Here are 16 cannabis jobs mentioning "customer care agent" in March 2024, at companies like Ethos Cannabis, Cresco Labs, and Jushi, including positions such as Customer Care Agent, Customer Care Dispatch Agent, and Customer Care Agent - Dispatch.
More than 30+ days
THE OPPORTUNITY
As the Call Center Agent, your mission is to deliver exceptional customer service and patient service while educating the client. The Call Center Agent is primarily responsible for aiding patrons and patients, telephonically. The Call Center Agent conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the medical cannabis industry.
THE TEAM:
Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, and manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.
Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.
The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brands, Nature’s Remedy, and NuLeaf. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.
Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.
WHAT YOU WILL DO:
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Provide great customer care
- Maintains and updates customer information as needed
- Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concerns
- Resolve and de-escalate any situation
- Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
- All other job duties as assigned
EDUCATION & EXPERIENCE
High School diploma or General Education Development (GED) required- Associate or Bachelor’s degree in any field preferred
- Minimum of 2 years’ experience in a call center setting.
- Excellent computer, language and reasoning skills
- Bilingual in Spanish preferred
- Excellent multi-tasking skills over the phone
PHYSICAL REQUIREMENTS
Constantly perform desk-based computer tasks- Frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
- Occasionally Twist/bend/stoop/squat, kneel/crawl
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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Apply for this job with Jushi
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
THE OPPORTUNITY
As the Call Center Agent, your mission is to deliver exceptional customer service and patient service while educating the client. The Call Center Agent is primarily responsible for aiding patrons and patients, telephonically. The Call Center Agent conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the medical cannabis industry.
THE TEAM:
Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, and manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.
Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.
The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brands, Nature’s Remedy, and NuLeaf. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.
Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.
WHAT YOU WILL DO:
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Provide great customer care
- Maintains and updates customer information as needed
- Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concerns
- Resolve and de-escalate any situation
- Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
- All other job duties as assigned
EDUCATION & EXPERIENCE
High School diploma or General Education Development (GED) required- Associate or Bachelor’s degree in any field preferred
- Minimum of 2 years’ experience in a call center setting.
- Excellent computer, language and reasoning skills
- Bilingual in Spanish preferred
- Excellent multi-tasking skills over the phone
PHYSICAL REQUIREMENTS
Constantly perform desk-based computer tasks- Frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
- Occasionally Twist/bend/stoop/squat, kneel/crawl
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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Apply for this job with Jushi
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Care Agent - Remote in Wilkes-Barre area
Website: ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania. 
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S. 
Position Summary/Objective:
The Customer Care Agent is a vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner. The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows
- Answering incoming calls from patients/caregivers
- Answering inquiries and questions with respect and compassion
- Helping patients by completing online product reservations
- Helping patients make an appointment with a pharmacist
- Handling complaints professionally and escalating if necessary
- Trouble shooting Medical Marijuana card issues with DOH and patients
- Providing information and directing calls to the appropriate department
- Answering any product questions patients may have appropriately
- Tracking relevant data from each call within existing software
- The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met.
Essential Job Functions:
- Answer all incoming calls
- Make outgoing calls if needed
- Data entry
- Handle patient inquiries with excellent customer service and follow up if necessary
- Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
- Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
- Provide patients with product and operations information
- Enter new customer information into software systems
- Update existing patient information
- Identify and escalate priority issues
- Route calls to appropriate resources
- Proactively follow up on patient needs
- Document all call information according to standard operating procedures
- Produce reports (daily, weekly, monthly) on daily practices
- Work with multiple departments within the company
- Perform simple math equations including fractions, multiplying, addition, subtraction, and division using calculator if necessary.
- Using multiple technologies and software systems daily to communication with callers and team members
Preferred Skills:
- Knowledge of customer service principles and practices
- Basic Technoloy skills
- Some experience in a call center or customer service environment
- Detail oriented, excellent data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway, Dutchie
- Knowledge of medical cannabis, or prior experience working with cannabis
- Basic math skills
- Excellent multitasking skills
- Social work or counselling background preferred
- Excellent customer service skills required
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
Compensation:
- This is a full-time position, approximately $16 hr.
