practices you can bring from other positions and workplaces, with or without the formal education.
So maybe you aren’t a graduate of The Derek Zoolander Center for Kids Who Can't Read Good and Wanna Learn to Do Other Stuff Good Too, but we at least hope you can read good and can do this other stuff good, too:
· Microsoft Excel. “If Excel is your friend, then you are our friend.”™ This means data analysis, financial modelling, formula calculations, sorting, filtering, conditional formatting, data validation, pivot tables, macro support, etc.
· Mind the GAAP: a working knowledge of finnance and acounting is helpful, and attention to detail (like did you notice how we misspelled both “finance” and “accounting”?)
· Multitask and prioritize workload, shifting between a variety of tasks as necessary (obvs)
· Working knowledge of and experience with ERP/MRP systems (we use EFI Radius, so if you know that, it will help!), and double bonus points if you know Crystal Reports
· Knowledge of basic business principles: margin, working capital, profitability, etc.
· Mathematical skills in converting units of measure, calculating proportions, and using simple single variable functions
· Solid verbal and written communication skills with customers, suppliers, and stakeholders
· Be someone that other people want to work with (< such an underrated skill!)
Lastly, some other job details: You’ll need to be eligible to work in the U.S. without visa sponsorship to throw you hat into the ring for this one. This job is located in Osgood, Indiana. The core working hours for this position are Monday-Friday (hours TBD), but there may be times that other hours are required for training or coverage issues, including early mornings or late evenings. While we’re open to all candidates, we’re not offering any relocation benefits at this time (sad face). This is our first whack at this job description, so the final job might be subject to some changes. Hey, that’s what being flexible is all about!
The “Silver” Lining
Case Makes is a family-owned company, and we care about our people. We value diversity and welcome all qualified applicants, regardless of race, color, religion, sex, national origin, disability, age, pregnancy, family status, or your thoughts on “which bear is best?” We’re offering a market-competitive salary that ranges from $54,748 for candidates that might require some development in the role all the way up to $70,584 for an ideal candidate. In addition to salary, we offer paid holidays, vacation, personal time, and sick leave, as well as multiple options for medical and dental insurance. We also offer optional life, short-term disability, long-term disability, and accident insurance. But most important, you’ll have a chance to make awesome products and work with fantastic people who are great at what they do.
Job Type: Full-time
Pay: $54,748.00 - $70,584.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Education:
- Bachelor's (Preferred)
Experience:
- Accounting: 5 years (Preferred)
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- No
Apply for this job with Case Makes, Inc.
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Dispatcher/Customer Service Success Manager
Good Tree CBD & Organic Marijuana Delivery
3 years ago
Good Tree is looking for a Customer Success Manager who will closely consult with our patients to develop custom experiences and implementations that promote and push our brands’ business objective. It is an extremely proactive role, which will require strategic planning, internal and external advocacy, and initiative-based messaging to motivate patient and team action.
As our Customer Success Manager, you will become a pro at dispatching and an expert in navigating the world's most advanced fleet management platform. You will learn to manage our inventory website in order to understand trends, and the best practices for dispatching and overarching delivery success. As a leader and Success Manager at Good Tree, you should be highly passionate and motivated by client retention and growth. You will manage the overall connection of Relationship Managers and patients, and will take responsibility for the long-term relationships of all of our patients. You will seek solutions to guarantee operational excellence, pay attention to detail, and identify proper opportunities to extend our products and service.
Additional Responsibilities
-Develop custom Success Plans for each customer with analytical poise in order to deliver overall satisfactory encounters
-Drive positive interactions amongst patients and partners, identify unspoken patient issues, and establish appropriate next steps to enhance success metrics
-Track productivity of Relationship Managers to ensure entire team is reaching all set goals
-Drive positive interactions, be attentive in identifying unspoken or unsolved patient issues, and establish appropriate steps to enhance sales and relationships
-Input and identify new and returning patient accounts and information
-Work with team stakeholders, such as Product, Marketing, Operations, etc.
