Cannabis Customer Care Representative Jobs
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Here are 31 cannabis jobs mentioning "customer care representative" in April 2024, at companies like Mitchell School of Business, AltMed Florida, MÜV, and Parallel, including positions such as Customer Care Representative, Customer Service Representative (Cannabis Careers), Hiring Event: Customer Care Representative***Cannabis Call Center, and Customer Care Representative***Cannabis Call Center.
More than 30+ days
If you're looking for a rewarding full-time position at a growing company and you are:
- A customer service or sales professional
- Searching for a passionate and collaborative culture
- Interested in cannabis
We want to connect with you! Check out the details below to see if we're what you're looking for.
Job Summary:
The focus of the Customer Care Representative is to create loyalty to all Verano owned brands and subsidiaries while delivering exemplary service to our patients and customers. The Customer Care Representative will encourage a positive experience with every patient contacted via phone or email.
The pay rate for this position is $15 per hour. Position is in-office (not remote). Shift varies depending on assigned state; open and flexible availability required.
Duties and Responsibilities:
- Work with Team Lead and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Strive to meet all performance standards and metrics by following SOPs as required by state and Quality Assurance.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- Two (2) years or more prior experience in retail sales, customer service role.
- Passion for customer service and support.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care Manager
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Located in Apollo Beach, FL. This is not a remote position. Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Apply for this job with MÜV
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Hiring Event: Customer Care Representative***Cannabis Call Center
MUV
1 year ago
MÜV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center located in Apollo Beach, FL.
The pay rate for this position is $15 per hour.
Below are the details for the Customer Care Representative position.
Hiring Event:
- Saturday, August 20th 2022 10am-4pm
- 6944 US Highway 41, Apollo Beach, FL 33572 (Google Maps Users: Please use address 6938 US 41, Apollo Beach FL 33572 and note that we are the first building.)
- You must bring a copy of your resume and RSVP by applying to this job posting
- If selected, you must be commutable to Apollo Beach, FL
Job Summary:
The focus of the Customer Care Representative is to create loyalty to all Verano owned brands and subsidiaries while delivering exemplary service to our patients and customers. The Customer Care Representative will encourage a positive experience with every patient contacted via phone or email.
__
**
Duties and Responsibilities:
- Work with Team Lead and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Strive to meet all performance standards and metrics by following SOPs as required by state and Quality Assurance.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- Two (2) years or more prior experience in retail sales, customer service role.
- Passion for customer service and support.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care Manager
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position..
Hiring Event:
- Saturday, August 20th 2022 10am-4pm
- 6944 US Highway 41, Apollo Beach, FL 33572 (Google Maps Users: Please use address 6938 US 41, Apollo Beach FL 33572 and note that we are the first building.)
- You must bring a copy of your resume and RSVP by applying to this job posting
- If selected, you must be commutable to Apollo Beach, FL
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: One location
Apply for this job with MUV
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
MÜV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center located in Apollo Beach, FL. The payrate for this position is $15 per hour. Below are the details for the Customer Care Representative position.
Job Summary:
The focus of the Customer Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- 1+ year of experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- Experience in a call center environment leading handling customer orders/questions is preferred.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within MUV/Verano.
Additional Requirements:
- Must be at least 21 years of age.
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in a warehouse environment. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with MUV
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Silver Streak Solutions is committed to offering the best value and service in the Cannabis industry, we call this the Green Promise.
A Customer Care Representative is the first point of contact many customers will have with our company. This individual is mainly
responsible for taking orders, engaging the customer in a friendly and professional manner, explaining the service and product and
logging complaints and concerns.
Essential Functions:
- Provide exceptional customer service by phone, text and on all platforms to interact efficiently.
- Answer incoming customer calls and take appropriate action
- Provide customers with product and service information
- Process orders, forms, and applications
- Accurately enter new customer profiles information, update existing customer information and document all call notes in CRM
- Manage, Log, and resolve customer complaints and follow resolution procedures
- Adhere to pricing adjustment protocols
- Ability to multi-task, prioritize and stay on task effectively
- Maintain strict confidentiality in compliance with HIPPA guidelines
- Adhere to department Standards Operating Procedures. (SOP)
- Perform all other duties as assigned
- Requirements and Qualifications:
- Must be a minimum of 21 years of age
- High school diploma or GED required
- 1+ year Customer Service or Call Center experience preferred
- Ability to work evenings, weekends and overtime when needed
- Must pass any and all required background checks
- Excellent verbal and written communication skills
- Ability to establish and maintain effective working relationships with all employee
- Maintain compliance with all company policies and procedures
- Ability to learn, understand and maintain knowledge of the different types of software and communication methods used by the Company
- Ability to use initiative and independent judgment appropriately, keeping in mind management expectations
- Ability to establish and maintain effective working relationships with all employee
- Experience with mobile applications & devices, computer software, PC, general office equipment
- Ability to effectively communicate with internal and external customers via any/or all Communication platforms i.e.; phone, email, text etc.
- Ability to learn, understand and maintain knowledge of industry specific products and product specifications.
- Competencies:
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
This job operates in a typical office environment and is subject to hot and cold temperatures and sometimes without natural light. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, printers and fax machines. Consistent moderate background noise level due to equipment, other persons talking, etc.
SILVERSTREAK SOLUTIONS and Unrivaled Brands, Inc. is an equal opportunity employer. At SILVERSTREAK SOLUTIONS and Unrivaled Brands, Inc., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
LEGAL NOTICE: We are regulated by MARCURSA, and all candidates must be 21 years of age or older, able to clear a criminal background check, and any local regulatory requirements, and work in a cannabis dispensary
WE ARE SEEKING MOTIVATED, COPESTETIC, HARDWORKING, INDIVIDIALS WILLING TO WORK WEEKENDS AND EVENINGS and OPEN TO OVERTIME! No Prior Cannabis Experience required, but prior customer service experience is preferred! We have immediate openings and a career path for anyone.
We are a one of a kind, fully integrated, MSO organization. We offer benefits like health, dental, vision, PTO, 401(k), assorted performance bonus programs, awesome employee discounts and products, PPE, best-of-class training and product exposure, state-of-the-art facilities, etc. We promote from within and every position has a career path to management. And last but not least, we are making a difference in our customers’ lives, improving their quality of life, offering safer better cleaner options for recreational users, promoting the west coast culture, and much, much more.
NOTICE: Unrivaled Brands is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Unrivaled also prohibits harassment of applicants and employees based on any of these protected categories. We are ironically a Drug Free Workplace.
Job Type: Part-time
Job Type: Part-time
Pay: $16.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability
Application Question(s):
- Are you at least 21 years or older?
Work Location: One location
Apply for this job with Unrivaled Brands, Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
Duties and Responsibilities:
Working Environment:
EEO Statement:
The focus of the Patient Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
- Must be at least 21 years of age.
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Apply for this job with MÜV
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Hiring Event: Customer Care Representative***Cannabis Call Center
AltMed Florida
1 year ago
MÜV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center located in Apollo Beach, FL. The payrate for this position is $15 per hour. Below are the details for the Customer Care Representative position as well as the Hiring Event.
Job Summary:
The focus of the Customer Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
Additional Requirements:
- Must be at least 21 years of age.
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in a warehouse environment. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Hiring Event:
- Saturday, May 14, 2022 10am-4pm
- 6944 US Highway 41, Apollo Beach, FL 33572 (Google Maps Users: Please use address 6938 US 41, Apollo Beach FL 33572 and note that we are the first building.)
