Cannabis jobs at World Textile and Bag (WTB), Inc.

WTB, Inc. is located in Sacramento, CA, and manufactures high-quality industrial textile products. For almost 20 years WTB, Inc. has been developing products for the sediment control and the horticultural industry. We believe in innovation and integrity as it applies to our customers, our employees, and our products.

Under the direction of the Operations Manager, the Customer Service Representative works primarily our two brands: Grassroots Fabric Pots and The DuraWattle. Responsibilities include: creating quotes, processing customer orders by phone and online, updating production order schedule, corresponding via email, answering phones, and monitoring social media sites.

Minimum Requirements

• QuickBooks and Microsoft Suite experience
• Attention to Detail
• Highly Organized
• Ability to multi task and follow through on tasks
• Ability to communicate clearly in writing and verbally
• Flexibility
• Customer Service experience
• Agricultural, gardening or cannabis cultivation knowledge is helpful

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:All who enter the building are required to wear a mask and wash hands or use hand sanitizers. Curbside pick up is available for will-call customers. Additional sanitation efforts are also in place.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• In person

Job Duties:

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

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