- This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Work Location: One location
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Care Agent - Remote in Pittsburgh area
Website: ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania. 
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S. 
Position Summary/Objective:
The Customer Care Agent is a vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner. The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows
- Answering incoming calls from patients/caregivers
- Answering inquiries and questions with respect and compassion
- Helping patients by completing online product reservations
- Helping patients make an appointment with a pharmacist
- Handling complaints professionally and escalating if necessary
- Trouble shooting Medical Marijuana card issues with DOH and patients
- Providing information and directing calls to the appropriate department
- Answering any product questions patients may have appropriately
- Tracking relevant data from each call within existing software
- The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met.
Essential Job Functions:
- Answer all incoming calls
- Make outgoing calls if needed
- Data entry
- Handle patient inquiries with excellent customer service and follow up if necessary
- Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
- Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
- Provide patients with product and operations information
- Enter new customer information into software systems
- Update existing patient information
- Identify and escalate priority issues
- Route calls to appropriate resources
- Proactively follow up on patient needs
- Document all call information according to standard operating procedures
- Produce reports (daily, weekly, monthly) on daily practices
- Work with multiple departments within the company
- Perform simple math equations including fractions, multiplying, addition, subtraction, and division using calculator if necessary.
- Using multiple technologies and software systems daily to communication with callers and team members
Preferred Skills:
- Knowledge of customer service principles and practices
- Basic Technoloy skills
- Some experience in a call center or customer service environment
- Detail oriented, excellent data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway, Dutchie
- Knowledge of medical cannabis, or prior experience working with cannabis
- Basic math skills
- Excellent multitasking skills
- Social work or counselling background preferred
- Excellent customer service skills required
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
Compensation:
- This is a full-time position, approximately $16 hr.
- This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Work Location: One location
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.
MISSION STATEMENT
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
JOB SUMMARY
Cresco Labs is seeking a Customer Care Dispatch Agent to join our corporate Customer Care team in Florida which will report to the Florida Customer Care Manager. We are looking for someone who is service-minded and passionate about helping others. The Customer Care Dispatch Agent will be the liaison between Sunnyside* and its current and potential patients specific to delivery orders. The successful candidate will take ownership for effectively processing incoming delivery orders, properly route orders within the designated geographic area and provide a best in-class patient experience.
CORE JOB DUTIES
- Create and execute patient orders in seed-to-sale software and the OMMU registry
- Schedule and create delivery routes for each Sunnyside* delivery van with the direction of the Dispatch Lead and Dispatch Supervisor
- Speak with patients over the phone about Sunnyside* Florida delivery zones and schedules
- Clearly organize and communicate patient concerns and questions back to Customer Care Manager(s)
- Work with in-house cannabis experts to continue their journey of cannabis education
- Required competency to learn, understand and perform functionality within:
- Seed-to-sale POS
- FL Dept. of Health OMMU Patient Registry
- Delivery software task management platform
- Microsoft Office Suite
- Other duties as assigned
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
- 0-2 years' experience in a customer service capacity – preferably in an online support environment
- Proficiency in spelling, grammar, and basic computer skills
- Familiarity with the utility and function of Zendesk or other customer ticketing platforms preferred
- Confidence to self-manage and work independently in a fast-paced, constantly changing environment
COVID-19 REQUIREMENTS
Cresco Labs requires that all corporate employees be fully vaccinated against the COVID-19 virus on or before September 30, 2021. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. If you require a medical or religious accommodation with regard to vaccination, please let us know once you receive an offer of employment (if applicable).
ADDITIONAL REQUIREMENTS
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Apply for this job with Cresco Labs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Care Agent - Remote in Pittsburgh area
Website: ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania. 
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S. 
Position Summary/Objective:
The Customer Care Agent is a vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner. The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows
- Answering incoming calls from patients/caregivers
- Answering inquiries and questions with respect and compassion
- Helping patients by completing online product reservations
- Helping patients make an appointment with a pharmacist
- Handling complaints professionally and escalating if necessary
- Trouble shooting Medical Marijuana card issues with DOH and patients
- Providing information and directing calls to the appropriate department
- Answering any product questions patients may have appropriately
- Tracking relevant data from each call within existing software
- The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met.