- You must bring a copy of your resume and RSVP by applying to this job posting
- If selected, you must be commutable to Apollo Beach, FL
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with AltMed Florida
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
Duties and Responsibilities:
Working Environment:
EEO Statement:
The focus of the Patient Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
- Must be at least 21 years of age.
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Apply for this job with MÜV
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
HERBL is California’s largest cannabis distributor and supply chain solutions company servicing more than 850 storefront and non-storefront retail licensees. Founded in 2016, HERBL’s team is composed of distribution and retail experts with extensive experience in large-scale global supply chains. HERBL brings the state's leading cannabis retailers and top brands together through world-class technology, unparalleled service, and high-security, state-of-the-art facilities, and trucks. Exclusive brand partners include the leaders in flower, vapes, edibles, topicals, pre-rolls, and concentrate. To learn more, visit www.HERBL.com.
The HERBL Customer Care Team, in support of the Sales Organization, is positioned and equipped to support your business through Order Management, Delivery Scheduling, Delivery Exception Resolution, Return Requests and Invoicing. We are an enthusiastic team of customer service professionals with a passion for the cannabis industry and supporting your business.
Responsibilities
- Create sales orders, monitor shipment status, issue invoices and resolve discrepancies
- Receive and qualify customer order inquiries and POs (through email, phone or other online communications)
- Send sales order confirmation to customers and sales representatives within the specified SLA’s
- Update and maintain existing sales orders
- Proactively communicate exceptions in delivery or order fulfillment issues to brands, sales reps, as they arise. Look for remedy opportunities to ensure completion of sale.
- Coordinate with Routing and Scheduling to ensure the on- time delivery of partner orders
- Coordinate with Finance to ensure payments are scheduled and collected on time
- Assist handling customer/delivery driver inquiries adhering to HERBL’s policies and to ensure compliance with current regulations
- Assist internal teams (Logistics, Order Fulfillment, Accounts Receivable, Finance, Sales) to ensure all order management related activities are executed properly
- Customer RMA handling including assigning RMA numbers from JDA/SAP, overall support to Sales and Inventory teams, and frontline related to RMA creation with the Sales teams
- Anticipates issues and actively works to mitigate them for the greatest customer experience
Experience & Education
- Experience in order management, logistics or cannabis industry is preferred
- METRC experience a plus
- Experience in a call center environment is helpful
- Working knowledge of Excel, Outlook and/or METRC
- SAP, JDA and/or Salesforce experience is a plus
- Ability to resolve complex issues while managing at least 3 simultaneous computer applications
- Commitment to fostering long term customer relationships
- Effectively resolve technical issues
- Flexible to change management along with the ability to take initiative.
- Organized, proactive and attentive to details
- Must be at least 21 years of age
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- This position is full-time and typical work hours occur Monday through Friday and between the hours of 8 am and 6 pm but may also occasionally occur outside of typical work hours including some evening and weekend work.
- On-site position at our Bicentennial Office location in Santa Rosa, CA.
- This position requires sitting/standing at a computer for very long periods.
- This role routinely uses standard office equipment such as computers, mouse, and keyboard.
Benefits
- Health Insurance: Healthy premiums covered by HERBL for employee and dependents.
- FSA & HSA with high deductible plan
- Vision
- Dental
- EAP: free to employees and their household
- Basic Life: $25,000 for all employees
- AD+D: 100% covered by HERBL
- Critical Illness: 100% covered by HERBL
- 401K: eligible after 90 days.
PTO: Vacation Time + Sick Time + Paid Holidays
- Vacation: Year 1: 8 days, Years 2-3: 11 days, Years 4+: 15 days
- Sick Pay: 5 days
- Holidays: 10 paid days include:
- (5) New Years Day, Memorial Day, Labor Day, Thanksgiving, Christmas.
- (1) Your birthday!
- (4) Floating holidays
- In 2021 Floating Holidays were expanded to recognize multiple groups within HERBL. Through these floating holidays, we will: Celebrate the proud history of Hispanic culture in California. Promote the history of Black & LGBTQIA+ people through Juneteenth and Pride Month. Recognize the patriotism of Independence Day. Honor the sacrifices of those that served in the Armed Forces for Veteran's Day.
HERBL is laser-focused on the distribution of naturally derived products, giving all of our attention to supporting brands and retailers in what’s best for their businesses. We believe having company-owned brands inherently creates a conflict of interest, so we have chosen to be a pure play distribution company. By not having company-owned competing brands, you can take comfort in knowing that every action we take is in a brand or retailers best interest.
We care deeply about relationships, integrity, collaboration, and are always committed to doing what is right. We honor this belief when working with our suppliers, our customers, and our team members. The HERBL team is a blend of individuals who have significant experience from many different backgrounds including, but not limited to Supply Chain, Sales, and Operations in high-volume distribution.
Job Type: Full-time
Apply for this job with HERBL
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
Duties and Responsibilities:
Working Environment:
EEO Statement:
The focus of the Patient Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
- Must be at least 21 years of age.
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Apply for this job with MÜV
Apply now →
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Hiring Event: Customer Care Representative***Cannabis Call Center
AltMed Florida
2 years ago
MÜV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center located in Apollo Beach, FL. The payrate for this position is $15 per hour. Below are the details for the Customer Care Representative position as well as the Hiring Event.
Job Summary:
The focus of the Customer Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
Additional Requirements:
- Must be at least 21 years of age.
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in a warehouse environment. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Hiring Event:
- Saturday, April 9, 2022 10am-4pm
- Courtyard by Marriott in Downtown Tampa - 102 E Cass St, Tampa FL 33602
- You must bring a copy of your resume and RSVP by applying to this job posting
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
COVID-19 considerations:
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with AltMed Florida
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Customer Care Representative***Cannabis Call Center
AltMed Florida
2 years ago
MÜV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center located at 6944 US HWY 41 Apollo Beach, FL 33572. The payrate for this position is $15 per hour. Below are the details for the Customer Care Representative position as well as the Hiring Event.
Job Summary:
The focus of the Customer Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
Additional Requirements:
- Must be at least 21 years of age.
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in a warehouse environment. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Hiring Event:
- Saturday, April 2, 2022 10am-4pm
- 6944 US HWY 41 Apollo Beach, FL 33572
- You must bring a copy of your resume and RSVP by applying to this job posting
- We are located just south of the Big Bend/US 41 intersection, in front of ACM Distribution. Look for the "NOW HIRING" sign. (Google Maps users: You will need to use another navigation app like Apple Maps or Waze to locate our building.)
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
COVID-19 considerations:
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with AltMed Florida
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our students accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help students .
They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Types: Full-time, Part-time
Pay: $17.00 - $22.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: Remote
Apply for this job with Central Career School
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
Duties and Responsibilities:
Working Environment:
EEO Statement:
The focus of the Patient Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
- Must be at least 21 years of age.
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Apply for this job with MÜV
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job detailsSalary$15 an hourJob TypeFull-timePart-timeNumber of hires for this role3Qualifications
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred)
Silverstreak Solutions is a premier Cannabis Delivery Service, and we are looking for customer-oriented service representatives. A Customer Care representative, or CCR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CCRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
Customer Care Representatives can put themselves in the customers’ shoes and provide them with quality service ensuring the Customer feels taken care of.