-Accurately measure, weigh, and package cannabis and cannabis product according to current California state regulation*
-Effectively, efficiently, and kindly handle a high volume of inbound calls and inquiries
Does This Sound Like You?
-Bachelor's Degree or higher
-Demonstrated skills in analytics, presentation, teamwork, and customer management
-4-10 years experience managing/consulting customer accounts, or customer service
-Experience in planning and managing multiple cross functional projects
-Experience in Human Resources, Program Management, Account Management, Healthcare, and/or Leadership Development (preferred)
Please visit growingtalent.org to learn more about Good Tree. Cover Letter Preferred.
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to create an inclusive environment for all staff and employees.
Job Types: Full-time, Part-time
Pay: $21.00 - $27.00 per hour
Benefits:
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Work authorization:
- United States (Preferred)
Shifts:
- Morning (Preferred)
- Mid-Day (Preferred)
- Evening (Preferred)
Required travel:
- 100% (Preferred)
Apply for this job with Good Tree CBD & Organic Marijuana Delivery
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Our mission is to make high quality legal cannabis available to all our customers via our fast delivery platform and service. As Customer Success Manager based in Irvine CA, you will utilize data to make operational innovations and build an exceptional delivery team. To be successful you will collaborate closely with Dispatch, Delivery, Purchasing and Marketing to strategize and solve problems quickly.
*Responsibilities include...
- Establish KPI’s for the customer service team
- Build and manage the customer service with a focus on customer engagement, satisfaction, upselling and retention
- Collaborate with dispatch and inventory management to identify potential order fulfillment issues
- Make recommendations and process improvements
- Recruit, select, train and develop team members to build a positive, cohesive and stable team
- Manage compliance issues specific to cannabis delivery
- Provide feedback and performance management the customer service team
**Requirements…
- 3 years of previous management experience in a relevant area such as call center, customer service or dispatch
- Experience in a startup environment
- Experience with ecommerce and/or logistics platforms like Dutchie and Blaze
- Industry experience in cannabis delivery or other app based delivery to consumers; Medmen, Cura CS, Kush Bottles, Mammoth Distribution, Weedmaps, BudMan, Instacart, Uber Eats, goPuff, EatStreet
- Ability to work from our Irvine headquarters and travel to various locations throughout the region
- Ability to work in a fast paced environment- the design, build and drive the car all at once
*
Job Type: Full-time
Pay: $59,000.00 - $84,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
Supplemental Pay:
- Bonus pay
COVID-19 considerations:Our office is distanced and frequently disinfected. Employees wear masks while working.
Ability to Commute/Relocate:
- Irvine, CA (Preferred)
Experience:
- Customer Service Management: 2 years (Required)
- cannabis: 1 year (Preferred)
Work Location:
- One location
Company's website:
- mydyrect.com
Apply for this job with Dyrect
Apply now →
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ABOUT MARY’S
Best known as the developer and exclusive distributor of the first-ever and award-winning Transdermal Cannabis Patch, Mary’s is a cannabis industry leader with over 5 years of experience exploring all aspects of cannabis and numerous awards for our business & product innovations.
From our founders and partners to our scientists and production associates, our passion is paramount in everything we do. We firmly believe in the healing benefits of plant-based medicine and in particular, THC & CBD – both from our own experiences and the incredible results we witness in people and their pets.
POSITION SUMMARY
We have an immediate need for a Manager, Customer Service for our CBD lines of business. The Manager, Customer Service will report to theVP of Digital Channels and will be responsible for ensuring the optimal satisfaction and retention of our wholesale and direct customers through prompt, accurate, and compassionate service responses. This role will also support, coach, and mentor other CS agents.
ROLE RESPONSIBILITIES
- Manage customer service team; analyze workflows, create efficiencies, implement SOPs with the end goal of providing top notch, thorough customer service
- Develop, implement, and/or manage the organization customer service policies, procedures, standards, and strategies
- Resolve customer complaints and answer customers' questions regarding organizational policies and procedures
- Comply with and maintain knowledge of applicable rules, regulations, standards, and best practices.
