Here are 87 cannabis jobs mentioning "call center representative" in March 2024, at companies like Green Health Docs, AltMed Florida, Green Thumb, and Earth's Healing, including positions such as Call Center Representative, Call Center Representative-Medical Cannabis Industry, Hiring Event: Customer Care Representative***Cannabis Call Center, and Cannabis Call Center Representative.
More than 30+ days
CannaMD is one of the fastest growing Medical Marijuana clinics in Florida with 18 clinics across the state. We are continuing to grow and we're excited that you want to grow with us!
Here at CannaMD, we are proud to offer Medical Marijuana appointments with board certified physicians for both initial and renewal patients in Florida. We also take pride in our partnerships with the University of Florida and Florida Gulf Coast University as recruitment sites for Cannabis research. Our mission is to provide compassionate care to Florida patients through evidence-based application of medical cannabis research. Centered around education, empathy, and exceptional customer service, CannaMD offers an unparalleled patient experience – empowering Florida residents to pursue a better quality of life!
This is a 100% work from home, full-time position and you must live in the state of Florida. As a Patient Liaison there is no commuting time or expense within this growing company in an exploding industry!
This is a robust medical scheduling/support call center that requires both inbound and outbound sales calls.
Patient Liaisons start at $13/hr. and can increase their base pay to $16/hr. based on performance. When working the weekends, liaisons receive an extra $1/hr. Additionally, there is the opportunity to earn a significant monthly bonus (up to $2,575)!
Position Requirements
- 40-hour work week
- Week Night shifts 12p-8p
- Weekend Shifts Required 9a-5p
- 8 hour shifts
- Must reside in the state of Florida
- Sales Experience
Hard Skills
- Average computer literacy - ability to navigate multiple programs, tabs, and windows.
- Typing Speed of 40 WPM - You can complete a typing test here: https://www.typingtest.com/. Example: 43 WPM x 97% accuracy = 42 WPM.
- Demonstrate understanding of basic Google applications, including but not limited to: Google Chrome, Meets, Hangouts, Sheets, Docs, etc and Zoom Video Conferencing.
Soft Skills
- Critical Thinking
- Excellent communication skills and phone presence
- Active listening and comprehension skills required to adhere to company policies and procedures
- Ability to multitask and perform well under pressure
- Showing empathy and compassion towards patients
Additional
- Have a reliable computer, headset, webcam, mobile phone, computer skills and adequate internet speeds
- Minimum download speed of 100 Mbps, and minimum upload speed of 10 Mbps.
- A designated space for a quiet work environment free of distractions or background noise.
A Sales Representative is responsible for using their knowledge of Medical Marijuana state laws and CannaMD policy to connect with patients and schedule appointments. Their duties include but are not limited to the following:
Position Responsibilities
- Developing sales pitches to sell CannaMD services
- Completing outbound and inbound calls to and from patients or potential patients with questions regarding obtaining or renewing a medical marijuana recommendation in Florida
- Scheduling and/or rescheduling appointments and processing payments
- Utilizing the CRM patient system and EMR scheduling platform efficiently with minimal errors
- Providing the best customer care possible to all patients
- Providing patients with information regarding our processes, procedures, and pricing
- Utilizing sales tools provided to sell our services and optimize the amount of money collected
- Meeting or exceeding sales goals & expectations
- Frequently checking CannaMD emails & chats and responding in a timely manner
Although working from home in a competitive sales environment, we pride ourselves on collaboration and team goals. We are one CannaFamily and aim to demonstrate empathy and compassion to our employees. We provide continued growth and development opportunities through recognition, continued training, certification and promotion. We also encourage the use of Paid Time Off for a healthy work/life balance. We cherish the opportunity to see everyone in person as well! CannaMD hosts a holiday banquet and a yearly retreat for all of CannaMD to get together, bond and celebrate.
CannaMD provides an in-depth ~60 hour paid training course as well as educational courses and certifications. Additionally, a comprehensive benefit offering is available for all full-time employees. Upon completion of your first 90 days, you become eligible for the following benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Bereavement Pay
- Company Sponsored Holidays
- HIPAA Certification
- We saved the best for last! : Free CannaMD appointment (as long as you meet FL requirements for MMJ Certification)
- $1,500 Sign-On Bonus (as long as you meet Performance Expectations)
Patient liaisons play an integral role in enhancing the quality of the lives of our patients. It's incredibly rewarding and we believe the caring, empathetic people working with us can truly make a difference! If you feel you would be the perfect addition to CannaMD and wish to help patients here in Florida discover the impact Medical Marijuana can have on their lives, please apply to join the CannaMD family today!
We also encourage you to check out our website where you can get to know our Physicians, learn about Medical Marijuana in Florida and view a vast amount of research and news articles about Medical Marijuana. https://www.cannamd.com/
We look forward to getting to know you soon!
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
COVID-19 considerations:
Work from home position.
Application Question(s):
- All applicants must live in FL to be considered for this position. Are you located in the state of Florida?
- What's a great email to reach you at?
Education:
- Bachelor's (Preferred)
Experience:
- customer service: 2 years (Required)
- sales: 2 years (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: One location
Apply for this job with CannaMD
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Since 2013, Earth's Healing, a Tucson based cannabis company, has lived a simple mission: To Serve the Community through the Healing Power of Mother Nature. We have two dispensaries, cultivation, laboratory, and packaging facilities, and big expansions on the horizon.
Service before profits has defined who we are: simply put, we aim to do the right thing over the easy thing every time. We hire the best: over 97% of promotions have been filled internally and our retention rates are amongst the highest in the industry. We love what we do and seek to find service-minded Healers to join our happy, growing team.
Call Center Representative
Reports to: Marketing Director FLSA Status: Non-exempt
Essential Functions: may include, but are not limited to, the following:
- Helpfully assist the public to select & buy products in high volume setting
- Accurately record/process high volume transactions into system
- Verify patient/customer eligibility to make purchases
- Professionally handle disgruntled clients, escalate complaints to management
- Correctly receive & process incoming orders
- Maintain strict confidentiality regarding patient medical information
- Correct use of PPE as required and instructed
- Other duties as requested
Qualifications/Experience may include, but are not limited to, the following:
- Ability to pass a criminal background check (per state of Arizona requirements)
- At least 21 years of age (per state of Arizona requirements)
- Ability to be on time every day. Ability to work 7 days/week, nights, weekends, holidays
- Ability to communicate in a friendly, compassionate & helpful manner
- Ability to process high volume transactions cheerfully and with accuracy
- Detailed knowledge of cannabis products extremely helpful
- Call center experience preferred
- Knowledge of general office procedures and computer/Internet usage
- Ability to work with a variety of personalities, get along well with others
- Minimum High School diploma
Working conditions:
- Normal indoor environment
- Noise level: moderate
Footer
Earth's Healing offers:
- Competitive pay
- Paid sick and vacation time
- Paid holidays (9)
- Medical, dental and vision insurance
- EAP plan
- Weekly catered meals
- Product discounts
- Paid jury duty
And much more. Join one of the happiest teams in Tucson!
Physical Demands:
ACTIVITY
NONE
UP TO 1/3
UP TO 2/3
2/3 AND UP
Stand
x
Walk
x
Sit
x
Talk or Hear
x
Use hand to touch, handle, feel
x
Climb or Balance
Stoop, Kneel, Crouch or Crawl
x
Reach with Hands and Arms
x
LIFTING
NONE
UP TO 1/3
UP TO 2/3
2/3 AND UP
Up to 10 Pounds
Up to 25 Pounds
x
Up to 50 Pounds
Up to 100 Pounds
More than 100 Pounds
Verbal communication requirements of this job:
Low
Normal
High
Level of hearing required to perform this job:
Low
Normal
High
Level of vision required to perform this job:
With or without corrective lenses, close and distance vision, peripheral vision, depth perception, ability to adjust focus required.
Earth's Healing is an Equal Opportunity Employer. Under the ADA, an individual with a disability must be qualified for the job and be able to perform its essential functions with or without reasonable accommodations.
Apply for this job with Earth's Healing
Apply now →
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We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. This is a cannabis company, you do not need experience in cannabis industry. We are looking for a few friendly and pleasant voices to join our team. If you enjoy helping patients over the phone and get pleasure in solving their issues, this job could be for you! At Norcanna, we have a pleasant work environment breaking the mold of traditional call centers. If you are retired, on disability, or just looking for a few extra days of work on the weekend--this job is for you! Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with phone systems, practices and etiquette
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be proficient in Microsoft Office Suite
Helpful but not necessary to know the following:
- Salesforce
- IndicaOnline
- Blaze
- WeedMaps
- iHeartJane
- Slack
- Processing ACH payments
Job Type: Part-time
Pay: $14.00 - $14.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekend availability
- Weekends only
Ability to commute/relocate:
- Citrus Heights, CA 95610: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with NORCANNA INC
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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Since 2013, Earth's Healing, a Tucson based cannabis company, has lived a simple mission: To Serve the Community through the Healing Power of Mother Nature. We have two dispensaries, cultivation, laboratory, and packaging facilities, and big expansions on the horizon.
Service before profits has defined who we are: simply put, we aim to do the right thing over the easy thing every time. We hire the best: over 97% of promotions have been filled internally and our retention rates are amongst the highest in the industry. We love what we do and seek to find service-minded Healers to join our happy, growing team.
Call Center Representative
Reports to: Marketing Director FLSA Status: Non-exempt
Essential Functions: may include, but are not limited to, the following:
- Helpfully assist the public to select & buy products in high volume setting
- Accurately record/process high volume transactions into system
- Verify patient/customer eligibility to make purchases
- Professionally handle disgruntled clients, escalate complaints to management
- Correctly receive & process incoming orders
- Maintain strict confidentiality regarding patient medical information
- Correct use of PPE as required and instructed
- Other duties as requested
Qualifications/Experience may include, but are not limited to, the following:
- Ability to pass a criminal background check (per state of Arizona requirements)
- At least 21 years of age (per state of Arizona requirements)
- Ability to be on time every day. Ability to work 7 days/week, nights, weekends, holidays
- Ability to communicate in a friendly, compassionate & helpful manner
- Ability to process high volume transactions cheerfully and with accuracy
- Detailed knowledge of cannabis products extremely helpful
- Call center experience preferred
- Knowledge of general office procedures and computer/Internet usage
- Ability to work with a variety of personalities, get along well with others
- Minimum High School diploma
Working conditions:
- Normal indoor environment
- Noise level: moderate
Footer
Earth's Healing offers:
- Competitive pay
- Paid sick and vacation time
- Paid holidays (9)
- Medical, dental and vision insurance
- EAP plan
- Weekly catered meals
- Product discounts
- Paid jury duty
And much more. Join one of the happiest teams in Tucson!
Physical Demands:
ACTIVITY
NONE
UP TO 1/3
UP TO 2/3
2/3 AND UP
Stand
x
Walk
x
Sit
x
Talk or Hear
x
Use hand to touch, handle, feel
x
Climb or Balance
Stoop, Kneel, Crouch or Crawl
x
Reach with Hands and Arms
x
LIFTING
NONE
UP TO 1/3
UP TO 2/3
2/3 AND UP
Up to 10 Pounds
Up to 25 Pounds
x
Up to 50 Pounds
Up to 100 Pounds
More than 100 Pounds
Verbal communication requirements of this job:
Low
Normal
High
Level of hearing required to perform this job:
Low
Normal
High
Level of vision required to perform this job:
With or without corrective lenses, close and distance vision, peripheral vision, depth perception, ability to adjust focus required.
Earth's Healing is an Equal Opportunity Employer. Under the ADA, an individual with a disability must be qualified for the job and be able to perform its essential functions with or without reasonable accommodations.
Apply for this job with Earth's Healing
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.
Customer Service Representative Job Duties:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.
- Ability to handle fast paced environment while providing superior customer service.
*
Requirements: *
- High School Diploma or equivalent
- Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is
- Excellent customer service skills
- Knowledge and adherence to the policies, procedures and goals of the Lotus Way
- Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
*
Skills: *
- Strong inter-personal and communication skills
- Strong attention to detail a must
- Organizational Skills
- Networking Savvy
- Understanding of what makes an event “successful”
- Creative flair for effective design and development of an event
- Dedication to Customer Service
- Motivation for Sales
*
Schedule: *
- Monday to Friday
- Weekends required
- Holidays required
- Day shift
- Night shift
- 8 hour shift
*
Pay & Compensation: *
- Hourly pay
*
Additional Compensation: *
- Bonuses
- Store Discounts
*
Benefits: *
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Flexible schedule
About Purple Lotus
A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.
Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.
While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.
Job types: Full-time
Education: No education required
Work location: On-site
Location: 752 Commercial St,San Jose,CA,95112, San Jose, CA 95112
Job Type: Full-time
Apply for this job with Purple Lotus
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
OVERVIEW:
Lucky Lincoln Gaming is hiring a Call Center Representative to function as part of the operations and customer service team and to support/provide technical assistance via phone for our 200+ locations. The Call Center Representative will answer calls that come in from customer establishments and assist callers with troubleshooting and, in the event that the problem cannot be solved over the phone, will generate service tickets and appropriately escalate the matter. The successful candidate must be 21 years or older, have a great phone presence/strong communication skills, great interpersonal skills, and the ability to diffuse customer frustrations.
We are a dynamic team committed to driving Lucky Lincoln and its’ entities aggressive growth. We are a privately owned, fast-paced, fast-growing, and a successful startup in Chicago! This is an outstanding opportunity with the potential to grow and advance in the operations department!
As a Call Center Representative, your responsibilities will include:
- Respond to any issues and follow-up by coordinating with the appropriate departments or team members.
- Create, follow-up and close out all ticket types received daily.
- Focus on increasing percentage of remote fix tickets relative to the total tickets.
- Respond to queries related to game issues.
- Use the applications phone or computer to direct technicians and other team members to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field technicians and collectors to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
- Answering or making calls to location owners to learn about and address their needs, complaints, or other issues with services.
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that the location owners feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.
- Building lasting relationships with location owners and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, multi-line application-based telephone system, and application tools appropriately.
- Review and communicate low level alerts to the technician and collection team.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
The Call Center Representative position is well-suited for you if you possess:
- Ability to complete tasks with minimal direction.
- Strong communication and interpersonal skills to interact with customers, peers, managers, and other personnel members.
- Quick learner with a great attention to detail.
- Advanced phone skills.
- Strong moral character and work ethic.
Qualified candidates will have:
- High school diploma or GED required.
- At least 21 years of age.
- Previous validated experience in a call center or customer centric focused environment answering on average 50-65 phone calls a day.
- Ability to work all shifts including weekends.
Why Join Lucky Lincoln Gaming:
Are you interested in working for the 5th Largest terminal operator in Illinois? If so, check out the opportunities Lucky Lincoln Gaming offers!
Lucky Lincoln Gaming, LLC is a licensed Video Gaming Terminal Operator in Illinois. We provide exceptional service to our clients and customers. Our expertise and experience have enabled us to become a successful company ranking in the top Terminal Operators in Illinois in terms of average profit per location for operators in excess of 200 locations.
As Lucky Lincoln Gaming, LLC continues to grow, we will be building out the infrastructure for several other entities in different industries including, Lucky Bet sport wagering, Midwest Property Management, and the new Cannabis company Cloud 9 dispensaries and Highland Flour cultivation centers.
We’re disrupting the industry with innovation! We are pioneers and innovators of our industry. We have swag. We have pride. We own our responsibilities and wake up every morning ready to be better than we were the day before. This is an adventure that has no limits. Why not jump on board?
