Here are 1 cannabis jobs mentioning "client support specialist" in March 2024, at companies like Cascadia Labs, including positions such as Client Support Specialist.
More than 30+ days
Cascadia is more than a testing lab, it is the vision of science used to support wellbeing. Since our inception, we have been committed to our ethics and integrity while delivering solid science to the emerging cannabis industry. By supporting the success of our employees and valued clients, we will together realize innovations that lead to improvements for our local and global communities. We are looking for like-minded and motivated professionals to join our team. Find your path to a successful and rewarding career with a science-based, cannabis-centric company – Cascadia Labs.
Core Values
We believe in People First. At the heart of the services we provide is supporting the wellness and happiness of people. We value our employees and the role they play in meeting this foundational purpose. We believe inClient Partners for Life. We create client relationships by being a valued and effective part of their organization. We see our clients not just a transaction - they are partners, and a part of our community. We believe in Excellence. We apply the scientific method, best practices in lab operations, and a team of experts to achieve accurate and consistent results. Good science stands at the forefront of our commitment to quality, while we strive towards perfection with our analytical work.
Location
Cascadia Labs has an immediate opportunity at our Redwood Valley location. The laboratory is in a peaceful country setting of Mendocino County, though very close to many busy and very successful cannabis businesses that we support with our services. The newly remodeled laboratory is equipped with state-of-the-art instrumentation on the inside and a beautiful natural setting outside. Finding a moment in nature is as easy as walking out the door on a break and taking only a few steps to a tree-lined path along the creek, or up the hill through private vineyard and vegetable farm we share a campus with.
Job Summary
We are seeking a full time Client Support Specialist to become part of a solid and successful team that is already in place. The ideal candidates will have a positive and friendly attitude, with ability to professionally collaborate. This position will require someone who is comfortable working with cannabis and cannabis products. The Client Support Specialist is a client focused position that presents new opportunities to support our clients on a daily basis. However, it is a transition point from the client to the laboratory and many internal functions are required of the position. Strong organizational skills and attention to detail are required for this important role between the client and the laboratory. The position reports to the Laboratory Director.
Job duties include, but are not limited to:
- Answering general company phone line and email address.
- Meeting & greeting visitors to the facility.
- Coordinate sampling activities and scheduling.
- Account set up and new client on-boarding.
- Ensure client needs are effectively communicated to staff and entered into LIMS.
- Communicate with clients on status of work.
- Resolve client complaints and elevate as needed.
- Entering accurate information regarding client accounts in LIMS and CRM.
- Pass information on new leads coming through general contact channels to sales staff.
Page 1* of 2*
Job Posting: Client Support Specialist
- Identify new sales opportunities with existing clients and pass information to sales staff.
- Maintaining company & client files, both electronic and hardcopy.
- Providing administrative support for our technical and sales team.
- General office housekeeping and preparation for tours/events.
- Facilities vendor management.
- Office/lab supply purchasing.
Qualifications/desired skills:
- 2+ years relatable experience.
- High degree of accuracy and attention to detail.
- Excellent verbal and written communication skills.
- Team player with positive, respectful attitude.
- Ability to multi-task.
- Knowledge of cannabis industry, regulations or analytical procedures.
Cascadia Labs California offers excellent full-time benefits including comprehensive medical coverage, dental, vision, life and disability insurance, 401(k)/ Roth with company match, flex spending accounts (FSA), paid time off (PTO) and paid holidays.
Note – Cascadia Labs is an Equal Opportunity Employer.
Page 2* of 2*
Job Type: Full-time
Salary: $18.00 to $20.00 /hour
Experience:
- call center: 1 year (Preferred)
- sales: 1 year (Preferred)
- customer service: 1 year (Preferred)
- financial services: 1 year (Preferred)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Typical start time:
- 8AM
Typical end time:
- 5PM
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Innovative -- innovative and risk-taking
- People-oriented -- supportive and fairness-focused
Schedule:
- Monday to Friday
- Day shift
- Overtime
- 8 hour shift
Company's website:
- www.cascadia-labs.com
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No
Apply for this job with Cascadia Labs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.