Essential Job Functions:
- Answer all incoming calls
- Make outgoing calls if needed
- Data entry
- Handle patient inquiries with excellent customer service and follow up if necessary
- Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
- Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
- Provide patients with product and operations information
- Enter new customer information into software systems
- Update existing patient information
- Identify and escalate priority issues
- Route calls to appropriate resources
- Proactively follow up on patient needs
- Document all call information according to standard operating procedures
- Produce reports (daily, weekly, monthly) on daily practices
- Work with multiple departments within the company
- Perform simple math equations including fractions, multiplying, addition, subtraction, and division using calculator if necessary.
- Using multiple technologies and software systems daily to communication with callers and team members
Preferred Skills:
- Knowledge of customer service principles and practices
- Basic Technoloy skills
- Some experience in a call center or customer service environment
- Detail oriented, excellent data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway, Dutchie
- Knowledge of medical cannabis, or prior experience working with cannabis
- Basic math skills
- Excellent multitasking skills
- Social work or counselling background preferred
- Excellent customer service skills required
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
Compensation:
- This is a full-time position, approximately $16 hr.
- This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Based off of state regulations, are you at least 21 years of age?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Care Agent - Remote in Wilkes-Barre area
Website: ethoscannabis.com
Company Overview:
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania. 
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S. 
Position Summary/Objective:
The Customer Care Agent is a vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner. The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows
- Answering incoming calls from patients/caregivers
- Answering inquiries and questions with respect and compassion
- Helping patients by completing online product reservations
- Helping patients make an appointment with a pharmacist
- Handling complaints professionally and escalating if necessary
- Trouble shooting Medical Marijuana card issues with DOH and patients
- Providing information and directing calls to the appropriate department
- Answering any product questions patients may have appropriately
- Tracking relevant data from each call within existing software
- The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met.
Essential Job Functions:
- Answer all incoming calls
- Make outgoing calls if needed
- Data entry
- Handle patient inquiries with excellent customer service and follow up if necessary
- Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
- Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
- Provide patients with product and operations information
- Enter new customer information into software systems
- Update existing patient information
- Identify and escalate priority issues
- Route calls to appropriate resources
- Proactively follow up on patient needs
- Document all call information according to standard operating procedures
- Produce reports (daily, weekly, monthly) on daily practices
- Work with multiple departments within the company
- Perform simple math equations including fractions, multiplying, addition, subtraction, and division using calculator if necessary.
- Using multiple technologies and software systems daily to communication with callers and team members
Preferred Skills:
- Knowledge of customer service principles and practices
- Basic Technoloy skills
- Some experience in a call center or customer service environment
- Detail oriented, excellent data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway, Dutchie
- Knowledge of medical cannabis, or prior experience working with cannabis
- Basic math skills
- Excellent multitasking skills
- Social work or counselling background preferred
- Excellent customer service skills required
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
Compensation:
- This is a full-time position, approximately $16 hr.
- This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Based off of state regulations, are you at least 21 years of age?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.
MISSION STATEMENT
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
JOB SUMMARY
Cresco Labs is seeking a Customer Care Agent - Dispatch to join our corporate Customer Care team. We are looking for someone who is service minded and passionate about helping others. The Customer Care Agent will be responsible for fielding support requests from Cresco Labs' customer service channels. They will work with Cresco Labs corporate brand, and retail accounts to ensure up to date and adequate information is being shared with patients and the online public.
CORE JOB DUTIES
- Assist by troubleshooting, navigating retail and brand websites, or understanding more about Cresco Labs products via online support queues
- Help medical patients and adult use customers make the right choices by knowing how the different methods of cannabis affect them differently
- Field incoming phone calls via the Sunnyside* Hotline and other support channels for new and returning customers or patients
- Document feedback from customers in an organized and streamlined way
- Communicate in the event that a consumer has a dramatic or health-threatening reaction to our product
- Providing customers with clear directions on product replacement and refunding if necessary
- Other duties as assigned
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
- 1-2 years' experience in a customer service capacity – preferably in an online support environment
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Confidence to self-manage and work independently in a fast-paced, constantly changing environment
- Familiar with the utility and function of Zendesk or other customer ticketing platforms preferred
COVID-19 REQUIREMENTS
Cresco Labs requires that all corporate employees be fully vaccinated against the COVID-19 virus on or before September 30, 2021. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. If you require a medical or religious accommodation with regard to vaccination, please let us know once you receive an offer of employment (if applicable).