People are the most important ingredient at Lucky Lincoln Gaming. Each team member makes an impact on our business, and we share a genuine entrepreneurial spirit and relentless drive to always raise the bar. Together, we nurture a deep sense of community in our organization with a true passion and love for what we do.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Apply for this job with Lucky Lincoln LLC
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Hiring Event: Customer Care Representative***Cannabis Call Center
MUV
MĂśV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center located in Apollo Beach, FL.
The pay rate for this position is $15 per hour.
Below are the details for the Customer Care Representative position.
Hiring Event:
- Saturday, August 20th 2022 10am-4pm
- 6944 US Highway 41, Apollo Beach, FL 33572 (Google Maps Users: Please use address 6938 US 41, Apollo Beach FL 33572 and note that we are the first building.)
- You must bring a copy of your resume and RSVP by applying to this job posting
- If selected, you must be commutable to Apollo Beach, FL
Job Summary:
The focus of the Customer Care Representative is to create loyalty to all Verano owned brands and subsidiaries while delivering exemplary service to our patients and customers. The Customer Care Representative will encourage a positive experience with every patient contacted via phone or email.
__
**
Duties and Responsibilities:
- Work with Team Lead and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Strive to meet all performance standards and metrics by following SOPs as required by state and Quality Assurance.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- Two (2) years or more prior experience in retail sales, customer service role.
- Passion for customer service and support.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care Manager
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position..
Hiring Event:
- Saturday, August 20th 2022 10am-4pm
- 6944 US Highway 41, Apollo Beach, FL 33572 (Google Maps Users: Please use address 6938 US 41, Apollo Beach FL 33572 and note that we are the first building.)
- You must bring a copy of your resume and RSVP by applying to this job posting
- If selected, you must be commutable to Apollo Beach, FL
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: One location
Apply for this job with MUV
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
** Full Time and Part Time roles availabile **
The Role:
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients' questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties:
- Managing high volumes of inbound calls in a timely manner
- Checking voicemail and returning calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying patients' needs, clarify information, schedule appointments
- Escalate customer service concerns appropriately and efficiently
- Build sustainable relationships and engage patients by going above and beyond in interactions
- Escalate patient concerns appropriately and effectively
Requirements:
- Previous experience in a customer support role
- Strong attention to detail
- Strong phone and verbal communication skills
- Active listening skills
- Demonstrated ability to move through a call efficiently and effectively
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to follow SOP's (Standard Operating Procedures)
- Ability to work towards meeting department goals around efficiencies, yields, and cost
- Ability to creatively solve problems
- Team player mentality
- Ability to follow direction
Additional Requirements:
- Must be 21 years or older
- Must pass all required background checks including state specific cannabis employment requirements
- Possess valid driver's license or state ID.
- Must be and remain compliant with all legal or company regulations for working in the industry.
- Requires open availability and ability to work full-time
Working Conditions:
- While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions
- Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.
Physical Demands:
- Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance)
- Role includes standing or walking for prolonged periods of time, as well as stooping, sitting, bending over and/or crouching
Job Types: Full-time, Part-time
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The Role
Full Time and Part Time positions availabile!
LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.
LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.
Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients' questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties
- Managing high volumes of inbound calls in a timely manner
- Checking voicemail and returning calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying patients' needs, clarify information, schedule appointments
- Escalate customer service concerns appropriately and efficiently
- Build sustainable relationships and engage patients by going above and beyond in interactions
- Escalate patient concerns appropriately and effectively
Requirements
- Previous experience in a customer support role
- Strong attention to detail
- Strong phone and verbal communication skills
- Active listening skills
- Demonstrated ability to move through a call efficiently and effectively
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Additional Requirements
- High school diploma or equivalent
- Must be 21 years of age and able to successfully pass federal criminal background check prior to employment
- Ability to follow SOP's (Standard Operating Procedures)
- Ability to work towards meeting department goals around efficiencies, yields, and cost
- Ability to creatively solve problems
- Team player mentality
- Ability to follow direction
Starting pay dependent on experience and qualifications. Competitive benefit package offered to full-time employees.
LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
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The Role
Full Time and Part Time positions availabile!
LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.
LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.
Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients' questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties
- Managing high volumes of inbound calls in a timely manner
- Checking voicemail and returning calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying patients' needs, clarify information, schedule appointments
- Escalate customer service concerns appropriately and efficiently
- Build sustainable relationships and engage patients by going above and beyond in interactions
- Escalate patient concerns appropriately and effectively
Requirements
- Previous experience in a customer support role
- Strong attention to detail
- Strong phone and verbal communication skills
- Active listening skills
- Demonstrated ability to move through a call efficiently and effectively
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Additional Requirements
- High school diploma or equivalent
- Must be 21 years of age and able to successfully pass federal criminal background check prior to employment
- Ability to follow SOP's (Standard Operating Procedures)
- Ability to work towards meeting department goals around efficiencies, yields, and cost
- Ability to creatively solve problems
- Team player mentality
- Ability to follow direction
Starting pay dependent on experience and qualifications. Competitive benefit package offered to full-time employees.
LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.
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Customer Service Representative at the call center
Norcanna Inc.
Work for Norcanna on the weekend at the Citrus Heights location. This is a fun easy relaxing environment for taking online orders and fielding questions from customers. This job is rewarding and allows for growth. This is a weekend-only job working with cannabis consumers over the phone, taking online orders, giving suggestions to the customers and helping the customer get he best deal and best cannabis products in California! You must be professional, polite and friendly. You do NOT need to be a consumer of cannabis to work for us, just outgoing smart and quick on your feet.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
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Cannabis Delivery Driver/Call Center Representative
Hitech Imaging Trade, Inc.
KEY RESPONSIBILITIES
Ensure efficient, timely deliveries
Follow delivery routes provided by GPS mapping technology
Reviewing orders before and after delivery to ensure that orders are complete and the customer is satisfied
Properly charging customers and maintaining accurate cash handling
Provide excellent customer service
Strict adherence to company policies, BCC regulations, and safety procedures
Collecting cash from customers and patients
REQUIREMENTS:
Valid California driver's license
Must be 21 years of age as per state requirements
Experience in METRC Track-and-Trace System strongly preferred
Willingness to adhere to assigned routes, schedules, safety procedures, and transportation laws
Attention to detail and time management skills
Ability to drive for 20-40 minutes per client for multiple clients
Must be able to pass a background check
Effective communication and interpersonal skills
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
- Tips
Ability to commute/relocate:
- Adelanto, CA 92301: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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The Role:
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients' questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties:
- Managing high volumes of inbound calls in a timely manner
- Checking voicemail and returning calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying patients' needs, clarify information, schedule appointments
- Escalate customer service concerns appropriately and efficiently
- Build sustainable relationships and engage patients by going above and beyond in interactions
- Escalate patient concerns appropriately and effectively
Requirements:
- Previous experience in a customer support role
- Strong attention to detail
- Strong phone and verbal communication skills
- Active listening skills
- Demonstrated ability to move through a call efficiently and effectively
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to follow SOP's (Standard Operating Procedures)
- Ability to work towards meeting department goals around efficiencies, yields, and cost
- Ability to creatively solve problems
- Team player mentality
- Ability to follow direction
Additional Requirements:
- Must be 21 years or older
- Must pass all required background checks including state specific cannabis employment requirements
- Possess valid driver's license or state ID.
- Must be and remain compliant with all legal or company regulations for working in the industry.
- Requires open availability and ability to work full-time
Working Conditions:
- While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions
- Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.
Physical Demands:
- Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance)
- Role includes standing or walking for prolonged periods of time, as well as stooping, sitting, bending over and/or crouching
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Role
LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.
LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.
Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients' questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties
- Managing high volumes of inbound calls in a timely manner
- Checking voicemail and returning calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying patients' needs, clarify information, schedule appointments
- Escalate customer service concerns appropriately and efficiently
- Build sustainable relationships and engage patients by going above and beyond in interactions
- Escalate patient concerns appropriately and effectively
Requirements
- Previous experience in a customer support role
- Strong attention to detail
- Strong phone and verbal communication skills
- Active listening skills
- Demonstrated ability to move through a call efficiently and effectively
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Additional Requirements
- High school diploma or equivalent
- Must be 21 years of age and able to successfully pass federal criminal background check prior to employment
- Ability to follow SOP's (Standard Operating Procedures)
- Ability to work towards meeting department goals around efficiencies, yields, and cost
- Ability to creatively solve problems
- Team player mentality
- Ability to follow direction
Starting pay dependent on experience and qualifications. Competitive benefit package offered to full-time employees.
LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.
Job Types: Full-time, Part-time
Pay: $10.67 - $24.11 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability
Ability to commute/relocate:
- Saint Paul, MN 55114: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
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We are a lead generation and marketing company based in Plano. Our clients are all capital raising and are looking for new investors to invest in their offering.
Most of our clients are in the following:
· Oil & Gas
· Real Estate
· Cannabis
· Pre-IPOs
· Private Placements
The job here is to qualify investors to ensure they have the income and liquidity to make an investment. After that is established, we share details on the current offering to see if it is of interest. If it is then we send info to them and pass them on to the client for the close. Every call consists of a simple survey to find out what exactly peaks the investors interest in terms of new investments.
Your job will consist of:
· Calling fresh opt in leads coming from Facebook
· Calling email campaign responses
· Cold calling our investor database using an auto dialer
· Imputing leads into Google Sheets
· Following up with leads on Facebook Messenger
· Sending emails to interested prospects with info on the offering
· Following up with prospects to schedule appointments
· Working directly with the client
Starting hourly is $15 per hour. Depending on experience and skill there is the opportunity to advance in pay up if you grasp the job. We do pay 1099 so you do get your entire check and pay day is every Friday.
We do request bonuses from all our clients for our callers. It does vary from client to client and their success rate with the leads you generate for them. The average bonus being paid out is around $1,000 per month.
We are not worried about your education or background issues; hard work and drive are all we care about.
The job is full time
Monday - Friday
9am - 5pm
At our Plano office at Plano Parkway and 75.
Job Type: Full-time
Pay: $32,000.00 - $44,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Plano, TX 75074: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with JAD Enterprises
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Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 130 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
The Customer Service Representative is a person who strives to answer customer questions, troubleshoot customer ordering issues, and assist dispensary operations by being the main point of communication over the phone for our patients. A passion for cannabis coupled with a strong adherence to protocol and a caring, helpful attitude are a must for this position.
Role Responsibilities
- Answer incoming calls from dispensary patients, customers, and vendors
- Aid patients asking questions regarding their medical cannabis products including methods of ingestion, packaging issues, and other areas.
- Assist in ensuring all online orders are accurately fulfilled by dispensary staff and pick-up information is provided to patients and customers
- Coordinate shipments, deliveries, and orders with dispensary managers upon arrival
- Directing patient information, orders, questions, and other miscellaneous items to the appropriate location
- Consult and console medical patients with serious medical conditions on various questions regarding their medical cannabis as needed
- Support the success of the Patient Support team as needed
Role Requirements
- Must be 21 years of age or older
- Ability to handle all customer interactions with attention-to-detail, empathy, and confidentiality
- General familiarity with medical cannabis laws, qualifying medical conditions, and the medical card application process
- A strong knowledge of cannabis and cannabis-derived products
- Outstanding verbal and written communication skills, both in-person and over the phone
- Prior call center and customer service experience is strongly preferred
- Ability to work in a fast-paced, highly demand environment
- Proven and demonstrated organizational skills
- Subject to background check per state cannabis regulations
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Apply for this job with Curaleaf
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OVERVIEW:
Lucky Lincoln Gaming is hiring a Call Center Representative to function as part of the operations and customer service team and to support/provide technical assistance via phone for our 200+ locations. The Call Center Representative will answer calls that come in from customer establishments and assist callers with troubleshooting and, in the event that the problem cannot be solved over the phone, will generate service tickets and appropriately escalate the matter. The successful candidate must be 21 years or older, have a great phone presence/strong communication skills, great interpersonal skills, and the ability to diffuse customer frustrations.
We are a dynamic team committed to driving Lucky Lincoln and its’ entities aggressive growth. We are a privately owned, fast-paced, fast-growing, and a successful startup in Chicago! This is an outstanding opportunity with the potential to grow and advance in the operations department!
There are 2 openings for this position with the following schedules:
- Thursday-Sunday 7am-4pm CST**
- Friday- Sunday 3pm-1am CST**
As a Call Center Representative, your responsibilities will include:
- Respond to any issues and follow-up by coordinating with the appropriate departments or team members.
- Create, follow-up and close out all ticket types received daily.
- Focus on increasing percentage of remote fix tickets relative to the total tickets.
- Respond to queries related to game issues.
- Use the applications phone or computer to direct technicians and other team members to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field technicians and collectors to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
- Answering or making calls to location owners to learn about and address their needs, complaints, or other issues with services.
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that the location owners feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.
- Building lasting relationships with location owners and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, multi-line application-based telephone system, and application tools appropriately.
- Review and communicate low level alerts to the technician and collection team.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
The Call Center Representative position is well-suited for you if you possess:
- Ability to complete tasks with minimal direction.
- Strong communication and interpersonal skills to interact with customers, peers, managers, and other personnel members.
- Quick learner with a great attention to detail.
- Advanced phone skills.
- Strong moral character and work ethic.
Qualified candidates will have:
- High school diploma or GED required.
- At least 21 years of age.
- Previous validated experience in a call center or customer centric focused environment answering on average 50-65 phone calls a day.
- Ability to work weekdays and weekends, as well as overnight or 2nd shift hours.
Why Join Lucky Lincoln Gaming:
Are you interested in working for the 5th Largest terminal operator in Illinois? If so, check out the opportunities Lucky Lincoln Gaming offers!
Lucky Lincoln Gaming, LLC is a licensed Video Gaming Terminal Operator in Illinois. We provide exceptional service to our clients and customers. Our expertise and experience have enabled us to become a successful company ranking in the top Terminal Operators in Illinois in terms of average profit per location for operators in excess of 200 locations.
As Lucky Lincoln Gaming, LLC continues to grow, we will be building out the infrastructure for several other entities in different industries including, Lucky Bet sport wagering, Midwest Property Management, and the new Cannabis company Cloud 9 dispensaries and Highland Flour cultivation centers.
We’re disrupting the industry with innovation! We are pioneers and innovators of our industry. We have swag. We have pride. We own our responsibilities and wake up every morning ready to be better than we were the day before. This is an adventure that has no limits. Why not jump on board?
People are the most important ingredient at Lucky Lincoln Gaming. Each team member makes an impact on our business, and we share a genuine entrepreneurial spirit and relentless drive to always raise the bar. Together, we nurture a deep sense of community in our organization with a true passion and love for what we do.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overtime
- Weekend availability
Application Question(s):
- What are you targeting in compensation for your next career opportunity?
- Will you be able to reliably commute to the office for the first 4-6 months?
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: One location
Apply for this job with Lucky Lincoln Gaming, LLC
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Call Center Representative for Best Dispensary Mesa
SH MANAGEMENT SERVICES LLC
Our mission at Best Dispensary is to Cultivate Good Times for our customers and our team members. We pride ourselves on the personal and professional development of all team members.
Responsibilities & Duties:
- Answering incoming phone calls in a prompt &courteous manner.
- Capturing and verifying customer or patient's identity and entering it into our system.
- Determining customer or patient's needs by practicing excellent communication skills.
- Assisting customers and patients with their questions and guiding them to the best products for their expected outcome.
- Educating our patients and customers about the products we provide.
- Accurately capturing our customer or patient's order and entering into our software.
- Will be taking orders for both the Mesa and Yuma location.
Qualifications:
- Excellent customer service skills.
- Strong verbal and written communication skills.
- Ability to effectively communicate with patients, customers, team members, and management.