- Ensure all customer service activities support and strengthen the strategic objectives of the overall organization
- Develop and measure KPls to determine and improve the effectiveness of all customer service activities
- Prepare or oversee the preparation of necessary and relevant reports and statistics related to the customer service function for upper management
- Provide continuing education and training to CS staff about new products, product changes, website functionality, processes and procedures
- Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently. Provide guidance on how to escalate complaints / disputes within the organization
- Collaborate and communicate knowledge (e.g., market information, customer insights, trends, etc.) across the business.
- Identify opportunities to add value beyond problem resolution to relevant business areas (e.g., sales, marketing, product development, etc.)
- Respond to and monitor social media direct messages and public-facing posts that require customer support
JOB QUALIFICATIONS
- 3-5 years in prior customer service roles with ascending leadership
- Extremely comfortable with a support software platform (such as Zendesk)
- Comfort in dealing with accounts, customers, and internal stakeholders alike
- Passionate about resolving customer problems efficiently
- Ability to manage a remote team through existing and new technology
- Previous experience in the cannabis industry highly preferred
- A great attitude and fundamental belief in the power of the plant
- Ability to work in a team environment with a high degree of autonomy and responsibility
- Must be a highly motivated, detail-oriented, self-starter with a well-developed work ethic and tremendous resourcefulness
Since 2015, Mary’s has been innovating at the intersection of science, technology, and horticulture. Our mission is to distill the wisdom of plants to help people and their pets reach the full potential of their bodies, minds, and lives. Providing an alternative to medicine – not alternative medicine – is our purpose. Science Smart, Plant Wise is our promise (and tagline). Mary’s Brands is headquartered in Denver, CO.
Mary’s Brands offers paid holidays/vacation, medical insurance (dental, vision, health), the option to work remotely up to four days a month, and 401k.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Mary’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Applicants must be currently authorized to work in the United States on a full-time basis.
Come join us as we expand grow in this growing, fast-paced industry!
Job Type: Full-time
Pay: $0.00 per year
Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
Schedule:
- Monday to Friday
COVID-19 considerations:During these uncertain times and rapidly changing environment surrounding COVID-19, all positions at our company are subject to onboarding and working virtually/remotely.
Experience:
- Support Software Platform: 2 years (Preferred)
- Customer Service: 4 years (Preferred)
Work Location:
- One location
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Company's website:
- https://marysmedicinals.com/
Company's Facebook page:
- https://www.facebook.com/marymedicinalsofficial/
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No
Apply for this job with Mary's Management
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Considering working from home? Now is the time!
(PLEASE READ THE WHOLE JOB POST)
The Fuego Group is looking for upbeat, tech-savvy and friendly individuals that enjoy educating and assisting customers about the cannabis industry. We are looking to fill multiple roles within the company:
1.) Call Center Customer Service Representatives / Consultants
2.) CSR Lead
3.) CSR Manager
We are a Customer Service, Marketing and Lead Generation call center that connects consumers to cannabis delivery services in their area.
We offer flexible schedules, in-depth training, and ongoing cannabis education. Background in Customer Service/Call Center Representative is a plus! Must have an upbeat demeanor and the ability to convey information in a coherent and articulate manner.
To be a remote CSR/Consultant, you simply need a desktop computer and a high-speed internet connection. We will provide you with a VOIP phone, all software, and training.
To apply please go to this link:
https://www.cognitoforms.com/FuegoNetworx/CustomerServiceQA
NOTE: Since this will be a remote position, allow us to get to know you a little bit better by providing a response to questions via video format. And make it seem like you're in an actual interview for a Customer Service Representative position to have a higher chance of getting the job position with us!