ADDITIONAL REQUIREMENTS
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Apply for this job with Cresco Labs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.
MISSION STATEMENT
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
JOB SUMMARY
Cresco Labs is seeking a Customer Care Agent to join our corporate Customer Care team based remotely in Chicago, IL. We are looking for someone who is service minded and passionate about helping others. The Customer Care Agent will be responsible for fielding support requests from Cresco Labs' customer service channels. They will work with Cresco Labs corporate brand, and retail accounts to ensure up to date and adequate information is being shared with patients and the online public.
CORE JOB DUTIES
- Assists customers in navigating retail and brand websites and online product order troubleshooting via online support queues
- Helps medical patients and adult-use customers make appropriate product choices based on unique effects of each cannabis product and consumption methods
- Fields incoming phone calls via the Sunnyside* Hotline and other support channels for new and returning customers or patients
- Documents feedback from customers in an organized and streamlined way
- Provides customers with clear directions on product replacement and refunds, if necessary
- Other duties as assigned
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
- 0-2 years' experience in a customer service capacity – preferably in an online support environment
- Proficiency in spelling, grammar, and basic computer skills
- Familiarity with the utility and function of Zendesk or other customer ticketing platforms preferred
- Written and verbal fluency in Spanish strongly preferred
- Confidence to self-manage and work independently in a fast-paced, constantly changing environment
COVID-19 REQUIREMENTS
Cresco Labs requires that all corporate employees be fully vaccinated against the COVID-19 virus on or before September 30, 2021. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. If you require a medical or religious accommodation with regard to vaccination, please let us know once you receive an offer of employment (if applicable).
ADDITIONAL REQUIREMENTS
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Availability to work nights, weekends and holidays as need. (40 hours per week, being flexible to work between the hours of 8:00AM to 9:00PM)
ADDITIONAL REQUIREMENTS
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Apply for this job with Cresco Labs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
High school or equivalent (Preferred)
Customer Service: 2 years (Preferred)
Customer Care Agent
Website: ethoscannabis.com
Pittsburgh, PA
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
We are seeking a passionate, driven, detail-oriented Customer Care Agent as an active participant and vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner. This position will be primarily remote.
Responsibilities
The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows:
- Answering incoming calls from patients/caregivers
- Answering inquiries and questions with respect and compassion
- Helping patients by completing online product reservations
- Helping patients make an appointment with a pharmacist
- Handling complaints professionally and escalating if necessary
- Trouble shooting Medical Marijuana card issues with DOH and patients
- Providing information and directing calls to the appropriate department
- Answering any product questions patients may have appropriately
- Tracking relevant data from each call within existing software
The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met. These functions include:
- Answer all incoming calls
- Make outgoing calls if needed
- Record all orders placed for patients
- Handle patient inquiries and follow up if necessary
- Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
- Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
- Provide patients with product and operations information
- Enter new customer information into software systems
- Update existing patient information
- Identify and escalate priority issues
- Route calls to appropriate resources
- Proactively follow up on patient needs
- Document all call information according to standard operating procedures
- Produce reports (daily, weekly, monthly) on all incoming and outgoing calls
- This position reports to the Assistant Manage of Customer Care Center.
Qualifications
Preferred Experience, Education and Skills
- Knowledge of customer service principles and practices
- Basic Technology skills
- Some experience in a call center or customer service environment
- Detail oriented, Good data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway
- Knowledge of medical cannabis, or prior experience working with, cannabis
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
Compensation:
- This is a full-time position, approximately $16-$18/hr
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $16.00 - $18.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
Work Location:
- One location
Work Remotely:
- Yes
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$15 - $17 an hour
Job Type
Full-time
Number of hires for this role
2 to 4
Qualifications
Call Center or Customer Service: 1 year (Required)
Full Job Description
Customer Care Agent
Website: ethoscannabis.com
Philadelphia, PA
Company Overview
Ethos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, and Maryland and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis have experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
We are seeking a passionate, driven, detail-oriented Customer Care Agent as an active participant and vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner.