Customer feedback is priceless, and these CCRs can gather that for you. Problem-solving comes naturally to our CCRs. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
We are a retail business and Candidates must be willing to work rotating schedules to include weekends, nights, and holidays. Hours worked will average 25 to 37 hours per week.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales to include up selling
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep detailed and accurate notes customer interactions, process customer accounts using Company software programs
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Excellent time management
Skills
- Proven customer support experience or experience as a Customer Service Representative
- Call Center experience highly desired
- Attention to detail
- Experience with various software platforms and communications (phone, email, text).
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientated and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
- Must be 18+ years of age
- Prior cannabis knowledge helpful. Must be willing to learn to expand current knowledge
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:To keep our Customer Service Representatives as safe as possible, we have installed clear plastic barriers, and provided mask, gloves, and hand sanitizer. We also provide assigned seating and equipment.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Apply for this job with Silverstreak Solutions, Inc
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.
IN A NUTSHELL…
The Customer Care Representative must be enthusiastic about NETA and cannabis, have a solid knowledge of the company and our products, and are assured in communicating with others via phone, email, and beyond. You are responsible for interacting with patients and adult use customers who contact our Customer Care platform, Kustomer. Customer Care Representatives provide knowledge, compassion, information and resources, all with an understanding of regulations in a calm and professional manner.
This role is with Massachusetts (NETA), one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.
WHAT YOU WILL BE DOING
- Follow NETA Policies & Procedures for daily operations and fully comply with the states' Adult Use and Medical Marijuana regulations
- Model best-in-class service within the Kustomer Platform (call, e-mail, chat, sms) that consistently exceeds our clients' expectations and builds a long-term rapport
- Provide product expertise and knowledge to clients and explain the potential benefits of each various type and strain of cannabis, as well as all methods of use
- Identifies the needs of each individual client by demonstrating compassion, empathy and sensitivity
- Attention to detail across all aspects of the role
- Answer client and caregiver questions and provide resources to assist in their use of cannabis
- Maintaining privacy and confidentiality of sensitive patient information
- Work in close coordination with Customer Care Specialists, Customer Care Manager, and other managers within the business with professionalism and flexibility
- Supports the team work effort in all aspects of customer care including maintaining an operable work space and environment
- Appropriately escalate customer conflict to Customer Care Specialists or complaints to appropriate Management teams, inspiring long-term patient relationships and loyalty to our brand
- Performs other duties and tasks as assigned
EXPERIENCE AND SKILLS YOU'LL BRING
- Age 21 or over (Required)
- High School Diploma or equivalent (Required)
- Valid Government-Issued Photo ID (Required)
- Previous retail, customer service or guide experience (Preferred)
- Knowledge of basic computer skills, including Outlook
- Must successfully complete NETA's Customer Care & Guide role specific training program
- Ability to deal with problems and resolve in a professional manner
- Must have open availability, including nights, weekends & holidays
- Positive attitude and strong work ethic
- Demonstrates a high level of emotional intelligence
- Ability to perform monotonous tasks while sitting
- Passionate about the importance of cannabis
YOU WILL BE SUCCESSFUL IF YOU…
- Are self-motivated; micro-managing isn't fun for anyone
- Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
- Can work fast and be flexible; our industry is always changing
- Play nice with others; we collaborate with each other a lot
- Think creatively; sometimes, the "traditional" solution isn't the best one
WHAT YOU GET
- Consistent, reliable benefits; Full medical/vision/dental, 401k with the possibility of a company match, access to company-sponsored well-being programs
- Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
- Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry
- Employee discount
- Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity
PHYSICAL REQUIREMENTS
- Must be able to remain in a stationary position 75% of the time.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery
- Frequently communicates with other employees/customers. Must be able to exchange accurate information in these situations.
PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES
Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility
We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
Apply for this job with Parallel
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Customer Care Representative
American Association For Laboratory Accreditation
3 years ago
Description:
. Requirements:
Organization Overview
A2LA is a non-profit, public service membership organization offering compliance and accreditation services to organizations all over the world. A2LA is dedicated to formally recognizing testing, calibration and other laboratories and related organizations for their quality and technical competency with a variety of international standards (ISO/IEC 17025, ISO 15189, etc.), federal requirements (FDA, GLP, FCC, etc.), state (cannabis, etc.), and local requirements (water testing, etc.).
Whether it is the clean air that you breathe, the water you drink or the vehicle you drive, A2LA helps make the world a better, safer place by working to ensure that organizations are releasing products and services that are meeting testing and quality standards. Detailed information about our services can be found on our website at https://www.a2la.org/about.
Come Make the World Better with Us!
A2LA is currently seeking qualified candidates to fill the position of Customer CareRepresentative (CCR) on our second shift from 12 PM to 8 PM. The CCR is responsible for collaborating with the Business Development and operations groups to provide excellent, proactive customer service.
A great candidate would be a big-picture thinker who is passionate about the customer experience and the industries we serve. Someone who can maintain a positive attitude, express empathy, actively listen and always deliver a positive customer experience. A person who can embrace changes, demonstrate patience, and offer solutions. The Customer Care department is a three-person team, so we need someone who is willing to take on every aspect of our customer service needs with enthusiasm.
Essential Functions (Duties)
The primary duties of this position may include:
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Communicating with customers through various channels (email, phone, chat, in person).
- Responding promptly to customer inquiries.
- Ensuring customer satisfaction and providing professional customer support – always looking to go the extra mile.
- Keeping records of customer interactions, transactions, comments and concerns.
- Collaborating with Business Development on items including but not limited to, advocating for the customer throughout the sales process, developing creative solutions to customer concerns, maintaining and reporting data from systems of record, and serving as a liaison between operations and sales.
- Receive and process requests for quotes.
- Selling membership and generating sales leads when possible.
- Assisting the operations team with administrative tasks.
- Sharing ideas to improve the customer experience.
. Requirements:
Qualifications (Knowledge, Skills and Abilities)
- Excellent communication skills including active and reflective listening.
- Service-oriented and able to resolve customer concerns.
- Proficient computer skills with the ability to learn new software.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of people.
- Ability and desire to learn about A2LA services.
- High school diploma or equivalent.
- Customer service experience required.
- Experience with Salesforce or another CRM is a plus.
- Bilingual in English/Spanish preferred.
Benefits and Compensation
The salary for this position is commensurate with experience.
In addition, A2LA offers a robust 403(b) retirement plan including a fixed employer contributions as well as a robust benefits package, which includes medical, dental, HSA, FSA (medical and dependent), life insurance (sponsored and voluntary), short- and long-term disability (sponsored) employee assistance program (EAP), AFLAC, tuition reimbursement and other pre-taxed benefits, paid-time off, 9 paid government holidays, 2 floating holidays, training and development, career advancement opportunities and much more!
Working Environment & Physical Requirements
The physical demands and work environment described here reflect those of a person, in this position, will typically encounter.
Physical Demands: While performing the duties of this job, the employee is required to walk; sit for long hours, use fingers for typing; talk and hear. Specific vision abilities required by the job include close vision for reviewing documents on the computer or in hard-copy state.
Work Environment: Work will be performed on the second shift scheduled from 12 PM – 8 PM, with moderate schedule flexibility.
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A2LA is an equal opportunity employer. A2LA does not discriminate in employment based upon race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service, or any other federally protected classification.
Military/Military Spouse Personnel are encouraged to apply.