Qualifications:
Customer Service Representative: - Should have at least 1 year of customer service experience.Salary: $12 to $15 per hour
CSR Lead: - Should have 1 - 2 years of customer service lead experience.Salary: $15 - $18 per hour
CSR Manager: - Should have 5 years of customer service management or call center experience.
Salary: $52 - $62k yearly salary
Job Type: Full-time Remote “work from home”
Job Type: Full-time
Experience:
- Call Center: 3 years (Preferred)
- sales: 3 years (Preferred)
- customer service: 3 years (Preferred)
Education:
- Associate (Preferred)
Work Remotely:
- Yes
Apply for this job with The Fuego Group
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative/CSR Lead/CSR Manager
The Fuego Group
3 years ago
Considering working from home? Now is the time!
(PLEASE READ THE WHOLE JOB POST)
The Fuego Group is looking for upbeat, tech-savvy and friendly individuals that enjoy educating and assisting customers about the cannabis industry. We are looking to fill multiple roles within the company:
1.) Call Center Customer Service Representatives / Consultants
2.) CSR Lead
3.) CSR Manager
We are a Customer Service, Marketing and Lead Generation call center that connects consumers to cannabis delivery services in their area.
We offer flexible schedules, in-depth training, and ongoing cannabis education. Background in Customer Service/Call Center Representative is a plus! Must have an upbeat demeanor and the ability to convey information in a coherent and articulate manner.
To be a remote CSR/Consultant, you simply need a desktop computer and a high-speed internet connection. We will provide you with a VOIP phone, all software, and training.
To apply please go to this link:
https://www.cognitoforms.com/FuegoNetworx/CustomerServiceQA
NOTE: Since this will be a remote position, allow us to get to know you a little bit better by providing a response to questions via video format. And make it seem like you're in an actual interview for a Customer Service Representative position to have a higher chance of getting the job position with us!
Qualifications:
Customer Service Representative: - Should have at least 1 year of customer service experience.Salary: $12 to $15 per hour
CSR Lead: - Should have 1 - 2 years of customer service lead experience.Salary: $15 - $18 per hour
CSR Manager: - Should have 5 years of customer service management or call center experience.
Salary: $52 - $62k yearly salary
Job Type: Full-time Remote “work from home”
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Experience:
- call center: 3 years (Preferred)
- customer service: 3 years (Preferred)
Education:
- Associate (Preferred)
Work Remotely:
- Yes
Apply for this job with The Fuego Group
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We are looking for one exceptional Customer Service Manager to join our Los Angeles cannabis delivery team. Duties include supervising and managing the customer service team, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed.
The Qualifications for the position include:
- Bachelor’s degree
- 5+ years’ experience in call center management
- Experience in a fast pace on-demand delivery service a plus
- Experience in prop 64 California cannabis a plus
- Proficiency in presentation software (i.e. PowerPoint)
- Experience in training employees
- Experience in creating and implementing training programs and metrics
- Experience creating effective customer service procedures, policies, and culture
- A team player who is hard-working and willing to go above and beyond
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- Detail-oriented -- would rather focus on the details of work
- Autonomous/Independent -- enjoys working with little direction
- High stress tolerance -- thrives in a high-pressure environment
Schedule:
5 days per week - Full Time
The facility is open 7 days per week. Some weekends will be required
Job Type: Full-time
Salary: $50,000.00 to $60,000.00 /year
Benefits:
- Dental Insurance
- Employee Discount
- Health Insurance
- Paid Time Off
Experience:
- Call Center Management: 5 years (Preferred)
Additional Compensation:
- Store Discounts
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- People-oriented -- supportive and fairness-focused
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A job for which people with disabilities are encouraged to apply
Schedule:
- Weekends required
- Holidays required
- Day shift
- Night shift
- Overtime
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
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Customer Service Manager Opportunity in the Cannabis Space!
True Terpenes
3 years ago
Do you have a passion for terpenes and their application in the cannabis, beer, beverage, or food space? Do you take pride in being an advocate for a great product and a champion for customers? Do you enjoy managing and developing a customer service team to the highest performance standards?