- Ability to multitask in a fast-paced environment.
- Ability to pay attention and accurately place orders for our customers and patients.
- Cooperative and able to work with others.
- Must be able to travel to Yuma during orientation and training.
- Bilingual (Spanish) is preferred.
- Cannabis knowledge is a must, however, training will be provided.
- Reliable transportation and valid driver's license.
Education & Experience:
- A high school diploma or GED is required.
- 1 to 2 years of customer service or call center experience.
Best Dispensary is an Equal Opportunity Employer.
Do Not Apply In Person.
Apply for this job with SH MANAGEMENT SERVICES LLC
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Company
TGS Management is an award-winning, family-owned company providing qualified staffing solutions to Colorado’s most-recognized cannabis brands, including: The Green Solution, NectarBee, and S-Type Armored. We are a leader in cannabis acceptance, accessibility, compliance, quality, and market share. We are looking to add a dynamic Call Center Representative to join our team!
Summary
Our stores are where customers come to “experience cannabis”, our Call Center Representatives are vital to delivering customer service, as they help to field over 50,000 calls per month. The Call Center Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service over the phone. Individual responsibilities as a Call Center Representative include demonstrating outstanding customer service and sales skills, assisting with handling calls from new and existing customers regarding a variety of requests from store location information, to product knowledge, to Colorado marijuana law. Call Center Representatives are responsible for utilizing their knowledge of products or services to address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. The Call Center Representative conducts day-to-day operations within the call center location while adhering to company policy and industry regulations.
Essential Duties & Responsibilities
- Receive inbound calls including transferred sales leads and calls from current and potential customers
- Answer questions about the product details, the company, and issues with account for the customers
- Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
- Perform basic account maintenance activities
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
- Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
- Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associates and Management
- Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Answer phone with scripted greeting, provide customer service
- Complete call logs
- Produce call reports
- Route calls to appropriate sources
- Enter new and update customer information into Preferred Patron software system
- Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines
- Adhere to all company uniform policy and preserve all provided necessary equipment
- Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members
- All other job duties as assigned
Qualifications
Education
- High School diploma or General Education Development (GED) required
- Associate or Bachelor’s degree in any field preferred
Training
- Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management
Required Skills & Experience
- Excellent computer, mathematical, language and reasoning skills
- Bilingual skills a plus
- Retail, operations and/or sales experience
- Proficient in relevant computer applications
- Required language proficiency
Preferred Skills & Experience
- Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities
- Stress tolerance
- High energy level
**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics*
Job Type: Full-time
Pay: $15.00 per hour
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with The Green Solution
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Cannabis Phone Sales Agent
Our company has a fantastic opportunity for ambitious individuals to join an exciting, fast-paced industry. We are searching for savvy professionals looking to improve their skills and grow with us and learn about the rapidly growing cannabis industry. Applicants will be expected to work 40 hours a week.
Skills Needed:
- Proficiency with tablets and phones is required
- Handle a high volume of calls or texts during the shift
- Offer clients correct inventory and value
- Boost customer service with excellent communication and hospitality
- Maintain communication at all times with the team
Additional Requirements
- High school diploma or equivalent
- Must be 21 years of age
- Ability to work towards meeting department goals around efficiencies, yields, and cost
- Ability to creatively solve problems
- Team player mentality
- Ability to follow direction
Job Type: Full-time
Salary: From $15.00 per hour
Benefits:
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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MCEC is looking for Call Center Reps!
Looking for a highly flexible and fast-learner to join our team! We are a Medical Cannabis delivery service looking to grow and serve our community in the high desert. We are looking for highly motivated individuals that share our passion and vision for the future.
Compensation: Hourly and Incentives
Hours & Availability:
- Must be Available from 8:30 am - 8 pm
- Must be Available Weekends
- Must be Flexible
- Part-Time: 20-30 Hours / Week (with Full-Time possibilities)
Qualities of a Call Center Rep:
- Organization
- Ability to Multi-task
- Patience
- Punctual
- Excellent Customer Service
- Attention to Detail
- Must have professional Phone Etiquette
- Bilingual preferred but not required
Skills and Qualifications:
- 21 Years of Age or Older
- Clean background
- Customer Service
- Communication skills
- Cannabis product knowledge (strains, medicinal benefits), extended knowledge is a plus!
- Ability to bend and stand for long periods of time.
- P.O.S and phone system knowledge.
- Office experience is not required but is an added bonus
- Ability to drive sales
License C9-0000246-LIC
Job Type: Part-time
Pay: $14.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Hesperia, CA 92345: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: One location
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Hiring Event: Customer Care Representative***Cannabis Call Center
AltMed Florida
MĂśV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center located in Apollo Beach, FL. The payrate for this position is $15 per hour. Below are the details for the Customer Care Representative position as well as the Hiring Event.
Job Summary:
The focus of the Customer Care Representative is to create loyalty to all MĂśV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
Additional Requirements:
- Must be at least 21 years of age.
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in a warehouse environment. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Hiring Event:
- Saturday, May 14, 2022 10am-4pm
- 6944 US Highway 41, Apollo Beach, FL 33572 (Google Maps Users: Please use address 6938 US 41, Apollo Beach FL 33572 and note that we are the first building.)
- You must bring a copy of your resume and RSVP by applying to this job posting
- If selected, you must be commutable to Apollo Beach, FL
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Education:
- High school or equivalent (Preferred)
Work Location: One location
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Since 2013, Earth's Healing, a Tucson based cannabis company, has lived a simple mission: To Serve the Community through the Healing Power of Mother Nature. We have two dispensaries, cultivation, laboratory, and packaging facilities, and big expansions on the horizon.
Service before profits has defined who we are: simply put, we aim to do the right thing over the easy thing every time. We hire the best: over 97% of promotions have been filled internally and our retention rates are amongst the highest in the industry. We love what we do and seek to find service-minded Healers to join our happy, growing team.
Call Center Representative
Reports to: Marketing Director FLSA Status: Non-exempt
Essential Functions: may include, but are not limited to, the following:
- Helpfully assist the public to select & buy products in high volume setting
- Accurately record/process high volume transactions into system
- Verify patient/customer eligibility to make purchases
- Professionally handle disgruntled clients, escalate complaints to management
- Correctly receive & process incoming orders
- Maintain strict confidentiality regarding patient medical information
- Correct use of PPE as required and instructed
- Other duties as requested
Qualifications/Experience may include, but are not limited to, the following:
- Ability to pass a criminal background check (per state of Arizona requirements)
- At least 21 years of age (per state of Arizona requirements)
- Ability to be on time every day. Ability to work 7 days/week, nights, weekends, holidays
- Ability to communicate in a friendly, compassionate & helpful manner
- Ability to process high volume transactions cheerfully and with accuracy
- Detailed knowledge of cannabis products extremely helpful
- Call center experience preferred
- Knowledge of general office procedures and computer/Internet usage
- Ability to work with a variety of personalities, get along well with others
- Minimum High School diploma
Working conditions:
- Normal indoor environment
- Noise level: moderate
Footer
Earth's Healing offers:
- Competitive pay
- Paid sick and vacation time
- Paid holidays (9)
- Medical, dental and vision insurance
- EAP plan
- Weekly catered meals
- Product discounts
- Paid jury duty
And much more. Join one of the happiest teams in Tucson!
Physical Demands:
ACTIVITY
NONE
UP TO 1/3
UP TO 2/3
2/3 AND UP
Stand
x
Walk
x
Sit
x
Talk or Hear
x
Use hand to touch, handle, feel
x
Climb or Balance
Stoop, Kneel, Crouch or Crawl
x
Reach with Hands and Arms
x
LIFTING
NONE
UP TO 1/3
UP TO 2/3
2/3 AND UP
Up to 10 Pounds
Up to 25 Pounds
x
Up to 50 Pounds
Up to 100 Pounds
More than 100 Pounds
Verbal communication requirements of this job:
Low
Normal
High
Level of hearing required to perform this job:
Low
Normal
High
Level of vision required to perform this job:
With or without corrective lenses, close and distance vision, peripheral vision, depth perception, ability to adjust focus required.
Earth's Healing is an Equal Opportunity Employer. Under the ADA, an individual with a disability must be qualified for the job and be able to perform its essential functions with or without reasonable accommodations.
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The Role
LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.
LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.
Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients' questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties
- Managing high volumes of inbound calls in a timely manner
- Checking voicemail and returning calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying patients' needs, clarify information, schedule appointments
- Escalate customer service concerns appropriately and efficiently
- Build sustainable relationships and engage patients by going above and beyond in interactions
- Escalate patient concerns appropriately and effectively
Requirements
- Previous experience in a customer support role
- Strong attention to detail
- Strong phone and verbal communication skills
- Active listening skills
- Demonstrated ability to move through a call efficiently and effectively
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Additional Requirements
- High school diploma or equivalent
- Must be 21 years of age and able to successfully pass federal criminal background check prior to employment
- Ability to follow SOP's (Standard Operating Procedures)
- Ability to work towards meeting department goals around efficiencies, yields, and cost
- Ability to creatively solve problems
- Team player mentality
- Ability to follow direction
Starting pay dependent on experience and qualifications. Competitive benefit package offered to full-time employees.
LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Role
LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.
LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.
Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients' questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties
- Managing high volumes of inbound calls in a timely manner
- Checking voicemail and returning calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying patients' needs, clarify information, schedule appointments
- Escalate customer service concerns appropriately and efficiently
- Build sustainable relationships and engage patients by going above and beyond in interactions
- Escalate patient concerns appropriately and effectively
Requirements
- Previous experience in a customer support role
- Strong attention to detail
- Strong phone and verbal communication skills
- Active listening skills
- Demonstrated ability to move through a call efficiently and effectively
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Additional Requirements
- High school diploma or equivalent
- Must be 21 years of age and able to successfully pass federal criminal background check prior to employment
- Ability to follow SOP's (Standard Operating Procedures)
- Ability to work towards meeting department goals around efficiencies, yields, and cost
- Ability to creatively solve problems
- Team player mentality
- Ability to follow direction
Starting pay dependent on experience and qualifications. Competitive benefit package offered to full-time employees.
LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.
Job Type: Full-time
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Our mission at Best Dispensary is to Cultivate Good Times for our customers and our team members. We pride ourselves on the personal and professional development of all team members.
Responsibilities & Duties:
- Answering incoming phone calls in a prompt &courteous manner.
- Capturing and verifying customer or patient's identity and entering it into our system.
- Determining customer or patient's needs by practicing excellent communication skills.
- Assisting customers and patients with their questions and guiding them to the best products for their expected outcome.
- Educating our patients and customers about the products we provide.
- Accurately capturing our customer or patient's order and entering into our software.
- Will be taking orders for both the Mesa and Yuma location.
Qualifications:
- Excellent customer service skills.
- Strong verbal and written communication skills.
- Ability to effectively communicate with patients, customers, team members, and management.
- Ability to multitask in a fast-paced environment.
- Ability to pay attention and accurately place orders for our customers and patients.
- Cooperative and able to work with others.
- Must be able to travel to Yuma during orientation and training.
- Bilingual (Spanish) is preferred.
- Cannabis knowledge is a must, however, training will be provided.
- Reliable transportation and valid driver's license.
Education & Experience:
- A high school diploma or GED is required.
- 1 to 2 years of customer service or call center experience.
Best Dispensary is an Equal Opportunity Employer.
Do Not Apply In Person.
Please send resumes to [email protected].
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QUALITY ASSURANCE SPECIALIST/ CALL CENTER REPRESENTATIVE (ADMINISTRATIVE OFFICER I - FULL TIME CONTRACTUAL)
State of Maryland
GRADE
13
LOCATION OF POSITION
MDH, Maryland Medical Cannabis Commission, Linthicum, MD
Main Purpose of Job
The Quality Assurance Specialist/Call Center Representative (CCR) provides customer service on the phone, handling inbound and outbound calls. The Call Center department is responsible for the review of patient and caregiver registry information for accuracy. The position will assist with follow up over the phone and/or through email to respond to customer needs and requests. Provide first call resolution while delivering outstanding customer service to patients, caregivers, providers and other stakeholders.
MINIMUM QUALIFICATIONS
Education: Possession of a Bachelor's degree from an accredited four-year college or university.
Experience: One (I) year experience in administrative or professional work.
Notes:
1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.
2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
SELECTION PROCESS
Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added.
Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.
If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or [email protected].
Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
Apply for this job with State of Maryland
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Hiring Event: Customer Care Representative***Cannabis Call Center
AltMed Florida
MĂśV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center located in Apollo Beach, FL. The payrate for this position is $15 per hour. Below are the details for the Customer Care Representative position as well as the Hiring Event.
Job Summary:
The focus of the Customer Care Representative is to create loyalty to all MĂśV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
Additional Requirements:
- Must be at least 21 years of age.
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in a warehouse environment. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Hiring Event:
- Saturday, April 9, 2022 10am-4pm
- Courtyard by Marriott in Downtown Tampa - 102 E Cass St, Tampa FL 33602
- You must bring a copy of your resume and RSVP by applying to this job posting
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
COVID-19 considerations:
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with AltMed Florida
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Company Introduction:
A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.
Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.
While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.*
Overview: *
The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.
*
Skills: *
*
Strong inter-personal and communication skills
- Strong attention to detail a must
- Organizational Skills
- Networking Savvy
- Understanding of what makes an event “successful”
- Creative flair for effective design and development of an event
- Dedication to Customer Service
- Motivation for Sales
*
Benefits: *
*
Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Flexible schedule
*
Schedule: *
*
Monday to Friday
- Weekends required
- Holidays required
- Day shift
- Night shift
- 8 hour shift
*
Requirements: *
*
High School Diploma or equivalent
- Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is
- Excellent customer service skills
- Knowledge and adherence to the policies, procedures and goals of the Lotus Way
- Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
*
Pay & Compensation: *
*
Hourly pay
*
Additional Compensation: *
- Bonuses
- Store Discounts
*
Customer Service Representative Job Duties: *
*
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.
- Ability to handle fast paced environment while providing superior customer service.
Location: 752 Commercial St,San Jose,CA,95112, San Jose, CA 95112
Job Type: Full-time
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Company
TGS Management is an award-winning, family-owned company providing qualified staffing solutions to Colorado’s most-recognized cannabis brands, including: The Green Solution, NectarBee, and S-Type Armored. We are a leader in cannabis acceptance, accessibility, compliance, quality, and market share. We are looking to add a dynamic Call Center Representative to join our team!
Summary
Our stores are where customers come to “experience cannabis”, our Call Center Representatives are vital to delivering customer service, as they help to field over 50,000 calls per month. The Call Center Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service over the phone. Individual responsibilities as a Call Center Representative include demonstrating outstanding customer service and sales skills, assisting with handling calls from new and existing customers regarding a variety of requests from store location information, to product knowledge, to Colorado marijuana law. Call Center Representatives are responsible for utilizing their knowledge of products or services to address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. The Call Center Representative conducts day-to-day operations within the call center location while adhering to company policy and industry regulations.