Apply for this job with American Association For Laboratory Accreditation
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Job Description:
Social Media Customer Care Representative (Retail)
Assisting the company with social media and customer service support for all Grupo Flor retail cannabis dispensaries. The employee in this role must be thoughtful and creative, with the ability to appropriately shift priorities throughout the workday and on short notice, communicate effectively and efficiently with others, and produce a high volume of quality work within a dynamic and fast-paced environment. This employee will have a large degree of autonomy and needs to be able to prioritize and communicate with collaborators in the company to serve social media and customer service related goals.
ESSENTIAL FUNCTIONS:
- Engages with customers across various social media sites (e.g. Facebook, Instagram, Twitter) and other consumer communication platforms (e.g. website chat, email inbox, text club platform, Google Business App)
- Tracks and responds to customer reviews across platforms (e.g. Yelp, Weedmaps, Google Reviews) in an efficient and timely manner.
- Works closely with the curbside and delivery teams to proactively communicate with customers regarding issues with online orders (e.g. pickup reminders, explanation of delivery timeframe, inventory discrepancies and alternative product recommendations) through our eCommerce platform.)
- Supports the development of customer loyalty and satisfaction by answering questions and addressing consumer issues in a timely manner.
- Works closely with the marketing team in maintaining and expanding social media presence by organizing and scheduling materials and posts for social media.
- Creates social media content using Canva.
- Seeks out new tools and best practices for customer service and social media.
- Maintains legal compliance in all consumer communications.
QUALIFICATIONS AND REQUIREMENTS:
- Excellent written communication skills (i.e. grammar, sentence structure, spelling).
- Ability to problem-solve in a timely manner while collaborating with appropriate team members.
- Ability to deliver excellent customer service even when dealing with negative feedback.
- Previous customer service experience through written communication channels.
- Previous social media experience.
- Minimum GED or High School Diploma.
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What we need to prepare and implement:
- Online chat plugin for all Dispensary websites
- Eyerate or another review platform
- SOPs for:
- Messaging customers through Dutchie about pickup cutoff times and whenever there is an issue with an online order.
- Resolving major complaints / bad reviews (e.g. coordinating with Onsite Manager to give Rewards Points or $10 off next order)
- Social Media Strategy for All Dispensary Brands
- i.e. Will each dispensary brand have uniform platforms: IG, FB, Twitter, and TikTok
- Prepare a big-picture content strategy for each social media platform. Monthly or quarterly plan for core goals and messaging. I will create / gather content for the strategy, while this new person can schedule and post (and create additional content as needed).
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:Customers required to wear masks, curbside pickup available
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
This Company Describes Its Culture as:
- Innovative -- innovative and risk-taking
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Work Remotely:
- No
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with Grupo Flor
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Care Representative (Call Center) - The Apothecary Shoppe
Parallel
3 years ago
Be yourself and bring your best ideas as a Customer Care Representative (Call Center) in Las Vegas and within its Nevada Region (The Apothecary Shoppe)
Parallel's Customer Care Representative will be one of the first interfaces between Parallel and its customers. The Customer Call Center Representative will act as our brand ambassador and will display premier verbal customer service skills. You have a passion for life, passion for wellness and for healthy living. You will be described as compassionate, positive, loving, caring, full of life and energy, and passionate about the healing benefits of therapeutic cannabis. You are a ball of energy, sunshine on a cloudy day, warmth of a comfortable home, and the friend that is always there. You will have a background in health care and customer service. You will be knowledgeable about healthy living, eating and health maintenance. You will beam Empower Your Health.
CORE JOB DUTIES AND RESPONSIBILITIES
- Manage incoming calls and answer calls in the order in which they are received.
- Respond to and resolve customer questions, requests, and complaints. Utilize the scripted responses outlined in the Customer Care Manual. Call a supervisor if needed.
- Obtain the customer's full name, the name of the caregiver, if applicable, date of birth, address, ordering physician and route of application of product.
- Enter customer and order information into shared network.
- Compassionate Use Registry searches.
- Accurately meet customers' needs promptly and effectively.
- Obtain proper information from the appropriate departments and use as needed when helping our customers.
- Communicate with employees to maintain a steady customer traffic flow to maximize sales and customer satisfaction.
- Consult with the Subject Matter Expert on duty in order to provide correct product suggestion to customer.
- Refer to the Customer Care SOP in order to ensure proper protocol when assisting our customers.
- Record and collaborate with TAS Dispensary, and Delivery Team regarding preorders and online orders to ensure accurate product information, and timeliness of delivery.
- Discuss the Company's economic hardship plan and have the customer complete and return form and enclosed subsequent documentation in order for Parallel to determine if customer is eligible for a lower cost product.
- Maintain organization of desk space through daily upkeep and light cleaning.
- Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Nevada Office of Compassionate Use.
- Maintain an understanding our cannabis-based therapeutics, and services provided by the Company.
- Educate customers on the processes of registration, renewals, lost registration documents, etc.
- Maintain an understanding of Parallel's products, dosing, and routes of administration.
- Record specific requests, preferences, and notes concerning customer registration status using appropriate software.
- Maintain awareness of customer input and suggest changes to improve service or product.
- Prepare documents as needed to assist customers in registering with the State of Nevada Office of Compassionate Use if required.
- Ensure all customer files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.
- Maintain customer database through entering new customers, adding or removing membership, updating changes in information, scheduling appointments and updating customer registration status.
- Coordinate with the Call Center Manager for office supplies as needed.
- Route media calls to the appropriate manager immediately (do not comment unless authorized to do so).
- Comply with Parallel's current policies and procedures and applicable state and local laws.
JOB SKILLS AND REQUIREMENTS
- Age 21 or over
- High School Diploma or equivalent required
- Knowledge of recreational marijuana policy and law preferred
- Fun attitude, strong work ethic; strong attention to detail; team player mentality with passion for cannabis; ability to work weekends, evenings and holiday shifts
- Ability to communicate to employees in organization
- Ability to work in a fast-paced, changing and challenging environment
- Ability to make decisions as necessary with oversight when needed
- Ability to lift, push, and pull 50 pounds
- Ability to sit, squat, bend, and kneel repetitively throughout a workday
**The successful candidate "must hold" or "meet the qualifications to obtain" a Nevada Marijuana Agent Card. It is required to provide proof of identity, proof of your eligibility to work in the United States which is verifiable when providing a Federal I-9 Form 1-9 (Required)**
We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
6 Core Values of a Parallel Employee
- Integrity - We operate in a regulated and unchartered industry. Act and make decisions that stand up to scrutiny and reflect our position as a sophisticated, credible and respected leader. Be honest, trustworthy, dependable, and honorable. Demonstrate sound moral and ethical ways of interacting.
- Collaboration - We are a collection of the best talent at all levels. Learn and grow from this diversity: welcome healthy debate and proactively seek other perspectives and points of view to find the best solution while not resting on consensus. Proactively ensure the right people have the right information at the right time. Work as a team vs. an individual performer.
- Agility - We are growing incredibly fast in a new industry. Be open to change, be ready to pivot on the moment's notice, and act with a sense of urgency to take advantage of opportunities. Then be ready to do it again. Quickly –and calmly -respond and adapt to the unexpected. Modify and streamline processes, find more efficient ways of doing your job. Work efficiently across markets, time zones, and functions.
- Intentionality - Intentionality requires action –it makes your intentions happen. Good thoughts are meaningless without action. It is initiative directed by the purpose to move our business forward. Intentionality is doing things important to you, even when not easy. Transformational change happens with intentionally.