*At True Terpenes, customer satisfaction is core to all that we do; it is essential to our success. Your job as Customer Service Manager is to help ensure our customers have the best experience possible, no matter what channel they choose to contact us.
Operating out of Portland, OR, we are the industry’s trendsetter for custom terpene blends and the benchmark for quality, compliance, and education. Our products are tested to the most demanding safety standards available--formulated, blended, packed, and labeled in cGMP facilities following FSP and ISO quality standards. Through our commitment to curating a library of detailed plant analytics and extensive research and development, True Terpenes has positioned itself as an industry expert and trusted producer of precision terpene blends, particularly for quality-driven developers at all production scales.
As our Customer Service Manager, you’ll get to develop a deep knowledge of our products and terpenes, in general. The majority of your responsibilities include managing a remote team of 8 Customer Service Representatives (CSR) and one local CSR--including developing clear and measurable goals and performance objectives; maintaining morale and a strong commitment to ongoing education about terpenes and their uses; fielding elevated calls and emails; analyzing customer complaints for trends; continuously finding opportunities to improve the customer experience; processing domestic and international payments; and reporting issues as required to keep us in compliance with our Quality department.
This is a competitively paid position. We offer benefits and 401(k). We’re located just a couple of blocks from the Burnside Bridge, on the east side. Parking is really tough, so access to public transit or alternative methods that don’t require parking is the best bet for getting here every day.
What You Should Already Know, Do, or Have: ***
- High School diploma; Bachelor’s degree preferred
- 7+ years of retail and/or customer service experience
- 2+ years of customer service management experience
- Excellent written and verbal communication skills
- Ability to creatively solve problems
- Ability to act quickly, with attention to detail, accuracy, and maintaining high quality standards
- Ability to relate well to all kinds of people
- Diplomatic and tactful in managing customer issues
- Teamwork orientation
- Ethical conduct
- Strong digital and physical organizational skills
- Technical skills with the Google business platform
- Experience with ZenDesk, Salesforce, and Asana preferred
- Adaptive to using new platforms as the company grows and sales objectives shift
- Organized in curating, tracking and communicating sales & service KPIs
- Vigilant in documenting customer service meetings via standardized recaps and detailed note taking
*EEO Statement
At True Terpenes, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. True Terpenes is proud to be an equal opportunity employer.*
Job Type: Full-time
Experience:
- management: 2 years (Required)
- customer service: 7 years (Required)
- Zendesk Support or Salesforce: 2 years (Preferred)
Benefits:
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Parental leave
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- Open to applicants who do not have a college diploma
Schedule:
- Monday to Friday
- 8 hour shift
Company's website:
- www.trueterpenes.com
Company's Facebook page:
- https://www.facebook.com/TrueTerpenes/
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- Temporarily due to COVID-19
Apply for this job with True Terpenes
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We are a packaging and supply business that specialized in products supporting the cannabis industry. We are looking to hire a customer service and order processing manager. The ideal candidate would have strong organization and communications skills, along with the ability to multi-task and prioritize projects. Prior experience in office administration, Ecommerce or printing industry is highly desirable. Knowledge of Photoshop and Adobe Illustrator would he helpful. The ideal candidate would be willing and able to learn all aspects of the company and be driven to help the company move forward.
Requirements:
- Extensive understanding of Microsoft Word, Excel
- Well organized and detailed oriented
- Working knowledge of using UPS/USPS Shipping platforms and Ship Station
- Ability to follow procedures and to meet deadlines
- Punctual
- Attention to detail and a high level of accuracy
- Must have good time management and project management skills
- Knowledge of Shopify, Amazon Seller Central, Ship Station and eBay would be beneficial
- Good analytical and problem solving skills
- Solid understanding of the purchase order and inventory process
- Ability to manage everyday office tasks with complete responsibility and professionalism
- Knowledge of the products and services we offer
- Team player with the experience working in an office environment
- "Get Things Done" attitude
- Responsible, personable, hardworking and enjoys helping people
Day to day responsibilities would include:
- Completing and overseeing all order processing
- Pulling, packing and shipping orders as needed
- Investigating incoming orders for fraud
- Completing and submitting purchase orders to various vendors
- Responding to customer inquiries via email, phone, and in person
- Documenting all contact with customers and any order updates
- Authorizing returns and processing warranty requests
- Monitoring and responding to customer feedback
- Obtaining and posting tracking information on orders
- Helping maintain an accurate warehouse inventory
- Assisting customers in our retail store if needed.
