Cannabis Call Center Associate Saint Petersburg Fl Jobs

Position: Call Center Associate

Location: Saint Petersburg, FL

Reports to:

Call Center Manager

Salary Range:

$14.00 to $17.00 per hour, depending on experience

FLSA Category:

Non-Exempt

About Us

Are you a customer service/ call center representative superstar and want to work in the fastest growing industry in the US? One Plant is Florida’s newest premier cannabis company, with new stores opening throughout the state. We specialize in organically grown, responsibly farmed cannabis and offer the state’s largest variety of medical cannabis products.

Do you want to make a difference where you work? Are you a problem solver, love connecting with people and making a difference in their lives? Then we want to hear from you! We have a passion for cannabis, our team, and our customers. We are changing the perception of cannabis one customer at a time.

Position Summary:

We are looking for a Call Center Associate that will be the liaison between One Plant and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Essential Duties and Responsibilities:

· Operate daily as both a patient advocate and a company advocate

· Required competency to learn, understand, and perform functionality within:

· Seed-to-sale POS/CRM (Biotrack THC)

· FL Dept. of Health OMMU Patient Registry

· Delivery software task management

· Microsoft Office suite; gmail/google suite;

· Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Call center associates will work with in-house cannabis experts, including our Chief Medical Officer, to continue their journey of cannabis education.

· Speak with patients over the phone and in person regarding FAQs that may include the following:

· General questions about cannabis and specific One Plant FL cannabis products

· General questions about One Plant FL locations and delivery zones/schedules

· General questions about how to become a patient and make the most of the current FL medical marijuana program

· Create and execute patient orders in seed-to-sale software and the OMMU registry.

· Maintain a patient log

· Follow up with patients post order to gather and communicate feedback on products and service.

· Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.

· Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders

· Help maintain orders@ inbox and update CRM and patient log as necessary. Office manager may forward relevant emails to Patient Care Reps from the info@ inbox as well.

· May be required to support physician outreach team by working with physicians over the phone and face to face. May even be required to participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.

· May be required to participate in door-to-door delivery patient transactions or help train dispensary associates in our brick and mortar transactions.

· May be required to visit other 3 Boys/One Plant FL brick and mortar dispensary locations to educate and promote the brand as well as interact and educate visiting patients and future clients.

· Must be able to pass a Level 2 background check.

· Must be able to clearly organize and communicate patient concerns and questions back to their direct report.

· Bilingual and multi-lingual are encouraged to apply, but not required.

Skills and Attributes:

The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.

Judgment and Decision Making:

· Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.

· Demonstrates good judgment in respecting the confidentiality of patient and company information.

· Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.

Requirements:

· High School Diploma or equivalent

· Previous experience would be beneficial, but not necessary

· Must be able to pass a Florida Department of Health Office of Medical Marijuana Use Level 2 Background Screening

· Must be 21 years of age or older

Physical Demands:

The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.

Working Environment:

Call Center/Office environment

EEO Statement:

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Experience:

• relevant: 3 years (Preferred)
• Call Center: 3 years (Preferred)
• healthcare: 1 year (Preferred)

Additional Compensation:

• Store Discounts

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• Weekends required
• Other

Company's website:

• www.oneplant.us

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with 3 Boys Farm, LLC.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position: Call Center Associate

Location: Saint Petersburg, FL

Reports to:

Call Center Manager

Salary Range:

$14.00 to $17.00 per hour, depending on experience

FLSA Category:

Non-Exempt

About Us

Are you a customer service/ call center representative superstar and want to work in the fastest growing industry in the US? One Plant is Florida’s newest premier cannabis company, with new stores opening throughout the state. We specialize in organically grown, responsibly farmed cannabis and offer the state’s largest variety of medical cannabis products.

Do you want to make a difference where you work? Are you a problem solver, love connecting with people and making a difference in their lives? Then we want to hear from you! We have a passion for cannabis, our team, and our customers. We are changing the perception of cannabis one customer at a time.

Position Summary:

We are looking for a Call Center Associate that will be the liaison between One Plant and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Essential Duties and Responsibilities:

· Operate daily as both a patient advocate and a company advocate

· Required competency to learn, understand, and perform functionality within:

· Seed-to-sale POS/CRM (Biotrack THC)

· FL Dept. of Health OMMU Patient Registry

· Delivery software task management

· Microsoft Office suite; gmail/google suite;

· Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Call center associates will work with in-house cannabis experts, including our Chief Medical Officer, to continue their journey of cannabis education.

· Speak with patients over the phone and in person regarding FAQs that may include the following:

· General questions about cannabis and specific One Plant FL cannabis products

· General questions about One Plant FL locations and delivery zones/schedules

· General questions about how to become a patient and make the most of the current FL medical marijuana program

· Create and execute patient orders in seed-to-sale software and the OMMU registry.

· Maintain a patient log

· Follow up with patients post order to gather and communicate feedback on products and service.

· Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.

· Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders

· Help maintain orders@ inbox and update CRM and patient log as necessary. Office manager may forward relevant emails to Patient Care Reps from the info@ inbox as well.

· May be required to support physician outreach team by working with physicians over the phone and face to face. May even be required to participate in lunch and learn events, trade shows, industry events, and visit physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida.

· May be required to participate in door-to-door delivery patient transactions or help train dispensary associates in our brick and mortar transactions.

· May be required to visit other 3 Boys/One Plant FL brick and mortar dispensary locations to educate and promote the brand as well as interact and educate visiting patients and future clients.

· Must be able to pass a Level 2 background check.

· Must be able to clearly organize and communicate patient concerns and questions back to their direct report.

· Bilingual and multi-lingual are encouraged to apply, but not required.

Skills and Attributes:

The Call Center Associate must possess the following skills and attributes: energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.

Judgment and Decision Making:

· Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.

· Demonstrates good judgment in respecting the confidentiality of patient and company information.

· Seeks guidance and direction from appropriate members within the organization as may be required in the performance of responsibilities and duties.

Requirements:

· High School Diploma or equivalent

· Previous experience would be beneficial, but not necessary

· Must be able to pass a Florida Department of Health Office of Medical Marijuana Use Level 2 Background Screening

· Must be 21 years of age or older

Physical Demands:

The Call Center Associate must be able to speak, hear, see, read, write, type, dial, reach, and bend. Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.

Working Environment:

Call Center/Office environment

EEO Statement:

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Salary: $14.00 to $17.00 /hour

Experience:

• relevant: 3 years (Preferred)
• Call Center: 3 years (Preferred)
• healthcare: 1 year (Preferred)

Additional Compensation:

• Store Discounts

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• Weekends required
• Other

Company's website:

• www.oneplant.us

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with 3 Boys Farm, LLC.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.