Essential Duties & Responsibilities
- Receive inbound calls including transferred sales leads and calls from current and potential customers
- Answer questions about the product details, the company, and issues with account for the customers
- Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
- Perform basic account maintenance activities
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
- Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
- Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associates and Management
- Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Answer phone with scripted greeting, provide customer service
- Complete call logs
- Produce call reports
- Route calls to appropriate sources
- Enter new and update customer information into Preferred Patron software system
- Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines
- Adhere to all company uniform policy and preserve all provided necessary equipment
- Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members
- All other job duties as assigned
Qualifications
Education
- High School diploma or General Education Development (GED) required
- Associate or Bachelor’s degree in any field preferred
Training
- Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management
Required Skills & Experience
- Excellent computer, mathematical, language and reasoning skills
- Bilingual skills a plus
- Retail, operations and/or sales experience
- Proficient in relevant computer applications
- Required language proficiency
Preferred Skills & Experience
- Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities
- Stress tolerance
- High energy level
**TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics*
Job Type: Full-time
Pay: $15.00 per hour
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with The Green Solution
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Customer Care Representative***Cannabis Call Center
AltMed Florida
MĂśV/Verano, the fastest-growing cannabis company in Florida is hiring for our HQ/Call Center located at 6944 US HWY 41 Apollo Beach, FL 33572. The payrate for this position is $15 per hour. Below are the details for the Customer Care Representative position as well as the Hiring Event.
Job Summary:
The focus of the Customer Care Representative is to create loyalty to all MĂśV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
Additional Requirements:
- Must be at least 21 years of age.
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in a warehouse environment. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Hiring Event:
- Saturday, April 2, 2022 10am-4pm
- 6944 US HWY 41 Apollo Beach, FL 33572
- You must bring a copy of your resume and RSVP by applying to this job posting
- We are located just south of the Big Bend/US 41 intersection, in front of ACM Distribution. Look for the "NOW HIRING" sign. (Google Maps users: You will need to use another navigation app like Apple Maps or Waze to locate our building.)
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
COVID-19 considerations:
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with AltMed Florida
Apply now →
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Call Center Customer Service Representative
Lone Mountain Partners
Job Summary:
The focus of the Patient Care Representative is to create loyalty to all MĂśV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.
Duties and Responsibilities:
- Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
- Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
- Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Take initiative and assumes responsibility where appropriate.
- Develop a good understanding of client needs, business objectives, and business trends.
- Perform other duties as assigned by management.
Minimum Qualifications:
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/question.
- Passion to serve people with debilitating conditions.
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
- Ability to work weekends & holidays as scheduled.
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within AltMed Florida
Additional Requirements:
- Must be at least 21 years of age.
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.
EEO Statement:
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Apollo Beach, FL 33572: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
Apply for this job with Lone Mountain Partners
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Our mission at Best Dispensary is to Cultivate Good Times for our customers and our team members. We pride ourselves on the personal and professional development of all team members.
Responsibilities & Duties:
- Answering incoming phone calls in a prompt &courteous manner.
- Capturing and verifying customer or patient's identity and entering it into our system.
- Determining customer or patient's needs by practicing excellent communication skills.
- Assisting customers and patients with their questions and guiding them to the best products for their expected outcome.
- Educating our patients and customers about the products we provide.
- Accurately capturing our customer or patient's order and entering into our software.
- Will be taking orders for both the Mesa and Yuma location.
Qualifications:
- Excellent customer service skills.
- Strong verbal and written communication skills.
- Ability to effectively communicate with patients, customers, team members, and management.
- Ability to multitask in a fast-paced environment.
- Ability to pay attention and accurately place orders for our customers and patients.
- Cooperative and able to work with others.
- Must be able to travel to Yuma during orientation and training.
- Bilingual (Spanish) is preferred.
- Cannabis knowledge is a must, however, training will be provided.
- Reliable transportation and valid driver's license.
Education & Experience:
- A high school diploma or GED is required.
- 1 to 2 years of customer service or call center experience.
Best Dispensary is an Equal Opportunity Employer.
Do Not Apply In Person.
Please send resumes to [email protected].
Apply for this job with SH MANAGEMENT SERVICES LLC
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We are seeking a Sales Representative for a Local Cannabis Brand.
Starting Compensation - $16 an hour plus bonus.
Employment Hours: 9:00 am to 5:00 pm35 Hours
Responsibilities:
Customer Service requiredNew client acquisitionScheduling appointments
Qualifications:
Positive EnergyExperience in cannabis industry is a mustMust have 2 years of sales face to face or phone sales experience.
Opportunity for growth.
Must include a resume with bio of one self along with work history.
Located in Tustin off Tustin Ranch
Equal Employment Opportunity
Job Type: Full-time
Pay: $16.00 per hour
Work Location:
- One location
Work Remotely:
- No
Apply for this job with Cannabis Company
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US work authorization (Required)
High school or equivalent (Preferred)
Customer Service or Retails: 4 years (Preferred)
Bilingual (Preferred)
Position Summary
The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.
Duties/Responsibilities/Tasks
- Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
- Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
- Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Takes initiative and assumes responsibility where appropriate
- Develop a good understanding of client needs, business objectives, and business trends
- Other duties assigned as needed.
Job Requirements
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/questions.
- Passion to serve people with debilitating conditions
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- Ability to work weekends & holidays as scheduled
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within Altmed Florida
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Application Question(s):
- Level II Background Check
- Are you 21 years or older?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service or Retails: 4 years (Preferred)
- Call Center: 1 year (Preferred)
Language:
- Bilingual (Preferred)
Work Location:
- One location
Work Remotely:
- No
Apply for this job with AltMed Florida
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
High school or equivalent (Preferred)
Call center: 2 years (Preferred)
At Canna Care Docs we are passionate about improving our patients' quality of life and bringing cannabis into mainstream healthcare.
We are seeking multiple full-time call center representatives to work in our US Corporate HQ in Fall River, MA. This challenging, yet exciting role will give you the chance to work within a fast-paced and ever-changing environment.
Job Responsibilities:
The Call Center Representative will be responsible for:
- Answering or making calls to patients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with patients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
What You Bring:
- High School Diploma or equivalent.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Proficiency with computers, especially with EMR software, and strong typing skills.
- Ability to ask appropriate questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Excellent written and verbal communication skills in English required, fluency in another language a plus
- Willingness to learn and grow within the organization
Full time employees are eligible to participate in the company benefits program that include Medical, Dental, and Vision and options to obtain supplemental insurance along with short/long term disability and Life Insurance.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 2 years (Preferred)
Work Location:
- One location
Work Remotely:
- Temporarily due to COVID-19
Apply for this job with Canna Care Docs
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
High school or equivalent (Preferred)
Sales Experience: 1 year (Preferred)
We are seeking individuals with knowledge of investments or quick learners who can handle rejection and hold a conversation.
Your job will consist of reaching out to accredited investors who have opted in to learn more about investment opportunities and to share current offering details.
We are a lead generation company who generates leads for clients in various alternative investment sectors.
You will be on the phone using the Mojo dialer system pitching investments in sectors such as oil and gas, real estate, cannabis, pre IPOs, and private placements.
There will be opportunities for rapid advancement within the company as well as bonus given from satisfied clients.
Education and background don't matter here, hard work and drive is all we need.
The job is full time Monday - Friday 9am - 5pm in our Plano office at Plano Parkway and 75.
Job Type: Full-time
Pay: Up to $35,000.00 per year
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Application Question(s):
- Describe your knowledge and or experence in investments.
- Describe your cold calling or customer service experence on the phone experience.
Education:
- High school or equivalent (Preferred)
Experience:
- Sales Experience: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Apply for this job with JAD Enterprises
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
US work authorization (Required)
High school or equivalent (Preferred)
Customer Service or Retails: 4 years (Preferred)
Bilingual (Preferred)
Position Summary
The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.
Duties/Responsibilities/Tasks
- Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
- Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
- Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Takes initiative and assumes responsibility where appropriate
- Develop a good understanding of client needs, business objectives, and business trends
- Other duties assigned as needed.
Job Requirements
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/questions.
- Passion to serve people with debilitating conditions
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- Ability to work weekends & holidays as scheduled
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within Altmed Florida
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Application Question(s):
- Level II Background Check
- Are you 21 years or older?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service or Retails: 4 years (Preferred)
- Call Center: 1 year (Preferred)
Language:
- Bilingual (Preferred)
Work Location:
- One location
Work Remotely:
- No
Apply for this job with AltMed Florida
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative-Medical Cannabis Industry
MEDICAL MARIJUANA CALL CENTER
Salary
$13 - $14 an hour
Job Type
Part-time
Number of hires for this role
2 to 4
Qualifications
High school or equivalent (Required)
Customer Service: 1 year (Required)
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED THAT WERE EMAILED TO YOU RELATED TO THIS JOB IN ORDER TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
Application Question(s):
- Do you have call center experience?
- Are you tech savvy?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location:
- One location
Work Remotely:
- No
Apply for this job with MEDICAL MARIJUANA CALL CENTER
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$13 - $14 an hour
Job Type
Full-time
Number of hires for this role
2 to 4
Qualifications
High school or equivalent (Required)
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED THAT WERE EMAILED TO YOU RELATED TO THIS JOB IN ORDER TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Do you have Call Center experience?
- Are you tech savvy?
Education:
- High school or equivalent (Required)
Work Remotely:
- No
Apply for this job with MMJ
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative-Medical Cannabis Industry
MEDICAL MARIJUANA CALL CENTER
Salary
$13 - $14 an hour
Job Type
Part-time
Number of hires for this role
3
Qualifications
High school or equivalent (Required)
Customer Service: 1 year (Required)
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED THAT WERE EMAILED TO YOU RELATED TO THIS JOB IN ORDER TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
Application Question(s):
- Do you have call center experience?
- Are you tech savvy?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location:
- One location
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with MEDICAL MARIJUANA CALL CENTER
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative-Medical Cannabis Industry
Green Health Docs
Salary
$13 - $14 an hour
Job Type
Full-time
Part-time
Number of hires for this role
2 to 4
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED THAT WERE EMAILED TO YOU RELATED TO THIS JOB IN ORDER TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring for evenings and weekends full time!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
Application Question(s):
- Do you have call center experience?
- Are you tech savvy?
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative-Medical Cannabis Industry
Green Health Docs
Salary
$13 - $14 an hour
Job Type
Part-time
Number of hires for this role
2 to 4
Qualifications
High school or equivalent (Required)
Customer Service: 1 year (Required)
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED THAT WERE EMAILED TO YOU RELATED TO THIS JOB IN ORDER TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring for evenings and weekends full time!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
Application Question(s):
- Do you have call center experience?
- Are you tech savvy?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location:
- One location
Company's website:
- www.greenhealthdocs.com
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative-Medical Cannabis Industry
Green Health Docs
Salary
$13 - $14 an hour
Job Type
Part-time
Number of hires for this role
2 to 4
Qualifications
High school or equivalent (Required)
Customer Service: 1 year (Required)
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring for evenings and weekends full time!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
Application Question(s):
- Do you have call center experience?
- Are you tech savvy?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location:
- One location
Company's website:
- www.greenhealthdocs.com
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative-Medical Cannabis Industry
Green Health Docs
Salary
$13 - $14 an hour
Job Type
Full-time
Number of hires for this role
2 to 4
Qualifications
High school or equivalent (Required)
Customer Service: 1 year (Required)
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring for evenings and weekends full time!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
COVID-19 precautions
- Social distancing guidelines in place
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative-Medical Cannabis Industry
Green Health Docs
Salary
$13 - $14 an hour
Job Type
Part-time
Number of hires for this role
3
Qualifications
High school or equivalent (Required)
Customer Service: 1 year (Required)
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring for evenings and weekends full time!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location:
- One location
Company's website:
- www.greenhealthdocs.com
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Patient Care Representative Call Center ll Virtual Remote ll
Essex Urology Associates
Salary
$18 - $22 an hour
Job Type
Full-time
Part-time
Internship
Number of hires for this role
5
Full Job Description
Position Responsibilities*
- Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently
- Demonstrates proper telephone etiquette when receiving transferring and placing calls on hold. Hold times are to be kept to a minimum.
- Repeats key information when writing down messages to ensure accuracy.
- Accurately enters patient demographics information and insurance data in the computer as documented.
- Verifies insurance information collect referrals and authorizations and/or other forms as documented.
- Checks to ensure that patients fill out applicable forms completely and correctly.
- Informs secretary or Office Coordinator when supply level is approaching reorder point.
- Copies patient records if requested by insurance company or other physician's office.
- Distributes mail accurately and on a timely basis.
- Efficiently schedules appointments recording them as documented and following practice policy.
- Responsible for completing daily receipts and journals and deposits to cashiers.
- Responsible for assembling batches for daily superbills for physicians and accurately preparing them for submission to billing company.
Qualifications*
- 1 - 3 years experience in a healthcare setting preferred
- High School Diploma required
- Bilingual - English/Spanish preferred
Have fun and work hard! We are seeking motivated individuals to learn and grow in a high volume and team-oriented environment. This is an entry level opportunity and a great way to enter to growing world of cannabis. We are now hiring full-time team members.
As an employee of Emerald Fields we offer competitive benefits:
· Receive a $100 bonus on your check after 100 days
· Receive a $100 worth of samples after 100 days
· Weekly Pay, Every Friday
· Health, Dental, Vision, Short-Term Disability, Legal Shield and Life Insurance Options
· Employee Discounts
· Employee Referral Program
· 1.5x Rate of Pay for 9 Company Holidays
· & More!
Position Summary
Assist the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. Responsible for assisting guests, making recommendations for products, ensure accurate bag fulfillment, cash handling and provide stellar customer service to ensure repeat business.
Essential Functions
· Responsible for assisting guests in the retail locations in accordance with Emerald Fields mission, vision, goals, and objectives.
· Responsible for retail product knowledge to assist customers in making the selection process; maintain working knowledge of our specials, promotions, including weekly/daily specials; drive sales through engagement of customers, suggestive selling and sharing product knowledge.
· Responsible for completing any work assigned to them during their scheduled shift, as well as customer service, including:
o Answering the phone and greeting walk-in guests
o Accurately use and maintain the Point of Sale (POS) system
o Correct cash handling and discount application
o Accurate and timely data entry of guest profiles
o Maintenance of hard copy files (when required)
o Verifying proper paperwork, documentation and ID for guests in accordance with MED regulations
o Engage and Interact with Guests in a positive, empathetic, courteous and professional demeanor at all times
o Security measures and safety compliance
o Store organization and cleanliness
o Ensure daily opening/closing checklists are completed by the start/end of each shift
o Maintain open communication with the management team and other co-workers
- Bag Fulfillment:
o Review printed slip to ensure accuracy of order
o Stocking
o Communicate with Inventory Lead on Product Levels
o Ensure addons/removals/adjustments are correctly applied to orders
- Provide any necessary support to the management team to ensure retail store operations, including: daily activities, maintenance, as well as report issue(s) and/or guest complaints to upper management immediately.
- Responsible for abiding by Emerald Fields Safety Program.
- Responsible for ensuring customer satisfaction and following Emerald Fields established policies for sales and customer service.
- All other duties as assigned.
Additional Functions
· Knowledge and adherence to the policies, procedures and goals of Emerald Fields.
Competencies
· Knowledge and consistent demonstration of excellent customer service skills.
· Ability to listen well and communicate effectively orally and in writing with various audiences.
· Ability to use standard office equipment, computer equipment and software
· Ability to work effectively with employees, management, guests, governmental agencies, community members and the general public.
· Team Player Mindset
· Ability to count cash accurately/Basic Mathematical Skillset
· Customer Satisfaction Oriented
· Ability to work under pressure during high volume days/times.
· Able to multitask
Additional Requirements
· Valid Driver’s license or State ID card
· Must be a minimum of 21 years of age
· Must pass any and all required background checks
· Must be and remain compliant with all legal or company regulations for working in the cannabis industry
· Must have a current MED Badge and retain during length of employment
· Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.
Minimum Education and Experience
· High School Diploma or equivalent
· 2+ year previous retail/customer service required
Working Conditions
· While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions.
· PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 25 pounds (25+ pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment
This job operates in a retail environment. This role is routinely exposed to: various odors and indoor lighting on a daily basis and requires frequent interactions with guests.