- Scheduling jobs for printing & label application
Please send an e-mail with your resume with " Customer Service" in the subject line to the address listed.
Job Type: Full-time
Salary: $15.00 to $18.00 /hour
Experience:
- Administrative: 2 years (Preferred)
Location:
- Sacramento, CA (Required)
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Smoakland is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Sales Dispatcher Representative to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and in a team setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in the Oakland or surrounding areas.
- *Customer service is what separates the best from the rest.
- *Upward mobility opportunity for exemplary employees.
- -Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.
- -Cultivates customer relationships and manage account needs on an individual basis
- -Maintains accurate records of all new and existing clients.
- -Assists the company in helping develop and execute long-term goals.
- -Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
- Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast paced environment
- Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees
- Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.
- Assisting the management team in identifying trends and establishing call center goals.
- Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support management and call center operations.
Requirements:
- 6+ years of call center management experience
- Prior experience as the manager or director of a call center
- Bachelor’s degree preferred
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company services and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Excellent computer skills
- Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.
We provide a friendly, business casual environment with a competitive salary Job Type: Full-time
Salary: Starting pay 48-60k with potential for 65K after 90days and advancement within the company.
Job Type: Full-time
Salary: $16.00 to $56.00 /hour
Experience:
- call center: 6 years (Preferred)
- retail: 5 years (Preferred)
- sales: 5 years (Preferred)
- customer service: 6 years (Preferred)
- cash handling: 5 years (Preferred)
Additional Compensation:
- Bonuses
- Store Discounts
Work Location:
- One location
Benefits:
- Flexible schedule
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- Autonomous/Independent -- enjoys working with little direction
- Innovative -- prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance -- thrives in a high-pressure environment
Schedule:
- Monday to Friday
- Weekends required
- Holidays required
- Day shift
- Night shift
- Overtime
Apply for this job with Smoakland Delivery
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative/CSR Lead/CSR Manager
The Fuego Group
4 years ago
Considering working from home? Now is the time!
(PLEASE READ THE WHOLE JOB POST)
__** The Fuego Group is looking for upbeat, tech-savvy and friendly individuals that enjoy educating and assisting customers about the cannabis industry. We are looking to fill multiple roles within the company:
1.) Call Center Customer Service Representatives / Consultants
2.) CSR Leads
3.) CSR Manager
We are a Customer Service, Marketing and Lead Generation call center that connects consumers to cannabis delivery services in their area.
We offer flexible schedules, in-depth training, and ongoing cannabis education. Background in Customer Service/Call Center Representative is a plus! Must have an upbeat demeanor and the ability to convey information in a coherent and articulate manner.
To be a remote CSR/Consultant, you simply need a desktop computer and a high-speed internet connection. We will provide you with a VOIP phone, all software, and training.
To apply please go to this link:
https://www.cognitoforms.com/FuegoNetworx/CustomerServiceQA
Job Types: Full-time, Part-time
Job Type: Remote “work from home”
Qualifications:
Customer Service Representative: - Should have at least 1 year of customer service experience.Salary: $9 to $11.50 per hour
CSR Lead: - Should have 1 - 2 years of customer service lead experience.Salary: $12 - $14.50 per hour
CSR Manager: - Should have 5 years of customer service management or call center experience.
