Cannabis jobs at Mindful Dispensary

The Patient Care Specialist is responsible for interfacing and consulting with clients, patients, caregivers and vendors. Overseeing all activities related to the operation of the dispensary to include patient identification and registration. This position provides exceptional customer service utilizing knowledge of marijuana strains and products to aid customers through the process of understanding, selecting and purchasing the appropriate product for their needs. Responsible for being one of the product experts on duty with the ability to share experiences to ensure customers are well-informed and satisfied with their purchases. Maintains compliance with applicable rules and regulations as implemented by the State of Illinois and company.

Essential Functions:

· Greets and welcomes guests courteously in person, via phone and/or by email

· Requests appropriate identification from all who enter the establishment

· Directs visitors to the appropriate person

· Offers refreshments to patients, customers or visitors

· Manages reception with integrity, honesty, and knowledge that promotes culture, values and the mission of the company

· Follows established policies for sales and customer service which ensure customer satisfaction

· In-depth knowledge of every product and strain in the store

· Responsible for retail product knowledge so as to assist customers in making the right choices such as knowing how different means of cannabis consumption affect people differently

· Provides good practice for dosage starting points for inexperienced customers

· Maintains familiarity with suggested cannabis treatments for qualifying conditions in Illinois

· Responsible for completing any work assigned to them during their scheduled shift such as additional cleaning assignments

· Maintains proper postings for customers via chalkboard, etc.

· Assists in verifying order deliveries for accuracy, security measures and safety compliance

· Maintains open communication with the management team and other coworkers

· Reports employee issues or patient situations to management

· Assists with shelving deliveries when needed

· Provides any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations

· Maintains a calm and pleasant demeanor in all types of situations to create great customer service outcomes

· Promotes a work environment that is positive and compliant with established policies and procedures

· Participates in ongoing educational and professional development opportunities

Qualifications:

• Knowledge and consistent demonstration of excellent customer service skills

· Ability to use standard office equipment and software

· Excellent communication skills, attention to detail and ability to manage time effectively

· Ability to work in a fast-paced, changing and challenging environment

• Extremely organized and detail oriented with the ability to multi-task
• Ability to resolve issues that arise in a professional and timely manner
• Knowledge and adherence to the policies, procedures and goals of the company
• Ability to listen well and communicate effectively orally and in writing with various audiences
• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Required Experience Education and Skills:

• High School Diploma or equivalent; Combinations of education and experience may be considered, including internal experience
• Must be a minimum of 21 years of age

· Previous customer service experience in a retail position

• Ability to use standard office equipment, computer equipment and software including word processing, data base management, spreadsheet applications and electronic mail
• Must be able to lift a minimum of 10 pounds
• Ability to sit or stand for extended periods of time

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental Insurance
• Health Insurance
• Paid Time Off

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekends

Work Location:

• One location

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused

Work Remotely:

• No

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