Cannabis jobs at Capitol Compliance

Call Center Agents Wanted!

Premier Cannabis Company seeks experienced phone agents to join their Sales/Customer Service team at their fast-growing Call Center.

This is a very part-time position, 15-25 hours/week.

POSITION SUMMARY:

Our Call Center Agents are a perfect combination of intrepid salespeople and excellent customer service representatives.

REQUIRED EXPERIENCE, EDUCATION, AND SKILLS:

• Must be 21 years of age at the time of application.
• Minimum two years of Customer Service experience required.
• Minimum two years of Sales experience required.
• Call Center experience highly preferred.
• Extensive Cannabis Industry knowledge preferred.
• Friendly demeanor and professional phone etiquette is a must.
• Excellent communication skills and attention to detail.
• Effective time management skills and ability to multitask.
• Ability to adapt in a fast-changing environment.

JOB DUTIES:

• Provides superior customer service.
• Responds to all customer requests, concerns, complaints, and suggestions. Escalates issues to supervisor when necessary.
• Gives product recommendations to customers as needed.
• Takes phone orders and correctly inputs them into our POS system.
• Communicates with supervisors to ensure accurate information is communicated to customers regarding promotions, goals, issues, etc.
• Attains daily, weekly, and monthly goals set by supervisor.
• Perform other duties as assigned

Interviews will be conducted via Indeed video conference platform; however, this is NOT a remote position. There are no exceptions.

Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Typical end time:

• 9PM

Typical start time:

• 9AM

Work Remotely

• No

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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