Salary: $15 - $20 per hour
Job Type: Full-time
Experience:
- customer service manager: 5 years (Preferred)
- customer service representative: 1 year (Preferred)
- customer service lead: 2 years (Preferred)
Apply for this job with The Fuego Group
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Canndescent is a leading cultivator, distributor, and manufacturer of ultra-premium cannabis. We are passionate about creating transformative products that will help tune and enrich the human experience. We strive for excellence by hiring exceptional performers that can contribute to a fun and inspiring work culture. We are currently looking for a Customer Service Representative for our office in our Santa Barbara California location.
What you’ll be doing:
As the Customer Service Representative, you will provide day to day customer service and support to ensure the ultimate customer experience.
You will be responsible for providing the necessary support to the Territory Account Managers and other key individuals in the organization.
As the Customer Service Representative you will:
- Schedule and conduct new customer onboarding
- Call our customers to assist with an ultimate customer experience
- Coordinate payment pick-ups (when necessary)
- Research and obtain further information for incomplete orders
- Scan documents, and print files when needed
- Respond to queries for information and access relevant files via email, phone and Zendesk
- Be the voice of Canndescent with our customers
- Strategically interact with all departments to ensure customers are given the right and timely information
- Strategically work on collecting outstanding balances
Your experience and skills include:
- Experience with MS Office
Benefits:
Equity: When you do well, we all do well. Every employee of Canndescent is an owner of the company
Growth Opportunity: Being part of a company at the forefront of the fastest growing industry in the US.
Healthy work environment: We provide a professional and fun work environment that brings passion and profession together
Health: Medical, Dental, Vision
Paid time off: Vacation and Holidays
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Canndescent is an equal opportunity employer.
Apply for this job with Canndescent
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We are a packaging and supply business that specialized in products supporting the cannabis industry. We are looking to hire a customer service and order processing manager. The ideal candidate would have strong organization and communications skills, along with the ability to multi-task and prioritize projects. Prior experience in office administration, Ecommerce or printing industry is highly desirable. Knowledge of Photoshop and Adobe Illustrator would he helpful. The ideal candidate would be willing and able to learn all aspects of the company and be driven to help the company move forward.
Requirements:
- Extensive understanding of Microsoft Word, Excel
- Well organized and detailed oriented
- Working knowledge of using UPS/USPS Shipping platforms and Ship Station
- Ability to follow procedures and to meet deadlines
- Punctual
- Attention to detail and a high level of accuracy
- Must have good time management and project management skills
- Knowledge of Shopify, Amazon Seller Central, Ship Station and eBay would be beneficial
- Good analytical and problem solving skills
- Solid understanding of the purchase order and inventory process
- Ability to manage everyday office tasks with complete responsibility and professionalism
- Knowledge of the products and services we offer
- Team player with the experience working in an office environment
- "Get Things Done" attitude
- Responsible, personable, hardworking and enjoys helping people
Day to day responsibilities would include:
- Completing and overseeing all order processing
- Pulling, packing and shipping orders as needed
- Investigating incoming orders for fraud
- Completing and submitting purchase orders to various vendors
- Responding to customer inquiries via email, phone, and in person
- Documenting all contact with customers and any order updates
- Authorizing returns and processing warranty requests
- Monitoring and responding to customer feedback
- Obtaining and posting tracking information on orders
- Helping maintain an accurate warehouse inventory
- Assisting customers in our retail store if needed.
- Scheduling jobs for printing & label application
Please send an e-mail with your resume with " Customer Service" in the subject line to the address listed.
Job Type: Full-time
Salary: $15.00 to $18.00 /hour
Experience:
- Administrative: 2 years (Preferred)
Location:
- Sacramento, CA (Required)
Application Question:
- Why do you feel your the right candidate for this position?
Additional Compensation:
- Store Discounts
Work Location:
- One location
Benefits:
- Health insurance
- Paid time off
Apply for this job with Brand King
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Description:
Do you live in Las Vegas? If so, would you like to work from home as a remote Phone Consultant/Customer Service Representative Manager?
