Cannabis Client Care Specialist Jobs

Client Care Specialist (Boulder, CO)

Foria is a pioneering cannabis & hemp brand offering a range of unique products for pleasure enhancement, pain relief, and overall wellness. Committed to honoring the earth and the infinite, varied expressions of all its native life, Foria is led by the therapeutic offerings of plants, powerful testimonials from our community, and a passion to reconnect us all with our wise, wild nature.

Overview:

Foria is seeking a Client Care Specialist to handle customer service inquiries, interface with our third-party fulfillment partner, and help manage our e-commerce business. This role will also support management and the client care team on special projects.

The ideal candidate for this position is an energetic, organized, proactive, self-motivated individual with strong verbal and written communication skills, and a team player. The Client Care Specialist must have a strong customer service orientation, be familiar with e-commerce technology, and excel at problem solving. Ideally, this candidate will be bilingual (Spanish/ English) for ease of communication with our Spanish speaking customers and partners. Due to the nature of our products, the Client Care Specialist will also need to be comfortable discussing human sexuality and cannabis with Foria clientele, business partners, and management.

Responsibilities include, but are not limited to:

• Respond to customer service inquiries in a timely manner via email, phone, and social media.

• Analyze, research, and resolve all client care inquiries and transactions with a focus on positive outcomes and education.

• Communicate and represent the company in a professional and positive manner.

• Follow through on ongoing conversations with clients, team projects, and details.

• Keep updated and well-versed in brand, company, product, and industry knowledge.

• Interface with third party fulfillment partner and shipping carriers as necessary.

• Assist with day-to-day office management and administrative needs.

• Participate in ad-hoc projects and assist management as necessary.

• Interface with our Spanish speaking partners, translate documents, and respond to customers in Spanish both on email and phone.

What you bring to Foria:

• Comfortable working in a fast-paced environment in a highly dynamic industry.

• Able to work well in a group, support your colleagues, and be committed to getting the job done.

• Excellent verbal and written communication skills, attention to detail, multi-tasking, and time management skills.

• Learn and be comfortable working with e-commerce platforms (Shopify), customer service platforms (Zendesk), and project management tools (Asana), Google Suite, Excel, Word, and collaboration apps (Slack, GChat).

Credentials:

• Minimum of two years in a related client care position.

• Experience in wellness or cannabis industries a plus.

• High school diploma or GED required, college degree a plus.

• Must be over 21 years of age with a valid ID.

• Nice to have: Fluency in Spanish both written and verbal. Be able to translate communications from English to Spanish and vice versa.

This is a full-time position with regular office hours in our Boulder, CO office**

Compensation: DOE. Medical benefits and company equity available for the right candidate.

*** Due to Covid-19 restrictions and precautions, telecommuting is possible at this time.

Foria is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Job Type: Full-time

Pay: $0.00 per hour

Benefits:

• Health Insurance
• Paid Time Off

Experience:

• Customer Service: 2 years (Required)
• Zendesk: 1 year (Preferred)
• Shopify: 1 year (Preferred)

Location:

• Boulder, CO 80301 (Required)

Language:

• Spanish (Preferred)

Communication method(s) used:

• Email
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

This Job Is:

• A job for which people with disabilities are encouraged to apply

Schedule:

• Monday to Friday

Company's website:

• foriawellness.com

Company's Facebook page:

• https://www.facebook.com/foria

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• Temporarily due to COVID-19

Apply for this job with Foria

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.