Position Type/Expected Hours of Work
Hours of work and days will vary due to business needs. Some holidays maybe required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations maybe provided to individuals who are able to perform the essential functions of this job.
The employee is occasionally required to sit; climb or balance; stand for long periods of time; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds or more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
EEO
Our organization does not discriminate against our employees or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, medical condition, or any other status or classification protected by applicable federal, state, and/or local laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for qualified disabled employees/applicants.
Our company participates in E-Verify
Job Types: Full-time, Part-time, Internship
Pay: $18.00 - $22.00 per hour
Schedule:
- Monday to Friday
Work Location:
- Fully Remote
Company's website:
- http://www.ehurology.com/
COVID-19 Precaution(s):
- Plastic shield at work stations
Apply for this job with Essex Urology Associates
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative- Medical Cannabis Industry
Green Health Docs
Salary
$12 - $14 an hour
Job Type
Full-time
Number of hires for this role
5
Qualifications
High school or equivalent (Required)
Customer Service: 1 year (Required)
Full Job Description
***We will be holding open interviews Friday March 12th 10am-3pm***
Location is Frederick MD
Please text Jessica at 409-524-1306 to secure your spot!!
Want to stand out? Bring your resume with you!
-----------------------------------------------------------------------------------------------------
The following qualities are a must:
- Punctuality
- Reliability
- Computer Skills
- The ability to multi task
------------------------------------------------------------------------------
We are a Medical Cannabis evaluation company servicing 15 states all over the country. We are looking for a few great individuals to join our growing call center.
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things medical cannabis.
- Provide excellent customer service - kind and compassionate care - with EVERY patient!
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME.
- Must be motivated. Our current national operations manager started as a receptionist in one of our clinics, our current call center manager started out as a call center rep. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team! We reward for a job well done!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Understanding the Medical Cannabis laws and regulations in each state
CALL CENTER EXPERIENCE IS PREFERRED but not required!
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
- Monday to Friday
- Night shift
- Weekends
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location:
- One location
Company's website:
- www.greenhealthdocs.com
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative- Medical Cannabis Industry
Green Health Docs
Salary
$12 - $14 an hour
Job Type
Full-time
Number of hires for this role
3
Full Job Description
***We will be holding open interviews Friday March 12th 10am-3pm***
Please text Jessica at 409-524-1306 to secure your spot!!
Want to stand out? Bring your resume with you!
-----------------------------------------------------------------------------------------------------
The following qualities are a must:
- Punctuality
- Reliability
- Computer Skills
- The ability to multi task
------------------------------------------------------------------------------
We are a Medical Cannabis evaluation company servicing 15 states all over the country. We are looking for a few great individuals to join our growing call center.
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things medical cannabis.
- Provide excellent customer service - kind and compassionate care - with EVERY patient!
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME.
- Must be motivated. Our current national operations manager started as a receptionist in one of our clinics, our current call center manager started out as a call center rep. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team! We reward for a job well done!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Understanding the Medical Cannabis laws and regulations in each state
CALL CENTER EXPERIENCE IS PREFERRED but not required!
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
- Monday to Friday
- Night shift
- Weekends
Work Location:
- One location
Company's website:
- www.greenhealthdocs.com
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative- Medical Cannabis Industry
Green Health Docs
Job Type
Full-time
Number of hires for this role
2 to 4
Qualifications
High school or equivalent (Required)
Customer Service: 1 year (Required)
Full Job Description
***PLEASE COMPLETE THE ASSESSMENTS THAT WILL BE EMAILED TO YOU FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.***
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification (card) in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
- Monday to Friday
- Night shift
- Weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location:
- One location
Company's website:
- www.greenhealthdocs.com
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative/Call Center
Silverstreak Solutions, Inc
Salary
$15 an hour
Job Type
Full-time
Part-time
Number of hires for this role
4
Qualifications
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred)
Full Job Description
Silverstreak Solutions is a premier Cannabis Delivery Service, and we are looking for customer-oriented service representatives. A Customer Care representative, or CCR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CCRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
Customer Care Representatives can put themselves in the customers’ shoes and provide them with quality service ensuring the Customer feels taken care of.
Customer feedback is priceless, and these CCRs can gather that for you. Problem-solving comes naturally to our CCRs. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
We are a retail business and Candidates must be willing to work rotating schedules to include weekends, nights, and holidays. Hours worked will average 25 to 37 hours per week.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales to include up selling
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep detailed and accurate notes customer interactions, process customer accounts using Company software programs
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Excellent time management
Skills
- Proven customer support experience or experience as a Customer Service Representative
- Call Center experience highly desired
- Attention to detail
- Experience with various software platforms and communications (phone, email, text).
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientated and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Must be 18+ years of age
- Prior cannabis knowledge helpful. Must be willing to learn to expand current knowledge
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
COVID-19 considerations:To keep our Customer Service Representatives as safe as possible, we have installed clear plastic barriers, and provided mask, gloves, and hand sanitizer. We also provide assigned seating and equipment.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Communication method(s) used:
- Phone
- Chat
Hours per week:
- 20-29
- 30-39
Typical start time:
- 10AM
Typical end time:
- 10PM
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Other duties as requested
This Job Is:
- A job for which military experienced candidates are encouraged to apply
Company's website:
- https://silverstreaksolution.com/
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with Silverstreak Solutions, Inc
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$12 - $14 an hour
Job Type
Full-time
Number of hires for this role
3
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification (card) in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
Work Location:
- One location
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Company's website:
- www.greenhealthdocs.com
Work Remotely:
- No
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$12 - $14 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications
High school or equivalent (Required)
Customer Service: 1 year (Required)
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification (card) in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
- Monday to Friday
- Night shift
- Weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location:
- One location
Company's website:
- www.greenhealthdocs.com
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Salary
$12 - $14 an hour
Job Type
Full-time
Number of hires for this role
2 to 4
Qualifications
High school or equivalent (Required)
Customer Service: 1 year (Preferred)
Full Job Description
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.
------------------------------------------------------------------------------
We are one of the largest medical cannabis companies nationwide. Seeking qualified and responsible individuals to join our growing team.
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME.
-
Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team! All management hired from within.
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
COVID-19 precautions
- Social distancing guidelines in place
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Company's website:
- www.greenhealthdocs.com
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Nevada Made Marijuana is opening a brand new Call Center to serve customers from all three retail locations, 24 hours a day, 7 days a week!
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be skilled in online and phone communication; keeping customer satisfaction at the core of every decision and behavior.
Nevada Made Marijuana's Call Center Representatives
Responsibilities
- Manage large amounts of inbound and outbound calls and emails in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Upsell or educate on products when the opportunity arises
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Skills
- Minimum 1 year experience in a call center or related experience
- Strong phone and verbal communication skills along with active listening
- Outgoing personality, ability to work well in small group settings
- Comfortable sitting in one place for the duration of a shift
- Use various phone and online systems to correspond with customers and resolve issues
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively in a fast-pace environment
- High school diploma or GED
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends
Experience:
- Call Center: 1 year (Required)
License/Certification:
- Nevada Dispensary Agent Card (Preferred)
Shift Availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location:
- One location
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A job for which all ages, including older job seekers, are encouraged to apply
Company's website:
- nevadamademarijuana.com
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with Nevada Made Marijuana
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative-Medical Cannabis Industry
Green Health Docs
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification (card) in 15 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Part-time
Pay: From $13.00 per hour
Schedule:
- Monday to Friday
- Night shift
- Weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Language:
- Bilingual (Preferred)
Work Location:
- One location
Company's website:
- www.greenhealthdocs.com
Work Remotely:
- No
COVID-19 Precaution(s):
- Social distancing guidelines in place
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center and Customer Service Representative: HIRING EVENT - 04 JAN 2021
AltMed Florida
AltMed Florida, the fastest-growing privately-held cannabis company in Florida is hosting an onsite hiring event on January 4th, from 9:00 a.m. - 5:00 p.m. at 10323 Palm River Rd, Brandon, FL 33619 (Home2 Suites by Hilton Brandon/Tampa). You must bring a copy of your resume, wear a face mask, and RSVP by applying to this job posting. See job details below:
Position Summary
The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.
Duties/Responsibilities/Tasks
- Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
- Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
- Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Takes initiative and assumes responsibility where appropriate
- Develop a good understanding of client needs, business objectives, and business trends
- Other duties assigned as needed.
Job Requirements
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/questions.
- Passion to serve people with debilitating conditions
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- Ability to work weekends & holidays as scheduled
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within Altmed Florida
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Call Center: 1 year (Preferred)
- Retail sales: 4 years (Preferred)
Language:
- Bilingual (English and Spanish) (Preferred)
Work Location:
- One location
Work Remotely:
- No
Apply for this job with AltMed Florida
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representatives Wanted!
Premier Cannabis Company seeks experienced phone agents to join the team at their fast-growing Call Center/Customer Service Department.
Interviews will be conducted via Zoom, however, this is NOT a remote position. There are no exceptions.
POSITION SUMMARY:
Call Center Agents provide excellent customer service by answering questions, providing information, and taking phone orders in a pleasant, professional manner.
JOB DUTIES:
· Provides superior customer service.
· Responds to all customer requests, concerns, complaints, and suggestions. Escalates issues to supervisor when necessary.
· Gives product recommendations to customers as needed.
· Takes phone orders and correctly inputs them into our POS system.
· Communicates with supervisors to ensure accurate information is communicated to customers regarding promotions, goals, issues, etc.
· Attains daily, weekly, and monthly goals set by supervisor.
REQUIRED EXPERIENCE, EDUCATION, AND SKILLS:
· Must be 21 years of age at the time of application.
· Minimum one year of Customer Service experience required.
· Call Center experience highly preferred.
· Extensive Cannabis Industry knowledge preferred.
· Friendly demeanor and professional phone etiquette a must.
· Excellent communication skills and attention to detail.
· Effective time management skills and ability to multitask.
· Ability to adapt in a fast-changing environment.
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- Weekends
Experience:
- Customer Service: 1 year (Preferred)
Shift Availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location:
- One location
Typical start time:
- 9AM
Typical end time:
- 9PM
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with Kolas
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative-Medical Cannabis Industry
Green Health Docs
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification (card) in 8 states and are rapidly expanding into many more states via telemedicine. Our call center in Frederick Maryland is hiring!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Frederick and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekends
Work Location:
- One location
Company's website:
- greenhealthdocs.com
Work Remotely:
- No
Apply for this job with Green Health Docs
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
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Greetings,
We are an established licensed California cannabis company seeking a qualified full-time customer service/sales support representative. We are seeking aid with client management and sales support
What we offer:
-Flexible work schedule: 35-40 hours a week-Starting Hourly rate of $20 an hour plus bonus (Room for much growth, prove yourself)- Professional office environment in Tustin with personal desk setup with all software to accomplish all tasks.
-Licensed and compliant brand without the fear of raids or other black-market issues
Job Requirements
- Previous Working Cannabis Experience-Proficient in word and excel-Excellent communication skills, time management, detail oriented, customer focused and flexible-Maintain a positive work environment and able to multitask-Creative, team player, passionate, enthusiastic, hardworking-Must be a self-starter, highly organized and able to work well with all levels of management-Willing to help with events when needed-Strong attention to detail-Ability to work under pressure to meet strict deadlines
Please respond with your resume and if you don’t have one, please write a sentence or two a little about you and your previous work experience with contact information.
Job Type: Full-time
Pay: $20.00 per hour
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Work Remotely:
- No
Apply for this job with Evergreen Management Services LLC
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative-Medical Cannabis Industry
Green Health Docs
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.
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We have helped 40,000 patients obtain their medical cannabis certification (card) in 8 states and are rapidly expanding into many more states via telemedicine. Our call center in Kansas City is hiring!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Kansas City and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Schedule:
- Night shift
- Weekends
Work Location:
- One location
Work Remotely:
- No
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center Representative - MEDICAL MARIJUANA INDUSTRY
MMJ Evaluations
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB TO BE CONSIDERED.
------------------------------------------------------------------------------
We have helped 40,000 patients obtain their medical cannabis certification (card) in 8 states and are rapidly expanding into many more states via telemedicine. Our call center in Kansas City is hiring!
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients.
- Understanding the law and regulations as it pertains to obtaining your cannabis card.
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in Kansas City and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES HUNDREDS OF CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Schedule:
- Night shift
- Weekends
Work Location:
- One location
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Innovative -- prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance -- thrives in a high-pressure environment
Company's website:
- Green Health Docs
Company's Facebook page:
- Green Health Docs
Work Remotely:
- No
Apply for this job with MMJ Evaluations
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
At Nature’s Medicines, we are in the business of improving people's lives. We bring our purpose to life by creating life-enhancing experience in the communities we serve, navigating our business lines with excellence, and dedicating ourselves to shaping the future of cannabis as a leading healthcare solution. As a team that connects, enlightens, and empowers, Nature’s Medicines is looking for people who are inspired by our vision and wish to grow with us as we continue our national expansion. If you too would like to improve people's lives, we'd like to learn more about you.
WHY NATURE’S MEDICINES:
The Nature’s Medicines team is defined by our people. We are committed to our values and have created a culture of trust, but we also remember to have fun. Here are a few more reasons why Nature’s Medicines is a great place to be:
- Competitive pay
- Attractive insurance benefits and options
- Paid time off
- Professional development and workplace happiness initiatives
We believe in building a diverse team, and we strive to make our company a welcoming space where everyone can make an impact on Nature’s Medicines success. We encourage talented people from all backgrounds to join us.
ROLE:
As a Call Center Agent, you will operate with direct supervision from the call center and dispatch leadership team. You will showcase your excellent communication skills by liaising with patients by assisting with product knowledge, ordering and delivery. You will also interact with all members of the organization as well as ensuring total customer satisfaction with all patients. You will strive to go above and beyond in your customer service skills by motivating those around you while ensuring efficiency, productivity and accuracy with patient questions and service delivery.
Along with the customer service qualities that the role entails, you will also be assisting patients by answering their questions, making them feel welcomed and comfortable with their questions and orders. The Call Center Agent is responsible for ensuring accurate orders for patients, correctly inputting coupons and order details and ensuring the patient has the best experience possible to build positive relationships while encouraging patients to utilize ordering and delivery of our products.
RESPONSIBILITIES AND DUTIES:
- Greets all customers in a warm, sincere, and helpful manner via telephone.
- Answer incoming orders via telephone and enter pertinent order information via different platforms.
- Take customer service phone calls to troubleshoot various customer issues and work diligently to resolve the root cause and find resolutions for patients.
- Educate new and existing customers on product knowledge by staying abreast of new menu items, product offerings and specials.
- Be able to multi-task by being able to answer phone calls and navigate various computer platforms simultaneously while exceeding customer expectations.
- Ability to coordinate with store personnel while actively engaging patients over the phone.
- Dispatch delivery drivers and be able to estimate route times and relay these to patients.
- Makes recommendations to management team on ways to improve efficiency.
- Ensure the operations of the call center and dispatch run in a smooth and professional fashion.
- Willingness to take on additional duties as needed and do so with a positive attitude.
- Willingness to cross train between call center and dispatch as needed and at managements discretion.
- Processing transactions and become a subject matter expert on all functions of the call center and dispatch role.
- Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints.
- Assist patients with choosing the right products according to their ailments.
- Verify patient's allotment and ensure they are eligible to make purchasing using the state system.
- Manages inbound phone inquiries and routes calls accordingly.
- Contributes to team effort by accomplishing related results as needed.
- Participates in ongoing education and professional development as needed.
- Adheres to all Medical Cannabis laws.
- Maintain a positive attitude that promotes teamwork.