We are looking for upbeat, tech-savvy, friendly Consultants that enjoy educating and assisting customers about the cannabis industry.
We are a Customer Service/Marketing and Lead Generation call center that connects patients/consumers to cannabis delivery services in their area. We are looking fill positions for remote Consultants/Customer Experience Representatives, Leads and even a Manger to lead a remote team! We offer flexible schedules, in-depth training, and ongoing cannabis education.
Background in Customer Service/Call Center Representative is a plus! Must have an upbeat demeanor and the ability to convey information in a coherent and articulate manner.
To be a remote Consultant, you simply need a desktop computer and a high-speed internet connection. We will provide you with a VOIP phone, all software, and training.
To apply please go to this link:
https://www.cognitoforms.com/FuegoNetworx/CustomerServiceQA
Job Types: Full-time, Part-time
Job Type: Full-time
Salary: $18.00 to $20.00 /hour
Job Type: Full-time
Salary: $18.00 to $20.00 /hour
Experience:
- Call Center: 3 years (Preferred)
- customer service: 3 years (Preferred)
Education:
- Bachelor's (Preferred)
Apply for this job with The Fuego Group
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Full Job Description
We are Ardent, a house of innovation that develops technology, consumer packaged goods, and digital education. Our flagship product is an innovative table-top appliance that people use to transform cannabis or hemp into any product they would see on a dispensary shelf. We developed and brought the product to market, and have had a ton of success. As a fast-paced company known around the globe, we have developed a new set of devices, end products, and subscription kits that go along with the device.
The team at Ardent is passionate about the work we do and get fulfillment out of watching our products change lives for the better. We are a creative, come-as-you-are environment and push each other to be the best we can be while still having fun. We are a POC, woman-owned business and are inventor-founded and operated. We value diversity and the magic that happens when you bring together individuals from different backgrounds.
We are looking for a Customer Service Manager to run and scale our in-house team within a high-growth start-up environment. This is a remote role.
Responsibilities:
- Managing ongoing upgrades, improvements, and maintenance to Zendesk in addition to creating related training for team
- Drive continuous improvement of the customer experience by leveraging data-driven decision-making
- Analyze data, trends, and operational support metrics to help develop strategic plans
- Manage a small but growing team of customer care agents by providing ongoing feedback, training, and coaching
- Lead the sourcing and implementation of an industry-leading customer care ticketing and support system
- Develop and serve as the expert of customer care policies and procedures
- Work directly with our teams to constantly build new features and deliver an amazing new customer experience
- Handle customer service escalations
- Advocate internally for product and service improvements to better serve our customers
- Collaborate cross-functionally with the Product, Operations, Marketing, and Sales teams to optimize the customer experience
- Responsible for customer satisfaction metrics
- Maintain accurate records and documentation regarding customer service actions and discussions
- Additional tasks and projects as needed
Skills & Qualifications:
- 3+ years of customer service/support experience and management experience
- Previous start-up, cannabis, or consumer packaged goods (CPG) company experience required
- Experience with Customer Care Ticketing and Support systems; we use Zendesk
- Experience building, coaching, and training teams in a fast-paced environment
- Ability to work extra hours when there are operational needs
- Ability to work rotating shifts including weekends and holidays
- Strong cross-functional communication skills
- Ability to handle multiple priorities and meet deadlines in stressful situations
Ideal candidate:
- Likes taking the lead on projects
- Not afraid to roll up your sleeves to get the job done
- Enjoys bringing structure to chaos
- Flexibility, highly responsive
- Calm in the face of pressure
- Mastered the art of juggling multiple priorities and prefer a fast-paced environment
- Tech-savvy and naturally curious
- Eager for the opportunity to contribute, grow and make a real impact
- Open to learning new skills
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
- Fully Remote
Hours per week:
- 30-39
Company's website:
- www.ardentcannabis.com
Work Remotely:
- Yes
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings
Apply for this job with Ardent Cannabis
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.