- Alignment - Together, we must understand and believe in our vision, mission, business and team goals and priorities. When we make a decision, even when we don't have consensus, we all align behind that decision and execute. We don't revisit decisions unless we have material new data or circumstances.
- Accountability - Make the best proactive and reactive decisions given the available information and the wisest counsel. • Own your decisions, actions and outcomes, and promptly correct mistakes. • Be reliable, honor commitments and do not finger point, off-load responsibilities, or criticize co-workers. Look after co-workers and team's success.
Apply for this job with Parallel
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative, Cannabis Career School
Mitchell School of Business
3 years ago
Mitchell School of Business is an unparalleled model for online Cannabis Career Education. Our mission is to empower adults nationwide to reach their full potential by providing employment opportunities and Entrepreneurship training in a diverse and unique environment. At Mitchell School of Business, students can access start-up capital, mentorship, and job Placement – all under one roof.
Learn more at www.mitchell.education
No Phone Calls Please.
If You Are:
Passionate about Social Justice in the Cannabis Industry
Passionate about nurturing the potential in others
An Advocate of Entrepreneurship
Genuinely kind and respectful
Unstoppable in the pursuit of your goals
A Lifelong Learner
Charismatic
Smart
Humble
Relatable to diverse groups of people
Eager to get your hands dirty
Excited to work at a start-up style company
Interested in working remotely
Looking for a growth opportunity, Statewide, Nationwide, and in Puerto Rico.
We would like to hear from you!
Job Description
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Qualifications
To apply for this position, you must clearly demonstrate the following:
Great interpersonal skills and social competency
Professional demeanor, organized and reliable
Effective and skillful communication skills
Ambition, a strong work ethic, and a student mentality
Result driven attitude
Hunger for success
Ability to excel in a high-energy, fast-paced environment
Who We Are:
We Offer Specialize in Medical Marijuana and Entrepreneurship Training
We are an Exceptional Team with backgrounds in Entrepreneurship, Social Justice, and Education.
We Are On A Mission to Eliminate Poverty through Education, Locally, Nationally, and Globally.
We are growing rapidly to deliver on our mission.
Learn more at www.Mitchell.Education
No Phone Calls Please.
Mitchell School of Business is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records. Mitchell School of Business also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Mitchell School of Business and it’s subsidiaries.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Flexible Schedule
Schedule:
- Monday to Friday
Apply for this job with Mitchell School of Business
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
POSITION SUMMARY
Parallel's Customer Care Representative will be one of the first interfaces between Parallel and its customers. The Customer Call Center Representative will act as our brand ambassador and will display premier verbal customer service skills. You have a passion for life, passion for well-being and for healthy living. You will be described as compassionate, positive, loving, caring, full of life and energy, and passionate about the healing benefits of therapeutic cannabis. You are a ball of energy, sunshine on a cloudy day, warmth of a comfortable home, and the friend that is always there. You will have a background in health care and customer service. You will be knowledgeable about healthy living, eating and health maintenance. You will beam Empower Your Health.
CORE JOB RESPONSIBILITIES
- Customer Care Responsibilities:
- Manage incoming calls and answer calls in the order in which they are received.
- Respond to and resolve customer questions, requests and complaints. Utilize the scripted responses outlined in the Customer Care Manual. Call a supervisor if needed.
- Obtain the customer's full name, the name of the caregiver, if applicable, date of birth, address, ordering physician and route of application of product.
- Enter customer and order information into shared network.
- Compassionate Use Registry searches.
- Accurately meet customers' needs promptly and effectively.
- Obtain proper information from the appropriate departments and use as needed when helping our customers.
- Communicate with employees to maintain a steady patient traffic flow to maximize sales and customer satisfaction.
- Consult with the Subject Matter Expert on duty in order to provide correct product suggestion to customer.
- Refer to the Customer Care SOP in order to ensure proper protocol when assisting our customers.
- Record and collaborate with Retail Center regarding preorders and online orders to ensure accurate product information, and timeliness of delivery.
- Discuss the Company's economic hardship plan and have the customer complete and return form and enclosed subsequent documentation in order for Parallel to determine if patient is eligible for a lower cost product.
- Maintain organization of desk space through daily upkeep and light cleaning.
- Cannabis based Education and Guidance:
- Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Florida Office of Compassionate Use.
- Maintain an understanding our cannabis-based therapeutics, and services provided by the Company.
- Educate patients on the processes of registration, renewals, lost registration documents, etc.
- Maintain an understanding of Parallel's products, dosing, and routes of administration.
- Record specific requests, preferences, and notes concerning patient registration status using appropriate software.
- Maintain awareness of patient input and suggest changes to improve service or product.
- Documentation:
- Prepare documents as needed to assist patients in registering with the State of Florida Office of Compassionate Use.
- Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State of Florida.
- Maintain patient database through entering new patients, adding or removing membership, updating changes in information, scheduling appointments and updating patient registration status.
- Maintain caregiver paperwork in accordance with the State of Florida, maintain tracking in system and communicating changes to physicians.
- Coordinate with the Call Center Manager for office supplies as needed.
JOB SKILLS AND REQUIREMENTS
- Route media calls to the appropriate manager immediately (do not comment unless authorized to do so).
- High School Education or equivalent.
- Comply with Parallel's current policies and procedures and applicable state and local laws.
PHYSICAL REQUIREMENTS
- Must be able to remain in a stationary position 75% of the time.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery
- Frequently communicates with other employees/customers. Must be able to exchange accurate information in these situations.
PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES
Our Vision – why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
6 CORE VALUES OF A PARALLEL ASSOCIATE
INTEGRITY - We operate in a regulated and unchartered industry. Act and make decisions that stand up to scrutiny and reflect our position as a sophisticated, credible and respected leader. Be honest, trustworthy, dependable, and honorable. Demonstrate sound moral and ethical ways of interacting.
COLLABORATION - We are a collection of the best talent at all levels. Learn and grow from this diversity: welcome healthy debate and proactively seek other perspectives and points of view to find the best solution while not resting on consensus. Proactively ensure the right people have the right information at the right time. Work as a team vs. an individual performer.
AGILITY - We are growing incredibly fast in a new industry. Be open to change, be ready to pivot on the moment's notice, and act with a sense of urgency to take advantage of opportunities. Then be ready to do it again. Quickly –and calmly -respond and adapt to the unexpected. Modify and streamline processes, find more efficient ways of doing your job. Work efficiently across markets, time zones, and functions.
INTENTIONALITY - Intentionality requires action –it makes your intentions happen. Good thoughts are meaningless without action. It is initiative directed by the purpose to move our business forward. Intentionality is doing things important to you, even when not easy. Transformational change happens with intentionality.
ALIGNMENT - Together, we must understand and believe in our vision, mission, business and team goals and priorities. When we make a decision, even when we don't have consensus, we all align behind that decision and execute. We don't revisit decisions unless we have material new data or circumstances.
ACCOUNTABILITY - Make the best proactive and reactive decisions given the available information and the wisest counsel. • Own your decisions, actions and outcomes, and promptly correct mistakes. • Be reliable, honor commitments and do not finger point, off-load responsibilities, or criticize co-workers. Look after co-workers and team's success.
Apply for this job with Parallel
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position Summary
The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.