- Participate in ongoing education and professional development opportunities.
- Work collectively and respectfully with other team members.
- Additional duties as assigned by management.
QUALIFICATIONS:
- Experience working in a retail setting or call center highly desired.
- Experience working in a team environment required.
- Can-do attitude is a must.
- Superior customer service skills and phone etiquette.
- Must be able to manage multiple projects, set priorities, and meet deadlines
- Multi-tasking experience while showcasing speed and accuracy.
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions.
- Ability to handle a busy atmosphere.
- Strong organizational skills.
- Ability to manage multiple projects, set priorities and meet deadlines.
- Knowledge of office management systems and procedures.
- Proficiency using MS Office applications.
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
- Detail oriented with an eye on process optimization.
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.
- Must have the ability to push, pull, or lift a minimum of 50 pounds if relevant to job duties listed above.
- Throughout extended periods must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.
- Excellent communication skills and leadership both verbally and through written media.
- Must be able to handle constructive criticism and guidance and offer the same to others in the department.
- Ability to articulate job goals in a manner they're completed effectively the first time.
- At least 21 years of age and authorized to work in the US.
- Proper employment documentation; reliable transportation and valid driver's license.
- If necessary, ability to work 7 days per week and to be flexible with schedule.
- Environmental Requirements and Exposure, depending on work location:
- Exposure to fertilizer, dusts, odors, high heat, low temperature, high and low humidity, high noise levels, vibrations, water, dry salts, allergens, pollen, dust, plant pathogens, other volatile organic compounds, and other environmental variables (Not relevant to call center positions but may be exposed when visiting locations).
EDUCATION:
· High school diploma or equivalent
The above requirements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time. Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Nature’s Medicines management.
Nature’s Medicines is an Equal Employment Opportunity Employer. Applicants requiring reasonable accommodation and/or interview process should notify the job poster.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends
Ability to Commute/Relocate:
- Phoenix, AZ 85034 (Required)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Company's website:
- www.naturesmedicines.com
Work Remotely:
- No
Apply for this job with Nature's Medicines
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Call Center and Customer Service Representative: HIRING EVENT - 03 NOV 2020
AltMed Florida
AltMed Florida, the fastest-growing privately-held cannabis company in Florida is hosting an onsite hiring event on November 3rd, from 2:00 p.m. - 5:00 p.m. at 305 N. US Hwy 41, Ruskin, FL 33570. You must bring a copy of your resume, wear a face mask, and RSVP by applying to this job posting. See job details below:
Position Summary
The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.
Duties/Responsibilities/Tasks
- Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
- Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
- Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Takes initiative and assumes responsibility where appropriate
- Develop a good understanding of client needs, business objectives, and business trends
- Other duties assigned as needed.
Job Requirements
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/questions.
- Passion to serve people with debilitating conditions
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- Ability to work weekends & holidays as scheduled
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within Altmed Florida
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends
Experience:
- Call center: 1 year (Preferred)
- Retail Sales / Customer: 4 years (Preferred)
Location:
- Ruskin, FL 33570 (Required)
Work authorization:
- United States (Required)
Work Location:
- One location
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No
Apply for this job with AltMed Florida
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
At Nature’s Medicines, we are in the business of improving people's lives. We bring our purpose to life by creating life-enhancing experience in the communities we serve, navigating our business lines with excellence, and dedicating ourselves to shaping the future of cannabis as a leading healthcare solution. As a team that connects, enlightens, and empowers, Nature’s Medicines is looking for people who are inspired by our vision and wish to grow with us as we continue our national expansion. If you too would like to improve people's lives, we'd like to learn more about you.
WHY NATURE’S MEDICINES:
The Nature’s Medicines team is defined by our people. We are committed to our values and have created a culture of trust, but we also remember to have fun. Here are a few more reasons why Nature’s Medicines is a great place to be:
- Competitive pay
- Attractive insurance benefits and options
- Paid time off
- Professional development and workplace happiness initiatives
We believe in building a diverse team, and we strive to make our company a welcoming space where everyone can make an impact on Nature’s Medicines success. We encourage talented people from all backgrounds to join us.
ROLE:
As a Call Center Agent, you will operate with direct supervision from the call center and dispatch leadership team. You will showcase your excellent communication skills by liaising with patients by assisting with product knowledge, ordering and delivery. You will also interact with all members of the organization as well as ensuring total customer satisfaction with all patients. You will strive to go above and beyond in your customer service skills by motivating those around you while ensuring efficiency, productivity and accuracy with patient questions and service delivery.
Along with the customer service qualities that the role entails, you will also be assisting patients by answering their questions, making them feel welcomed and comfortable with their questions and orders. The Call Center Agent is responsible for ensuring accurate orders for patients, correctly inputting coupons and order details and ensuring the patient has the best experience possible to build positive relationships while encouraging patients to utilize ordering and delivery of our products.
RESPONSIBILITIES AND DUTIES:
- Greets all customers in a warm, sincere, and helpful manner via telephone.
- Answer incoming orders via telephone and enter pertinent order information via different platforms.
- Take customer service phone calls to troubleshoot various customer issues and work diligently to resolve the root cause and find resolutions for patients.
- Educate new and existing customers on product knowledge by staying abreast of new menu items, product offerings and specials.
- Be able to multi-task by being able to answer phone calls and navigate various computer platforms simultaneously while exceeding customer expectations.
- Ability to coordinate with store personnel while actively engaging patients over the phone.
- Dispatch delivery drivers and be able to estimate route times and relay these to patients.
- Makes recommendations to management team on ways to improve efficiency.
- Ensure the operations of the call center and dispatch run in a smooth and professional fashion.
- Willingness to take on additional duties as needed and do so with a positive attitude.
- Willingness to cross train between call center and dispatch as needed and at managements discretion.
- Processing transactions and become a subject matter expert on all functions of the call center and dispatch role.
- Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints.
- Assist patients with choosing the right products according to their ailments.
- Verify patient's allotment and ensure they are eligible to make purchasing using the state system.
- Manages inbound phone inquiries and routes calls accordingly.
- Contributes to team effort by accomplishing related results as needed.
- Participates in ongoing education and professional development as needed.
- Adheres to all Medical Cannabis laws.
- Maintain a positive attitude that promotes teamwork.
- Participate in ongoing education and professional development opportunities.
- Work collectively and respectfully with other team members.
- Additional duties as assigned by management.
QUALIFICATIONS:
- Experience working in a retail setting or call center highly desired.
- Experience working in a team environment required.
- Can-do attitude is a must.
- Superior customer service skills and phone etiquette.
- Must be able to manage multiple projects, set priorities, and meet deadlines
- Multi-tasking experience while showcasing speed and accuracy.
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions.
- Ability to handle a busy atmosphere.
- Strong organizational skills.
- Ability to manage multiple projects, set priorities and meet deadlines.
- Knowledge of office management systems and procedures.
- Proficiency using MS Office applications.
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
- Detail oriented with an eye on process optimization.
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.
- Must have the ability to push, pull, or lift a minimum of 50 pounds if relevant to job duties listed above.
- Throughout extended periods must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above.
- Excellent communication skills and leadership both verbally and through written media.
- Must be able to handle constructive criticism and guidance and offer the same to others in the department.
- Ability to articulate job goals in a manner they're completed effectively the first time.
- At least 21 years of age and authorized to work in the US.
- Proper employment documentation; reliable transportation and valid driver's license.
- If necessary, ability to work 7 days per week and to be flexible with schedule.
- Environmental Requirements and Exposure, depending on work location:
- Exposure to fertilizer, dusts, odors, high heat, low temperature, high and low humidity, high noise levels, vibrations, water, dry salts, allergens, pollen, dust, plant pathogens, other volatile organic compounds, and other environmental variables (Not relevant to call center positions but may be exposed when visiting locations).
EDUCATION:
· High school diploma or equivalent
The above requirements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time. Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Nature’s Medicines management.
Nature’s Medicines is an Equal Employment Opportunity Employer. Applicants requiring reasonable accommodation and/or interview process should notify the job poster.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends
Experience:
- call center: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Company's website:
- www.naturesmedicines.com
Work Remotely:
- No
Apply for this job with Nature's Medicines
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Experience:Call Center, 1 year (Preferred)
Health Care, 1 year (Preferred)
Full Job Description
We help patients obtain their medical cannabis certification (card) in 8 states and are rapidly expanding into many more states via telemedicine. Our headquarters is in Frederick, MD and that is where the job is based.
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients in multiple states.
- Understanding the law and regulations as it pertains to obtaining your cannabis card in all of the states we service (9 currently, plans for 20 in the coming months).
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in our Frederick call center and arrive to work ON TIME.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
Job Types: Full-time, Part-time
Pay: $12.00-$14.00 per hour
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- Monday to Friday
- Night shift
- Weekends
Experience:
- Call Center: 1 year (Preferred)
- Health Care: 1 year (Preferred)
Hours per week:
- 20-29
- 30-39
Company's website:
- greenhealthdocs.com
Work Remotely:
- No
Apply for this job with Green Health Docs
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Have familiarity with CBD and Hemp products.
Know the difference between CBD and Cannabis products
Job Types: Part-time, Commission
Pay: $15.00 per hour
Schedule:
- On Call
Experience:
- Call Center: 1 year (Preferred)
- receptionist: 1 year (Preferred)
Work Location:
- Fully Remote
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
- A job for which people with disabilities are encouraged to apply
Company's website:
- biosmartresearchcbd.com
Apply for this job with BioSmart Research, Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Care Representative (Call Center) - The Apothecary Shoppe
Parallel
Be yourself and bring your best ideas as a Customer Care Representative (Call Center) in Las Vegas and within its Nevada Region (The Apothecary Shoppe)
Parallel's Customer Care Representative will be one of the first interfaces between Parallel and its customers. The Customer Call Center Representative will act as our brand ambassador and will display premier verbal customer service skills. You have a passion for life, passion for wellness and for healthy living. You will be described as compassionate, positive, loving, caring, full of life and energy, and passionate about the healing benefits of therapeutic cannabis. You are a ball of energy, sunshine on a cloudy day, warmth of a comfortable home, and the friend that is always there. You will have a background in health care and customer service. You will be knowledgeable about healthy living, eating and health maintenance. You will beam Empower Your Health.
CORE JOB DUTIES AND RESPONSIBILITIES
- Manage incoming calls and answer calls in the order in which they are received.
- Respond to and resolve customer questions, requests, and complaints. Utilize the scripted responses outlined in the Customer Care Manual. Call a supervisor if needed.
- Obtain the customer's full name, the name of the caregiver, if applicable, date of birth, address, ordering physician and route of application of product.
- Enter customer and order information into shared network.
- Compassionate Use Registry searches.
- Accurately meet customers' needs promptly and effectively.
- Obtain proper information from the appropriate departments and use as needed when helping our customers.
- Communicate with employees to maintain a steady customer traffic flow to maximize sales and customer satisfaction.
- Consult with the Subject Matter Expert on duty in order to provide correct product suggestion to customer.
- Refer to the Customer Care SOP in order to ensure proper protocol when assisting our customers.
- Record and collaborate with TAS Dispensary, and Delivery Team regarding preorders and online orders to ensure accurate product information, and timeliness of delivery.
- Discuss the Company's economic hardship plan and have the customer complete and return form and enclosed subsequent documentation in order for Parallel to determine if customer is eligible for a lower cost product.
- Maintain organization of desk space through daily upkeep and light cleaning.
- Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State of Nevada Office of Compassionate Use.
- Maintain an understanding our cannabis-based therapeutics, and services provided by the Company.
- Educate customers on the processes of registration, renewals, lost registration documents, etc.
- Maintain an understanding of Parallel's products, dosing, and routes of administration.
- Record specific requests, preferences, and notes concerning customer registration status using appropriate software.
- Maintain awareness of customer input and suggest changes to improve service or product.
- Prepare documents as needed to assist customers in registering with the State of Nevada Office of Compassionate Use if required.
- Ensure all customer files are current and required documentation is on file and follows all guidelines issued by the State of Nevada.
- Maintain customer database through entering new customers, adding or removing membership, updating changes in information, scheduling appointments and updating customer registration status.
- Coordinate with the Call Center Manager for office supplies as needed.
- Route media calls to the appropriate manager immediately (do not comment unless authorized to do so).
- Comply with Parallel's current policies and procedures and applicable state and local laws.
JOB SKILLS AND REQUIREMENTS
- Age 21 or over
- High School Diploma or equivalent required
- Knowledge of recreational marijuana policy and law preferred
- Fun attitude, strong work ethic; strong attention to detail; team player mentality with passion for cannabis; ability to work weekends, evenings and holiday shifts
- Ability to communicate to employees in organization
- Ability to work in a fast-paced, changing and challenging environment
- Ability to make decisions as necessary with oversight when needed
- Ability to lift, push, and pull 50 pounds
- Ability to sit, squat, bend, and kneel repetitively throughout a workday
**The successful candidate "must hold" or "meet the qualifications to obtain" a Nevada Marijuana Agent Card. It is required to provide proof of identity, proof of your eligibility to work in the United States which is verifiable when providing a Federal I-9 Form 1-9 (Required)**
We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
6 Core Values of a Parallel Employee
- Integrity - We operate in a regulated and unchartered industry. Act and make decisions that stand up to scrutiny and reflect our position as a sophisticated, credible and respected leader. Be honest, trustworthy, dependable, and honorable. Demonstrate sound moral and ethical ways of interacting.
- Collaboration - We are a collection of the best talent at all levels. Learn and grow from this diversity: welcome healthy debate and proactively seek other perspectives and points of view to find the best solution while not resting on consensus. Proactively ensure the right people have the right information at the right time. Work as a team vs. an individual performer.
- Agility - We are growing incredibly fast in a new industry. Be open to change, be ready to pivot on the moment's notice, and act with a sense of urgency to take advantage of opportunities. Then be ready to do it again. Quickly –and calmly -respond and adapt to the unexpected. Modify and streamline processes, find more efficient ways of doing your job. Work efficiently across markets, time zones, and functions.
- Intentionality - Intentionality requires action –it makes your intentions happen. Good thoughts are meaningless without action. It is initiative directed by the purpose to move our business forward. Intentionality is doing things important to you, even when not easy. Transformational change happens with intentionally.
- Alignment - Together, we must understand and believe in our vision, mission, business and team goals and priorities. When we make a decision, even when we don't have consensus, we all align behind that decision and execute. We don't revisit decisions unless we have material new data or circumstances.
- Accountability - Make the best proactive and reactive decisions given the available information and the wisest counsel. • Own your decisions, actions and outcomes, and promptly correct mistakes. • Be reliable, honor commitments and do not finger point, off-load responsibilities, or criticize co-workers. Look after co-workers and team's success.
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LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.
LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.
Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients’ questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties:
· Managing high volumes of inbound calls in a timely manner
· Checking voicemail and returning calls in a timely manner
· Following call center “scripts” when handling different topics
· Identifying patients’ needs, clarify information, schedule appointments
· Escalate customer service concerns appropriately and efficiently
· Build sustainable relationships and engage patients by going above and beyond in interactions
· Escalate patient concerns appropriately and effectively
Requirements:
· Previous experience in a customer support role
· Strong attention to detail
· Strong phone and verbal communication skills
· Active listening skills
· Demonstrated ability to move through a call efficiently and effectively
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively
Requirements (continued):
· High school diploma or equivalent
· Must be 21 years of age and able to successfully pass federal criminal background check prior to employment
· Ability to follow SOP’s (Standard Operating Procedures)
· Ability to work towards meeting department goals around efficiencies, yields, and cost
· Ability to creatively solve problems
· Team player mentality
· Ability to follow direction
Starting pay dependent on experience and qualifications. Competitive benefit package offered to full-time employees.
LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Schedule:
- Monday to Friday
- Weekends
Experience:
- call center: 1 year (Preferred)
- customer service: 1 year (Preferred)
Work Location:
- One location
Hours per week:
- 30-39
Typical start time:
- 8AM
Typical end time:
- 5PM
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LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.
LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.
Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients’ questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties:
· Managing high volumes of inbound calls in a timely manner
· Checking voicemail and returning calls in a timely manner
· Following call center “scripts” when handling different topics
· Identifying patients’ needs, clarify information, schedule appointments
· Escalate customer service concerns appropriately and efficiently
· Build sustainable relationships and engage patients by going above and beyond in interactions
· Escalate patient concerns appropriately and effectively
Requirements:
· Previous experience in a customer support role
· Strong attention to detail
· Strong phone and verbal communication skills
· Active listening skills
· Demonstrated ability to move through a call efficiently and effectively
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively
Requirements (continued):
· High school diploma or equivalent
· Must be 21 years of age and able to successfully pass federal criminal background check prior to employment
· Ability to follow SOP’s (Standard Operating Procedures)
· Ability to work towards meeting department goals around efficiencies, yields, and cost
· Ability to creatively solve problems
· Team player mentality
· Ability to follow direction
Starting pay dependent on experience and qualifications. Competitive benefit package offered to full-time employees.
LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental Insurance
- Disability Insurance
- Employee Discount
- Health Insurance
- Paid Time Off
Schedule:
- Monday to Friday
- Weekends
Experience:
- call center: 1 year (Preferred)
- customer service: 1 year (Preferred)
Work Location:
- One location
Hours per week:
- 20-29
- 30-39
Typical start time:
- 8AM
Typical end time:
- 5PM
Benefit Conditions:
- Waiting period may apply
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Join the movement!
PharmaCann, one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?
We’re grounded and growing. Based in Chicago, PharmaCann operates thirteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.
Job Description
The Patient Call Center Representative (PCCR) will be responsible for patient experience in our virtual and physical dispensaries. The PCCR will educate patients/caregivers on medical marijuana products under the direct supervision of a pharmacist and/or manager. The PCCR will promote a work environment that is positive, patient service-oriented and complaint within the guidelines of the state and company. The ideal candidate should be passionate about their role and have a strong willingness to help people become educated about medical cannabis.
Duties and responsibilities or (Essential Functions)
- Manage inbound and outbound calls, emails, and chat interactions; identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
- Take patient appointments and schedule deliveries for both online and in person consultations and orders
- Assist manager and/or pharmacist in filling practitioner recommendations, and filing state required documentation based on state cannabis guidelines
- Accountable for accurate and timely patient record and system updates
- Perform the timely triage of documents and streamline tasks appropriately to the manager and/or pharmacist
- Process recommendations for patients under the direct supervision of manager or pharmacist
- Accountable for accurately utilizing PharmaCannis’ Point of Sale system
- Provide outstanding patient service
- Inspire patient confidence and create patient loyalty
- Develop knowledge of various products and the state and federal specific guidelines and laws regarding medical cannabis
- Assist with proactive outbound campaigns and calls as needed
- Occasional local travel to work and train in physical dispensary locations
- Other duties as assigned by manager
Qualifications
- Compassionate and strong work ethic
- A high school diploma or equivalent required (some college work/degree preferred)
- Previous customer service and/or call center experience required
- Proven track record in ability to cultivate long-term patient/customer relationships
- Excellent verbal and written communication skills
- Exceptional patient service skills; experience in healthcare related field is a plus
- Desire to learn about our products in order to assist patients
- Strong computer skills, CRM and phone system experience a plus
- Strong attention to detail and must have a team-player mentality
- Ability to deal with problems and resolve in a professional manner
- Must be able to accommodate the possibility of occasional weekend, evening, or holiday shifts
- Must be 21 years of age and pass a background check
- Bilingual a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.
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Position Summary
The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.
Duties/Responsibilities/Tasks
- Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
- Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
- Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Takes initiative and assumes responsibility where appropriate
- Develop a good understanding of client needs, business objectives, and business trends
- Other duties assigned as needed.
Job Requirements
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/questions.
- Passion to serve people with debilitating conditions
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- Ability to work weekends & holidays as scheduled
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within Altmed Florida
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Type: Part-time
Salary: $13.00 /hour
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
Schedule:
- Holidays
- Monday to Friday
- Weekends
Experience:
- Call Center: 1 year (Preferred)
- Customer and Retails Service: 4 years (Preferred)
Location:
- Ruskin, FL 33570 (Required)
Work authorization:
- United States (Required)
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No
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Job Description
Position: Call Center Associate
Location: Saint Petersburg, FL
Reports to:
Call Center Manager
Salary Range:
$14.00 to $17.00 per hour, depending on experience
FLSA Category:
Non-Exempt
About Us
Are you a customer service/ call center representative superstar and want to work in the fastest growing industry in the US? One Plant is Florida’s newest premier cannabis company, with new stores opening throughout the state. We specialize in organically grown, responsibly farmed cannabis and offer the state’s largest variety of medical cannabis products.
Do you want to make a difference where you work? Are you a problem solver, love connecting with people and making a difference in their lives? Then we want to hear from you! We have a passion for cannabis, our team, and our customers. We are changing the perception of cannabis one customer at a time.
Position Summary:
We are looking for a Call Center Associate that will be the liaison between One Plant and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Essential Duties and Responsibilities:
· Operate daily as both a patient advocate and a company advocate
· Required competency to learn, understand, and perform functionality within:
· Seed-to-sale POS/CRM (Biotrack THC)
· FL Dept. of Health OMMU Patient Registry
· Delivery software task management
· Microsoft Office suite; gmail/google suite;
· Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Call center associates will work with in-house cannabis experts, including our Chief Medical Officer, to continue their journey of cannabis education.
· Speak with patients over the phone and in person regarding FAQs that may include the following:
· General questions about cannabis and specific One Plant FL cannabis products
· General questions about One Plant FL locations and delivery zones/schedules
· General questions about how to become a patient and make the most of the current FL medical marijuana program
· Create and execute patient orders in seed-to-sale software and the OMMU registry.
· Maintain a patient log
· Follow up with patients post order to gather and communicate feedback on products and service.
· Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.
· Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders
· Help maintain orders@ inbox and update CRM and patient log as necessary. Office manager may forward relevant emails to Patient Care Reps from the info@ inbox as well.
· May be required to support physician outreach team by working with physicians over the phone and face to face. May even be required to participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.
· May be required to participate in door-to-door delivery patient transactions or help train dispensary associates in our brick and mortar transactions.
· May be required to visit other 3 Boys/One Plant FL brick and mortar dispensary locations to educate and promote the brand as well as interact and educate visiting patients and future clients.
· Must be able to pass a Level 2 background check.
· Must be able to clearly organize and communicate patient concerns and questions back to their direct report.
· Bilingual and multi-lingual are encouraged to apply, but not required.
Skills and Attributes:
The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.
Judgment and Decision Making:
· Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.
· Demonstrates good judgment in respecting the confidentiality of patient and company information.
· Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.
Requirements:
· High School Diploma or equivalent
· Previous experience would be beneficial, but not necessary
· Must be able to pass a Florida Department of Health Office of Medical Marijuana Use Level 2 Background Screening
· Must be 21 years of age or older
Physical Demands:
The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.
Working Environment:
Call Center/Office environment
EEO Statement:
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Salary: $14.00 to $17.00 /hour
Application QuestionsYou have requested that Indeed ask candidates the following questions:
- How many years of Call Center experience do you have?
- How many years of relevant experience do you have?
- How many years of healthcare experience do you have?
- When are you available for an interview or phone screen? Please list 2-3 dates and times or ranges of times.
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Dental Insurance
- Employee Discount
- Health Insurance
- Paid Time Off
- Vision Insurance
Schedule:
- Monday to Friday
- Weekends
Experience:
- Call Center: 2 years (Required)
- MMTC: 1 year (Preferred)
Work Location:
- One location
Company's website:
- www.oneplant.us
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- No
Apply for this job with One Plant FL
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Call Center Representative - MEDICAL MARIJUANA INDUSTRY
MMJ Evaluations
PLEASE COMPLETE THE ASSESSMENTS FROM INDEED RELATED TO THIS JOB OR WE WILL NOT CONSIDER YOU. CHECK YOUR SPAM IF YOU DO NOT SEE THEM IN YOUR INBOX. THERE ARE 2 SKILLS ASSESSMENTS TO COMPLETE.
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We have helped 40,000 patients obtain their medical cannabis certification (card) in 8 states and are rapidly expanding into many more states via telemedicine. Our headquarters is in Frederick, MD and that is where the job is based.
HOURS FOR THIS POSITION ARE:
Mon-Fri from 3pm - 9pm and 1 weekend day per week (Saturday or Sunday) - Please do not apply if you cannot do these hours consistently.
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients in 9 different states.
- Understanding the law and regulations as it pertains to obtaining your cannabis card in all of the states we service (9 currently, plans for 20 in the coming months).
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Help patients navigate MMCC website (Maryland Medical Cannabis Commission) and other state cannabis websites.
- Possibly work as a receptionist in our Frederick office to better understand how your decisions in the call center affect your co-worker's clinic day
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in our Frederick call center and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES 700-1000 CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
We expect you to show up to work every day. The main reason anyone gets fired in this company is for missing work. You are part of a team and if you don't show up to work, your entire team suffers. We want team players who understand this and will not miss work.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Paid Time Off
Schedule:
- Monday to Friday
- Weekends
Experience:
- call center: 1 year (Preferred)
- Google Drive (Docs, Sheets): 1 year (Required)
Education:
- High school or equivalent (Required)
Location:
- Frederick, MD 21701 (Required)
Language:
- English (Required)
Work authorization:
- United States (Required)
Additional Compensation:
- Bonuses
Work Location:
- One location
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Innovative -- prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance -- thrives in a high-pressure environment
Company's website:
- greenhealthdocs.com
Work Remotely:
- No
Apply for this job with MMJ Evaluations
Apply now →
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Medical Marijuana Card Call Center Representative - Fully Remote
The Sanctuary Wellness Institute
We are seeking an Administrative Customer Service Associate for our remote call center! You will be responsible for helping customers by providing service information, booking appointments, taking payments and resolving processing issues.
The Sanctuary Wellness Institute provides medical marijuana card evaluations by telemedicine in 5 States. We offer the evaluations at 8 locations throughout Eastern PA and we are growing fast.
The qualified candidate will be high energy, enthusiastic, able to learn the use of computer programs quickly and willing to jump in where ever needed. Some nights and weekends will be required.
Responsibilities:
- Handle customer inquiries and issues
- Provide information about the services
- Troubleshoot and resolve processing issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Booking patients for appointments
- Processing payments
Qualifications:
- Compassionate and friendly
- Previous experience in customer service, and or call center
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Job Type: Full-time
Experience:
- relevant: 1 year (Preferred)
Work Location:
- Fully Remote
Work Remotely:
- Yes
Apply for this job with The Sanctuary Wellness Institute
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BILINGUAL CANNABIS CALL CENTER REPRESENTATIVE
CBR Naturals is looking for a highly flexible and fast learning Bilingual Call Center Representative from the High Desert area to join our team! We are a Medical Cannabis delivery service looking to grow and serve our community. We are looking for a highly motivated individual that shares our passion and vision for the future.
As a call center representative, you will be helping patients in multiple Southern California regions with their medicinal cannabis needs on a daily basis. If you like making a difference in customers' lives, this is the job for you!
COMPENSATION: Hourly and Incentives
Hours & Availability:
- Must be Available for all shifts - 8:30am - 10 pm
- Must be Available Weekends and Holidays
- Must be Flexible
- Part-Time/Full Time: 20+ Hours / Week
JOB REQUIREMENTS:
- 21 and over
- Impeccable customer service skills
- Must have professional Phone Etiquette
- Organization
- Ability to Multitask
- Punctual
- Patience
- Attention to Detail
- Bilingual Required
- Possess a Medical marijuana recommendation or be willing to obtain one
- Passion for the medical cannabis industry
- Cannabis product knowledge (strains, medicinal benefits), extended knowledge is a plus!
- Ability to bend and stand for long periods of time
- Office experience is not required but is an added bonus
- Ability to drive sales
- Verifying proper paperwork, documentation, and ID’s for customers
- Store organization and cleanliness
- Other duties as assigned by the Management Team
SKILLS and/or ABILITIES:
- Knowledge of Medical Marijuana, strains, concentrates, edibles and its effects.
- P.O.S. and phone system knowledge
- Strong attention to detail and a team-player mentality
- Fun attitude and strong work ethic
- Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
- Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts
- Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures.
- Experience working in a fast-paced, high sales traffic environment is a plus!
License C9-0000336-LIC
Job Types: Full-time, Part-time
Salary: $12.00 to $15.00 /hour
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Schedule:
- Day Shift
- Holidays
- Monday to Friday
- Night Shift
- On Call
- Weekends
Location:
- Victorville, CA (Required)
License:
- Medical Marijuana Recommendation (Preferred)
Language:
- Spanish (Required)
Work authorization:
- United States (Required)
Application Question:
- How many years of Call Center and or Customer Service experience do you have? Please specify which or if both.
Additional Compensation:
- Store Discounts
- Other forms
Work Location:
- One location
Hours per week:
- 20-29
- 30-39
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
- A job for which people with disabilities are encouraged to apply
Company's website:
- https://drgelato.com/
Company's Facebook page:
- https://www.facebook.com/Dr.Gelatohighdesert/?ref=page_internal
Work Remotely:
- No
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PCM is one of the largest cannabis wholesalers in the state and expanding fast. We need phone crushers to call all OLCC licensed farms to get more products on our shelves. This is a casual call center environment working with a small dedicated team at our Portland office. The position is full time Monday - Friday temp to hire. We are always looking for good people to join our team who are motivated to succeed and grow within the company.
Job Types: Full-time, Temporary
Pay: $12.50 per hour
COVID-19 considerations:PCM adheres to social distancing guidelines. We provide masks and gloves and frequently disinfect surfaces to ensure the safety of our staff, clients and visitors.
Experience:
- Call Center: 1 year (Required)
Additional Compensation:
- Bonuses
This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
Schedule:
- Monday to Friday
- 8 hour shift
Company's website:
- www.portlandcannabismarket.com
Work Remotely:
- No
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Call Center Representative - MEDICAL MARIJUANA INDUSTRY
MMJ Evaluations
We have helped 40,000 patients obtain their medical cannabis certification (card) in 8 states and are rapidly expanding into many more states via telemedicine. Our headquarters is in Frederick, MD and that is where the job is based.
REQUIRED WORKING HOURS:
Mon - Fri 9am - 5pm + either Saturday OR Sunday every week (5 or 6 total days per week, 40 hours maximum per week)
DAILY TASKS:
- Handling high volume of incoming calls, texts, and emails from patients in 9 different states.
- Understanding the law and regulations as it pertains to obtaining your cannabis card in all of the states we service (9 currently, plans for 20 in the coming months).
- Be trainable! We will teach you everything but you must be smart, focused, and able to retain this information to service patients.
- Schedule patients using EMR system (electronic medical record system).
- Help patients navigate MMCC website (Maryland Medical Cannabis Commission) and other state cannabis websites.
- Possibly work as a receptionist in our Frederick office to better understand how your decisions in the call center affect your co-worker's clinic day
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
- Be a closer! You're job is to book patients for their marijuana appointment. Ultimately, we want people who can take someone from hello to booked.