Responsibilities
The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows:
· Answering incoming calls from patients/caregivers
· Answering inquiries and questions with respect and compassion
· Helping patients by completing online product reservations
· Helping patients make an appointment with a pharmacist
· Handling complaints professionally and escalating if necessary
· Trouble shooting Medical Marijuana card issues with DOH and patients
· Providing information and directing calls to the appropriate department
· Answering any product questions patients may have appropriately
· Tracking relevant data from each call within existing software
The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met. These functions include:
· Answer all incoming calls
· Make outgoing calls if needed
· Record all orders placed for patients
· Handle patient inquiries and follow up if necessary
· Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
· Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
· Provide patients with product and operations information
· Enter new customer information into software systems
· Update existing patient information
· Identify and escalate priority issues
· Route calls to appropriate resources
· Proactively follow up on patient needs
· Document all call information according to standard operating procedures
· Produce reports (daily, weekly, monthly) on all incoming and outgoing calls
· This position reports to the Assistant Manager of Customer Care Center.
Qualifications
Preferred Experience, Education and Skills
- Knowledge of customer service principles and practices
- Basic technology skills
- Some experience in a call center or customer service environment
- Detail oriented, good data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway
- Knowledge of medical cannabis, or prior experience working with cannabis
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
COVID-19 considerations:All employees and customers are required to wear a mask, common surface areas are regularly cleaned and sanitized
Experience:
- Call Center or Customer Service: 1 year (Required)
Work Location:
- One location
This Company Describes Its Culture as:
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Company's website:
- https://ethoscannabis.com/
Company's Facebook page:
- https://www.facebook.com/Ethosdispensary/
Work Remotely:
- No
COVID-19 Precaution(s):
- Remote interview process
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$15 - $17 an hour
Job Type
Full-time
Qualifications
customer service principles and practices: 1 year (Preferred)
call center or customer service: 1 year (Preferred)
Full Job Description
Customer Care Agent
Website: ethoscannabis.com
Pittsburgh, PA
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
We are seeking a passionate, driven, detail-oriented Customer Care Agent as an active participant and vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner.
Responsibilities
The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows:
· Answering incoming calls from patients/caregivers
· Answering inquiries and questions with respect and compassion
· Helping patients by completing online product reservations
· Helping patients make an appointment with a pharmacist
· Handling complaints professionally and escalating if necessary
· Trouble shooting Medical Marijuana card issues with DOH and patients
· Providing information and directing calls to the appropriate department
· Answering any product questions patients may have appropriately
· Tracking relevant data from each call within existing software
The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met. These functions include:
· Answer all incoming calls
· Make outgoing calls if needed
· Record all orders placed for patients
· Handle patient inquiries and follow up if necessary
· Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
· Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
· Provide patients with product and operations information
· Enter new customer information into software systems
· Update existing patient information
· Identify and escalate priority issues
· Route calls to appropriate resources
· Proactively follow up on patient needs
· Document all call information according to standard operating procedures
· Produce reports (daily, weekly, monthly) on all incoming and outgoing calls
· This position reports to the Assistant Manager of Customer Care Center.
Qualifications
Preferred Experience, Education and Skills
- Knowledge of customer service principles and practices
- Basic technology skills
- Some experience in a call center or customer service environment
- Detail oriented, good data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway
- Knowledge of medical cannabis, or prior experience working with cannabis
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Experience:
- customer service principles and practices: 1 year (Preferred)
- basic technology: 1 year (Preferred)
- call center or customer service: 1 year (Preferred)
- cannabis: 1 year (Preferred)
Work Location:
- One location
Company's website:
- www.ethoscannabis.com
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$15 - $17 an hour
Job Type
Full-time
Qualifications
customer service principles and practices: 1 year (Preferred)
call center or customer service: 1 year (Preferred)
Full Job Description
Customer Care Agent
Website: ethoscannabis.com
Pittsburgh, PA
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
We are seeking a passionate, driven, detail-oriented Customer Care Agent as an active participant and vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner.