Duties/Responsibilities/Tasks
- Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
- Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
- Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Takes initiative and assumes responsibility where appropriate
- Develop a good understanding of client needs, business objectives, and business trends
- Other duties assigned as needed.
Job Requirements
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/questions.
- Passion to serve people with debilitating conditions
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- Ability to work weekends & holidays as scheduled
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within Altmed Florida
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Florida offers a competitive salary and excellent benefits package including medical, dental, vision, personal time off and holiday pay.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Type: Full-time
Salary: $13.00 to $14.00 /hour
Experience:
- Customer Service: 1 year (Required)
Education:
- High school or equivalent (Preferred)
Location:
- Ruskin, FL 33570 (Required)
Work authorization:
- United States (Required)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Other
Schedule:
- Weekends required
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Temporarily due to COVID-19
Apply for this job with AltMed Florida
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Parallel is a leading, global company that pioneers human well-being through the benefits of cannabinoids.
POSITION SUMMARY
----------------
Parallel's Customer Care Representative will be one of the first interfaces between Parallel and its customers. The Customer Call Center Representative will act as our brand ambassador and will display premier verbal customer service skills. You have a passion for life, passion for well-being and for healthy living. You will be described as compassionate, positive, loving, caring, full of life and energy, and passionate about the healing benefits of therapeutic cannabis. You are a ball of energy, sunshine on a cloudy day, warmth of a comfortable home, and the friend that is always there. You will have a background in health care and customer service. You will be knowledgeable about healthy living, eating and health maintenance. You will beam Empower Your Health.
CORE JOB RESPONSIBILITIES
-------------------------
JOB SKILLS AND REQUIREMENTS
---------------------------
PHYSICAL REQUIREMENTS
---------------------
PARALLEL IS UNITED BY OUR VISION, Mission, & Values
Our Vision – why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
6 CORE VALUES OF A PARALLEL ASSOCIATE
Integrity - We operate in a regulated and unchartered industry. Act and make decisions that stand up to scrutiny and reflect our position as a sophisticated, credible and respected leader. Be honest, trustworthy, dependable, and honorable. Demonstrate sound moral and ethical ways of interacting.
Collaboration - We are a collection of the best talent at all levels. Learn and grow from this diversity: welcome healthy debate and proactively seek other perspectives and points of view to find the best solution while not resting on consensus. Proactively ensure the right people have the right information at the right time. Work as a team vs. an individual performer.
Agility - We are growing incredibly fast in a new industry. Be open to change, be ready to pivot on the moment's notice, and act with a sense of urgency to take advantage of opportunities. Then be ready to do it again. Quickly –and calmly -respond and adapt to the unexpected. Modify and streamline processes, find more efficient ways of doing your job. Work efficiently across markets, time zones, and functions.
Intentionality - Intentionality requires action –it makes your intentions happen. Good thoughts are meaningless without action. It is initiative directed by the purpose to move our business forward. Intentionality is doing things important to you, even when not easy. Transformational change happens with intentionality.
Alignment - Together, we must understand and believe in our vision, mission, business and team goals and priorities. When we make a decision, even when we don't have consensus, we all align behind that decision and execute. We don't revisit decisions unless we have material new data or circumstances.
Accountability - Make the best proactive and reactive decisions given the available information and the wisest counsel. • Own your decisions, actions and outcomes, and promptly correct mistakes. • Be reliable, honor commitments and do not finger point, off-load responsibilities, or criticize co-workers. Look after co-workers and team's success.
POSITION SUMMARY
----------------
Parallel's Customer Care Representative will be one of the first interfaces between Parallel and its customers. The Customer Call Center Representative will act as our brand ambassador and will display premier verbal customer service skills. You have a passion for life, passion for well-being and for healthy living. You will be described as compassionate, positive, loving, caring, full of life and energy, and passionate about the healing benefits of therapeutic cannabis. You are a ball of energy, sunshine on a cloudy day, warmth of a comfortable home, and the friend that is always there. You will have a background in health care and customer service. You will be knowledgeable about healthy living, eating and health maintenance. You will beam Empower Your Health.
CORE JOB RESPONSIBILITIES
-------------------------
- Customer Care Responsibilities:
- Manage incoming calls and answer calls in the order in which they are received.
- Respond to and resolve customer questions, requests and complaints. Utilize the scripted responses outlined in the Customer Care Manual. Call a supervisor if needed.
- Obtain the customer's full name, the name of the caregiver, if applicable, date of birth, address, ordering physician and route of application of product.
- Enter customer and order information into shared network.
- Compassionate Use Registry searches.
- Accurately meet customers' needs promptly and effectively.
- Obtain proper information from the appropriate departments and use as needed when helping our customers.
- Communicate with employees to maintain a steady patient traffic flow to maximize sales and customer satisfaction.
- Consult with the Subject Matter Expert on duty in order to provide correct product suggestion to customer.
- Refer to the Customer Care SOP in order to ensure proper protocol when assisting our customers.
- Record and collaborate with Retail Center regarding preorders and online orders to ensure accurate product information, and timeliness of delivery.
- Discuss the Company's economic hardship plan and have the customer complete and return form and enclosed subsequent documentation in order for Parallel to determine if patient is eligible for a lower cost product.
- Maintain organization of desk space through daily upkeep and light cleaning.
- Cannabis based Education and Guidance:
- Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Florida Office of Compassionate Use.
- Maintain an understanding our cannabis-based therapeutics, and services provided by the Company.
- Educate patients on the processes of registration, renewals, lost registration documents, etc.
- Maintain an understanding of Parallel's products, dosing, and routes of administration.
- Record specific requests, preferences, and notes concerning patient registration status using appropriate software.
- Maintain awareness of patient input and suggest changes to improve service or product.
- Documentation:
- Prepare documents as needed to assist patients in registering with the State of Florida Office of Compassionate Use.
- Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State of Florida.
- Maintain patient database through entering new patients, adding or removing membership, updating changes in information, scheduling appointments and updating patient registration status.
- Maintain caregiver paperwork in accordance with the State of Florida, maintain tracking in system and communicating changes to physicians.
- Coordinate with the Call Center Manager for office supplies as needed.
JOB SKILLS AND REQUIREMENTS
---------------------------
- Route media calls to the appropriate manager immediately (do not comment unless authorized to do so).
- High School Education or equivalent.
- Comply with Parallel's current policies and procedures and applicable state and local laws.
PHYSICAL REQUIREMENTS
---------------------
- Must be able to remain in a stationary position 75% of the time.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery
- Frequently communicates with other employees/customers. Must be able to exchange accurate information in these situations.
PARALLEL IS UNITED BY OUR VISION, Mission, & Values
Our Vision – why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
6 CORE VALUES OF A PARALLEL ASSOCIATE
Integrity - We operate in a regulated and unchartered industry. Act and make decisions that stand up to scrutiny and reflect our position as a sophisticated, credible and respected leader. Be honest, trustworthy, dependable, and honorable. Demonstrate sound moral and ethical ways of interacting.
Collaboration - We are a collection of the best talent at all levels. Learn and grow from this diversity: welcome healthy debate and proactively seek other perspectives and points of view to find the best solution while not resting on consensus. Proactively ensure the right people have the right information at the right time. Work as a team vs. an individual performer.
Agility - We are growing incredibly fast in a new industry. Be open to change, be ready to pivot on the moment's notice, and act with a sense of urgency to take advantage of opportunities. Then be ready to do it again. Quickly –and calmly -respond and adapt to the unexpected. Modify and streamline processes, find more efficient ways of doing your job. Work efficiently across markets, time zones, and functions.