REQUIREMENTS:
- Must be able to work in our Frederick call center and arrive to work ON TIME. Working from home is not allowed because we cannot adequately train you remotely.
- Must be motivated. Our current national manager started as a receptionist in one clinic and our current call center manager started out as any call center rep in our company. They earned their management roles. We want you to be empowered to do the same! We want A+ players and winners on this team!
- Must be good with technology (I-phone, computers) and be proficient using them prior to starting the job.
- Must be organized and have the patience, discipline and focus to do repetitive tasks well.
- Must take pride in your job! You are on the front line of saving people's lives from opioid or other pill addictions. Be proud of what you are doing and join our family.
CALL CENTER EXPERIENCE IS PREFERRED.
OUR CALL CENTER RECEIVES 700-1000 CALLS PER DAY AND HUNDREDS OF TEXT MESSAGES! BE PREPARED TO WORK HARD AND BE REWARDED IF YOU EXCEED OUR EXPECTATIONS!
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Experience:
- call center: 1 year (Required)
Education:
- High school or equivalent (Required)
Location:
- Frederick, MD 21701 (Required)
Language:
- English (Required)
Work authorization:
- United States (Required)
Additional Compensation:
- Bonuses
Work Location:
- One location
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Innovative -- prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance -- thrives in a high-pressure environment
Schedule:
- Monday to Friday
- Weekends required
- 8 hour shift
Company's website:
- greenhealthdocs.com
Work Remotely:
- No
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Call Center / Customer Service Representative (Part-Time)
AltMed Florida
Position Summary
The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.
Duties/Responsibilities/Tasks
- Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
- Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
- Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Takes initiative and assumes responsibility where appropriate
- Develop a good understanding of client needs, business objectives, and business trends
- Other duties assigned as needed.
Job Requirements
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/questions.
- Passion to serve people with debilitating conditions
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- Ability to work weekends & holidays as scheduled
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within Altmed Florida
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Type: Part-time
Salary: $13.00 /hour
Job Type: Part-time
Salary: $13.00 /hour
Experience:
- Call Center: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Work authorization:
- United States (Required)
Additional Compensation:
- Store Discounts
Benefits:
- None
Hours per week:
- 20-29
Schedule:
- Monday to Friday
- Weekends required
Work Remotely:
- No
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Lyfted Customer Service Representatives assist medical cannabis patients and adult use customer by taking phone orders, confirming online orders, answering questions about products, and forwarding calls and messages as appropriate. This position requires excellent written and verbal communication skills, as well as a working knowledge of spreadsheets (Excel and Google Drive / Google Apps), multi-line phone systems and basic computer skills.
**We have multiple positions that are full, and part-time, work is performed in our in-office. Please respond with your shift availability.
Essential Duties and Responsibilities:
- Answer all incoming calls to the practice in a FRIENDLY, EFFICIENT, and EMPATHETIC manner.
- Route calls to sales reps, billing, HR, etc as appropriate.
- Answer basic questions regarding cannabis products, and deals in customers area
- Take and forward messages as appropriate.
- Listen to incoming voicemails and ensure missed calls are followed up in a timely manner
- Assist drivers with customer communication and monitoring driver routes for efficiency
- Carefully document customer complaints and route them to the appropriate manager or supervisor.
Experience:
- Customer Service (1 Years)
- Medical Office or Call Center Experience (Preferred)
Job Type: Part-time
Starting Salary: $15.00 /hour
Experience:
- Customer Service: 1 year (Preferred)
- medical office or call center: 1 year (Preferred)
- Basic Knowledge of Cannabis products and Brands
Work authorization:
- United States (Required)
Work environment:
- Office
Communication method(s) used:
- Phone, & Laptop
*About us:**Lyfted has been a trusted partner of cannabis brands, cultivators, and retailers since 2015. We pioneered the LAAS offering for the industry, and continue to innovate with new products like our predictive route algorithm. Mobile ordering app, and driver app for deploying and managing a fleet of drivers compliantly.**We're building the most advanced, secure cannabis distribution, on demand logistics platform, inventory & patient management, and receivables marketplace.*
Job Type: Part-time
Salary: $15.00 to $17.00 /hour
Additional Compensation:
- Store Discounts
Work Location:
- One location
Benefits:
- None
Hours per week:
- 20-29
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- High stress tolerance -- thrives in a high-pressure environment
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
Schedule:
- Weekends required
Work Remotely:
- No
Apply for this job with Lyfted
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Position Summary
The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.
Duties/Responsibilities/Tasks
- Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
- Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
- Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
- Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
- Takes initiative and assumes responsibility where appropriate
- Develop a good understanding of client needs, business objectives, and business trends
- Other duties assigned as needed.
Job Requirements
- Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
- At least one full year in a call center environment leading handling customer orders/questions.
- Passion to serve people with debilitating conditions
- Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
- Ability to work weekends & holidays as scheduled
- Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
- Ability to collaborate with other departments within Altmed Florida
Additional Requirements:
- Must be at least 21 years of age.
- Must successfully complete a level II background check.
AltMed Florida offers a competitive salary and excellent benefits package including medical, dental, vision, personal time off and holiday pay.
AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Notification to Agencies: Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.
Job Types: Full-time, Part-time
Salary: $13.00 to $14.00 /hour
Experience:
- Call Center: 1 year (Required)
- Cannabis: 1 year (Preferred)
Education:
- High school or equivalent (Required)
Location:
- Ruskin, FL 33570 (Required)
Work authorization:
- United States (Required)
Additional Compensation:
- Bonuses
- Store Discounts
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends required
Company's website:
- https://muvfl.com/
Company's Facebook page:
- https://www.facebook.com/AltMedFL
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
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Patient Care Representative - Call Center/Contact Center
iAnthus Capital
Company Overview
Do you have what it takes to be a part of an industry leading cannabis company? We are GrowHealthy – a company dedicated to delivering the best products and services possible to the patients of Florida. GrowHealthy is a high-growth business asset of iAnthus Capital Management. We are positioned to become one of Florida's largest and most trusted medical marijuana companies. Working closely with state and local governments, the GrowHealthy brand features company-grown, tested, safe, and effective medical marijuana products
Job Summary
GrowHealthy is a looking for a Patient Care Representative for our Call Center / Contact Center. This opportunity will be in the Lake Wales, Florida area and is a full-time position. Scheduled workdays and hours will be established and are based on the needs of the business. Flexibility is required; evening and weekend work will be required.
Responsibilities and Duties
- Create an environment of "Patients First" focusing on excellent patient interaction both verbally and in writing by responding to the patients with compassion and a positive attitude
- Take inbound phone calls and make outbound phone calls as directed by management
- Process patient support tickets & orders via both phone and online
- Maintain the highest level of confidentiality with patient information and interactions as required by GrowHealthy & HIPAA laws
- Multi-task, think critically, and work quickly to resolve problems as they arise
- Accurately create and execute patient orders based off physician recommendations including properly deducting milligrams from the Office of Medical Marijuana Use Registry (OMMUR)
- Always maintain company confidentiality as directed by management
- Keep current with company policies and procedures
- Other duties as assigned by Manager
Required and Preferred Qualifications:
- High School Diploma or equivalent and be 21 years of age (required)
- Must be able to work any hours Monday through Sunday 8 AM to 9 PM (required)
- Call Center/Contact Center experience (preferred)
- 1+ years customer service (required)
- Must be able to pass a Florida Department of Law Enforcement Office of Medical Marijuana Use Level 2 Background Screening (required)
- Must be self-motivated & possess a positive and professional attitude (required)
- Ability to quickly learn and apply new technologies and systems (required)
Equal Opportunity Employment
GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin,, age, genetic information, disability or veteran status.
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Job Description
Responsibilities and Duties
The Call Center Representative is responsible for assisting in meeting the company’s mission of providing the highest quality service and medical marijuana to our patients in a comprehensive wellness setting.
Job duties and responsibilities may include, but are not limited to, the following:
- Must be 21
- Able to handle high volume work with a smile
- Superior phone etiquette
- Must have superior people skills
- Clerical assistance including data entry, mailing, copying, and telephone answering in an articulate, friendly manner
- Must attend annual HIPAA and dispensary agent training
Qualifications and Skills
Ability to possess a Dispensary Agent Registration Card (state of Arizona)
- Knowledge of general office procedures and computer usage
- Ability to pass a background check (per state of Arizona rules)
- Ability to work with a variety of personalities
- Ability to communicate in a friendly, patient, and compassionate manner
Please provide a current resume and cover letter.
Benefits
Medical Benefits
Paid sick leave
Paid vacation leave
Holiday pay
Year end bonuses
Anniversary increases
Birthday gifts
Generous employee discounts
Opportunity to join a happy team! Voted 2018 Best Dispensary by Tucson Weekly
Job Type: Full-time
Job Type: Full-time
Salary: $13.00 to $13.63 /hour
Experience:
- Call Center: 1 year (Required)
Apply for this job with Confidential
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Join the movement!
PharmaCann, one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?
We’re grounded and growing. Based in Chicago, PharmaCann operates thirteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.
Job Description
The Patient Call Center Representative (PCCR) will be responsible for patient experience in our virtual and physical dispensaries. The PCCR will educate patients/caregivers on medical marijuana products under the direct supervision of a pharmacist and/or manager. The PCCR will promote a work environment that is positive, patient service-oriented and complaint within the guidelines of the state and company. The ideal candidate should be passionate about their role and have a strong willingness to help people become educated about medical cannabis.
Duties and responsibilities or (Essential Functions)
- Manage inbound and outbound calls, emails, and chat interactions; identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
- Take patient appointments and schedule deliveries for both online and in person consultations and orders
- Assist manager and/or pharmacist in filling practitioner recommendations, and filing state required documentation based on state cannabis guidelines
- Accountable for accurate and timely patient record and system updates
- Perform the timely triage of documents and streamline tasks appropriately to the manager and/or pharmacist
- Process recommendations for patients under the direct supervision of manager or pharmacist
- Accountable for accurately utilizing PharmaCannis’ Point of Sale system
- Provide outstanding patient service
- Inspire patient confidence and create patient loyalty
- Develop knowledge of various products and the state and federal specific guidelines and laws regarding medical cannabis
- Assist with proactive outbound campaigns and calls as needed
- Occasional local travel to work and train in physical dispensary locations
- Other duties as assigned by manager
Qualifications
- Compassionate and strong work ethic
- A high school diploma or equivalent required (some college work/degree preferred)
- Previous customer service and/or call center experience required
- Proven track record in ability to cultivate long-term patient/customer relationships
- Excellent verbal and written communication skills
- Exceptional patient service skills; experience in healthcare related field is a plus
- Desire to learn about our products in order to assist patients
- Strong computer skills, CRM and phone system experience a plus
- Strong attention to detail and must have a team-player mentality
- Ability to deal with problems and resolve in a professional manner
- Must be able to accommodate the possibility of occasional weekend, evening, or holiday shifts
- Must be 21 years of age and pass a background check
- Bilingual a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.
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Job Description:
***FOR QUICKEST RESPONSE PLEASE CALL OUR OFFICE (702) 850-4200 TO SCHEDULE AN INTERVIEW***
We are a dynamic, well-renowned call center company serving the telephone needs of our medical cannabis patients. This position will entail greeting and directing patient callers by answering the telephone calls of our patients and scheduling them in our multiple locations throughout the state of Florida also determining the nature of the call and directing callers to the appropriate destination and/or following client instructions to obtain a message. You also will be required to make follow-up calls and confirmation calls for the following days. Operators are required to provide accurate, efficient, and professional service to every caller, client, and co-worker. We operate from 6 am-3 pm, serving our East Coast clinics with weekends off.
Our ideal candidate would be an organized, diligent, and a team-oriented individual who excels in conversing professionally with patients on a daily basis. We are looking for someone who is willing to go above and beyond their day to day duties to add value to our growing company.
About Our Call Center :
We have been delivering world-class answering, and call center services to medical offices large and small for more than 6 years. We have pioneered many of the concepts that are now commonplace in the industry and our high standards and professionalism have earned us high marks with our patients.
Responsibilities and Duties :
Answer incoming calls and outbound calls as per your training and scheduling patients in multiple clinics throughout the state of Florida.
Provide quality service by handling each call professionally and efficiently
Follow company policies and procedures at all times. No exceptions
Complete special assignments as directed by management
Be able to work from 6am-3pm, with weekends off
Qualifications and Skills : *MUST HAVE CALL CENTER EXPERIENCE!! ( 75-100 calls per person, per day)
Telephone Skills a MUST
If you are fluent in Spanish, as well as English, please note that in your resume
Must be able to type 35-40 wpm and have computer keyboard skills
Salesforce CRM is a plus!
Must be able to read/write/communicate professionally and clearly in English
Must be able to multitask and work under pressure in a fast-paced environment
Including listening, speaking, talking, typing, and/or reading at the same time
Must be willing to adapt to changes that may happen daily/weekly/monthly
Including adapting to changes in schedule, duties, and/or tasks
Must be able to maintain a positive attitude at all times
Strong listening skills, attention to detail, and decision-making skills
Strong work ethic
Must be able to sit for long periods of time
Dedicated and career-driven
Highly developed integrity and commitment to customer satisfaction
Organization
Confidentiality
RATE OF PAY: $15.00 to start - FULL TIME 40 HOURS*
Job Type: Full-time
Salary: $15.00 /hour
Experience:
- relevant: 2 years (Preferred)
- Call Center: 2 years (Required)
- sales: 2 years (Preferred)
Work Location:
- One location
Schedule:
- Monday to Friday
- 8 hour shift
- No weekends
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- Handling high volume of calls, texts, and emails
- Schedule patients using EMR system (electronic medical record system)
- Help patients navigate MMCC website (Maryland Medical Cannabis Commission)
- Occasional training and coverage in a medical clinic
- Answer patient inquiries and educate patient's on all things marijuana
- Provide excellent customer service - kind and compassionate care - with EVERY patient
Job Types: Full-time, Part-time
Salary: $12.00 to $14.00 /hour
Experience:
- Call Center: 1 year (Preferred)
- customer service: 1 year (Preferred)
Shifts:
- Evening (Required)
Work Location:
- One location
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
Apply for this job with Green Health Docs
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This fast paced cannabis delivery service is kn need of a Patient Call Center Representative Ă‚Â The ideal candidate should be passionate about cannabis and be sales oriented.Ă‚Â Duties and responsibilities or (Essential Functions)
- Manage inbound and outbound calls, emails, and chat interactions; identify customer’s needs.
- Place orders and schedule deliveries via phone, text and/ or online ordering portals
- Assist in delivering or running orders a sneeded.Ă‚Â
- Accountable for accurate and timely patient records and system updates
- Verify patients recommendations and other documentation
- Accountable for accurately utilizing Point of Sale system
- Provide outstanding patient service
- Inspire patient confidence and create patient loyalty
- Develop knowledge of various products and the state and federal specific guidelines and laws regarding medical cannabis
- Assist with proactive outbound campaigns and calls as needed
- Other duties as assigned by manager
Qualifications
- Compassionate and strong work ethic
- A high school diploma or equivalent required (some college work/degree preferred)
- Previous customer service and/or call center experience required
- Proven track record in ability to cultivate long-term patient/customer relationships
- Excellent verbal and written communication skills
- Exceptional patient service skills; experience in healthcare related field is a plus
- Desire to learn about our products in order to assist patients
- Strong computer skills, CRM and phone system experience a plus
- Strong attention to detail and must have a team-player mentality
- Ability to deal with problems and resolve in a professional manner
- Must be able to accommodate the possibility of occasional weekend, evening, or holiday shifts
- Must be 21 years of age and pass a background check
- Bilingual a plus
Job Type: Part-time
Salary: $1,200.00 to $1,300.00 /hour
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