Responsibilities
The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows:
· Answering incoming calls from patients/caregivers
· Answering inquiries and questions with respect and compassion
· Helping patients by completing online product reservations
· Helping patients make an appointment with a pharmacist
· Handling complaints professionally and escalating if necessary
· Trouble shooting Medical Marijuana card issues with DOH and patients
· Providing information and directing calls to the appropriate department
· Answering any product questions patients may have appropriately
· Tracking relevant data from each call within existing software
The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met. These functions include:
· Answer all incoming calls
· Make outgoing calls if needed
· Record all orders placed for patients
· Handle patient inquiries and follow up if necessary
· Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
· Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
· Provide patients with product and operations information
· Enter new customer information into software systems
· Update existing patient information
· Identify and escalate priority issues
· Route calls to appropriate resources
· Proactively follow up on patient needs
· Document all call information according to standard operating procedures
· Produce reports (daily, weekly, monthly) on all incoming and outgoing calls
· This position reports to the Assistant Manager of Customer Care Center.
Qualifications
Preferred Experience, Education and Skills
- Knowledge of customer service principles and practices
- Basic technology skills
- Some experience in a call center or customer service environment
- Detail oriented, good data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway
- Knowledge of medical cannabis, or prior experience working with cannabis
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Experience:
- customer service principles and practices: 1 year (Preferred)
- basic technology: 1 year (Preferred)
- call center or customer service: 1 year (Preferred)
- cannabis: 1 year (Preferred)
Work Location:
- One location
Company's website:
- www.ethoscannabis.com
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Care Agent
Website: ethoscannabis.com
Pittsburgh, PA
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
We are seeking a passionate, driven, detail-oriented Customer Care Agent as an active participant and vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner.
Responsibilities
The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows:
· Answering incoming calls from patients/caregivers
· Answering inquiries and questions with respect and compassion
· Helping patients by completing online product reservations
· Helping patients make an appointment with a pharmacist
· Handling complaints professionally and escalating if necessary
· Trouble shooting Medical Marijuana card issues with DOH and patients
· Providing information and directing calls to the appropriate department
· Answering any product questions patients may have appropriately
· Tracking relevant data from each call within existing software
The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met. These functions include:
· Answer all incoming calls
· Make outgoing calls if needed
· Record all orders placed for patients
· Handle patient inquiries and follow up if necessary
· Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
· Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
· Provide patients with product and operations information
· Enter new customer information into software systems
· Update existing patient information
· Identify and escalate priority issues
· Route calls to appropriate resources
· Proactively follow up on patient needs
· Document all call information according to standard operating procedures
· Produce reports (daily, weekly, monthly) on all incoming and outgoing calls
· This position reports to the Assistant Manager of Customer Care Center.
Qualifications
Preferred Experience, Education and Skills
- Knowledge of customer service principles and practices
- Basic technology skills
- Some experience in a call center or customer service environment
- Detail oriented, good data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway
- Knowledge of medical cannabis, or prior experience working with cannabis
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Experience:
- customer service principles and practices: 1 year (Preferred)
- basic technology: 1 year (Preferred)
- call center or customer service: 1 year (Preferred)
- cannabis: 1 year (Preferred)
Apply for this job with Ethos Cannabis
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Care Agent
Website: ethoscannabis.com
Pittsburgh, PA
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
We are seeking a passionate, driven, detail-oriented Customer Care Agent as an active participant and vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner.
Responsibilities
The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows:
· Answering incoming calls from patients/caregivers
· Answering inquiries and questions with respect and compassion
· Helping patients by completing online product reservations
· Helping patients make an appointment with a pharmacist
· Handling complaints professionally and escalating if necessary
· Trouble shooting Medical Marijuana card issues with DOH and patients
· Providing information and directing calls to the appropriate department
· Answering any product questions patients may have appropriately
· Tracking relevant data from each call within existing software
The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met. These functions include:
· Answer all incoming calls
· Make outgoing calls if needed
· Record all orders placed for patients
· Handle patient inquiries and follow up if necessary
· Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
· Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
· Provide patients with product and operations information
· Enter new customer information into software systems
· Update existing patient information
· Identify and escalate priority issues
· Route calls to appropriate resources
· Proactively follow up on patient needs
· Document all call information according to standard operating procedures
· Produce reports (daily, weekly, monthly) on all incoming and outgoing calls
· This position reports to the Assistant Manager of Customer Care Center.