Intentionality - Intentionality requires action –it makes your intentions happen. Good thoughts are meaningless without action. It is initiative directed by the purpose to move our business forward. Intentionality is doing things important to you, even when not easy. Transformational change happens with intentionality.
Alignment - Together, we must understand and believe in our vision, mission, business and team goals and priorities. When we make a decision, even when we don't have consensus, we all align behind that decision and execute. We don't revisit decisions unless we have material new data or circumstances.
Accountability - Make the best proactive and reactive decisions given the available information and the wisest counsel. • Own your decisions, actions and outcomes, and promptly correct mistakes. • Be reliable, honor commitments and do not finger point, off-load responsibilities, or criticize co-workers. Look after co-workers and team's success.
Apply for this job with Parallel
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative (Cannabis Careers)
Mitchell School of Business
4 years ago
Mitchell School of Business is an unparalleled model for Education. Our mission is to empower adults to reach their full potential by providing comprehensive training in a diverse and unique environment. At Mitchell School of Business, students can access mentorship and start-up capital for their Entrepreneurial ventures – all under one roof. We seek to provide any motivated adults with the tools, resources, and opportunities needed to successfully transition into Entrepreneurship.
Learn more at www.mitchell.education
If You Are:
- Passionate about Social Justice in the Cannabis Industry
- An Advocate of Entrepreneurship
- Genuinely kind and respectful
- Unstoppable in the pursuit of your goals
- Passionate about nurturing the potential in others
- A Lifelong Learner
- Charismatic
- Smart
- Humble
- Relatable to diverse groups of people
- Eager to get your hands dirty
- Excited to work at a start-up style company
- Interested in working remotely
- Looking for a growth opportunity, Statewide, Nationwide, and Puerto Rico.
We Will:
- Offer Full-Time Employment
- Increase Salary Over Time
Who We Are:
- We Offer Free Medical Marijuana & EntrTraining to Low Income Residents in New Jersey
- We Are Licensed and By The New Jersey of Labor and Department of Education
- We are headquartered in Newark, NJ.
- We are an Exceptional Team with backgrounds in Entrepreneurship, Social Justice, and Education.
- We Are On A Mission to Eliminate Poverty through Education, Locally, Nationally, and Globally.
- We are growing rapidly to deliver on our mission.
Mitchell School of Business
Visit us online at www.Mitchell.Education
Mitchell School of Business is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records. Mitchell School of Business also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Mitchell School of Business and it’s subsidiaries.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Apply for this job with Mitchell School of Business
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative (Cannabis Careers)
Mitchell School of Business
4 years ago
Mitchell School of Business is an unparalleled model for Education. Our mission is to empower adults to reach their full potential by providing comprehensive training in a diverse and unique environment. At Mitchell School of Business, students can access mentorship and start-up capital for their Entrepreneurial ventures – all under one roof. We seek to provide any motivated adults with the tools, resources, and opportunities needed to successfully transition into Entrepreneurship.
Learn more at www.mitchell.education
If You Are:
- Passionate about Social Justice in the Cannabis Industry
- An Advocate of Entrepreneurship
- Genuinely kind and respectful
- Unstoppable in the pursuit of your goals
- Passionate about nurturing the potential in others
- A Lifelong Learner
- Charismatic
- Smart
- Humble
- Relatable to diverse groups of people
- Eager to get your hands dirty
- Excited to work at a start-up style company
- Interested in working remotely
- Looking for a growth opportunity, Statewide, Nationwide, and Puerto Rico.
We Will:
- Offer Full-Time Employment
- Increase Salary Over Time
Who We Are:
- We Offer Free Medical Marijuana & EntrTraining to Low Income Residents in New Jersey
- We Are Licensed and By The New Jersey of Labor and Department of Education
- We are headquartered in Newark, NJ.
- We are an Exceptional Team with backgrounds in Entrepreneurship, Social Justice, and Education.
- We Are On A Mission to Eliminate Poverty through Education, Locally, Nationally, and Globally.
- We are growing rapidly to deliver on our mission.
Mitchell School of Business
Visit us online at www.Mitchell.Education
Mitchell School of Business is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records. Mitchell School of Business also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Mitchell School of Business and it’s subsidiaries.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Apply for this job with Mitchell School of Business
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative (Cannabis Careers)
Mitchell School of Business
4 years ago
Mitchell School of Business is an unparalleled model for Education. Our mission is to empower adults to reach their full potential by providing comprehensive training in a diverse and unique environment. At Mitchell School of Business, students can access mentorship and start-up capital for their Entrepreneurial ventures – all under one roof. We seek to provide any motivated adults with the tools, resources, and opportunities needed to successfully transition into Entrepreneurship.
Learn more at www.mitchell.education
If You Are:
- Passionate about Social Justice in the Cannabis Industry
- An Advocate of Entrepreneurship
- Genuinely kind and respectful
- Unstoppable in the pursuit of your goals
- Passionate about nurturing the potential in others
- A Lifelong Learner
- Charismatic
- Smart
- Humble
- Relatable to diverse groups of people
- Eager to get your hands dirty
- Excited to work at a start-up style company
- Interested in working remotely
- Looking for a growth opportunity, Statewide, Nationwide, and Puerto Rico.
We Will:
- Offer Full-Time Employment
- Increase Salary Over Time
Who We Are:
- We Offer Free Medical Marijuana & EntrTraining to Low Income Residents in New Jersey
- We Are Licensed and By The New Jersey of Labor and Department of Education
- We are headquartered in Newark, NJ.
- We are an Exceptional Team with backgrounds in Entrepreneurship, Social Justice, and Education.
- We Are On A Mission to Eliminate Poverty through Education, Locally, Nationally, and Globally.
- We are growing rapidly to deliver on our mission.
Mitchell School of Business
Visit us online at www.Mitchell.Education
Mitchell School of Business is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records. Mitchell School of Business also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Mitchell School of Business and it’s subsidiaries.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Apply for this job with Mitchell School of Business
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative (Cannabis Careers)
Mitchell School of Business
4 years ago
Mitchell School of Business is an unparalleled model for Education. Our mission is to empower adults to reach their full potential by providing comprehensive training in a diverse and unique environment. At Mitchell School of Business, students can access mentorship and start-up capital for their Entrepreneurial ventures – all under one roof. We seek to provide any motivated adults with the tools, resources, and opportunities needed to successfully transition into Entrepreneurship.
Learn more at www.mitchell.education
If You Are:
- Passionate about Social Justice in the Cannabis Industry
- An Advocate of Entrepreneurship
- Genuinely kind and respectful
- Unstoppable in the pursuit of your goals
- Passionate about nurturing the potential in others
- A Lifelong Learner
- Charismatic
- Smart
- Humble
- Relatable to diverse groups of people
- Eager to get your hands dirty
- Excited to work at a start-up style company
- Interested in working remotely
- Looking for a growth opportunity, Statewide, Nationwide, and Puerto Rico.
We Will:
- Offer Full-Time Employment
- Increase Salary Over Time
Who We Are:
- We Offer Free Medical Marijuana & EntrTraining to Low Income Residents in New Jersey
- We Are Licensed and By The New Jersey of Labor and Department of Education
- We are headquartered in Newark, NJ.
- We are an Exceptional Team with backgrounds in Entrepreneurship, Social Justice, and Education.