Qualifications
Preferred Experience, Education and Skills
- Knowledge of customer service principles and practices
- Basic technology skills
- Some experience in a call center or customer service environment
- Detail oriented, good data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway
- Knowledge of medical cannabis, or prior experience working with cannabis
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Experience:
- customer service principles and practices: 1 year (Preferred)
- basic technology: 1 year (Preferred)
- call center or customer service: 1 year (Preferred)
- cannabis: 1 year (Preferred)
Work Location:
- One location
Company's website:
- www.ethoscannabis.com
Work Remotely:
- No
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Care Agent
Website: ethoscannabis.com
Pittsburgh, PA
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Florida, Arizona and is pursuing expansion opportunities in multiple states including Maryland and New Jersey. Today, we are working to combine our interests to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Our principals have significant experience investing in healthcare, consumer products, and regulated markets. We have been actively focused on the cannabis industry since 2015 and have recently added a new partner for Ethos Cannabis who has experience developing and leading a successful and respected cannabis operator in the U.S.
Position Summary/Objective
We are seeking a passionate, driven, detail-oriented Customer Care Agent as an active participant and vital team member in conveying the Ethos values and vision to potential patients, curious members of the public, and/or caregivers in a professional and consistent manner.
Responsibilities
The Customer Care Agent is responsible for handling all incoming and outgoing calls as follows:
· Answering incoming calls from patients/caregivers
· Answering inquiries and questions with respect and compassion
· Helping patients by completing online product reservations
· Helping patients make an appointment with a pharmacist
· Handling complaints professionally and escalating if necessary
· Trouble shooting Medical Marijuana card issues with DOH and patients
· Providing information and directing calls to the appropriate department
· Answering any product questions patients may have appropriately
· Tracking relevant data from each call within existing software
The Customer Care Agent will work with the Call Center team as well as dispensary team to ensure all patient needs are met. These functions include:
· Answer all incoming calls
· Make outgoing calls if needed
· Record all orders placed for patients
· Handle patient inquiries and follow up if necessary
· Research required information using available resources (website, internet and its applications, software, documents, and applications, etc.)
· Escalate or resolve customer complaints in a manner consistent with the principles of Ethos
· Provide patients with product and operations information
· Enter new customer information into software systems
· Update existing patient information
· Identify and escalate priority issues
· Route calls to appropriate resources
· Proactively follow up on patient needs
· Document all call information according to standard operating procedures
· Produce reports (daily, weekly, monthly) on all incoming and outgoing calls
· This position reports to the Assistant Manager of Customer Care Center.
Qualifications
Preferred Experience, Education and Skills
- Knowledge of customer service principles and practices
- Basic technology skills
- Some experience in a call center or customer service environment
- Detail oriented, good data entry and typing skills
- Excellent verbal communication
- Available for weekend and evening shift work
- Prior experience working with medical patients
- Training or experience in special communication skills, like public speaking, institutional training environments, and educational settings
- Ability to use Microsoft Office, FreshDesk, WaitWhile, Excel, Microsoft Teams, MJ Freeway
- Knowledge of medical cannabis, or prior experience working with cannabis
Other Requirements:
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
- Extended time sitting, walking, bending, and reaching is possible
- Ability to lift and carry up to 15 pounds for a distance of 100 feet
- Must pass stringent background test requirements of Pennsylvania and Massachusetts
This position is classified as non-exempt and is not eligible for overtime pay.
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Experience:
- customer service principles and practices: 1 year (Preferred)
- basic technology: 1 year (Preferred)
- call center or customer service: 1 year (Preferred)
- cannabis: 1 year (Preferred)
Apply for this job with Ethos Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.