- We Are On A Mission to Eliminate Poverty through Education, Locally, Nationally, and Globally.
- We are growing rapidly to deliver on our mission.
Mitchell School of Business
Visit us online at www.Mitchell.Education
Mitchell School of Business is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records. Mitchell School of Business also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Mitchell School of Business and it’s subsidiaries.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Apply for this job with Mitchell School of Business
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative (Cannabis Careers)
Mitchell School of Business
4 years ago
Mitchell School of Business is an unparalleled model for Education. Our mission is to empower adults to reach their full potential by providing comprehensive training in a diverse and unique environment. At Mitchell School of Business, students can access mentorship and start-up capital for their Entrepreneurial ventures – all under one roof. We seek to provide any motivated adults with the tools, resources, and opportunities needed to successfully transition into Entrepreneurship.
Learn more at www.mitchell.education
If You Are:
- Passionate about Social Justice in the Cannabis Industry
- An Advocate of Entrepreneurship
- Genuinely kind and respectful
- Unstoppable in the pursuit of your goals
- Passionate about nurturing the potential in others
- A Lifelong Learner
- Charismatic
- Smart
- Humble
- Relatable to diverse groups of people
- Eager to get your hands dirty
- Excited to work at a start-up style company
- Interested in working remotely
- Looking for a growth opportunity, Statewide, Nationwide, and Puerto Rico.
We Will:
- Offer Full-Time Employment
- Increase Salary Over Time
Who We Are:
- We Offer Free Medical Marijuana & EntrTraining to Low Income Residents in New Jersey
- We Are Licensed and By The New Jersey of Labor and Department of Education
- We are headquartered in Newark, NJ.
- We are an Exceptional Team with backgrounds in Entrepreneurship, Social Justice, and Education.
- We Are On A Mission to Eliminate Poverty through Education, Locally, Nationally, and Globally.
- We are growing rapidly to deliver on our mission.
Mitchell School of Business
Visit us online at www.Mitchell.Education
Mitchell School of Business is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records. Mitchell School of Business also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Mitchell School of Business and it’s subsidiaries.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Apply for this job with Mitchell School of Business
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative (Cannabis Careers)
Mitchell School of Business
4 years ago
Mitchell School of Business is an unparalleled model for Education. Our mission is to empower adults to reach their full potential by providing comprehensive training in a diverse and unique environment. At Mitchell School of Business, students can access mentorship and start-up capital for their Entrepreneurial ventures – all under one roof. We seek to provide any motivated adults with the tools, resources, and opportunities needed to successfully transition into Entrepreneurship.
Learn more at www.mitchell.education
If You Are:
- Passionate about Social Justice in the Cannabis Industry
- An Advocate of Entrepreneurship
- Genuinely kind and respectful
- Unstoppable in the pursuit of your goals
- Passionate about nurturing the potential in others
- A Lifelong Learner
- Charismatic
- Smart
- Humble
- Relatable to diverse groups of people
- Eager to get your hands dirty
- Excited to work at a start-up style company
- Interested in working remotely
- Looking for a growth opportunity, Statewide, Nationwide, and Puerto Rico.
We Will:
- Offer Full-Time Employment
- Increase Salary Over Time
Who We Are:
- We Offer Free Medical Marijuana & EntrTraining to Low Income Residents in New Jersey
- We Are Licensed and By The New Jersey of Labor and Department of Education
- We are headquartered in Newark, NJ.
- We are an Exceptional Team with backgrounds in Entrepreneurship, Social Justice, and Education.
- We Are On A Mission to Eliminate Poverty through Education, Locally, Nationally, and Globally.
- We are growing rapidly to deliver on our mission.
Mitchell School of Business
Visit us online at www.Mitchell.Education
Mitchell School of Business is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records. Mitchell School of Business also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Mitchell School of Business and it’s subsidiaries.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Apply for this job with Mitchell School of Business
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative (Cannabis Careers)
Mitchell School of Business
4 years ago
Mitchell School of Business is an unparalleled model for Education. Our mission is to empower adults to reach their full potential by providing comprehensive training in a diverse and unique environment. At Mitchell School of Business, students can access mentorship and start-up capital for their Entrepreneurial ventures – all under one roof. We seek to provide any motivated adults with the tools, resources, and opportunities needed to successfully transition into Entrepreneurship.
Learn more at www.mitchell.education
If You Are:
- Passionate about Social Justice in the Cannabis Industry
- An Advocate of Entrepreneurship
- Genuinely kind and respectful
- Unstoppable in the pursuit of your goals
- Passionate about nurturing the potential in others
- A Lifelong Learner
- Charismatic
- Smart
- Humble
- Relatable to diverse groups of people
- Eager to get your hands dirty
- Excited to work at a start-up style company
- Interested in working remotely
- Looking for a growth opportunity, Statewide, Nationwide, and Puerto Rico.
We Will:
- Offer Full-Time Employment
- Increase Salary Over Time
Who We Are:
- We Offer Free Medical Marijuana & EntrTraining to Low Income Residents in New Jersey
- We Are Licensed and By The New Jersey of Labor and Department of Education
- We are headquartered in Newark, NJ.
- We are an Exceptional Team with backgrounds in Entrepreneurship, Social Justice, and Education.
- We Are On A Mission to Eliminate Poverty through Education, Locally, Nationally, and Globally.
- We are growing rapidly to deliver on our mission.
Mitchell School of Business
Visit us online at www.Mitchell.Education
Mitchell School of Business is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records. Mitchell School of Business also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Mitchell School of Business and it’s subsidiaries.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Apply for this job with Mitchell School of Business
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position Summary
The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.
Duties/Responsibilities/Tasks
- Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
- Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
- Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Takes initiative and assumes responsibility where appropriate
- Develop a good understanding of client needs, business objectives, and business trends
- Other duties assigned as needed.
Job Requirements
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/questions.
- Passion to serve people with debilitating conditions
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- Ability to work weekends & holidays as scheduled
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within Altmed Florida
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Florida offers a competitive salary and excellent benefits package including medical, dental, vision, personal time off and holiday pay.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Types: Full-time, Part-time
Salary: $13.00 to $14.00 /hour
Experience:
- Customer Service/Retail: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Location:
- Ruskin, FL 33573 (Required)
Work authorization:
- United States (Required)
Additional Compensation:
- Bonuses
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Work environment:
- Call center
Communication method(s) used:
- Phone
- Chat
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
Schedule:
- Weekends required
Apply for this job with AltMed Florida
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position Summary
The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.
Duties/Responsibilities/Tasks
- Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
- Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
- Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Takes initiative and assumes responsibility where appropriate
- Develop a good understanding of client needs, business objectives, and business trends
- Other duties assigned as needed.
Job Requirements
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/questions.
- Passion to serve people with debilitating conditions
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- Ability to work weekends & holidays as scheduled
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within Altmed Florida
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Florida offers a competitive salary and excellent benefits package including medical, dental, vision, life insurance, personal time off and holiday pay.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Types: Full-time, Part-time
Salary: $13.00 to $14.00 /hour
Experience:
- Customer Service/Retail: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Location:
- Ruskin, FL (Required)
Work authorization:
- United States (Required)
Additional Compensation:
- Bonuses
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Work environment:
- Call center
Communication method(s) used:
- Phone
- Chat
Schedule:
- Monday to Friday
- Weekends required
Apply for this job with AltMed Florida
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.